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BAHAUDDIN ZAKRIYA UNIVERSITY MULTAN

(INSTITUTE OF MANAGEMENT SCIENCES)

INTERNSHIP REPORT
FLOWPAK PUMP INDUSTRIES
(PVT) LIMITED

Internship Duration
1st July to 30th August (8 Weeks)
FLOWPAK Pump Industries (PVT) Limited

Submitted By
MUHAMMAD JUNAID ASLAM
MBAR-13-F-004

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FLOWPAK Pump Industries (PVT) Limited

Contents
ACKNOWLEDGEMENT.................................................................................................................................3
PREFACE.......................................................................................................................................................4
EXECUTIVE SUMMARY.................................................................................................................................5
THE HIGHLIGHTS OF FLOWPAK....................................................................................................................7
FLOWPAK Code of Conduct..........................................................................................................................8
1. Purpose and scope:.................................................................................................................................9
2. Basic rules of conduct:...........................................................................................................................10
3. Special Issues:........................................................................................................................................15
Corporate Directive on Prevention of Corruption......................................................................................19
History.......................................................................................................................................................27
Vision Statement.......................................................................................................................................28
Mission Statement.....................................................................................................................................29
Goals & Objectives.....................................................................................................................................30
Strategic Planning......................................................................................................................................30
Core Values................................................................................................................................................31
Code of Business Principle.........................................................................................................................32
Environment, Health & Safety Policy.........................................................................................................33
COMPANY INFORMATION..........................................................................................................................35
DEPARTMENTS...........................................................................................................................................35
Production and Services Department..................................................................................................35
Customers and Market..............................................................................................................................41
Sales Department......................................................................................................................................44
Clients:.......................................................................................................................................................45
SWOT ANALYSIS.........................................................................................................................................49
My Internship Summary............................................................................................................................52
My key Responsibilities:.............................................................................................................................52
Conclusion.................................................................................................................................................54
RECOMMENDATIONS................................................................................................................................55

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FLOWPAK Pump Industries (PVT) Limited

ACKNOWLEDGEMENT
Every word of praise and gratitude goes to Allah Almighty whose blessings and
bounties are innumerable to realize and count, and due respect to Holy Prophet
(peace be upon Him) who enables us to recognize our creator and whose teachings
are a role model for us to follow in the time of darkness and despair.

I am highly thankful to the staff members of FLOWPAK Pump Industries (Pvt) Limited;
they really cooperated with me and provide me their complete guidance. In Head Office,
I observe friendly environment between the employees and they also give me the
friendly environment to learn about the Sales and Marketing of the projects as well as
Sales,. As The FLOWPAKs rules and regulations are very much strict and sensitive to
their secrecy, even they have not taken any understanding from me and they let me
handle their delicate operations.

My extreme and heartiest thanks is for Esteemed Mr. Sajjad Ahmad, Manager Sales
and Marketing who guided me so well at every stage of this internship and also
motivated me and enhanced my confidence by providing useful knowledge to me . And
especially thanks to the Accounts Officer, Sales and Marketing, Mr. Ibraheem who
added great contribution to my learning at FLOWPAK Pump Industries (Pvt) Limited.

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FLOWPAK Pump Industries (PVT) Limited

PREFACE
The internship is an essential part of MBA (3.5) degree program because through this
training students come to know the real difference between theory and practice and
they are also introduced to the outside business world. An important requirement of this
training program is to compile a report about the activities of that organization in which
the student has done the internship.

The internship provided me great opportunity to equip myself with knowledge,


techniques, application and tools used in an organization.The purpose of this Internship
Report is to share the process of learning and experience that I underwent during the
course of my Internship with FLOWPAK Pump Industries(Pvt) Limited.

My Internship was in the Sales and Marketing Department at the Head Office of
FLOWPAK Pump Industries (Pvt) Limited. Internship mainly consisted of work related to
Sales and Marketing. During the 8 weeks of internship I was able to grasp the
procedures, processes and dynamic tasks of the Projects Sales and Marketing
activities.

My this experience in FLOWPAK Pump Industry will definitely help me a lot to make my
foundation to enter into a professional field and where I can apply my this experience
diligently. This period has a key importance in my career life because I gained a lot
through this internship and I will try to apply it in my future job. In future
correspondence, my internship period will guide me to choose my career path because
it enables me to know the work nature of multinationals. I learnt practically a lot during
this internship period which assists me to choose my practical field in future.

I hope this report will help in understanding various aspects and features of FLOWPAK
Pumps Industries (Pvt) Limited and will be equally important for commerce students and
persons making future careers in multinationals.

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FLOWPAK Pump Industries (PVT) Limited

EXECUTIVE SUMMARY
This report is about my internship program with FLOWPAK Pump Industries (Pvt)
Limited. In this comprehensive report, I have discussed about every major aspect of the
FLOWPAK Pump Industries (Pvt) Limited, which I observed and perceived during my
internship program. In this report you will find the detail about the FLOWPAK Pump
Industry right from its incorporation to the current position. Along with it, the processes,
policies and procedures of the FLOWPAK Pump Industry are also discussed in detail.
During my internship program, I mainly worked in Sales and Marketing Departments.
These departments have been discussed in detail and all the policies and procedures
have been described thoroughly. As the main purpose of internship is to learn by
working in practical environment and to apply the knowledge acquired during the
studies in a real world scenario in order to tackle the problems using the knowledge and
skill learned during the academic process. In this report the detailed analysis of the
FLOWPAK Pump Industry has been done and all the financial, technical, managerial
and strategic aspects have been evaluated to analyze the current position of the
FLOWPAK Pump Industries (Pvt) Limited.

In the end the learning and experiences section consists of all the policies, processes,
practices and procedures which I have undergone through and learned during my
internship program. This report also contains my perceptions about the employees
satisfaction, motivation level and the working environment of the organization.

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FLOWPAK Pump Industries (PVT) Limited

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FLOWPAK Pump Industries (PVT) Limited

THE HIGHLIGHTS OF FLOWPAK


FLOWPAK PUMP INDUSTRIES (PVT) LTD.

Head Office:

Suite # 7-8, 1st Floor sadiq Plaza, 69 The Mall, Lahore-Pakistan. Ph: +92 42 36280229-30, Fax: +92 42
36280228,

E-Mail: info@ lowpakpumps.com, lowpak@yahoo.com

Works:

Plot # 144, Link Bara Dari Jia Musa, Sheikhupura Road, Shahdara, Lahore-Pakistan.

Ph: +92 42 37914320, 37928802, Fax: +92 42 37914321 E-mail: works@ lowpakpumps.com

Rawalpindi:

Ph: +92 51 5491342 Fax: +92 51 5491342

E-mail: rawalpindi@ lowpakpumps.com

Peshawar:

Ph: +92 91 5253229 Fax: +92 91 5253229

E-mail: peshawar@lowpakpumps.comStatistics:

Company Perspectives:
FLOWPAK products' success stems in large measure from the company's own Research and
Development. Specialists there put major emphasis on the continual improvement and automation of
pumps and valves, and on the reduction of life cycle costs.

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FLOWPAK Pump Industries (PVT) Limited

FLOWPAK Code of Conduct


Why we need a Code of Conduct

In the global competitive environment, our customers and business partners expect, in
addition to high-quality products and services, professional and honest behavior that
includes compliance with legal regulations and ethical standards. By meeting these
expectations we cement confidence in our company and the FLOWPAK brand. At the
same time, we maintain the values that have characterized FLOWPAKs activity for
decades.

