You are on page 1of 49

ENQUIRY

1
ARABIAN ELECTRONIS Ltd

Via della Salaria Vecchia 56, Dubai

SAUDI ARABIA

Ref: RW/jd 10 October 2010

Our: MAJ/yb

Mr Robert J Winston
Export Division
Interfon, Inc.
1677 Sea Harbor Drive
Orlando, Florida 35509
USA

Dear Mr Winston

We have read an article in Office News about your range of visible record system filing
cabinets. We are interested in introducing a modern filing system in our main office. We also
wish to install an electronic system for the storage and retrieval of data.

Please send us price list and catalogues of your manual and electronic data processing systems,
quoting your price f.o.b. London if possible. We are particularly interested in type TW37, so we
would be grateful if you would enclose more detailed information about this particular model.

We look forward to hearing from you soon.

Yours faithfully,

MA Al Jalahma

MA AL Jalahma
Office Manager

2
Replies Enquiry

3
INTERFON, Inc
1677 Sea Harbor Drive
Orlando,Florida 35509
USA
20th October 2010

Your Ref. :MAJ/yb


Our Ref. : RW/jd

ARABIAN ELECTRONIS Ltd


Via della Salaria Vecchia 56, Dubai
SAUDI ARABIA

VISIBLE RECORD SYSTEM FILING

We thanks you for your inquiry about our visible record system filing cabinets product.

We are enclosing our catalogue together with prices and terms, for your review and are confident
that this catalogue will provide many of the answers you have inquired.

We are also pleased to inform you that we will allow you a 5% discount on order more than 10
pieces.

We hope you will find our prices and terms satisfactory and expecting your order as soon as
possible.
If there is additional information you would like to know regarding our products, please do not
hesitate to contact us. We will be most happy to be of assistance.

Yours faithfully,

robertwinston
Robert Winston
Sales Manager

4
QUOTATION

5
TOP MAN SHOP
214 Oxford St

London

Ref: JR/ct 1 November 2010

Deam Fresh Outlook


89 The Grove Dr,

CA 90036

Los Angeles

QUOTATION
Title : Female Outlook for 2016 Trend Product.

Dear sirs,
We are kindly submitting our quotation for Female Outlook for 2016 Trend Product.
No Description Catalogue no Colour Size Price
1. Blouse Coat HS#1101 Brown, Grey, Black Large $ 199
2. Scuba Dress SW#1711 Black, White, Navy Medium $ 149
3. Bow Necklace HM#1010 Gold, Silver - $ 69
4. Hair Acc HA#2205 Pink, Red, Blue - $ 29

Conditions:
1. This quotation is valid for seven (7) days from the date of submission.
2. The above price exclude/include value added tax (10% of sales price)

We hope our quotation could meet your requirement and if you need any further information, please do
not hesitate to contact us.

Yours faithfully,

J. Rodriguez

Office Manager

6
Bead Spring Ltd
6-10 Great Portland St
London

10th August, 04

Manager
Flaminia Home Dcor Store
Via Flaminia, 387
ITALY

Ref: Terms and Quotations for Spring Bed Product


Dear Sir

Thank for yours inquiry of 1st August, 04. We are glad to enclose the following quotations of
Home Spring Bed

No Product Description Size Price


1. King Koil Single Bed 160x200 $ 999
2. American Standart Double Bed 200x200 $1099
3. Comforta Twin Bed 120x200 $ 799

Our normal trade discount is 15% for ten (10) days and 5% extra if order is made for more than
100 pieces at a time. We do supply to our customers door through our own care.

Our Spring Bed is originally made with premium cotton, high quality of another material and
made with advanced technology.

If you need any further details to meet your customers requirements, you should feel free to
write to us.

Yours faithfully
MOR
Morgan Squarl
Sales Manager,
Bead Spring Ltd

7
Placing Orders

I- TUBE STORE
8
#B3-14, 2 Orchard Turn
Singapore
February 14 November 2010

APPLE INTERNATIONAL Ltd

The Piazza, 1-7 Covent Garden.

