5/1/13 Windows Update error 80070002

Windows Update error 80070002 Applies to Windows 7

If you receive Windows Update error 80070002 while checking for updates, you need to remove the temporary update files
that Windows uses to identify updates for your computer. To remove the temporary files, stop the Windows Update service,
delete the temporary update files, restart the Windows Update service, and then try to check for Windows updates again.

Hid e a ll

To s to p the Wind o ws Up d a te s er vice

You must be logged on as an administrator to perform these steps.

1. Open Administrative Tools by clicking the Start button , and then clicking Control Panel. In the search box, type
administrative tools, and then click Administrative Tools.

2. Double-click Services. If you're prompted for an administrator password or confirmation, type the password or
provide confirmation.

3. Click the Name column heading to sort the names in reverse order.

4. Find the Windows Update service, right-click it, and then click Stop.

To d elete temp o r a r y up d a te files

1. Open Computer by clicking the Start button , and then clicking Computer.

2. Double-click the local hard disk where Windows is installed, typically drive C.

3. Double-click the Windows folder, and then double-click the SoftwareDistribution folder.

4. Double-click the DataStore folder to open it, and then delete all files and folders in the folder. If you're prompted
for an administrator password or confirmation, type the password or provide confirmation.

5. Click the Back button. In the SoftwareDistribution folder, double-click the Download folder to open it, and then
delete all files in the folder. If you're prompted for an administrator password or confirmation, type the password
or provide confirmation.

To r es ta r t the Wind o ws Up d a te s er vice
You must be logged on as an administrator to perform these steps.

1. Open Administrative Tools by clicking the Start button , and then clicking Control Panel. In the search box, type
administrative tools, and then click Administrative Tools.

2. Double-click Services. If you're prompted for an administrator password or confirmation, type the password or
provide confirmation.

3. Click the Name column heading to sort the names in reverse order.

4. Find the Windows Update service, right-click it, and then click Start.

5. Close the Services window and the Administrative Tools window.

To s ee which up d a tes a r e ins ta lled o n the co mp uter

Deleting temporary update files will help solve the problem, but it will also delete the history in Windows Update. You can
still see which updates are installed on your computer by going to Installed Updates.

Open Installed Updates
M EET WINDOWS
by clicking the StartHbutton
DOWNL OA D & SH OP OW-T O
, clicking Control Panel, clicking Programs, and then, under
SUP P ORT Sign in
Programs and Features, clicking View installed updates.
In stallation T ou c h & searc h P erson alization Sec u rity & ac c ou n ts A pps & Win dow s Store Web & n etw orkin g Em ail & c om m u n ic ation

windows.microsoft.com/is-is/windows7/windows-update-error-80070002 1/3

you can manually download and run the tool. type Update. note whether the computer's System type is a 32-bit or 64-bit version of the Windows operating system. see this a uto ma tic tr o ub les ho o ter on the Microsoft Support website. To learn more about this tool. and then click the link to download the System Update Readiness Tool. Like 13m Facebook Twitter Yes Somewhat No Visit ou r f rien ds In f o f or P rodu c ts Frequ en t searc h es Dev elopers Win dow s 8 Upgrade Win dow s Office Design ers Win dow s RT M ic rosof t ac c ou n t Sm all bu sin ess In tern et Explorer Start sc reen Xbox En terprise SkyDriv e A pp Stu den ts Ou tlook. do it. If you continue to see this error. Error codes this applies to: WindowsUpdate_80070002 0x80070002 Like us on Facebook Share this page Was this page helpful? Stay in touch with Windows. check for updates again using the following steps. Go to Wha t is the Sys tem Up d a te Rea d ines s To o l? on the Windows website. When checking for updates again. if you are offered the option to download and run the System Update Readiness Tool. or go to the M icr o s o ft Ans wer s website for more assistance. click Check for updates. The System Update Readiness Tool is only offered to computers that have a condition that the tool might be able to resolve. Find the Windows version and system type of your computer. 2. If you are offered the System Update Readiness Tool. click Windows Update. 4. and then clicking Properties. and then. 2. c om Win dow s Store Skype Win dow s 7 On lin e storage Win dow s Vista In tern et Explorer 10 Windows Phone P opu lar dow n loads Win dow s XP Win dow s 8 system requ irem en ts Win dow s dow n loads H otm ail Win dow s Def en der Bing Win dow s th em es M essen ger Free dow n loads Wallpapers M ic rosof t Sec u rity Essen tials Free an tiv iru s Su pport windows. Open Windows Update by clicking the Start button .microsoft. but you encounter a problem using Windows Update. in the list of results.5/1/13 Windows Update error 80070002 To us e the Sys tem Up d a te Rea d ines s To o l If the problem continues after you have followed the steps above. right-clicking Computer. Your feedback helps improve this site. and then check for updates again. In the left pane. 3. In the search box. You'll need to know the version of Windows and system type you are using. Under System. restart your computer. 1. Get the word out. After you download the System Update Readiness Tool. To r un the Sys tem Up d a te Rea d ines s To o l ma nua lly 1. Open System by clicking the Start button .com/is-is/windows7/windows-update-error-80070002 2/3 . go to Wha t is the Sys tem Up d a te Rea d ines s To o l? on the Windows website. Share this page with your friends and family.

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