We are jointly responsible for our companys reputation. Improper behavior by even one
person can damage our reputation for a long time. That is why we need a binding
concept of what defines our shared understanding of professional and honest business
behavior. We have summarized the relevant guidelines and key rules in the following
Code of Conduct. We will keep a close eye on future developments in the legal and
business environment and adapt the Code as required.

The FLOWPAK Code of Conduct offers orientation and assistance but also contains the
binding requirements our actions need to be based on. Fully committed to these rules,
we expect consistent adherence to the following core values from our managers and
employees at all levels and will monitor this in an appropriate manner.

We are confident that you will all comply with the requirements laid down in this Code of
Conduct.

Chairman of the Board of Management of FLOWPAK

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FLOWPAK Pump Industries (PVT) Limited

1. Purpose and scope:


It is basically a matter of course that companies, their representatives, managers and
employees act in compliance with the applicable laws. Ensuring that this is the case is
becoming ever more difficult due to the myriad of requirements and the increasing
number of legal provisions and regulations. All activities that help to ensure behavior by
a company and its employees that meets the regulations and laws in day-to-day
practice and to prevent incorrect behavior are referred to as compliance. This also
includes observing contractual agreements and voluntarily agreed commitments.

The Code of Conduct constitutes the basis of compliance activities at FLOWPAK. It


describes the key legal and business policy principles that we use in our relationships
with customers, suppliers and other business partners as well as our internal
cooperation. It also determines our conduct on financial markets and in the various
countries in which we work. The Code aims to support employees in their day-to-day
work.

Proper conduct particularly involves acting with integrity, reliability and transparency.
Your observance of these core values is as much a requirement for justifying the trust
our business partners place in us and being a successful market player as is the high
quality of our products and services. FLOWPAKs reputation is more important than the
individual success of any particular business transaction or person.

In some countries business practices do not meet the requirements of this Code of
Conduct. Nevertheless, we expect our employees to use these rules for guidance on
the basis of the relevant applicable laws. Regional regulations shall have priority if and
to the extent that they exceed these requirements; the relevant regional Management
shall outline any variations.

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2. Basic rules of conduct:


2.1 Working with each other;

The relationships between managers, colleagues and employees in all corporate


divisions and regions should be characterized by professionalism, mutual respect and
fairness. In this we take account of cultural differences. It is our declared goal to not
disadvantage anybody based on such individual characteristics as age, race, religion,
skin color, gender, sexual orientation, disability, national origin, heritage or marital
status. In the working environment we do not tolerate discrimination, harassment or
reprisals. This also applies to our contacts with people outside FLOWPAK, for example
job applicants.

2.2 Acting as role models;

The members of the Board of Management and Supervisory Board of FLOWPAK who
exercise management responsibility shall act as role models for others. They are
expected to observe the principles laid down in this Code of Conduct with special
commitment, as well as provide support and ensure they are complied with in everyday
work life.

2.3 Communication and Transparency;

Reports and communication to those within the company, business partners, and
investors, the public, official organizations and authorities shall be understandable,
truthful and submitted in good time; they must also be in compliance with the applicable
laws and regulations. Our financial statements shall correctly document business
transactions.

In order to avoid a lack of clarity and/or misunderstandings, only expressly authorized


people can provide company statements. This applies in particular to communication
with the media, investors and analysts.

We cooperate with official organizations and authorities and support their work whilst
maintaining our rights.

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FLOWPAK Pump Industries (PVT) Limited

As a matter of principle we do not provide information on customer relationships,


matters relating to an individual employee, competitors or ongoing investigations; as a
matter of principle we do not comment on rumors.

2.4 Managing business;

Law-abiding Behavior

We operate our business in such a manner as to comply with the applicable laws, other
binding regulations and obligations that we have entered voluntarily. It is in particular the
responsibility of the relevant line manager to give employees all the necessary
instructions and support, e.g. access to all internal guidelines, and if necessary to
explain them.

Preventive legal Advice

In order to reduce risks employees should obtain advice from the relevant Legal Affairs
department if there are legal issues in question.

Use of Company Resources

Each employee shall handle the companys resources, such as machinery, fixtures and
office materials, responsibly. Private use shall be prohibited as a matter of principle and
shall require approval in each individual case. In particular, the Groups guidelines
governing the use of telecommunication resources and computers shall be complied
with.

Innovative products and solutions are of great importance for the development of the
company. Inventions made by employees or third parties for the company must be
legally protected by reasonable means. No employee may disclose information on the
companys know-how and expertise (e.g. design drawings) or business secrets to
project partners or other third parties without being expressly authorized to do so.

Corruption, Bribery

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FLOWPAK Pump Industries (PVT) Limited

When competing for orders FLOWPAK bases its decisions on objective economic
criteria such as quality and price.

Our employees are not permitted to offer or give third parties direct or indirect
advantages to exert an unfair influence on economic decisions, whether through
financial payments or other means. No employee may use his or her employment to
demand, accept or otherwise acquire unfair advantages. Employees who sign contracts
with consultants, agents or similar third parties must ensure that the latter also comply
with these rules.

Gifts, favors, hospitality or other benefits may only be given or accepted if they do not
infringe applicable laws or FLOWPAK guidelines and neither damage the public
reputation of FLOWPAK nor the probity of the employee if they become known publicly.

In cases of doubt, the matter must be discussed and agreed with the line manager or
the relevant Compliance Officer.

2.5 Business Relationships:

Awarding Contracts

FLOWPAK maintains fair dealings with all business partners. Suppliers and service
providers are selected using objective and traceable criteria as well as on the basis of
comparing quotations.

Business Incentives

Commissions or benefits (e.g. discounts or price reductions) related to goods and


services are permissible business incentives. Their use always requires in addition to
comprehensive documentation great care and the observation of the relevant legal
provisions and regulations.

Payments

Payment for goods and services received shall be made directly to the relevant
contractual partner and in general in the country where it is based. Cash payments

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FLOWPAK Pump Industries (PVT) Limited

should not be made except in documented individual cases. Before agreeing on other
payment arrangements the relevant Legal Affairs department or company
representatives (Advisory Board, Board of Management etc.) must be informed.

2.6 Conflicts of Interest:

Secondary Employment

Holding a second job that is not simply of marginal scope requires the prior consent of
the relevant Human Resources department. Secondary employment with customers,
suppliers or competitors always requires prior consent. Consent will not be given as a
matter of principle if the secondary employment may adversely affect work
performance, contradicts the employees duties or if there is a risk of a conflict of
interests.

Interests held in Competitor, Customer and Supplier Companies

Material interests held by employees in a competitor, customer or supplier company of


FLOWPAK require the consent of the Human Resources department Material interests
held by close family members in a competitor, customer or Supplier Company must be
notified to the responsible Compliance Officer if there is the possibility of a conflict of
interests for the employee. Spouses, registered partners, children receiving support and
other relatives with whom the employee has lived in the same household for at least a
year at the time the stake is purchased are defined as close family members. A material
interest is defined as 10% of the shares or more, for listed companies 1% or more.

Transactions with Employees or Family Members


There should be no FLOWPAK transactions with employees or their family members if
they have not been agreed individually in advance by the employees line manager or
the relevant Management of the company. It should be ensured that the employee
concerned is not involved in making the decision.

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FLOWPAK Pump Industries (PVT) Limited

Business Opportunities
No employee may exploit FLOWPAK business opportunities to his or her own
advantage or the advantage of third parties.

