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New Features of Change Request

Management with SAP Solution Manager 7.2


Krishnan Kumar Karthikeyan
Public
Agenda

New Architecture and Infrastructure


The New Administration Cockpit
Better and more flexible Landscape Support
Better Guidance for Setup and Configuration (SOLMAN_SETUP)
Enhanced BW Reporting and Dashboards
New Change Cycle Types
Task List re-use and Sharing Concept
Enhanced Downgrade Protection Integration

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New Architecture and
Infrastructure
Planned
Innovations

New Architecture in SAP Solution Manager 7.2

The New Solution


Replace multiple projects and solution with a single
Solution including versioning based on Branches
Solution supporting flexible landscape assignment

Real Project Management


Replace underdone Project Management with full
Project Management Suite SAP PPM integrated into
Solution
PPM Project SAP Solution Manager processes
Project

Change Control Management


Establish central landscape definition with Logical
Change Control Component Groups and Change Control Landscapes
Management which allow easy, instant and multiple re-use capabilities.

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Planned
Lifecycle based on Branches Innovations

Basics
The Production Branch represents the
productive version of the entire solution
Production documentation.

A Branch represents a version of the


solution documentation containing processes,
libraries, and systems.

Maintenance Development

The Maintenance Branch represents


the editable version of the productive
solution documentation. It provides an
safe environment for performing
changes.
Further Branches e.g. to
deliver the future solution
documentation.

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Lifecycle based on Branches 2
Multiple Branches

Production
There is always a Production and a
Maintenance Branch but customers can
define as many additional Branches as
required.
The Branch setup should be driven by the
Maintenance Development Branch
customers System (Transport) Tracks and
the planned customer Releases.

Branch Branch Branch

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Understand the transformation from 7.1 to 7.2

Existing Infrastructure 7.1 New Infrastructure 7.2

Logical Component
Branches
Check In / Out

Project
Logical Logical
Component Component Logical
Component Group
Logical Component

Example ERP:
Solution

Logical Logical
Component Component

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The New Administrator Cockpit
Administration Cockpit

Central UI for Administrators

Replaces several outdated SAP GUI


transactions

Some Highlights
One-Stop Shop for Admins
Transport Analysis Features
New Tasklist UI (Web Based!)
Central Place for Import
Scheduling
Enterprise Search enabled

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New and Revised Import Scheduling

Scheduling has been improved to


cope with special customer situations
that require high import frequency

Import Scheduling is now possible


with any timeframe!

Users can re-use existing timeframes


or define periods from scratch

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Administrators Cockpit unites all key information in a central place

Transport Landscape Fulltext


Overview Overview Search

CSOL Data Tracking Task List


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Better and more flexible
Landscape Support
Domain Links not required any more

DEV QAS PRD DC


Cluster Cluster Cluster SAP Solution
Manager

EPD EPQ EPP DC


Non- Non- Non-
ABAP ABAP ABAP Managed systems
and Solution
DC Manager do not
BWD BWQ BWP need to be
ABAP ABAP ABAP connected by
Domain Links
anymore
DC
ERD ERQ ERP
ABAP ABAP ABAP

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Uneven Landscapes

DEV QAS PPD PRD


Cluster Cluster Cluster Cluster

Uneven landscapes
EPD EPQ EPP
Non- Non- Non-
are fully supported in
ABAP ABAP ABAP 7.2
Empty imports are
BWD BWQ BWR BWP done in uneven
ABAP
clusters for UC
ABAP ABAP ABAP
transports

ERD ERQ ERR ERP


ABAP ABAP ABAP ABAP

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Planned
Innovations

Landscape Flexibility

DEV QAS PPD PRD


Cluster Cluster Cluster Cluster

ERD ERQ ERR ERP

Add/delete systems/clusters in a running cycle

Tasklist is re-generated in order to reflect the new landscape

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Project Flexibility
Project 1

DEV QAS PPD PRD


Cluster Cluster Cluster Cluster

ERD ERQ ERR ERP


Reassign change documents
even for differing landscapes

Just DEV and PRD


systems/clusters need to be
Project 2 identical

DEV QAS PRD


Cluster Cluster Cluster

ERD ERQ ERP

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Better Guidance for Setup and
Configuration
(SOLMAN_SETUP)
News regarding SolMan_Setup

