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Sun Broadband Wireless Postpaid Plans
Sun Broadband Wireless Prepaid
Technical Concerns
SBW USB Stick Modem Upgrade Guide

SUN BROADBAND WIRELESS POSTPAID PLANS

Sun Broadband Plan 899

1. What is Sun Broadband Wireless Plan 899?
Sun Broadband Wireless Plan 899 is an unlimited broadband subscription with speeds of up to 3.6Mbps. This plan is complete with a plug & play modem and a
Sun Broadband Wireless SIM thereby allowing you to get connected right away.

2. How can I avail Sun Broadband Wireless Plan 899?
Submit a valid ID, proof of income & proof of billing together with a filled-out service application form to any of The Sun Shops, Sun Cellular Corporate
Account Managers or Accredited Sun Broadband Wireless Agents. Submitted application will then be subjected to credit evaluation.

3. What’s the holding period for Sun Broadband Wireless Plan 899?
The holding period for Sun Broadband Wireless Plan 899 is 24 months.

4. What will be my penalty if I terminate my Sun Broadband Wireless Plan 899 subscription prior to the end of the 24-month holding period?
Refer to the Sun Broadband Wireless Terms and Conditions for the applicable pre-termination fee.

Easy Broadband

1. What is Easy Broadband?
Easy Broadband is Sun’s easy-to-get postpaid broadband plan. Enjoy unlimited broadband subscription with speeds of up to 3.6Mbps without going through
the hassle of submitting documents. This plan comes with a plug & play modem and a Sun Broadband Wireless SIM.

2. How can I avail Easy Broadband?
Just submit one (1) valid ID with an address, filled-out service application form and pay the P888 modem fee and P899 advance monthly service fee. No
credit evaluation will be conducted.

3. What’s the holding period for Easy Broadband?
The holding period for Easy Broadband 3 months.

Easy Broadband SIM only

1. What is Easy Broadband SIM only?
Easy Broadband SIM only does not come with a plug & play modem. In terms of service features, this subscription is exactly the same as Easy Broadband.
Both subscriptions are unlimited and have speeds of up to 3.6Mbps.

2. How can I avail Easy Broadband SIM only?
Submit a valid ID together with a filled-out service application form to any of The Sun Shops, Sun Cellular Corporate Account Managers or Accredited Sun
Broadband Wireless Agents.

3. What’s the holding period for Easy Broadband SIM only?
The holding period for Easy Broadband 3 months.

4. Is the Easy Broadband SIM only subscription compatible with any phone?
The phone must be 3G-capable and not SIM-locked to other network providers.

5. Will Easy Broadband SIM only work on any phone/modem brand?
Yes, as long as it’s 3G capable.

6. How can I use my 3G phone as a modem?
First and foremost, you must set-up the network setting of your phone to 3G/UTMS. After which, install your 3G phone to your computer using the PC Suite
that usually comes with the phone. Then open your user interface, set the Access Point Name (APN) to “fbband” and then connect to the internet.

7. I usually surf the internet directly in my 3G phone. Can I do this with Easy Broadband SIM only?
Yes, just insert the SIM card, set the network setting to 3G/UTMS and the APN to “fbband” and then your good to go.