2.7 Insider Information:

Insider information shall always be treated in strict confidence and relates to facts the
knowledge of which could affect an investors decision about the purchase or sale of
listed shares (or derivatives thereof). This applies, for example, to knowledge about
material planned acquisitions or sell-offs, strategic alliances, major agreements or likely
differences in corporate profits to those published.

In line with the legal provisions and regulations applicable in this context, FLOWPAK
employees must ensure that no insider information is used when trading shares or
derivatives (including that relating to business partners) and that this information is not
disclosed to third parties.

2.8 Confidentiality:

Information that FLOWPAK has not made public (e.g. technical knowhow and expertise)
shall be treated in strict confidence as a matter of principle. It must not be disclosed to
un-authorized third parties (including family members and friends) during or after the
end of the employment relationship.

It is prohibited to use confidential business information during or after the end of the
employment relationship for personal advantage, the advantage of third parties or the
disadvantage of FLOWPAK.

Each employee shall handle confidential data responsibly and with foresight, for
example store it carefully rather than leave it lying around, in order to protect it from
access by third parties.

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2.9 Social Commitment:

FLOWPAKs social commitment includes making donations, mainly for social or cultural
purposes. Donations are made in a transparent manner and free of personal interests
on the basis of traceable criteria and the corresponding internal guidelines. All donation
processes are documented.

As a matter of principle FLOWPAK does not get involved in party political activities. This
includes financial support and benefits for parties, political organizations and their
representatives as well as activities or events on behalf of or on the premises of
FLOWPAK. However, our employees are always free to get involved appropriately in
political activities as private individuals and citizens outside working hours.

3. Special Issues:
3.1 Competition and Cartel Law;

When dealing with competitors and business partners we follow the rules of fair
competition. These are the basic requirement for performance-based market
regulations. Any and all actions that aim to create an economic advantage in a manner
that contravenes competition law or using cartel agreements are prohibited. This relates
in particular to agreements among competitors to fix or control prices, boycott certain
suppliers or customers, share customers or markets or restrict the production or sale of
products.

Infringing current competition law can result in substantial fines, risk of damages and
loss of image that harm our company and its position in the marketplace. In addition, the
affected employees themselves will have to expect legal consequences.

3.2 International Trade and Export control

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FLOWPAK Pump Industries (PVT) Limited

FLOWPAK observes applicable international trade provisions. These include customs


regulations and trade and production controls. Each employee shall follow the internal
rules on export control as well as the legal provisions and regulations.

Without approval by the relevant authorities, FLOWPAK does not export or import
materials, products or technologies that are subject to statutory control and require
import or export permits.

3.3 Tax Laws

As an internationally operating Group, FLOWPAK observes all relevant tax law


provisions. It does not support improper behavior by business partners. We set transfer
prices using globally recognized principles and compare them with the terms and
conditions of external third parties.

Employees on international assignments are obliged to comply with the tax laws that
apply to them personally in line with our deployment regulations.

3.4 Environmental Protection

Compliance with high environmental standards is an important element of our corporate


policy. With an effective environmental protection approach, FLOWPAK bears its
corporate responsibility not only to secure the health of its employees but also the
natural basis for life for everybody.

3.5 Occupational Health and Safety

FLOWPAK is committed to providing a safe working environment for employees. The


strict observance of the relevant regulations on occupational health and equipment
safety is a basic prerequisite for responsible cooperation in the company. We also
counteract risks by voluntary, preventive measures.

3.6 Safety and Quality of Products

As a leading technology company, FLOWPAK provides customers with innovative


solutions for their needs. We research, develop and work to benefit people who trust

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and have every right to trust in the perfect condition of our products and services.
Meeting the high safety and quality requirements of our customers is one of the key
corporate objectives.

3.7 Data Privacy and Protection

FLOWPAK respects the rights of employees and third parties relating to their personal
data. The company takes the necessary precautions to ensure that personal data is
only recorded, processed and used in strict compliance with the relevant applicable
provisions.

3.8. IT Security

As a result of the intensive use of IT systems, the business activity of FLOWPAK is


heavily dependent on their operation and availability. In order to limit the resulting
potential risks the applicable guidelines on IT security must be observed strictly.

4. Implementation:

Each FLOWPAK employee consciously and actively contributes to implementing the


principles of the Code of Conduct correctly in his or her area of work. The aim is to
avoid problems as defined by the Code or to identify them early on and find a quick
solution. Employees who have questions on specific situations can refer to the following
at any time.

Information and Control Duties by Line Managers

Each line manager ensures that employees are informed about the content of the
FLOWPAK Code of Conduct and comply with its stipulations. Employees can discuss
any questions with their line manager or relevant Compliance Officer.

Employee Duty of Notification if Variances Become Known

If Group employees are or become aware of infringements of the FLOWPAK Code of


Conduct, they are expected to inform their line manager or the relevant Compliance
Officer.

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Group Compliance Officer

The Group Compliance Officer supports the implementation of the Code of Conduct
throughout the Group. In this function he reports directly to the Chairman of the Board of
Management but does not receive instructions from him. In addition, other Compliance
Officers may be appointed, e.g. with specific technical or regional responsibilities.

If the Group Compliance Officer determines that there is reasonable initial suspicion of
an infringement of the provisions of the Code of Conduct he may request other Group
departments to assist in clarifying the matter. Information on any incorrect behavior will
be treated anonymously on request in order to avoid disadvantages for the person
providing the information.

Ombudsman

If employees are or become aware of facts relating to criminal or cartel law, instead of
the relevant Compliance Officer they may also inform the law firm commissioned for this
purpose by FLOWPAK. The law firm will forward such information to the Group
Compliance Officer but without naming the informant in order to ensure confidentiality in
such cases (ombudsman system).

Sanctions and Consequences

Infringements of the FLOWPAK Code of Conduct may result in employment, civil or


criminal law consequences for the employee concerned and will also be treated in line
with the usual corporate practice.

Corporate Directive on Prevention of Corruption

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I. Purpose and Scope of Application of This Corporate


Directive:

1. This Corporate Directive provides standards of behavior for all employees of the
FLOWPAK Group for the avoidance of corruption. It is intended to help employees
conduct themselves correctly in specific situations in order to avoid damage to
themselves and the company.

2. In all their business activities and decisions, our employees shall at all times observe
the applicable laws and regulations (including the relevant FLOWPAK regulations).

II. What is corruption?

1. In general, the term corruption is understood to mean the acceptance or granting of


advantages or benefits for the purpose of the unfair influencing of business or official
decisions.

2. Corruption is a crime. Both the recipient and the grantor of the advantage or benefit
make themselves criminally liable.

3. Particularly strict provisions apply in relation to dealings with public officials.


Corruption is, however, also prohibited in private industry.

4. Corruption does not just begin with the acceptance or granting of benefits. Even the
offer, promise, demand or acceptance of a promise already results in criminal liability
and all the consequences associated therewith.

5. The prohibition of corruption applies worldwide.

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III. Consequences for employees and the company:

Corruption may have far-reaching consequences for employees and the company:

1. Consequences for employees

1.1 A person who is guilty of corrupt behavior whether through the granting or the
acceptance of advantages commits a crime. In the course of investigations, searches
are frequently carried out of private homes and places of work, and interrogations
conducted of work colleagues and supervisors. A person who is found guilty of
corruption may be sentenced to several years of imprisonment or a high fine.

1.2 Customers, contractors and competitors may suffer damage as a result of


corruption. These parties may claim damages from the offenders personally.

1.3 Through corrupt behavior, employees breach their obligations as towards their
employer. As a rule, corrupt behavior entitles the employer to dismiss the employee
without notice.

