Service

McCafé Blended Ice Beverages
McCafé Blended Ice Beverages
Overview
What the guest expects… an order that is correct, icy cold, well
blended, and fresh.

Product Overview Sequence of Assembly
Breakfast Menu Assembly Regular Menu Assembly
McDonald's McCafé 1. Oatmeal 1. Oatmeal
Blended Ice Beverages 2. McCafé Espresso 2. McCafé Espresso Coffees
are available in varying Coffees 3. Blended Ice Beverages
flavours and sizes: 3. Blended Ice 4. Cold Drinks & Milkshakes
Beverages 5. Refrigerated Products
• Snack 9 oz
4. Cold Drinks (parfaits, milk, water,
• Small 12 oz 5. Refrigerated apple slices, yogurt, side
• Medium 16 oz Products (parfaits, salads, dressings)
• Large 22 oz milk, water, apple 6. Hot Drinks
slices, yogurt) 7. Happy Meals
6. Hot Drinks 8. Sandwiches & Entrée
7. Happy Meals Salads
Strawberry Coffee Iced
8. Sandwiches & 9. Baked Goods
Banana Smoothie Frappé
Entrées 10. French Fries
9. Baked Goods 11. Sundaes, Cones &
10. Hash Browns McFlurry Desserts

Preparing Smoothies and Iced Before preparing equipment and product...
Frappés
The guest expects an order that is made correctly.
• Ensure drinks are filled to the fill line.
• Smoothies are available with or without yogurt.
• The Strawberry Banana Smoothie is a smooth and delicious drink Wash hands
made with real fruit purée containing real strawberries and
bananas, lowfat yogurt and blended with ice.
• The Mango Pineapple Smoothie is a refreshing and flavourful drink
made with real fruit purée containing real mangos and pineapple How long should you wash hands? With
juice, low-fat yogurt and blended with ice. what?
• The Blueberry Pomegranate Smoothie is a satisfying and tasty Wash hands for 20 seconds with Foaming
drink and is made with real fruit purée containing real blueberries Antibacterial hand soap, rinse and dry. Rewash
and pomegranate juice, low-fat yogurt and blended with ice. at least once per hour or after contamination.
• Frappés are prepared without yogurt
• The McCafé Coffee Iced Frappé is a smooth and creamy drink
made with coffee, dairy and ice that is well blended
• The McCafé Vanilla Chai Tea Iced Frappé is cool, sweet and
unique, bringing together vanilla chai flavours including cinnamon,
nutmeg, made creamy and sweet and blended with ice.

1 May 2013

until the Smoothie product reaches the fill line. • Press the Make Drinks key. • Place and leave pitcher upside down on • Press the appropriate size keys. and sanitized every 4 hours. “SB” for Strawberry Banana. • Pitchers and splash guard must be washed. • The rinser will automatically turn off when done. Press it • Mark “NY” for no yogurt. Pick it Pick the correct size cup(s) and lid(s). 2 May 2013 . the rinser until next use. • Press the yogurt key if the guest requests no yogurt. Clear. a non smear marker should be kept at the station at all times. Pineapple. • Blender will shut off when blending cycle is complete. you can only make 2 Smoothies. and “BP” for Blueberry Pomegranate. They could • Place drink(s) in pick-up area for the runner. • Gently tap cup(s) on surface while pouring. Securing the lid in this way makes sure the lid is seated on the cup firmly. Place lid. 1. When preparing multiple Smoothies of the same flavour at the same time: • Press flavour key. Do not overstock cups or lids. “MP” for Mango Add flavours. • Apply the printed label • If no beverage printer is in use. Cap it Smoothies are served in snack. potentially cause physical contamination. Pitcher must lay flat on the machine. rinsed. Press the flavour key.McCafé Blended Ice Beverages Smoothies Preparing One Smoothie or Multiple Smoothies of the Same Flavour NOTE: If a snack size Smoothie is included in your order. Press size key. 3. Mark it Mark cup with flavour. 7. Press and run thumbs along the edge of lid. Fill it Press the yogurt key if the guest requests no yogurt Pour Smoothie into cup. small. you can make up to 3 Smoothies. • Place flat lid on cup(s). 5. • Remove pitcher when blender stops. Place it 4. Place a clean pitcher in the blending area. • Gently shake pitcher before pouring. Rinse it • Press the multiple key. plastic flat lids are used for Smoothies. 6. If a large Smoothie is included in your order. plastic cold cups. 2. Rinse Pitcher. medium or large clear.