www.suncellular.com.ph/broadband_faqs.php#sbwprepaid 1/5

Since this service is prepaid. Regular Load When using Regular Load. proof of income & proof of billing together with a filled-out service application form to any of The Sun Shops. What is Sun Broadband Prepaid? The Next Generation Broadband service from Sun Cellular. What are the advantages of Sun Broadband Wireless Prepaid? Fast. 4. Can I make calls and send SMS when Easy Broadband SIM only is used on a 3G phone? No. No need to worry about monthly bills. 2. There’s absolutely no need to submit credit documents. This subscription may be availed by new and existing Sun Cellular Subscribers.ph/broadband_faqs. 4. or both components prior to the end of the respective holding periods? Refer to the Sun Broadband Wireless Bundle Plan Terms and Conditions for the applicable pre-termination fee. What’s the holding period for Sun Broadband Wireless Plan 799 Bundle? The holding period for broadband component is separate and distinct from the holding period of the Sun Postpaid Plan. Special Load www.12/28/12 Sun Cellular 8. Sun Broadband Wireless Prepaid comes with a plug-and-play device.Get broadband internet connection for as low as P1. Easy Broadband can only be used for data. 3. To make the most out of your regular load. You may subscribe to Sun Broadband Wireless Call & Surf Lite or Unlimited should you wish to make voice calls and send SMS via your broadband service.04/ 30 minutes (when using SBW 50 Special Load) Easy to Use. no need for phone lines . What are the available usage rates? You may load Special Load Scratch Card or applicable (Regular or Special) loads thru any Sun Xpress Load Retailer. 3. 2. Submitted application will then be subjected to credit evaluation. is now available in prepaid. What will be my penalty if I terminate my Sun Broadband Wireless Plan 799 or Sun Postpaid Plan. What is Sun Broadband Wireless Plan 799 Bundle? Sun Broadband Wireless Plan 799 Bundle is Sun’s unlimited broadband subscription which is bundled with a Sun Postpaid Plan (Regular Plan or Group Plan). This plan comes with a plug & play modem and a Sun Broadband Wireless SIM. you must only load amounts which are divisible by P10. It’s compact and easy to use thus allowing you to have mobility to enjoy broadband internet speeds of up to 3. you can load your account only when there’s a need for you to access the internet.Speeds of up to 3. Possible load denominations are as follows: Internet Broadband Denomination Validity Usage Php 10 1 day Up to 30 minutes Php 20 2 days Up to 60 minutes Php 30 3 days Up to 90 minutes Php 40 4 days Up to 120 minutes Php 50 7 days Up to 150 minutes Php 60 7 days Up to 180 minutes Php 70 7 days Up to 210 minutes Php 80 10 days Up to 240 minutes Php 90 10 days Up to 270 minutes Php 100 15 days Up to 300 minutes NOTE: You may load as much as Php 500 (valid for 60 days) via Sun Xpress Load Retailers.6Mbps and a P100 monthly savings for the broadband service. Back To Top SUN BROADBAND WIRELESS PREPAID 1. Sun Broadband Wireless Plan 799 Bundle 1. You may exhaust the 30 minutes either straight & uninterrupted or on a staggered basis within the two (2) hours consumption period.6Mbps Affordable.Plug & Play.com. How can I avail Sun Broadband Wireless Plan 799 Bundle? Submit a valid ID. the applicable rate is P10 per 30 minutes. The holding period of Sun Broadband Wireless Plan 799 is 24 months. Sun Cellular Corporate Account Managers or Accredited Sun Broadband Wireless Agents.6Mbps.php#sbwprepaid 2/5 . Enjoy speeds of up to 3.suncellular. 5. How can I avail Sun Broadband Wireless Prepaid? Just pay the modem charge and get connected right away. What’s the holding period for Sun Broadband Wireless Prepaid? There’s no holding period for Sun Broadband Wireless Prepaid.