2. Consequences for the company management

2.1 If employees are guilty of corrupt behavior which would have been prevented or
made considerably more difficult through proper supervision on the part of the company
management, the management may have an administrative fine imposed upon it, and in
individual cases even be made criminally liable.

2.2 The company management is therefore obliged by law to counteract corrupt


behavior, to carry out regular checks and controls, to investigate cases of suspicion and
penalize breaches accordingly.

3. Consequences for the company

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FLOWPAK Pump Industries (PVT) Limited

3.1 If employees are guilty of corrupt behavior, a high fine may be imposed on the
company. This fine may, in certain circumstances, reach the amount of the sales
revenue generated by the transaction affected. The company may also be excluded
from public contracts.

3.2 If partners to a contract or any competitors have suffered damage by the corrupt
action of an employee, the company may face a civil law claim for damages.

IV. The Position of FLOWPAK

1. FLOWPAK is determined not to tolerate any corrupt practices, either through


employees or business partners. Infringement of the provisions of this Corporate
Directive will lead to the legal and employment consequences appropriate in the
individual case.

2. FLOWPAK prohibits any and all participation in or tolerance of bribery or any other
form of corruption.

3. FLOWPAK will continuously improve the controls for the avoidance and exposure of
corruption in order to detect and eliminate possible weak points that promote corrupt
behavior.

4. The basic principles addressed in the FLOWPAK Code of Conduct require that in
each commercial activity even the appearance of corruption or corruptibility shall be
avoided.

5. FLOWPAK expects all employees to regard it as their personal task to contribute to


the avoidance and exposure of corruption in the FLOWPAK business environment, and
thereby to strengthen FLOWPAKs reputation.

V. Standards of conduct for the prevention of corruption:

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FLOWPAK Pump Industries (PVT) Limited

The following rules of conduct are intended to serve the avoidance of even the
appearance of corrupt behavior:

1. Dealings with customers and suppliers

1.1 Suppliers shall be selected exclusively according to principles of competition, i.e. in


particular by reason of the price, the quality and suitability of their performance.

1.2 FLOWPAK employees shall immediately reject any attempt on the part of suppliers
to unfairly influence the placing of orders through the offer, promise or granting of
personal advantages.

1.3 FLOWPAK maintains its market share exclusively through the high quality of its
products and services, customer friendliness and an attractive price/performance ratio.

1.4 FLOWPAK employees are prohibited from making any attempt to unfairly influence
customer decisions through the offer, promise or granting of personal advantages.

2. Presents and benefits to public officials

2.1 FLOWPAK employees are prohibited from offering, promising or granting monetary
or material benefits of any kind whatever to public officials, however insignificant such
benefits may be. The reason for this lies in the particularly strict rules which generally
forbid the offering or granting of any benefits to a public official, regardless of their value.
2.2 The strict provisions relating to public officials and authorities apply first of all to all
holders and institutions of public power, such as federal and state governments, district
authorities, municipal authorities, facilities of the German Federal Armed Forces, courts,
institutions, corporations and foundations established under public law, employees of
the above-mentioned bodies, officials, soldiers and judges (the examples relate to
Germany).
2.3 The strict provisions relating to public officials and authorities further apply to
privately organized establishments with public tasks or state participation, such as

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public transport or utility companies, public hospitals or waste disposal companies, as


well as to their employees.
2.5 Exceptions on an individual basis require the prior consent of the responsible
Compliance Officer.

3. Presents and benefits in other business dealings

3.1 Business partners within the meaning of the following provisions are persons or
businesses and their management executives, employees and representatives with
whom FLOWPAK maintains, has maintained or might in future maintain business
relations.

3.2 FLOWPAK employees shall not demand, either for themselves or third parties, any
invitations to meals or events, any presents, other benefits, personal services or any
other favors from business partners.

3.3 Neither FLOWPAK employees nor the immediate members of their families may
receive any monetary presents regardless of their amount from business partners.
Conversely, FLOWPAK employees shall not offer, promise or give any monetary
presents to business partners.

3.4 FLOWPAK, within the scope of the applicable laws, takes into account the concept
of social custom in the case of the acceptance and granting of presents or benefits.
Each culture and society has traditional manners of behavior which are regarded as
customary; the failure to observe the same would on occasion even be considered
impolite, and convey a low estimation of the opposite party. Accordingly, as a rule of
thumb, the following applies: The receipt or granting of presents or benefits is, as a rule,
impermissible if the same no longer fall within the scope of what is socially customary,
i.e. if the boundaries of business custom and also the personal status of the parties
involved are exceeded taking into account the respective level in the hierarchy and

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the reason for the present or benefit. The specific provisions to be observed at
FLOWPAK in this connection are set out in the following sections.

3.6 Provided any possibility is excluded that business decisions might thereby be
influenced or a corresponding impression thereby be created, FLOWPAK employees
may, on special business occasions, both participate in and issue business catering
invitations within the customary social scope.

3.7 The participation in events and trips the costs of which are borne by third parties is
permissible for FLOWPAK employees if:

A business reason exists, and the participation coincides in the


individual case with the interests of FLOWPAK, and

The customary business framework is not exceeded, and

Any possibility is excluded that business decisions might thereby be


influenced or a corresponding impression be thereby created. The
participation in such events and trips which exclusively or primarily
pursue social purposes (of a cultural, sporting etc. nature) is
permissible only following the prior consent of the respective superior.

3.8 Invitations to business partners by FLOWPAK to trips or events are permissible if


the same remain within the customary social framework, and provided any possibility is
excluded that business decisions could thereby be influenced or a corresponding
impression be thereby created.

3.9 In cases of doubt, the prior consent of the responsible Compliance Officer shall be
obtained.

4. Involvement of agents and consultants

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FLOWPAK Pump Industries (PVT) Limited

Fees for agents and consultants are in practice frequently open to the suspicion that
they serve to conceal corrupt benefits. In order to preclude even the appearance of
unfair behavior, the following points in particular shall therefore be subjected to a critical
examination when involving agents and consultants:

4.2 Nature of the activity and documentation: The performances owed on the part of the
agent / consultant shall be laid down in detail by contract (e.g. the negotiation on a
case-by case basis of certain business transactions or certain financing). The
FLOWPAK employee responsible shall record in writing the performances received, and
confirm the same to the payee when remunerating the performance. Running activity
reports or file notes may serve in this respect as documentary proofs.

4.3 Reasonableness of the consideration: The remuneration of the agent / consultant


shall always be examined as to its reasonableness and conformity with market
conditions. The relevant industry, region and the nature of the performance may, inter
alia, be used as criteria in this respect. In the case of a bank transfer of the
remuneration, the agent / consultant shall always be indicated as contractually agreed
recipient of the payment if the payment is not actually made direct to him - as will,
however, normally be the case.

4.4 Through the use of compliance clauses it should be contractually agreed that agents
/ consultants shall not use the money received from FLOWPAK for corrupt behavior,
and that FLOWPAK shall also not tolerate any other corrupt practices on the part of the
agents / consultants. Corrupt behavior / practices shall - as far as possible be subject
to penalties and the right to extraordinary termination of the contract.

FLOWPAK Pump Industries started its journey on road to the success in year 2000. The
core business of Flow Pak is manufacturing, designing, inspection, testing & installation
of various types of pumps like Turbines, Submersible, Centrifugal, Sewage
Submersible, High pressure, Non Clogging pumps, Solar Pumps, etc.