WC2E 8HB

London

Dear Sir,

Subject: Gadget Apple Product

Please ship the following items from your sales catalog 01 November 2010:

ITEM CATALOG # COLOR QTY UNIT PRICE

Iphone 6 Apple-IPH-06 Gold 25 $1050


Macbook Pro Apple-Mcb-11 White 40 $2590
Ipad mini Apple-Ipd-mn Black 20 $399
The costs above reflect a discount of 50/10, with net due in 30 days after the invoice date. The
merchandised is to be shipped by air-way.

We are remodeling our offices and have a target completion. If there is any reason you see that
you can keep your part of this schedule, please let me know immediately.

Yours faithfully,

B.M
Briant Miguel

Office Manager

C-STYLE SUPERMARKET
29-02 Union St. Flushing,

9
NY 11354.
NEW YORK

February 14th, 2010


Black Market Co.
P.O Box 2007, New York
NY 34556
USA

Dear Sir,
Thankyou for sending us the catalogue. It arrived within 5 days of my request. I am interested in
the product on your catalogue. Please send us the following by UPS service COD.

No. Type Color Size Ref No. Qty Price@ Extension


1. Forklift 5i Black Med 0-17119 1 $900 $900

2. Forklift 5i White Med 0-17117 1 $900 $900

Amount $1600
ShippingCost 0
Discount 10% $160
Total amount $1440
50% of total amount $720
TOTAL $720
A bank money order of $720 is enclosed, which represent the minimum payment of 50%.
We will be very grateful if all the items arrive before March 14th, 2010 if you can manage it.
Thank you.

Yours Faithfully,

Dawson
Manager

C-Style

LAPTOP G-Market

10
Daeryung Post Tower 2 15floor
Guro dong182-13 Guro gu,
SEOUL

Number : 18/L-GM/XI/14 July 18, 2014

Laptop Company
Wonhyo building, 4601 Wonhyoro-3ga,
Yongsan-gu
SEOUL

Dear Sirs,

Based on information from an employee of the marketing department, your company has a lot of
good quality electronic items, once we learned we feel comfortable with the terms offered. We
would ask you to send items as soon as possible :

NO NAME OF ITEM BRAND TOTAL OF PRICE TOTAL


ITEM PRICE
1 Laptop Compaq 4 items Rp Rp 20.000.000
5.000.000
2 Laptop Accer 3 items Rp Rp 21.000.000
7.000.000
3 Laptop Samsung 2 items Rp Rp 8.000.000
4.000.000
4 Laptop Toshiba 1items Rp Rp 7.000.000
7.000.000

In connection with this matter, please orders shipped up to 1 week, and the payment will be sent
after we received the item.

For your cooperation, we thanks.

Yours Faithfully,

Shin
Kim Shin Ra

Marketing Director

11
ACKNOWLEDGING
LETTER

12
Textile Industry
Box 42, 9th Floor,
Selangor Dredg
Malaysia

Our ref : RM/JM


Your ref : EK/EN

17 June 2011

Mr. Cristian Grey


Marketing Manager of A Textile Gateway
#03-105 German Centre
Singapore

Dear Mr. Grey

Acknowledge order of no. 007

We are pleased to have your order dated 3 July and are they will send as soon as possible. It is
pleasure to have opportunity of supplying you and we are sure you will be satisfied. The
settlement of the order will be by a sight draft through cash and delivery to our bank AMCU. We
are now making up your order.

We hope you will find the goods satisfactory and look forward to receiving your further order.

Your sincerely,

MCHL
Michael Gru
Sales Marketing

13
NIKE FACTORY
Ventura Boulevard. Camarillo, CA, 93010
New York

Ref : SW/HM 1st November 2012

W-FASHION STYLE
6800 Oxon Hill Rd #500, Oxon Hill,
MD 20745
United States America

Dear Sirs,

We are writing to acknowledge the order that you sent us on 25th October 2012. We are
confirming your orders.