Pentium 4. Day 2 – Joey uses Sun Broadband Wireless for 4 hours.17/30 mins and P3. at the minimum. Is the modem SIM-locked? Yes. What’s the maximum load validity? Maximum load validity is 60 days (Load validity for P500 Regular Load). Joey loads P150 regular load (7. Day 5 – Joey uses Sun Broadband Wireless for 15 hours. 6. you’ll be receiving a balance advisory from SBW.com. The longer validity between the two loads shall apply (NOTE: Load validity accumulation is not applicable for Sun Broadband Wireless Prepaid). make calls and receive SMS and outgoing calls? Sun Broadband Wireless Prepaid can only be used for data with the exception of making outgoing and incoming SMS. TECHNICAL CONCERNS 1. we recommend. Day 10 – Joey loads SBW 100 (6 hrs.5 hrs expiring 30 days upon loading the P150 regular load. Special Card Number of Scheme Code Denomination Usage Hours Must be consumed within Php 100 6 hours SBW 100 3 days from start of use Must be consumed within Php 300 24 hours SBW 300 10 days from start of use Being the case. 11. Can I load regular load to my account via Give-a-Load? Yes. 128MB RAM or higher 2. What will happen if I load Sun Broadband Wireless Special Load even if I still have unused Regular Load in my account and vice versa? Having two different types of load in your account is alright. Can I load ten (10) SBW 300 load at the same time? How long is my load validity? Yes.04/30 mins. Your ten (10) SBW 300 load (240 hours) will be valid for 5 days (longest validity rule). 4. What will happen if I avail Regular Load even if I still have unused Regular Load in my account? Your load will add-up and the validity will follow the longer load validity between the two loads (NOTE: Load validity accumulation is not applicable for Sun Broadband Wireless Prepaid).5 hrs. Following the longer validity rule.suncellular.5 hrs) valid for 30 days. Scenario 1: Day 0 – Joey loads SBW 300 with 24 hrs internet usage. Out of your regular load. Total balance is 16 hrs expiring 50 days from Day 10 (or 60 days upon loading P500 regular load) 10. SBW 50 scratch cards are also available. Where can I avail SBW 50. 7. Balance advisory will indicate your available internet hours usage rounded off to 0. Thus you may check your balance even if you don’t have any load in your account or if you’re disconnected from the internet. This load amount is valid for 10 days. SBW 100 and 300 may be availed as scratch cards or over-the-air through Sun Xpress Load Retailers. just text “balance” to 2225.13/mins. you must only load amounts which are divisible by P10. Scenario 1: Joey has P10 unused regular load valid for 1 day. 1 GHz or higher ii. 12. Scenario 2: Day 0 – Joey loads P500 (25 hrs) regular load which is valid for 60 days. This is packed with more internet hours usage and is targeted for heavy prepaid internet users. Later in the afternoon. To enjoy the full benefit of a high-speed Internet experience. valid for 3 days) even if he still have P200 (10 hrs) unused regular load. Window XP. 100 & 300? SBW 50 may be availed over-the-air through Sun Xpress Load Retailers or Give-a-Load. you will only be paying as low as P1. What’s the maximum cumulative number of hours can I load? 499. Can I use Sun Broadband Wireless Prepaid to send SMS. Joey decided to load P100 regular load with a validity of 5 days. Windows Vista or Mac OS iv. and its corresponding validity. 8. 9. Total balance is 27.0 full speed iii. 50 MB free hard disk space v. Non-Sun Broadband SIM will not function on the provided modem. respectively. 100 & 300. www. USB 2. Note that inquiring about your balance to 2225 is free-of-charge. Day 5 – Joey’s balance of 20 hrs internet usage will expire today. What are the system requirements for Sun Broadband? Sun Broadband comes with a USB modem (except for Sun Broadband Wireless SIM Only). 14.ph/broadband_faqs. it would follow that his total load amount is P110 which is valid for 5 days upon loading the P100 load. Total internet hours usage is 5 hours and 30 minutes.php#sbwprepaid 3/5 . How will I know my balance? Using the Text Messaging interface on your USD dashboard. After successfully sending “balance” to 2225. Microsoft Windows 2000. if you’re using SBW 50.12/28/12 Sun Cellular Sun Broadband Wireless Special Load is a load variant specific only for Sun Broadband Wireless Prepaid..999 hours 13. the following computer system requirement: i.