26
FLOWPAK Pump Industries (PVT) Limited

Flow Pak pumps are the end product of many years of specialized engineering and
production experience in the pump industry. We are manufacturing quality pumps
according to international standards. The factory is equipped with latest machinery like
imported CNC Machines, Shaft Straightening Machines and fully computerized test bed
equipped with Mag Flow meters, Pressure Transmitter, Energy analyzer etc in-
compliance with ISO-9906 duly certified by SGS Pakistan. Quality and reliability is built
in each process from design to end product.

A quality management system according to the requirements of ISO 9001:2008 is a key


part of the total quality management philosophy of the company. We believe that
product are as good as quality of its components. The quality system is extensively
implemented in each functional area of the company, material procurement to sales and
services.

History

Since the creation of FLOWPAK Pump Industries (Pvt.) Ltd. in 2000, we have
developed our business through innovation, expanding the potential of materials -
mainly in the field of manufacturing of Water Pumps.

We have an objective to supply quality products and services required by our


customers. We are committed to the efficient delivery of different kinds of Water Pumps.
In our organization, we follow our quality system to maintain the quality of products
based on international standards.

Each and every employee operating under the guidance of our Quality System
manuals, including management, is expected to understand and work towards our
quality commitment. Our quality system reflects the management's total commitment to
achieve the goals sets to meet the customer's satisfaction.

27
FLOWPAK Pump Industries (PVT) Limited

To fulfill our visions, our employees are doing their utmost to deliver customer
satisfaction. As the new emerging manufacturers of Water Pumps in Pakistan, we
believe FLOWPAK Pump Industries (Pvt.) Ltd. has the responsibility to be a role model
for other companies.

We are here today thanks to the confidence and trust our customers have in us. Our
objective is to become a company that every customer can be proud of. That is a
commitment we solemnly pledge to all of you.

FLOWPAK Pump Industries started its journey on road to the success in year 2000. The
core business of Flow Pak is manufacturing, designing, inspection, testing & installation
of various types of pumps like Turbines, Submersible, Centrifugal, Sewage
Submersible, High pressure, Non Clogging pumps, Solar Pumps, etc.

FLOWPAK pumps are the end product of many years of specialized engineering and
production experience in the pump industry. We are manufacturing quality pumps
according to international standards. The factory is equipped with latest machinery like
imported CNC Machines, Shaft Straightening Machines and fully computerized test bed
equipped with Mag Flow meters, Pressure Transmitter, Energy analyzer etc in-
compliance with ISO-9906 duly certified by SGS Pakistan. Quality and reliability is built
in each process from design to end product.

A quality management system according to the requirements of ISO 9001:2008 is a key


part of the total quality management philosophy of the company. We believe that
product are as good as quality of its components. The quality system is extensively
implemented in each functional area of the company, material procurement to sales and
services.

Vision Statement

The main aim of FLOWPAK Pumps Company is to provide maximum

satisfaction to his customers by providing goods and services to them .We

also aim to outperform our competitors by achieving and maintaining

28
FLOWPAK Pump Industries (PVT) Limited

leading competitive Position in attractive markets, at the same time sustain

profitable growth to secure our long term future

Mission Statement

29
FLOWPAK Pump Industries (PVT) Limited

We manufacture and market a selected range of standard and engineered pumps and

castings of world class quality. Our efforts are directed to have delighted customers in

the water, sewage, oil, energy, and industry and building services sectors. In line with

the Group strategy, we are committed to develop into a centre of excellence in water

application pumps and be a strong regional player. We want to market valves, complete

system solutions and foundry products including patterns for captive, automotive and

other industries. We will develop a world class human resource with highly motivated

and empowered employees. The measure of our success is being a clear market

leader, achieving quantum growth and providing attractive returns to stakeholders.

Goals & Objectives

The Goals and Objectives of the company are listed below:

The main goal of this company to build strong customer relationship by giving
good facilities.
Become a clear market leader, achieving quantum growth and providing
attractive returns to stakeholders
Manufacture and market a selected range of standard and engineered pumps
and castings of world class quality.
Develop a world class human resource with highly motivated and empowered
employees
Develop into a center of excellence in water application pumps and be a strong
regional player.

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FLOWPAK Pump Industries (PVT) Limited

Strategic Planning

The strategic objectives and plans of FLOWPAK Pump Industries (Pvt) Limited are
discussed below:

The company plans to grow more strongly than the market

Focusing business lines by achieving above average profitability

Plans to gain or build on a leading competitive position

Plans for high sales potential

Contribution to the revenue and profitability of the group

Core Values
The core values of FLOWPAK also depict the environment in which everyday business
is run and how the management with the help of employees manages to complete the
tasks, successfully. These values are also a model for the customers to use as a means to
get an overview of the organization and make the best possible choice.

We believe in self-esteem of our customers, suppliers and

employees.
We work as a team where every member owns the process with an

entrepreneurial spirit.

We work with professional honesty and integrity.


We trust our employees and appreciate their contributions.

We strive for continuous improvement to achieve excellence in all

spheres of our activities.


We are an equal opportunity employer and follow merit in human

31
FLOWPAK Pump Industries (PVT) Limited

resources development.
We fulfill moral obligation towards society and environment.

Their imagination forms the foundation for our success and it

reflect from their culture and work.

Code of Business Principle

FLOWPAK in the Market and he has completed its 16 glorious years in Pakistan. It has
been working on the following principles that have helped the company to maintain its
position. These have been explained below

Empowerment: We are Empowered yet Accountable for our responsibilities and


objectives.

Communication: We believe in clear, effective, Accurate and Timely Communication.

Transparency: We exercise openness while adhering to systems & procedures and


maintaining records.

Synergy: For us Synergy means 1+1=11 not 2, we have mutual Trust and Complement
each other in fulfilling our responsibilities.

FLOWPAK pumps introduce 5 more new values in the organization i.e.

Appreciation
Honesty

Trust

Professionalism

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FLOWPAK Pump Industries (PVT) Limited

Responsibility

Environment, Health & Safety Policy

FLOWPAK's vision allows for no compromises in our commitment to safety, health and
responsible care for the environment.

Every manager has the responsibility to maintain a safe working environment in which
risks arising from the manufacture, storage, distribution and use of the Company's
products are identified and controlled.

The health and safety of our employees, of those who from time to time work with the
Company, of our customers and of the general public are of fundamental importance to
us and are necessarily safeguarded.

33
FLOWPAK Pump Industries (PVT) Limited

OFFICES

34
FLOWPAK Pump Industries (PVT) Limited

Lahore

Head Office: Rawalpindi

Suite # 7-8, 1st Floor sadiq Plaza, 69 The Mall,


Lahore-Pakistan. Ph: +92 42 36280229-30, Fax: Ph: +92 51 5491342 Fax: +92 51 5491342
+92 42 36280228,

E-mail: Rawalpindi@flowpakpumps.com

E-Mail:info@flowpakpumps.com,
flowpak@yahoo.com
Peshawar
Ph: +92 91 5253229 Fax: +92 91 5253229
Works Factory

Plot # 144, Link Bara Dari Jia Musa, Sheikhupura E-mail: peshawar@flowpakpumps.com
Road, Shahdara, Lahore-Pakistan.

