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A PROJECT REPORT ON EMPLOYEE SATISFACTION SURVEY SUBMITTED TO EMPI B-SCHOOL, NEW DELHI In partial fulfilment of the requirement for the award of the Graduate Programme of RESEARCH & BUSINESS ANALYTICS

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2008-2010

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SUBMITTED BY

DEEPIKA TYAGI
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← Director, Vc-Magtics

Mr. David Easow

INDEX

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Title Acknowledgement Employee Satisfaction Survey Company Profile Exclusive Summary Objectives Of Survey Research Methodology

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Page No 03 04 05 07 08 09 11

← Graphical Analysis of The Questionnaire ← ← ← Areas To Improving Questionnaire Bibliography

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37 38 41

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← 11 ← Spreadsheet ← 42 4 .

← ← ← 5 . Anant Kumar Singh (HR Manager) Of TEVA API INDIA LTD. And all the respondents who spent their valuable time to reply of my questions and therefore helped me reach a conclusion. Vinay Agarwal (Vice President) and Mr. I would first and foremost like to express my heartfelt gratitude to a few people who have contributed to the successful completion of my thesis. NAGRANI without whose invaluable support and constant guidance this thesis would not have seen the light of day. ← ← I would like to thanks Mr. ← ← Heading the list is my guide Prof. And lastly to my parents who bear the expense of my project.← ← ← ← ← ← ← ← ACKNOWLEDGEMENT ← ← ← Before I go on to elaborate and explain this exhaustive piece of work.

The data from these surveys helps paint a portrait of employee attitudes and opinions. They also help employers isolate the root causes of persistent problems. These kinds of surveys are particularly useful after a company has undergone some sort of change.← ← Employee Satisfaction Surveys ← ← ← The most common purpose for surveying employees is satisfaction. commitment to diversity. ← ← Employee satisfaction surveys help employers measure and understand their employees' attitude. and general satisfaction with their work environment. Our employee satisfaction surveys can: ← ← >> Measure employee satisfaction levels ← >> Track changes in employee satisfaction over time ← >> Improve overall satisfaction and retention ← 6 . such as low productivity or high expenses. work needs and more. ← ← ← Employee satisfaction surveys provide valuable data that can ultimately save your company money. benefits. and effective communications. Use employee satisfaction surveys to inform employee decision making. such as benefits. motivation. such as a layoff. opinions. Employee satisfaction surveys deal with workplace issues. an acquisition. or a new department head.

← ← ← ← 7 .← ← ← ← ← COMPANY PROFILE ← QuickTime™ and a decompressor are needed to see this picture.

← QuickTim e™ and a decom pressor are needed to see this picture. ← ← ← Teva Pharmaceutical Industries Ltd. made a quiet entry into the Indian market some two-and-a-half years ago when it acquired JK Industries' pharmaceuticals business. the world's largest generics company. Is a global pharmaceutical company specializing in the development. ← 8 . ← Teva of Israel. Teva is among the top 20 pharmaceutical companies and among the largest generic pharmaceutical companies in the world. production and marketing of generic and proprietary branded pharmaceuticals as well as active pharmaceutical ingredients.

What added grist to the rumour mills was its appointment of DS Brar. ← 9 . Teva's US generic products include equivalents of such blockbusters as antidepressant Prozac and cholesterol drug Mevacor. ← Company has a very good image among its employees. also develops and manufactures proprietary drugs. the former Ranbaxy honcho. Its active pharmaceutical ingredients division makes drug components for Teva and other pharmaceutical manufacturers. ← ← ← ← ← EXECUTIVE SUMMARY ← The compiled report signifies level of employee satisfaction in TEVA API INDIA LTD. ← ← The company. the company makes generic versions of brand-name antibiotics. and more -. as its advisor in India. Most of the employees are satisfied with this company. the company was reported to be in talks with some leading Indian companies for an acquisition. Through subsidiary Teva Pharmaceuticals USA. Israel's top drug maker. heartburn medications. ← ← The backbone of Teva Pharmaceutical Industries is its world-leading generic pharmaceuticals business. heart drugs.in all about 300 generic products. including multiple sclerosis treatment Copaxone and Parkinson's disease treatment Azilect.← In the last one year.