delete temporary internet files. Can I use voice/video calls on my Sun Broadband SIM? The current service setting of Sun Broadband Wireless does not allow the subscriber to use voice/video calls. Your SBW SIM will allow you to connect to the network and surf the Internet using your phone. The operating system should be able to find the new hardware and the installation prompt would appear automatically. You may refer to the SBW USB Stick Modem Upgrade Guide for the step-by-step instructions. Open your Sun Broadband Wireless user interface and go to Tools > Options > Network > Network Type > WCDMA Only > Bands> All Bands> Apply > O K. How do I set-up my network preference? Open your Sun Broadband Wireless user interface and go to Tools > Options > Network > Select Network Type > Bands> All Bands> Apply > OK. location and traffic of users.suncellular. 6. 9. and browsing history. Sun Broadband Wireless Profile Name APN Subscription Sun Broadband Wireless Prepaid Sun INTERNET minternet Sun Broadband Wireless Plan 899 Sun Broadband STANDARD fbband Easy Broadband Sun Broadband STANDARD fbband Sun Broadband Wireless Plan 799 Sun Broadband STANDARD fbband Bundle It is likewise a healthy habit to perform a regular deletion / clean up of cache files. The installation prompt will then appear upon clicking the “Autorun. Can I use my Sun Broadband SIM on my mobile phone? You can use your Sun Broadband SIM on you mobile phone if it is 3G/HSDPA compatible. Why am I getting a “page cannot be displayed” error when trying to browse the internet? Make sure that you selected the right Profile name and APN. 11. 4. you will only be able to utilize Sun Broadband for data. 720 The protocol of TCP/IP run is wrong Try reinstalling the software Back To Top SBW STICK MODEM UPGRADES Subscribers who own the SBW USB stick modem may download the SBW USB Stick Modem Upgrade Wizard to be able to enjoy the service with Mac Operating System. Why do I experience slow internet connection but the 3G signal is strong (steady cyan light indicator)? Please ensure that cache and temporary internet files are deleted to free up your hard disk’s memory space. Open your Sun Broadband Wireless user interface and go to Tools > Options > Profile Management > Select the corresponding Profile Name > Edit > Type the APN > Tick “Static” > Save > OK.exe” file. Possible errors: Errors Causes Solution Wrong Profile Name or APN Modify the Profile Name or APN 619 Wait until the modem detects a The modem cannot detect a network signal network signal before connecting to the network Unplug the modem then 31 Temporary Failure reconnect again The Sun Broadband Wireless SIM is not Ensure that the Sun Broadband detected SIM is placed properly 629 The APN length is over 100 characters Modify the APN A PIN code may be needed for your SIM Input the PIN code The software driver of the USB modem may 633 Try reinstalling the software have not installed properly Encode the PUK code to unblock 651/777 The SIM card may have been locked/ blocked the service Insert the modem that you'll be using and then an automatic prompt that will uninstall the Several modems might be installed in the other modems will automatically 680 computer and it is trying to connect using appear.exe” file. an automatic prompt that will install the inserted modem will appear. In your Internet Explorer browser. Also. Can I use Sun Broadband anywhere in the Philippines? Sun Broadband is available nationwide. Are subscribers guaranteed the published speeds? The published speeds are the maximum speeds available for the plans. www.ph/broadband_faqs. 50 MB of hard disk space is one of the minimum system requirements for Sun Broadband Wireless. 5. since voice calls and SMS functions are disabled on your SIM. 8.php#sbwprepaid 4/5 . Your connection and experience of the service will be limited to the capabilities of you mobile handset. click on Tools -> Internet Options then click on clear cache. and browsing history to free up your hard disk’s memory space.12/28/12 Sun Cellular 3. The subscription is limited to data services. Speed per usage would depend on several factors such as time of usage (peak or off- peak hours). Please likewise ensure that remaining hard disk space is 50 MB or more . Ensure that your network is under WCDMA Only if within the 3G coverage. 12.com. 7. What should I do? Explore the drive path of “Sun Broadband Wireless” and then click “Autorun. 10. After uninstalling the another modem other modems. temporary internet files. How can I install Sun Broadband? Ensure that there are no running / active programs and then plug the modem to the USB port of the PC. Follow the simple procedures. I tried to install Sun Broadband to my PC but the installation prompt did not automatically appear.