6. 2. Pitcher must lay flat on the machine. Do not overstock cups or lids. “SB” for Strawberry Banana. 3. Place a clean pitcher in the blending area. small.McCafé Blended Ice Beverages Smoothies Preparing Multiple Smoothies of Different Flavours 1. They could potentially cause physical contamination. Clear. 5. Place it Place the second clean pitcher in the blending area. Press it Add flavours. Smoothies are served in snack. Press the flavour key for the first drink. “MP” for Mango Add flavours. Pitcher must lay flat on the machine. Pick it Pick the correct size cups and lids for both drinks. • Apply the printed label • If no beverage printer is in use. 3 May 2013 . Press size key for the first drink. 7. Press the flavour key for the second drink. Remove it Press the yogurt key if the guest requests no yogurt The blender will shut off when blender cycle is complete. a non smear marker should be kept at the station at all times. medium or large clear. Press the yogurt key if the guest requests no yogurt Press the size key for the second drink. plastic flat lids are used for Smoothies. Place it 4. Press it • Mark “NY” for no yogurt. • Remove the first pitcher when blender stops and set on counter. Pineapple. plastic cold cups. Mark it Mark both cups with flavour. and “BP” for Blueberry Pomegranate.

9. rinsed. rinsed. • Gently tap cup on surface while pouring. • Pitchers and splash guard must be washed. • The rinser will automatically turn off when done. • Gently shake pitcher before pouring. • Pitchers and splash guard must be washed. Securing the lids in • Gently shake pitcher before pouring. 11. this way makes sure the lids are seated on the • Gently tap cup on surface while pouring. Rinse it Rinse Pitcher.McCafé Blended Ice Beverages Smoothies 8. 4 May 2013 . smoothie is dispensing into blender • Place flat lids on both cups. • Place and leave pitcher upside down on the rinser. Press and run thumbs along the edge of lid. until the Smoothie product reaches the fill • Place drink(s) in pick-up area for the runner. until the Smoothie product reaches the fill line. • Place and leave second pitcher upside down on the rinser until next use. • The rinser will automatically turn off when done. • Remove first pitcher and place in the blending area or upside down in the secondary pitcher holding area. and sanitized every 4 hours. Fill it Pour second smoothie into cup. Cap it Pour first smoothie into cup while the second Place lid. cup firmly. Rinse it Rinse Pitcher. line. 10. and sanitized every 4 hours. • Remove second pitcher when blender stops. Fill it 12.

Mark it Mark cup with flavour. • Blender will shut off when blending cycle is complete. Rinse it • Press the Make Drinks key. 6. Cap it with a clear. rinsed. and sanitized every 4 hours. Place it 4. Pitcher must lay flat on the machine. small. When preparing multiple Iced Frappés of the same flavour at the • Gently tap cup(s) on surface while same time: pouring. • The rinser will automatically turn off when 3. • Place dome lid on cup(s). Pick it done. Place lid. medium or large clear. • Press the multiple key. Do not overstock cups or lids. you can only make 2 Iced Frappés. Press it • Mark “C” for Coffee. potentially cause physical contamination.McCafé Blended Ice Beverages Iced Frappés Preparing One Iced Frappé or Multiple Iced Frappés NOTE: If a snack size Iced Frappé is included in your order. Rinse Pitcher. Iced Frappés are served in snack. 2. • Remove pitcher when blender stops. plastic dome lid. They could • Place drink(s) in pick-up area for the runner. until the Iced Frappé product reaches the fill line. 5. Fill it Pour Iced Frappé into cup. 1. If a large Iced Frappé is included in your order. you can make up to 3 Iced Frappés. • Place and leave pitcher upside down on the rinser until next use. washed. Place a clean pitcher in the blending area. • Gently shake pitcher before pouring. Press and run thumbs along the edge of lid. Securing the lid in this way makes sure the lid is seated on the cup firmly. • Press the appropriate size keys. Press the flavour key. a non smear marker should be kept at the station at all times. Press size key. • Pitchers and splash guard must be Pick the correct size cup(s) and dome lid(s). plastic cold cups 7. • Press flavour key. 5 May 2013 . “V” for Vanilla Chai Iced Frappé Add flavours. • Apply the printed label • If no beverage printer is in use.

• Apply the printed label • If no beverage printer is in use. Place a clean pitcher in the blending area. Pick the correct size cup(s) and dome lid(s). 7. complete. Pick it blending area. medium or large clear. plastic dome lid. a non smear marker should be kept at the station at all times.McCafé Blended Ice Beverages Iced Frappés Preparing Multiple Iced Frappés of Different Flavours 1. 6. Place it Place the second clean pitcher in the 3. Press the flavour key for the first drink. 5. Place it 4. Mark it Mark both cups with flavour. • Remove the first pitcher when blender stops and set on counter. 6 May 2013 . Press the size key for the second drink. Add flavours. Remove it The blender will shut off when blender cycle is Press size key for the first drink. Press it Iced Frappés are served in snack. “V” for Vanilla Chai Iced Frappé Add flavours. plastic cold cups with a clear. small. They could potentially cause physical contamination. 2. Press the flavour key for the second drink. Pitcher must lay flat on the machine. Do not overstock cups or lids. Press it • Mark “C” for Coffee. Pitcher must lay flat on the machine.