← Most of the employees know company’s strategy. As far as employer-employee relationship is concerned working in TEVA is very satisfactory. TEVA providing fair salary to its employees for their work. 10 . ← ← ← ← OBJECTIVES OF SURVEY ← ← o Measure job satisfaction of the employees of TEVA API INDIA LTD. they have confidence in its leadership. People always get chance to show their talents and get recognized. Management is quit approachable. Employees are satisfied with this company. ← ← Most of the Employees are getting appropriate recognition for their contribution. Organization is like a family where employees have to put share of responsibilities and work in accordance with the organization goal. Teva as an organization really has a very bright future because of its environment.

o ← o o ← ← ← ← ← RESEARCH METHODOLOGY ← ← ← RESEARCH PROCESS Different steps are to be followed in the research process 11 . To analyze the strengths and weakness of TEVA as an organization To help the management of the company to know about the actions to be taken to increase the level of satisfaction of the employees. To assess the level of commitment across process and facilities.o ← To assess the general attitude of the employees towards TEVA API INDIA LTD.

which provides guidelines for the rest of the research process.” 2. as the sample of the employees for the survey were selected from the organization from different quotas as some managers were intervened. RESEARCH DESIGN Once the problem is defined the next step is the Research Design. The research design for this project is descriptive research design as descriptive studies attempt to obtain a complete and accurate description of this situation. So in this study full description of the attitudes of the employees regarding the benefits provided to them will be known so it is a descriptive study. Research design is the basic framework. SAMPLE SIZE The sample sizes for my project are 30 employees working in the organization. 5.and they are explained as below: 1. PROBLEM SOLVING This is the basic step in the research process. The populations of my research are the employees of TEVA API INDIA LTD. DATA COLLECTION Following are the sources for the collection of data:  Primary source 12 . POPULATION The total element of the universe from which the sample is to be selected to be studied is known as population. 3. some executives and few operators. “A problem well defined is half solved” here the problem is “To analyze the attitudes of the employees regarding the various benefits provided to them by TEVA API INDIA LTD. It is well said. 4. SAMPLING DESIGN The sampling design used in this project is QUOTA SAMPLING.

We can gather wide range of valuable information about the behavior of the employee’s viz. attitude. This is one of the common and widely used methods for primary data collection. 13 . motive and options etc. Secondary source DATA COLLECTION METHODS There are three main methods of data collection  Observation  Experimentation  Survey  Direct interview method I have selected survey method of data collection.

← ← ← ← ← ← ← ← ← ← ← ← ← ← ← ← GRAPHICAL ANALYSIS ← OF THE QUESTIONNAIRE ← 14 .

1.? ← Less than one year  ← One year to less than two years  ← Two years to less than five years  ← Five years to less than ten years  ← Ten years or more  ← 15 . How long has you worked for Teva API India LTD.

← ← ← ← ← Count 2 1 8 4 6 8 Less than one year Analysis: - 3 One year to Less than two year 7 Question 1 Two year to less than five year 3 Five year to less than ten year 9 Ten year or more Bars show counts 16 .

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00 % 18 .67 % 3 ← 10.← S ← r.no ← 1 ← ← ← ← ← 2 ← year 3 ← year 4 ← year 5 ← Work with TEVA Less than one year One year to less than two Two year to less than five Five year to less than ten Ten year or more ← ue ← ← ← ← ← Val ← Perce ntage 8 ← 26.33 % 3 ← 10.00 % 7 ← 23.00 % 9 ← 30.

how satisfied are you with Teva API India LTD. 23. 10% are working from one year and 10% employees are working from more than five year with this company. Overall.33% working from more than two year. ← ← ← ← ← ← ← 2.← ← tal To ← 30 ← 100% COMMENT: . as an Employee? ← (a) Very Satisfied (b) Satisfied ← (c) Neither Satisfied nor dissatisfied ← (d) Dissatisfied (e) Very Dissatisfied ← Analysis: ← 19 .67% working from less than one year . 26.30% employees are working more than ten year with TEVA.