We have received your order for the following orders:


1. Nike Running Man Shoes size 41,42,43,44 Cat#NIKE07-RM
2. Nike Casual Man Shoes size 42,43,44,45 Cat#NIKE06-CM
3. Nike Airmax Man/Women Shoes size 39,40,41,42 Cat#NIKE112-AR

Total amount of the order : $ 2250

Please note that we will be adding an extra $79 for since you requested urgent delivery. Your
goodswill reach on 7th November 2012. Please send us a confirmation when you receive the
goods.

Please feel free to contact us if there are clarifications regarding your order. You can reach us at
009171101. Thank you very much for your continued patronage. We are looking forward to
serving you again.

Yours faithfully,

Jenny
Jennifer Hadson

Office Manager

14
HEALTH AND FITNESS SUPPLY

5/358 Eastern Valley Way

AUSTRALIA

Ref : WP/HW 16th May 2011

LIFE FITNESS
228 Robinson Rd E
Australia

Dear Sirs,

Acknowledge order of no. 1711

We are pleased to have your order dated 3 May and are they will send as soon as possible. It is

pleasure to have opportunity of supplying you and we are sure you will be satisfied. The

settlement of the order will be by a sight draft through cash and delivery to our bank AMCU. We

are now making up your order.

We hope you will find the goods satisfactory and look forward to receiving your further order.

Your faithfully,

Seannny
Sean Newrys
Sales Marketing

15
BELLEZA BAG CO.

Juan Luna St, Cebu City, Cebu,

Filipina

Number : 02/BBC/IX/14 2nd October 2014

Ref : JG/WH

PALOMINO BAG
#03-105 Ion Orchid Mall
Singapore

Dear Sirs,

We are pleased to confirm that all the bags which you ordered on 27th September have now been
obtained and are packed ready for dispatch.

The consignment awaits collection at our warehouse and consists of two cases, each weighing
about 100 kg. Arrangements for shipment, c.i.f. Singapore, have already been made with C-
Throw & Co Ltd, our forwarding agents. and as soon as we receive their statement of charges,
we will arrange for shipping documents to be sent to you through Barclays Bank against our
draft for acceptance, as agreed.

We appreciate this opportunity to serve you and look forward to further business with you.

Yours faithfully

Mick
Micky Harey

16
Marketing Manager

PT. HANISA BHAKTI


Jln. Harum Pandan no. 455 Block C-2
Surabaya 683602

December 10, 2010

Ref: DM/MAA

Mr. Adi Wijaya


The Manager of PT. WIJAYA ADI
Jln. Wijaya Kusuma 29C B2
Jakarta 772689

Dear Mr. Wijaya,

On 12 th December 2010, the ordered Computer on 8 th December 2010 will be sent to you by TIKI
and should arrive at your place of business on 14 th December 2010.

The payment can be done behave on Anang Arif, Bank Account 00025-12345-0258, Bank Central Asia
Malang.

I am sure you will be pleased with the consignment and look forward to you next order.

Yours Sincerely,

Annisa Halif

Mrs. Anissa Halif

The Marketing Manager

17
GOOD NEWS

18
19
20
BAD NEWS

21
22
23
THE INVOICE

Art Of Natural Beauty Centre


39 Court St, Brooklyn,
NY 11201
New York

INVOICE

Helena Aesthetic Centre. No. Order : 900-1117


14 E 60th St #200 Date : January 17th, 2005
New York Invoice no. : 2119

24
Quantity Item (s) Unit Price Total

10 Diamond Eye Cream $ 50 $ 500

10 Gold Face Mask $ 40 $ 400

5 Sapphire Face Peeling $ 60 $ 300

Total Amount $ 1.200

1INVOICE

LINCOLN WATER SYSTEM Date: September 1, 2006


NICK MCELVAIN Invoice Number: 2
2021 N .27TH ST. Invoice Amount: $6,835.75
LINCOLN, NE 68503 Client ID: 385
Project ID: 385D13