• Pitchers and splash guard must be washed. • The rinser will automatically turn off when done. this way makes sure the lids are seated on the until the Iced Frappé product reaches the cup firmly. • Remove second pitcher when blender stops. Securing the lids in • Gently tap cup on surface while pouring. Rinse it Rinse Pitcher. • Pitchers and splash guard must be washed. 7 May 2013 . • Gently tap cup on surface while pouring. rinsed. thumbs along the edge of lid. • Gently shake pitcher before pouring. Press and run • Gently shake pitcher before pouring. Cap it Pour first Iced Frappé into cup while the second Place lid. Iced Frappé is dispensing into blender • Place dome lids on both cups. fill line. 9. rinsed. 10. • Place and leave second pitcher upside down on the rinser until next use. • Remove first pitcher and place in the blending area or upside down in the secondary pitcher holding area. Fill it Pour second Iced Frappé into cup. Rinse it Rinse Pitcher. Fill it 12. • Place and leave pitcher upside down on the rinser. until the Iced Frappé product reaches the fill line. • The rinser will automatically turn off when done. and sanitized every 4 hours.McCafé Blended Ice Beverages Iced Frappés 8. and sanitized every 4 hours. • Place drink(s) in pick-up area for the runner. 11.

Taylor Machine • Press Menu. 8 May 2013 . Make sure it is properly snapped into place. 8.7 days • Iced Coffee base . 9. Return it Return product bin to its position in the cabinet. Mark it Touch screen will indicate product is empty. Press it . Prepare it Wipe the inside of the product bin with a clean.14 days • Low fat yogurt base . This will reset the inventory. Remove it • Vanilla Chai base . 8. Press it . New product will begin priming. sanitizer-soaked red bar towel. 5. Tear it Open the cap on the product bag and tear it off.7 days Remove empty product bag from cabinet and discard. Position the rear groove of the spout on the product bag into the front slot of the product bin. 7.Multiplex Machine Press OK on the touch screen. Place it Place the bag in product bin with spout down. Mark bag with secondary shelf life: • Smoothie base .14 days 2.McCafé Blended Ice Beverages Loading Product 1. Read it 6. 3. Check it Prime if necessary. 4. • Then press New Product Bag Key • Press appropriate product.

4. operate. Fill it Gather ice in an approved sanitized ice bucket. 3. Close it NOTE: Keep area clear of clutter at all times. Gather ice buckets for filling the ice hopper and remember to store ice buckets upside down to prevent contamination. NOTE: The ice hopper cover should only be removed just prior to adding ice and placed on a clean food contact surface to minimize risk of contamination. Nothing is to be stored Reinstall the ice hopper cover. 2. Never place your hands into the hopper. 9 May 2013 . NOTE: Cover must be securely fastened in order for the unit to Add ice when the ice level drops to the “ADD ICE” line. Remove it Remove the ice hopper cover. Pour it Pour the ice into the hopper.McCafé Blended Ice Beverages Loading Ice 1. Never store equipment or product in the ice bins. Look for it 5. in and around the ice hopper.

2. 10 May 2013 . Insert product bin shelf and product bin back into unit. Remove product bin and product bin shelf. NOTE: Watch for product to enter the pitcher. Remove it Press Prime Product Line key and the Flavour Select Screen will display.Taylor 1. A bar graph screen will show the progress of the priming. Repeat it Install the cleaning tube on the fitting of the clogged product line. Prepare it 7. Squeeze the cleaning bottle to fill the cleaning tube with sanitizing solution. Fill it Fill cleaning bottle with warm McD Sanitizing solution. Press it again Place a pitcher on the pitcher pad. Press it Touch screen will indicate product line is blocked. Repeat prime function until line clears and product enters pitcher. 3. Pressing the Main key from the Beverage Selection screen will display the Main Menu screen. Return it Remove the cleaning tube from the product line fitting. Discard the sanitizing solution in the pitcher. 5. When the bag has finished priming. 8. 4. the screen will return to the Flavour Select Screen. NOTE: Ensure CO2 Valve is open and in “down/on” position. Press the appropriate product key while squeezing the squirt bottle. Read it 6. into the back sink. Place it 9. Press appropriate product key.McCafé Blended Ice Beverages Clear Blocked Line . Insert the bottle adaptor into the end of the cleaning tube.