← 17 Bars show counts 15 13 Count 10 5 1 0 Very satisfied Satisfied Question 2 20 .

33 % ← 56.67 % ← ← ← 21 .no ← 1 ← 2 ← 3 ← 4 ← 5 ← ← ← Satisfaction Level Very Satisfied Satisfied ← Va lue ← 13 ← ← ← ← 17 0 0 0 ← Neither Satisfied nor dissatisfied ← Dissatisfied ← Very dissatisfied ← Perce ntage ← 43.← S.

← ← TAL TO ← 30 ← 100% 22 .

33% employees are very satisfied.← ← ← COMMENT: .? ← (a) Very Satisfied (b) Satisfied ← (c) Neither Satisfied nor dissatisfied ← (d) Dissatisfied (e) Very Dissatisfied ← Analysis: - ← 23 . How satisfied are you that you understand the long-term strategy of Teva API India LTD.67% employees of the company are satisfied with this company as an employee 43.56. Nobody is dissatisfied ← ← ← ← ← ← 3.

← 17 Bars show counts 15 12 Count 10 5 1 1 0 Satisfied Very satisfied Neither satisfied nor dissatisfied Question 3 ← 24 .

67 % ← 3.33 % ← ← 25 .no ← 1 ← 2 ← 3 ← 4 ← 5 ← ← ← Satisfaction Level Very Satisfied Satisfied ← Va lue ← 12 ← ← ← ← 17 1 0 0 ← Neither Satisfied nor dissatisfied ← Dissatisfied ← Very dissatisfied ← Perce ntage ← 40.← S.00 % ← 56.

← ← TAL TO ← 30 ← 100% 26 .

as a Company.COMMENT: . Do you understand what Company Teva API India LTD. some of them (40%) very satisfied and very less no (3. is trying to achieve? ← (a) Yes (b) No ← Analysis:← ← 27 .Most of the employees (56.33%) of employee is neither satisfied nor dissatisfied. ← ← ← ← ← 4.67%) are satisfied that they understand the long term strategy of TEVA.

no ← 1 ← 2 ← Understanding Level ← Yes ← No ← Va ← Perce lue ntage ← 29 ← 96.33 % 28 .← 29 30 Bars show counts 20 Count 10 1 1 0 Yes No Question 4 ← ← S.67 % ← 1 ← 3.

← ← OTAL T ← 30 ← % 100 29 .

Majority of the employees (96.33%) don’t understand what company TEVA API INDIA LTD. As a company is trying to achieve ← ← ← ← ← ← ← ← ← 5.67%) of the company understand what is company’s objective & goal.COMMENT: . less no of employee (3. Do your work gives you a feeling of personal accomplishment? ← (a) Yes (b) No ← 30 .

← Analysis: - ← 25 25 Bars show counts 20 15 Count 10 5 5 1 Yes No Question 5 ← ← ← ← 31 .

67 % 32 .← ← S.33 % 05 ← 16.no ← ← 1 ← ← 2 Yes No ← ue ← ← Val ← Perce ntage 25 ← 83.

← ← OTAL T ← 30 ← 100% 33 .

COMMENT:. ← ← ← ← ← ← ← ← ← ← 6.67%) don’t feel personal accomplishment from their work.33%) work give them the feeling of personal accomplishment . Do you receive any appropriate recognition for your contributions? ← (a) Yes (b) No ← Analysis: - 34 .Most of the employee’s (83. some of them (16.

