Answer these questions.

What is the purpose of this letter?
(inferential)

Who is the audience for this letter?
(interpretative)

Why would Nancy So write he phone number, fax number and email address after her street address?
(inferential)

How did Nancy So begin the letter with a positive tone?
(interpretative)

List the three problems Nancy So was having with her handphone .
(listing)

How did Nancy So know she was not receiving phone calls at home?
(deductive)

What action did Nancy So ask for in response to her letter?
(interpretative)