Read the following letter of complaint and the reply.

Block 23
Lee Yang Street 25
#13-131 Sender’s address
Singapore 945078

Tel No.: 223 4680
Fax No.: 449 9972 Sender’s contact
Email: nso@home.net.sg Information

25 May 2001 Date

Customer Relations Manager
Richardson Electronic Pte Ltd
89 ShortSir
Road Recipient’s address Subject of the letter
Dear / Madam
# 08 – 09
Singapore 789456

Dear Sir / Madam Salutation

Complaint about a Sunshine handphone

With excellent help from your sales department, I recently bought a Sunshine Handphor Model 84X.

Unfortunately, I am writing to inform you of some problems I had while using it. I hope these problems can be
solved.

Firstly, I am having trouble receiving calls at home. My friends tell me they do not heat tone when they call.
Although I use it mainly to make calls when I am away from home am disappointed that I cannot receive incoming
calls at home. I there any other handpone that can receive and make call in my area which I could exchange it for?

Secondly, the zip on the leather case broke the first time I used it.

Finally, I followed the directions in my handbook to lock and unlock the keypad, but it did not respond. I pressed
the middle button (to answer calls) and then the asterisk button, but it did not lock.

Could you please give me some advise on the best way to solve these problems?

Yours faithfully Complimentary close Body of the letter

Nancy So Signature

Full name