CITY PROJECT NUMBER: 803103.265.1755


EXECUTIVE ORDER NUMBER: 075548
Professional Services from August 1, 2006 through August 31, 2006
CITY PROJECT 803103 W. HOLDREGE ST. FROM NW 48TH ST. TO NW 40TH ST

25
PROJECT MANAGER: CRAIG ALDRIDGE For invoice questions, call the Project Manager @ 402-441-7560

(SEE SCOPE OF SERVICES FOR ITEM DESCRIPTION)

ITE ITEM CONTRACT PERCENT BILLED TO PREVIOUSLY CURRENT


TASK No.
M DESCRIPTION AMOUNT COMPLETE DATE BILLED BILLED
PRELIMINARY
1 TASK 1 $18,232 74% $13,450.25 $7,540.50 $5,909.75
DESIGN

2 FINAL PLANS TASK 2 $9,008 0% $0.00 $0.00 $0.00

MEETING &
3 PUBLIC TASK 3 & 4 $10,784 12% $1,334.00 $735.00 $599.00
PARTICIPATION
PERMITTING &
4 TASK 5 & 6 $6,404 27% $1,703.00 $1,703.00 $0.00
DELIVERABLES

PROJECT
5 TASK 7 $3,924 86% $3,380.00 $3,053.00 $327.00
MANAGEMENT
TOTAL $ 48,352.00 41% $19,867.25 $13,031.50 $6835.75
Overhead Rate = %

TOTAL AMOUNT DUE $6,835.75


Terms: Due Upon
Receipt

Cc: Devin Biesecker

Watershed Management

901 N. 6th St.

Lincoln, Nebraska 68508

26
STATEMENT

NIKE FACTORY
Ventura Boulevard. Camarillo, CA, 93010
New York

PALOMINO 2nd June 2012


#03-105 Ion Orchid Mall
Singapore

STATEMENT

Date 2012 Description/Reference Debit $ Credit $ Balance $

27
15 May Acc Rendered 4000
17 May Inv. ST 1921 2000 6000
20 May D/N 117 500 6500
22 May Inv. ST 1922 3000 9500
25 May C/N 119 500 9000
27 May Cash 3000 6000
E. & O.E Cash disc. 5% if settled within 30 days Amount due $6000

NIKE FACTORY
Ventura Boulevard. Camarillo, CA, 93010
New York

PALOMINO Your ref :


#03-105 Ion Orchid Mall Our ref : MS/HW
Singapore
5th June 2012

Dear sirs,

28
STATEMENT 2 JUNE

We enclose the copy of our statement dated 2nd June for $6000.

We would like to remind you that we offer 5% cash discount, if you can settle the account within
30 days either by cheque or any other means of payment.

Please pay attention to this matter and let us have your early settlement.

Yours faithfully,

Jenny
Jennifer Hadson

Office Manager

29
A FIRST REMINDER

Art Of Natural Beauty Centre


39 Court St, Brooklyn,
NY 11201
New York

Selena Aesthetic Centre 5th February 2012


14 E 60th St #200
Newyork

Dear sirs,

30
This letter is to formally notify you that the payment owed by you on number order 900-1117 is
past due. The payment of $1.200 was due on 30 January 2012. Kindly submit this amount by
cashiers check along with your account number in return mail. Enclosed is a copy of the invoice
that was sent to you with the amount due highlighted. I have also enclosed a stamped, addressed
envelope for your convenience.

If your payment has already been sent or remitted by credit card, please disregard this letter.
However, if you have not yet made payment, kindly do so immediately.

Thank you for attending to this matter as soon as possible.