Ph: +92 42 37914320, 37928802, Fax: +92 42


37914321 E-mail: works@flowpakpumps.com

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FLOWPAK Pump Industries (PVT) Limited

COMPANY INFORMATION
Board of Directors

Manzor Iqbal Chairman

Bilal Manzor Managing Director

Sajjad Bhatti

Aizaz Sarfraz

Hasan Aziz Bilgrami

DEPARTMENTS
Production and Services Department

FLOWPAK is mainly concerned with the manufacture of different valves and pumps.
Different pumps, valves and spares are designed according to the requirement of a
particular industry. Customers, according to their needs, places orders for a specific
product which are then delivered to them. FLOWPAK has divided its products into five
basic categories which are as follows:

Industry

Building Services

Waste Water

Water

Energy

The infrastructure improvement at the factory continued throughout the year as per
master plan. A key seating machine was added in the machine shop which improves

36
FLOWPAK Pump Industries (PVT) Limited

Operational efficiency by reducing the lead time in key way cutting and optimizing
the outsourced process through cost saving. The new production office was
renovated on modern concepts allowing the engineers to have a better view of the
production operation, while providing an excellent work environment.

WATER

ETA
Low pressure, self-regulating with radial type vane impeller centrifugal
pump which is suitable for various systems for townships, industrial
plants, agricultural and irrigation purposes, de-watering, circulating hot
and cold (chilled) water in air conditioning plants, pumping fuels, edible
oils and condensates.

Specifications
DN Q H TEMP SPEED
40-150 /hrup to 450 m up to 94 m up to 105 C up to 2900 rpm
Download Product Intro. Download O&M
Manual.

KWP
Single stage, non-clogging, horizontal centrifugal pumps used in process
design, suitable for mediums that contain suspended solids and viscous
substances, finds its applications in building, food, paper, sugar, sewage
and effluent industries.

Specifications
DN Q H TEMP SPEED
up to -30 C
65-300 /hrup to 1900 m up to 120 m up to 2900 rpm
to 250 C
Download Product Intro. Download O&M
Manual.

OMEGA
Single stage, axially split volute casing pump with double flow radial
impeller, for horizontal and vertical installation, in water works, lift
irrigation drainage pumping stations, power plants, industrial water supply
system, injection and spray ponds in sugar industry and fire fighting
system.

Specifications
DN Q H TEMP
200-350 /hrup to 2900 m up to 100 m up to 105 C
Download Product Intro. Download O&M
Manual.

37
FLOWPAK Pump Industries (PVT) Limited

WKF
High pressure multistage, centrifugal pump of ring section design, suitable
for small and medium sized boilers, industrial and municipal water supply,
irrigation, pressure feed, water supply and fire fighting systems.

Specifications
DN Q H TEMP SPEED
65-125 /hrup to 370 m up to 600 m up to 200 C up to 2900 rpm

SUCTION PRESSURE DISCHARGE PRESSURE


up to 25 bars up to 63 bars
Download Product Intro. Download O&M
Manual.

RPK
Horizontal radially split double volute casing pumps of process type,
having application in refineries, chemical and petrochemical plants, coal
conservation plants, environmental engineering and other industrial
applications.

Specifications
DN Q H TEMP SPEED
up to -40 C
80-100 /hrup to 270 m up to 58 m up to 2900 rpm
to 400 C
Download Product Intro. Download O&M
Manual.

ETA
Low pressure, self-regulating with radial type vane impeller centrifugal
pump which is suitable for various systems for townships, industrial
plants, agricultural and irrigation purposes, de-watering, circulating hot
and cold (chilled) water in air conditioning plants, pumping fuels, edible
oils and condensates.

Energy

FLOWPAK - Because we know what you're doing

Energy moves the world. You want to produce it more reliably and economically.
FLOWPAK has the full range of pumps, valves, motors, actuators and systems for
building or upgrading power stations and district heating systems. Our products give
reliable service in primary and secondary circuits all over the world. They help you
manage boiler feed water, condensate, cooling water and coolant systems.
Customers choose them because FLOWPAK means high availability, good long-

38
FLOWPAK Pump Industries (PVT) Limited

term value, and comprehensive service on site.


FLOWPAK is certified by TV CERT to DIN EN ISO 9001. You'll hear the name
FLOWPAK around every new power plant being built worldwide. Energy department
at FLOWPAK Pakistan, catering the needs of the power plants with state of the art
engineered products. FLOWPAK Pakistan has clientele of all major power plants of
Pakistan. Most of the major power plants are equipped with FLOWPAK.

Production
Purpose;

Manufacturing the depth and the pump related know how differentiates FLOWPAK
from competitors and translates into customized solutions with attractive lead times
and competitive prices.

Scope:

Foundry
Production
Sub-contracting and out sourcing
Planning and stores

Key Services Offered;

Technical Support on Complete System Solution


Repair, Maintenance & Overhauling of Pumps
Ex-Stock Emergency Spare Parts Availability
Installation/Commissioning & Supervision
Services Contracts

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FLOWPAK Pump Industries (PVT) Limited

Customer Complaint Handling


Life Cycle Cost Calculation
Inspection & Repair at site
Energy Audits

Projects Department

FLOWPAK Projects department is involved in new installations, rehabilitation,


operation & maintenance of water and waste water transfer and treatment systems.
The Projects department designs and implements customized, package systems
and installations in close co-operation with our customers all over Pakistan. As a
dependable partner with decades of experience, FLOWPAK Projects has the know-
how to offer customers, innovative systems for all water transfer applications.

FLOWPAK focuses on three types of projects namely:


Turnkey construction


Rehabilitation & refurbishment


Operation and maintenance

Complete engineering and design


Project development and optimization
Hydraulic and mechanics
Construction including all civil, mechanical
& electrical works
Automation & electro-techniques
Project management & controlling

FLOWPAK Projects, provides intelligent and economically sound solutions, from


planning phase to the commissioning of the finished installation for all applications in

40
FLOWPAK Pump Industries (PVT) Limited

the field of water supply, irrigation, drainage and waste water. In addition, FLOWPAK
Projects supplies every service needed to run, maintain and monitor the trouble-free
operation of customer's installation. FLOWPAK Projects assumes full responsibility
for the process as a whole as well as for all tasks involved in the construction of fluid
transfer system and all this with a quality Management system certified to ISO 9001.

Projects Finance & Control

FLOWPAK Pumps Company Limited as per German philosophy have small head
counts in every department all around FLOWPAK the departments are not over-
crowded with employees and there is not very complex hierarchy being followed.
Likewise, the structure of Sales and Marketing Department is also very simple.

Culture of the Department

The culture of Sales and Marketing is very work friendly. It depicts a well-organized and
team effort on the whole. Employees are fully committed towards their responsibility.
The level of communication is feasible and responsive. However, discipline and
professionalism is always maintained by the people of this department and deadlines
are also efficiently met. Thus, the environment maintained by the department is quite
pleasant which is good for the employees as they can work comfortably with the timely
completion of assignments or tasks, as the first priority efficiently and effectively.

Customers and Market

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FLOWPAK Pump Industries (PVT) Limited

FLOWPAK Projects department is involved in new installations, rehabilitation, operation


& maintenance of water and waste water transfer and water treatment systems. The
Projects department designs and implements customized, package systems and
installations in close co-operation with our customers all over Pakistan. As a
dependable partner with decades of experience, FLOWPAK Projects has the know-how
to offer customers, innovative systems for all water transfer applications.

Customer Service

FLOWPAK is number one in Europe and around the globe- with service centers, service
vehicles and all around service at the customers site.