← ← 25 25 Bars show counts 20 15 Count 10 5 5 1 Yes No Question 6 ← ← ← ← ← 35 .

no ← ← 1 ← ← 2 Yes No ← ue ← ← Val ← Perce ntage 25 ← 83.← ← S.67 % 36 .33 % 5 ← 16.

← ← OTAL T ← 30 ← % 100 37 .

Majority of the employees (83.33%) receive appropriate recognition for their contribution. How much confidence you have in the leadership of Teva API India LTD. some of them (16. ← ← ← ← ← ← ← 7.? ← ← (a) More than Enough (b) Enough ← 38 .67%) did not receive any appropriate recognition.COMMENT: .

← Analysis: (c) Less than Enough 19 Bars show counts 15 10 Count 10 5 1 1 0 More than enough Enough Less than enough Question 7 ← ← 39 .

← S.33 % 40 .34 % 10 ← 30.no ← 1 ← 2 ← 3 ← ← ← ← More than enough Enough Less than enough ← ue ← ← ← Val ← Perce ntage 19 ← 63.33 % 1 ← 3.

← ← TAL TO ← 30 ← 100% 41 .

34) of the company have more than enough & some of them (30.Majority of the Employees (63.COMMENTS:. very less no of employee (3. ← ← ← Your role at Teva API India LTD (a) Do you have enough authority to Make decisions you need to make? (a) Yes (b) No 42 .33%) enough confidence in the leadership of this company.33%) has less than enough confidence in the leadership of TEVA. ← ← ← ← ← ← ← ← ← 8.

← ← Analysis: - ← 25 25 Bars show counts 20 15 Count 10 5 5 1 Yes No Question 8 a ← ← 43 .

← ← S.no ← ← 1 ← ← 2 Yes No ← ue ← ← Val ← Perce ntage 25 ← 83.67 % 44 .33 % 05 ← 16.

← ← OTAL T ← 30 ← 100% 45 .

← ← ← ← ← ← (b) How satisfied are you with the type of work that you do? ← ← (a) Very Satisfied (b) Satisfied ← 46 . some of them (16.67%) don’t have enough authority .COMENTS: .In TEVA majority of the employees (83.33%) have enough authority to make decisions what they need to make.

← ← ← ← (c) Neither Satisfied nor dissatisfied (d) Dissatisfied (e) Very Dissatisfied Analysis:15 15 14 Bars show counts 10 Count 5 1 1 0 Satisfied Very satisfied Neither satisfied nor satisfied Question 8 b ← 47 .

33 % ← ← 48 .no ← 1 ← 2 ← 3 ← 4 ← 5 ← ← ← Satisfaction Level Very Satisfied Satisfied ← Va lue ← 14 ← ← ← ← 15 1 0 0 ← Neither Satisfied nor dissatisfied ← Dissatisfied ← Very dissatisfied ← Perce ntage ← 46.67 % ← 50.00 % ← 3.← S.

← ← TAL TO ← 30 ← 100% 49 .

COMMENT:- Majority of the employees (50.00%) are satisfied with their work what they do, some of them (46.67%) are very satisfied and very less no of employee (3.33%) is neither satisfied nor dissatisfied.

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9. Did Teva API India LTD. Provide as much initial training as you needed? ← ← (a) Yes (b) No

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Analysis: -

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Val ← Perce ntage 19 ← 63.33 % 11 ← 36.67 %

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← ← OTAL T ← 30 ← 100% 53 .

Majority of the employees (63.33%) said that TEVA provided initial training to as they needed ← ← ← ← ← ← ← ← ← ← ← ← ← 10.← COMMENTS: . Pay and Benefits (a) Is your salary fair for your responsibilities? (a) Yes (b) No 54 .

← ← Analysis: Bars show counts Bar 20 15 Count 10 5 0 yes No Question 10 ← 55 .

no ← ← 1 ← ← 2 Yes No ← ue ← ← Val ← Perce ntage 22 ← 73.67 % 56 .33 % 08 ← 26.← ← S.