All change control IMG activities


have been moved to SolMan_Setup

New and revisited Change Control


Structure for
Change Request Management
Quality Gate Management

Completely new Managed System


Setup guided procedure *new*

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Planned
Innovations

Updated LMDB / TMS integration

SMSY is not existing any more

TMS data is directly synced from


TMS domain controller to SLD/LMDB
Note 1977240
Note 2148577

LMDB single source of landscape


information

TMS related data can be reset via


Administration Cockpit

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Enhanced BW Reporting and
Dashboards
Get the full traceability with Analytics, Reporting, Tracking,

KPI Dashboard & Reporting Functions Transport Tracking Functions

BW based Transport Analysis: Get a fact sheet for a transport


to see where it belongs to and what its status is

Sequence Dependency analysis: Find out about


KPI Driven Analysis: Get transparency about your sequence violations of customizing and
Change Management process workbench requests.
Dashboard Builder capabilities to enrich Delta Analysis for Change Request Management
predefined KPIs with custom queries and based transports and changes.
functions

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Change Request Management KPI Dashboard

KPI Sections for RfCs


and CDs

Global Filter for


Timeline

Clear KPI per Tile

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Powerful reporting and analytics capabilities based on SAP BW

Section with Related


KPIs

Switch between Table


or Chart View

Easy access to
predefined Drilldowns

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New Change Cycle Types
Supported Change Control Variants with Change Request Mgmt.

Continual Phase Driven Release


Deployment Deployment Management

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Planned
Innovations

Pick your Change & Release Management Strategy!

Continual Deployment Phase Driven Deployment Release Management

Development and Imports may All changes and transports of a Based on Release Planning
happen either individually or cycle will be imported together according to ITIL definition
bundled (on demand / daily / (Import All) Defined Relationships and
weekly) Mostly relevant for Project or dependencies between each
However: Wave based transport and Release
- No phases, no gates! change management Import job for the entire Release
content
Additionally, no risk changes can
be imported bundled

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Simplified Cycle Types in SAP Solution Manager 7.2

Maintenance Cycle (SMMN) Project Cycle (SMMM)

Maintenance Cycle (SMMM)

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Task List Re-Use / Sharing
Concept
Enhanced Cycle Switch with Task List Re-Use

Task List
Phase Cycle Phase Cycle #1
Logical Component
Cycle
Branches
Switch
Logical
Component Group
Logical Component

Phase Cycle #2

Task Lists will be re-used if Cycles are closed


to minimize the time for re-assignment activities
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Task List Re-Use for Release Management

Task List
Minor Release
Logical Component Minor Release
Cycles
Branches

Logical
Component Group
Task List
Logical Component
Major Release
Major Release
Cycles

Task Lists will be re-used for the same Release Track to


allow central transport tracking and administration
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Planned
Innovations

Integrated Change Management & Solution Documentation

Requirements Management and ChaRM (Physical-) System Landscape

Request Transactions Tasklist


(Requirements Management) Triggers and
controls SAP CTS
Business
Requirement DEV QAS PRD

Transport
Request for
IT Requirement
Change

Change Documents Cycle Transactions Solution


(Change Request Management)
Production
Process
General Normal Continual
Change Change Cycle Triggers and Process Step
controls the
solution
Admin Change Urgent Change Phase Cycle documentation Release
lifecycle.
Maintenance
Process
Release Cycle
Process Step

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Enhanced Downgrade
Protection Integration
Better Support for Warning Mode of Downgrade Protection

New usability features for Warning


Mode introduced which allow easier
processing of conflicts

In case of conflicts in warning mode,


the user gets a popup which contain
information about the conflicts for
instant processing.

The customizing possibilities of DGP


have also been revised and enhanced
to provide better support for various
customer use-cases.

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More information needed? @SAPITSM

Visit our IT Service Management Wiki


in the SAP Community Network

Presentations, Information, Demos around IT


Service Management and Change Request
Management

Content is targeted and tailored for Managers,


End-Users and Administrators

Link: http://wiki.sdn.sap.com/wiki/display/SAPITSM

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Contact information:

Thank you Krishnan Kumar Karthikeyan


Solution Manager Consultant
Bangalore

Divya Ravi Kumar


Solution Manager Consultant
Bangalore

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