Installations, commissioning
Onsite maintenance and repair
Total pump management
Repair at the service center
Rehabilitation management
Tele- services
Complete engineering and design
Project development and optimization
Hydraulic and mechanics
Construction including all civil, mechanical & electrical works
Automation and Electro techniques

Finance & Control Department Responsibilities

Purpose:
To optimally develop financial, technical, material and information technology recourses,
in reporting departments, ensuring compliance with macro strategies and goals.
Scope;

Financial accounting and book keeping

Cost accounting

Management accounting

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FLOWPAK Pump Industries (PVT) Limited

Materials

Administration, corporate and legal affairs

Information technology

Materials:
Ensure timely and quality provisions of input material required for FLOWPAK operations
in Pakistan while working towards reducing the cost for the same. Contribute and own
the organizations business plans

Administration:
Manage the corporate affairs & administration tasks for FLOWPAK Pakistan by
maintaining relationships with shareholders and regulatory bodies. Track, review and
validate all the transactions being carried out by shareholders. Maintain and update the
registers for ensuring proper records relating to shareholders and employee data.

Accounts:
Management of book keeping, financial accounting functions and MIS reporting as well
as control activities of statuary functions relating to income tax, sales tax, special federal
excise duty, special security, EOBI etc. to manage disbursements, payrolls, employee
taxation, loans and advances to employees and contractors, customer accounts and
sales accounting functions.

Financial planning:
To plan and manage all the financial activities in FLOWPAK including management of
treasury functions, accounts payable management, capital expenditures etc. in order to
manage the sources and uses of funds in cost efficient and effective manner. Also
manage monthly group reporting and prepare annual budgets and forecasts.

Projects accounts:
Responsible for financial planning and control of all projects through coordination with
project management wing and the financial department

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FLOWPAK Pump Industries (PVT) Limited

Information technology:
To provide IT support to various businesses functions and proactively drive the business
processes in an integrated environment. To ensure the smooth functioning of network
infrastructure and to resolve hardware/software issues.

Costing:
Monitor and organize production costs and material costs and report deviations in order
to maintain these costs within defined limits.

Credit control:
To work independently towards speeding up the process of recoveries, to facilitate sales
office in collection of receivables, earnest money and guarantees.

Sales Department
2010 has been a promising year for Order Intake. We have experienced a phenomenal
growth in our segment by achieving an order intake of PKR 100 million. Our
economically viable submersible product has helped us to successfully penetrate the
NWFP and Baluchistan low-end water markets.
This is an area that promises substantial potential for business in future. In addition to
this, the growth pattern in Building Services was healthier than that in the last year and
is forecasted to increase continuously. On the Industry side, we have further diversified
our business through penetration into specific process industries like Fertilizer and Oil &
Gas by providing solutions for process applications. We have re-organized our sales
structure to focus better on more lucrative market segments. Future efforts for
enhancing the overall efficiency and improving responsiveness to our customers,
include revamping the sales processes and bringing in resources from cross industry to
add value and bring in better results.

Clients:
Flowpak is registered as approved manufacturer of pumping Machinery in almost all the
major Government & semi Government Departments of Pakistan, Such as:

44
FLOWPAK Pump Industries (PVT) Limited

HUD / P H E Department, Punjab


C&W Department, KPK
Building Department Punjab
PHE Department, Sindh
Irrigation Department, Punjab
Irrigation Department, Sindh.
Local Government / TMAs Punjab
Local Government Department, Sindh
Local Government Department, KPK
PHE Department, Baluchistan
Irrigation Department, KPK
MES
PHE Department, KPK
WAPDA
Housing Department, KPK
US Aid / IRG
Peshawar Development Authority, KPK
Different other NGOs
Pakistan Railways
WASA
Cantonment Boards

Human Resource Management

45
FLOWPAK Pump Industries (PVT) Limited

In-house Training Resource Centre, which was initiated last year, is now working
effectively. Under this initiative a training program on Management Development has
been undertaken at the Factory. Also, Informal Learning Sessions in Head Office &
Works support our idea of informal knowledge sharing. Different sports activities were
introduced to inculcate team spirit. These included Table Tennis and Cricket Matches.
The bonding and positive spirit that resulted from these team activities has definitely
given a boost to the synergy between professional teams.

Human Resource Policy Manual has been revised to match HR best practices prevalent
in the industry aligning FLOWPAK Pakistans HR Policies with the market. All key
vacant and new positions have been effectively filled by HR with high potential
individuals that have immensely contributed to the growth and sustainability of the
business. HR Department is emerging as a true strategic business partner along with
gaining operational command in FLOWPAK Pakistan.

Purpose:
Manage the HR functions for FLOWPAK in Pakistan. Design/review/ revise and
implement the HR systems for employee management and development. Discuss with
the internal stakeholders, their requirements/expectations for HR and create annual HR
plans to ensure implementation of the same.

Scope:
HR is a steward to oversee HRM culture in the company

To report state of HE management throughout the company by holding formal designs


with line management and employees on a regular basis

Continuously improve upon HR processes


To ensure a culture of transparency , fair play and equitable treatment
To develop FLOWPAK as institute of technical and managerial trainings to meet
current and future basic needs.

QHSE (Quality, Health, Safety and Environment)

46
FLOWPAK Pump Industries (PVT) Limited

Assuring quality means careful documentation and following Standard Operating


Procedures (SOPs) resulting in efficiency and excellence. FLOWPAK Pakistan takes
great pride in having its products and plants certified for meeting international
standards. FLOWPAK Pumps Company Limited is the first foundry based engineering
company in Pakistan to have been certified for the Integrated Management System
(ISO 9001, ISO 14001 & OHSAS 18001).

At FLOWPAK, we attach great importance to Quality, Environment, Occupational Health


and Safety Policies. The European Foundation for Quality Management (EFQM) Model
for the business excellence provides the framework of the FLOWPAK Policy for Quality,
Environment, Occupational Health and Safety. The Total Quality Management (TQM)
concept has been up held in all our operations to ensure a sustainable improvement in
our products, processes, services and working conditions. The achievement of a
favorable result, through its implementation, is demonstrated by the various national
and international quality certifications that we have received over time.

Purpose:
QHSE ensure FLOWPAK group quality, health, safety and environmental policies &
objectives in FLOWPAK Pakistan.

Scope:
Implementation of group QHSE policies & procedures
Compliance with ISO 9001, ISO 14001, OHSAS 18001 and FLOWPAK AG
directives
To coordinate with all departments in order to eradicate customer complaints

Internal Audit
Purpose:
Ensure that FLOWPAK Pakistan adheres to standards & policies set by the
management and FLOWPAK worldwide and rules and regulations of government of
Pakistan. Present an unbiased view on the audited functions with recommendations to
the board audit committee.
Scope:
The audit reports as per the milestones defined in the audit plan

47
FLOWPAK Pump Industries (PVT) Limited

Minimum significant NCR / observations in the external audit report


Carrying out audit activities as defined in the audit plan
Reducing observations in the external audit report

48
FLOWPAK Pump Industries (PVT) Limited

SWOT ANALYSIS
SWOT Analysis is a simple framework for generating strategic alternatives from a
situation analysis. It is applicable to either corporate level or the business unit level and
frequently appears in marketing plans. SWOT stands for Strengths, Weaknesses,
Opportunities and Threats.

As far the SWOT analysis of FLOWPAK Pumps is concerned, situation show the
following facts:

Strengths:

Strong Brand Name

Good reputation among customers

Cost advantage from proprietary know-how

Exclusive access to high grade natural resources

Favorable access to distribution networks

Resources, Assets and People

Innovation Aspects

Experience, Knowledge & Data

Quality process and procedures

FLOWPAK Pumps enjoys a good reputation not only in Pakistan but across the globe.
So it strengthens the image of FLOWPAK Pumps Pakistan business also. Innovation
and quality control also have been a success for the FLOWPAK Pumps. Business has a
team of experience people and has a powerful distribution network across Pakistan.