Yours Faithfully,

Han .
Han Justin
Chief Accountant

ADIDAS CORPORATION
Ventura Boulevard. Camarillo, CA, 93010
Chicago, USA

Ref : SW/HM 1st August 2012

MENS OUTLOOK
6800 Oxon Hill Rd #500, Oxon Hill,
MD 20745

31
United States America

Dear sirs,

We would like to remind you that a sum of order date 5 th June 2012 remains overdue in spite of
the lapse of one month since we dispatched of Adidas Mens Shoes to you amount $ 5250.

We shall be glad if you will send us a cheque to balance the amount immediately. If by any
chance your cheque is already in the mail, please ignore this reminder and accept our thanks.

Yours faithfully,

Demian

Demian Martin
Chief Account

32
A SECOND REQUEST FOR
PAYMENT

ADIDAS CORPORATION
Ventura Boulevard. Camarillo, CA, 93010
Chicago, USA

Ref : SW/HM 30th August 2012

MENS OUTLOOK
6800 Oxon Hill Rd #500, Oxon Hill,
MD 20745

33
United States America

Dear Sirs,

We had written to you on 1st August 2012, about the overdue balance in respect of Adidas Mens
Shoes amounting to $5250 which has probably escaped your attention.

We want your business, and we want you to feel that you are the privileged customer, you really
are. You will receive continued good service in exchange for prompt payment.

Yours faithfully,

Demian

Demian Jhon
Chief Account

Art Of Natural Beauty Centre


39 Court St, Brooklyn,
NY 11201
New York

Selena Aesthetic Centre 15th April 2012


14 E 60th St #200
New York

Dear Sirs,

34
We very much regret that the sum of $1.200 has been overdue since long and in spite of our
repeated requests and reminders you havent cared to reply or remit the amount.

If we do not receive the above amount within a week of the receipt of this notice, we shall be
constrained to resort to legal proceeding and you shall be held liable to the consequences.

Yours faithfully,

Han .
Han Justin
Chief Accountant

35
A FINAL DEMAND FOR
PAYMENT

ADIDAS CORPORATION
Ventura Boulevard. Camarillo, CA, 93010
Chicago, USA

Ref : SW/HM 30th September 2012

MENS OUTLOOK
6800 Oxon Hill Rd #500, Oxon Hill,
MD 20745

36
United States America

Dear Sirs,

We regret that despite your promise of prompt payment regarding the good we had dispatched to
you, you have not done so. You seem to have forgotten all that you had written earlier.

Could we hope that you would remit amount without any further delay?

Yours ever in service,

Yours faithfully,

Demian

Demian Jhon
Chief Account

37
DELAYED PAYMENT

HANA HOME DCOR


Nanbanaka Naniwa-ku, Shibuya 150-0002,

Tokyo

Ref : MI/SH 4th December 2010

Mr. Kimoto
Director of ACE HARDWARE

38
Aeon LakeTown Kaze: 4-2-2 Laketown
OSAKA

Dear Mr. Kimoto,

This letter is to inform you that we are unable to make the full payment on our account this
month. Last month we had a medical emergency that resulted in extra expenses. In addition, I
have been unable to work for two weeks.

We realize that our scheduled minimum payment is $50; however, we are able to send only $10
right now. We hope you will accept this small payment as evidence of our good faith and
intention to pay our balance in full. It may take us three or four months to get all of our bills
caught up. We hope that you will allow us to continue to pay $10 per month until we are again
able to make the minimum payment in full.

Please let us know if this is acceptable, or if we need to make other arrangements. We apologize
for this problem. We have been customers in good standing and have made our payments
regularly until now. We appreciate your understanding and cooperation as we recover from this
temporary financial setback.

Sincerely

Hana
Hana Kimberly
Manager

39
COMPLAINING ABOUT AN
ERROR

Springfield Lubrication Center 12th January 2014

Sharjah Highway, Al Ittihad Road, Al Nahda 11-34

DUBAI

Dear Sirs,

40
On January 23 I had my 2002 Olds mobile serviced in your Springfield Lubrication Center, and
charged it to my Doe credit card. I have just received my credit card statement and notice that the
charge appears twice on the same date. I remember the technician having problems with the
computer, so I assume the double-billing was the result of some mistake at that time.