Return product bin to its position in the cabinet. Place it Place a pitcher on the pitcher pad. 5. Select the line that is clogged. Discard the warm water in the pitcher. 3.McCafé Blended Ice Beverages Clear Blocked Line . Fill it 8. sink. Return it Disconnect squirt bottle with vinyl tubing from product inlet. Press prime button and hold while squeezing the squirt bottle. into the back sink. 11 May 2013 . Press the "return" button when completed. 6. 2. Watch for product to enter the pitcher.Multiplex 1. Press it Navigate touch screen to prime function. Press it again Fill squirt bottle with vinyl tubing with very warm water from the back Press prime button until only product flows into pitcher. Remove it Remove product bin. 7. 4. Prepare it Connect squirt bottle with vinyl tubing to product tube inlet. Repeat it Repeat prime function until line clears and product enters pitcher.

OR  Pour ice and immediately reinstall the ice hopper cover.  Press size requested for second drink. Iced Frappés of the same flavour  Fill product to fill line on cup. contamination. rinse and dry with paper towels. flavour). Are you ready to work?  Press the yogurt key if the guest requests no yogurt .  Wash hands for 20 seconds with foaming antibacterial hand  Gently tap the cup on surface while pouring. at least once per hour.  Place the bag into the product bin. Smoothies only.  Press the sizes requested.  Clean inside with a clean sanitized soaked towel. Loading Product  Remove pitcher when blender stops.  Prime the line that was changed.  Place pitcher  Press the yogurt key if the guest requests no yogurt . “MP” for  What are the differences between Smoothies and Frappés? Mango Pineapple.  Remove product from bin.  Remove second pitcher when blender stops. Preparing multiple Smoothies or Iced Clear A Blocked Line Frappés of different flavours  Fill cleaning/squirt bottle with vinyl tubing with very warm water.McCafé Blended Ice Beverages Station Observation Checklist Trainee name_________________________________________ Date________________________________________________ Trainer name _________________________________________ Score_______________________________________________  Press flavour requested for second drink.  Remove first pitcher and place in the blending area or upside  Place clean pitcher flat in blending area. Press and run thumbs along edge of lid. rinse and sanitize blending pitchers and splash guards? 12 May 2013 .  Press the flavour requested.  Place lid on cup. Smoothies only. name badge.  Press multiple key (if making more than one drink of the same  Place drinks in pick-up area for runner. “BP” for Blueberry Pomegranate.  Place second pitcher upside down on rinser and leave until next  Press the yogurt key if the guest requests no yogurt . "V" for Vanilla Chai Iced Frappé. Mark with secondary holding  Place pitcher upside down on rinser and leave until next use.For use.  Apply printed beverage label(s)  Ice hopper cover removed just prior to pouring ice. "C" for Coffee Iced Frappé. Frappés prepared?  Remove first pitcher when blender stops and set on counter. “BP” for Blueberry Pomegranate. use dome lid for Iced Frappé.  Fill product to fill line on cup.  Transfer ice using an approved sanitized ice bucket.  Return product to its position in the cabinet.  Press size requested for first drink. "C" for Coffee Iced Frappé. down in the secondary pitcher holding area.  Fill product to fill line on cup.  Place first clean pitcher flat in blending area.  Gently shake the pitcher before pouring the first drink while Wash hands second beverage is dispensing.  Re-wash as needed. Preparing 1 or multiple Smoothies or  Gently tap the cup on surface while pouring. or after  Place first pitcher upside down on rinser and leave until next use.  Pick correct size cup(s) and lid(s).  Pick correct size cup(s) and lid(s). “MP” for Mango Pineapple. hair in place. soap.  Connect cleaning/squirt bottle to product inlet. Loading Ice  Press Make Drinks key for making multiples ONLY.  Place drink in pick-up area for runner. OR Do you know?  Mark it “NY” for no yogurt.For  Prime product.  How often do you wash.  Gently shake the pitcher before pouring second drink.  Place lid(s)on cups.  Press flavour requested for first drink.  Gently tap the cup on surface while pouring.  Uniform neat and clean.  Return product to its position in the cabinet.For Smoothies only.  Repeat until product line is clear.  Gently shake the pitcher before pouring. "V" for Vanilla Chai Iced Frappé for both  When in the order sequence are Smoothies and Iced cups.  Mark it “NY” for no yogurt. time. Press and run thumbs along edge of lid(s). “SB” for Strawberry Banana.  Apply printed beverage label(s). “SB” for Strawberry Banana.  What are the guests’ expectations for Smoothies and Iced Frappés?  Place second clean pitcher flat in blending area.  Open the cap on product bag. Use dome lid for Iced Frappés.  Remove empty product bag from cabinet.