← ← OTAL T ← 30 ← 100% 57 .

← ← ← ← COMMENT: .Majority of the employee’s (73.33%) salary is fair for their responsibilities but some of the employee’s (26.67%) salary is not fair for their responsibilities. What can Teva API India LTD do to increase your satisfaction as an employee? 58 . ← ← ← ← ← ← ← ← ← ← 11.

Schooling for children ← . Company should have some tie-up with some good school of NCR for education of children.← ← SUGGETIONS:- o Facilities: ← .Medical facility ← o Technical training. Company should arrange one trip in a year for enjoyment of employees. ← ← ← AREAS TO IMPROVING 59 . o o o o ← Salary should be increase Company should provide some money and time to spend Socially.

Time to time Training should be provided by the company. Compensation ← .Benefits ← o Opportunities for professional development o ← Recognition ← ← ← ← ← ← ← ← ← QUESTIONNAIRE ← 60 .o o o o Medical Facility should be available in the company area. Schooling facility for the employee’s children.Salary ← .

It’s a project of my end semester. ← ← Name ……………………………………………… ← ← ← ← ← ← Age…. Male  Female  Signature………………………. Employee Satisfaction Survey ← ← ← Good morning.? ← Less than one year  ← One year to less than two years  ← Two years to less than five years  ← Five years to less than ten years  ← Ten years or more  ← 61 . How long has you worked for Teva API India LTD. ← ← ← ← ← ← ← ← 1..Teva API India LTD. 21 to 34  35 to 44  45 to 54  55 or older  Sex…. I’m Deepika Tyagi From ‘EMPI Business School’ (New Delhi) I’m doing a survey on employee’s satisfaction.

2.? ← (a) Very Satisfied ← (b) Satisfied ← (c) Neither Satisfied nor dissatisfied ← (d) Dissatisfied ← (e) Very Dissatisfied ← ← ← ← 4. is trying to achieve? ← (a) Yes ← (b) No ← ← ← ← 5. as an Employee? ← (a) Very Satisfied ← (b) Satisfied ← (c) Neither Satisfied nor dissatisfied ← (d) Dissatisfied ← (e) Very Dissatisfied ← ← ← ← 3. as a Company. Do you understand what Company Teva API India LTD. How satisfied are you that you understand the long-term strategy of Teva API India LTD. Overall. how satisfied are you with Teva API India LTD. Do your work gives you a feeling of personal ← Accomplishment? ← (a) Yes ← (b) No ← 62 .

← 6. Your role at Teva API India LTD ← (a) Do you have enough authority to make decisions you need ← to Make? ← (a) Yes ← (b) No ← ← (b) How satisfied are you with the type of work that you do? ← (a) Very Satisfied ← (b) Satisfied ← (c) Neither Satisfied nor dissatisfied ← (d) Dissatisfied ← (e) Very Dissatisfied 9.? ← (a) More than Enough ← (b) Enough ← (c) Less than Enough ← ← ← 8. Do you receive any appropriate recognition for your contributions? ← (a) Yes ← (b) No ← ← ← 7. Did Teva API India LTD. Provide as much initial training as you needed? ← (a) Yes ← (b) No ← ← 63 . How much confidence you have in the leadership of Teva API India LTD.

Pay and Benefits ← (a) Is your salary fair for your responsibilities? ← (a) Yes ← (b) No ← ← ← ← (b) Are there any benefits you would like added to Teva API India LTD 's benefits package? ← ← Yes  What would you like added? ← _____________________________________ _________________ ← No  ← 11.← 10. What can Teva API India LTD do to increase your satisfaction as an employee? ← ← ← ← ← ← ← ← ← ← 64 .

wikkipedea.google.com ← ← ← ← ← ← ← ← ← 65 .tevapharm.com www.← ← ← BIBILIOGRAPHY www.com www.