I am enclosing a copy of my bill. I believe the best way to correct the problem would be for you
to credit my card account with the amount charged for the service. If you will handle this
problem immediately, I think everything will be okay. Thank you.

Faithfuly,

Joe
Jonathan Sue

41
REPLYING TO A LETTER OF
COMPLAINT

Springfield Lubrication Center


Sharjah Highway, Al Ittihad Road, Al Nahda 11-34
DUBAI
17th January 2014

Mr. Jonathan Sue

42
Sheikh Zayed Rd B 00987
Dubai

Dear Mr. Sue,

Thank you for your letter alerting us to the problem you have been having with our store in
Springfield. I am sorry you have been subjected to such a frustrating series of events. We pride
ourselves on responding to customers' concerns very quickly, so what you have experienced is
inexcusable.

I have spoken with our manager in Springfield and have instructed him to give you a full refund
plus 20% off your next purchase. I extend my own apologies for the inconvenience this problem
has caused you. It is apparent that we need to train our holiday help more thoroughly.

I wish you an enjoyable holiday season.

Sincerely,

DAVID
David Norm

Supervisor

43
MILD COMPLAINT

Wahara Corporation
Jalan Gelombang No. 55
Wringinputih Muncar
Banyuwangi 68472
Jawa Timur
September 9, 2011

The Manager

44
PT. MBI FO
Jalan Abdi No. 33
Surabaya

Dear Sir,

We are writing to draw your attention to ten dozens of glasses we ordered from you on August 21
we received yesterday were badly damaged.

As the package appeared in a good condition, I received and signed for it without any questions.
After I opened the packing with a great care I looked at the glasses one by one. There were ten
dozens of glasses damaged.

I shall be glad if you will replace all the damaged glasses. We are looking forward to hearing
from you the replacement will be sent by return.

Your faithfully,

Adrian R
Adrian Reihan

Purchasing Manager

45
STRONG
COMPLAINT

46
Aditya Mangupura
Jalan Merpati No. 14
Wringinputih Muncar
Banyuwangi
September 8, 2009

The Manager
Angkasa Jaya Ltd.
Jalan Candi Dasa No. 23
Banyuwangi

Dear Sir ,
javascript:void
Publish Post

I wish to express my dissatisfaction with the wrong product I received from Angkasa Jaya Ltd. On 1st
September 2009.

I ordered a medium-sized short-sleeved apple-green shirt. But you sent me two extra-large long-
sleeved shirts in horrible black and cherry red.

As if this were not enough, I waited three weeks instead of your promised four-days time of
delivery. You can imagine how disappointed I am to have received this package. I feel that your
company is directly to blame. I am, therefore, writing to return this package. You wrote that the
color I ordered is not available. Please send me an alternative for the shirt in other colors or I will
have to request an immediate refund of the money I spent on the shirt.

Yours faithfully,

Wildan
M.A. Wildan Aulia
Purchasing Manager

47
PERSONAL BUSINESS LETTER

48
THE ALILA LUXULURY
3222 Honey Lane
Antioch, TN 37013
junelilea@email.com
May 14, 2015

Dr. Thomas Walker


1221 Tennessee Blvd
Murfreesboro, TN 37130

RE: Art Education Equipment Proposal

Dear Dr. Walker:

Following our meeting on Friday I have given much thought to the equipment we need in the Art
Education Department. Our art equipment is basic and I would like to start teaching some new
techniques that will enhance student learning. We need to purchase several new computers and
programs to learn about graphic designing. Attached is a list of needed computer-related
equipment and a floor plan sketch showing the layout of my room after the installation of the
new equipment.

Sincerely,

June Lilea
June Lilea

49