Weaknesses:

Timescale, Deadlines and pressure

49
FLOWPAK Pump Industries (PVT) Limited

Reliability of Data, plan predictability

Location of the business

Along with the strengths, FLOWPAK Pumps also has some weaknesses. First one is
the pressure and deadlines for the plant. Plant is operating at its full capacity and
company cannot afford the breakdown or shutdown of the plant because demand is
always on the higher end. Further production at remote area, also increased
transportation cost to the different areas of the country.

Opportunities:

Market Development

An unfilled customer need

Arrival of new technologies

Loosening of regulations

Removal of international trade barriers

Information and Research

Partnership, Agencies and Distribution

Volume, Production and Economies

There are a lot of opportunities for the FLOWPAK for the Pumps Business. Due to high
growth of industry in Pakistan, demand of the Pumps is increasing day by day as it is an
important segment for different industries like power generation, textile, paper etc.
Further economy of scale is also an important opportunity. There is only one competitor
for the FLOWPAK in Pumps and FLOWPAK has hold on more than 70% of the market.
New technologies are also helping in order to reduce cost of production.

50
FLOWPAK Pump Industries (PVT) Limited

Threats:

Emergence of new technological products

Political Effects

Recession conditions in the world market

Loss of key staff

Environmental Effects

Competitors Intentions

New regulations

FLOWPAK Pumps is also facing some threats in process of conducting business.


Pumps are mainly used in different industries. Due to growth of production and new
technologies, it is possible to substitute some products from others. So business faces
this threat that in future their products can be replace by some other low cost products.
Due to situation if far area, many employees leave the job when they got an opportunity
in some other sector in main city.

Further competitors can also expand their capacity or adopt some better technique in
order to produce more quality goods. Thats also another threat for the business.
Environment effects are also important one. Awareness is also increasing day by day.
Although business has adopted a strategy in order to the effects to the environment but
it has to make it fast.

Further political situation effect the business a lot, especially the multinational one.
Falling price of rupee against dollar, inflation, increase in raw material, shortage in
electricity are also threats for the industries.

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FLOWPAK Pump Industries (PVT) Limited

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FLOWPAK Pump Industries (PVT) Limited

My Internship Summary

Working at FLOWPAK remained a very successful experience for me and it was great
experience for me that I worked with such a dynamic firm. Mainly I worked in the Sales
and Marketing Department at head office of the FLOWPAK Pumps Lahore Pakistan,
however I also visited other departments of the company and also interviewed different
people. I think I remained successful in order to grasp the procedures and extract the
valuable knowledge.

I want to appreciate the efforts and their corporation of FLOWPAK staff for their advice
and their assistance in helping me to avail this opportunity. I learned a lot from these
people. They were much experienced and have a great command in their own work &
on policy of FLOWPAK. Mainly I worked in the following tasks:

My key Responsibilities:
I was responsible to assist a higher-level manager in our retail stores and fill in for them
when theyre absent. My work was critical in ensuring the team meets its goals of
efficiency and customer satisfaction.

I had retail manager skills with a strong business mindset. My goal was to secure the
effective operation of our stores and the satisfaction of our clients.

Assist the retail store manager in organizing, planning and implementing strategy

Coordinate operations

Ensure schedules and objectives are met

Supervise and motivate staff

Monitor retail operating costs, budgets and resources

Communicate with clients and evaluate their needs and specifications

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FLOWPAK Pump Industries (PVT) Limited

Create reports, analyze and interpret retail data

Drive recruitment process and training & development

Secure adherence to companys policies and guidelines

Management of Sales Tax and WHT (With Holding Tax)

During my internship at FLOWPAK Pumps, I learned how to calculate and check


the sales tax and WHT (with holding tax) on different sales and purchase orders. Many
times I identified errors which were found by me during the rechecking of calculation of
sales tax and WHT. I conveyed these errors to my supervisor to rectify them.

Creation of Master Data for New Customers


When a new customers enters in the organization, his master data is created in
Comet for further usage. Master data contains the name, address, phone number,
email, fax and NTN of the customer. It also contains the fixed foreign currency rates,
sales tax rates on different items and tax exemptions on different items. I entered the
master data of many new customers in Comet software.

Skills Acquired:
Excel Skills

I acquired many excel skills during my internship. I prepared many excel sheets in
Microsoft excel. I learnt many excel formulas which are frequently used in office work.

Time Management

I learned how to manage my time. I was explained how to manage the objectives with
the help of important, unimportant, urgent and un urgent quadrant. I learned how to use
my time in efficient manner.

Work Environment

I observed the work environment of an organization. I observed how employees


cooperate with each other in time of need. Confidentiality was an important factor; I

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FLOWPAK Pump Industries (PVT) Limited

observed how auditors were


satisfied without losing the
confidentiality of the company.

Conclusion
Overall, in recent past the company has steady growth over the years. There are
enough skilled and qualified personnel to make sure that the company does not lag
behind in any way. The products and services of the company have gained confidence
of the customers as having brand investment of more than 50 years. The internal
environment of the company is also quite work-friendly and there is a lot of cooperation
among the employees. The departments work in close coordination with each other
and thus have maintained the goodwill of the company. Employees and customers are
the assets of any organization and FLOWPAK has maintained good and strong relations
with them.

Concluding the report, I would add that it was a great learning experience. The people I
have worked with have made my first practical experience quite educating and
informative. They happened to be quite professional and had great expertise at their
jobs. They have made me comprehend things and analyze them in a better way. It has
been a memorable working experience and FLOWPAK has let me learn a number of
significant practical things. FLOWPAK provides a number of opportunities for those
who are stepping into the practical life and I am glad to have been a part of it.

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FLOWPAK Pump Industries (PVT) Limited

RECOMMENDATIONS

Following recommendations are based on my observation during my internship at


FLOWPAK Pumps and some have been given during formal and informal interview with
the employees.

Procurement department is very important department of any company and


production depends a lot on purchased of timely raw material, plant equipment
and other supplies. Sometimes the purchase staff make himself painful when the
payments are not made on time.

Consumer Services Department but couldnt get what and where it is. Well the
name suggests that it should be most visible and active department, I wonder if it
is there. If it is there it should be organized at a larger scale and efforts should be
made to interact more frequently and at a personal level with the consumers.

Though the company is on its good pace but there is always a room for improvement
and high standard settings. In this short span of time I have seen good integration
approach among all departments. However, more target orientation should be imparted
in the employee as they being a strong and vital asset of the company. More focus
should be given on employee satisfaction to help strengthen the value chain between
customers and the company.

Moreover the reporting system can be made more effective and efficient by deploying
SAP into the organization followed by proper training of the employees.

Last of all I must appreciate FLOWPAK Pumps and BZU (IMS) once again for providing
me the golden opportunity of spending 8 weeks in such a wonderful place where most
people can only dream of it. It was an experience of life time. I got the chance of sitting
among the ideal sort of people, professionals whose names are engraved as pioneers
and geniuses of the field. I learned about meeting and dealing with people. I must say

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FLOWPAK Pump Industries (PVT) Limited

that the integration of this internship program will definitely a significant improvement in
my future professional life.

I conclude my report here by again paying regards to Allah Almighty who gave the
ability to complete this tedious task and all other people who have helped me in this
task.

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