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261 N
S I E R R A

Hoyle Card Games

Version 1.0.0.0
July 20, 1998

README file
_________________________________________________________________

ABOUT THIS DOCUMENT

Thank you for purchasing Hoyle Card Games.

This document contains last-minute information about Hoyle Card Games and other
information about the program not found in the on-line help. This README file
includes information that pertains to general problems and questions you may have
concerning this software or your computer. Should you experience any problems with
Hoyle Card Games, please refer to this file for addition help on answering
questions about the game and solving technical difficulties.

IMPORTANT
Sierra highly recommends not running other Windows applications at the same time as
Hoyle Card Games. Most difficulties, including Fatal or Panic errors can be
resolved by simply running the game with a clean Windows environment. See section 4
below.

If you are experiencing a problem while playing the Internet versions of these
games, which will not run on Windows 3.1 or 3.11, please do not call the Sierra
Technical Support number. For Internet support, email technical support at,
wonsupport@sierra.com, or visit the WON.NET web page at http://won.net.
_________________________________________________________________

TABLE OF CONTENTS

SECTION 1 - HARDWARE REQUIREMENTS

SECTION 2 - INSTALLATION PROCEDURES
SECTION 3 - VIDEO TROUBLESHOOTING
SECTION 4 - MEMORY TROUBLESHOOTING
SECTION 5 - OTHER COMMON PROBLEMS
SECTION 6 - SOUND ISSUES
SECTION 7 - INTERNET INFORMATION (REQUIRES WINDOWS 95)
SECTION 8 - SYSTEM DISK INSTRUCTIONS FOR WINDOWS 95
SECTION 9 - CONTACTING SIERRA
SECTION 10 - GUARANTEE, WARRANTY
_________________________________________________________________

SECTION 1 - HARDWARE REQUIREMENTS

REQUIRED:
486 DX-66
8 MB RAM
Windows 3.1 (Windows 95 required for Internet play)
SVGA video card that supports 640x480x256 colors or better in Windows
Mouse

RECOMMENDED FOR BEST PERFORMANCE:

Pentium
16MB RAM
Sound card
True-color video
_________________________________________________________________

SECTION 2 - INSTALLATION PROCEDURES

IMPORTANT: Sierra highly recommends not running other Windows applications at the
same time as installing or running this game.

Insert the game CD. You are automatically prompted to install or run the game.
Alternatively, you can run SETUP.EXE directly from the top-level of the game CD.

To uninstall the game, double-click the Sierra Utilities icon in your Sierra
program folder (or select Sierra Utilities from the Sierra group of your Start
menu).
_________________________________________________________________

SECTION 3 - VIDEO TROUBLESHOOTING

This game requires that Windows is running in 256-color mode or higher. Even though
your monitor and video card may be capable of displaying 256 colors, Windows may
not be set up to use this resolution. To check, double-click the Display item in
the Control Panel (in Windows 3.1, double-click on Windows Setup in the Main
program group). Check the Settings panel or the Display line. If the setting reads
"VGA" or "16 color," you will need to change to a driver that supports 256 colors.
("VGA" is a default Windows video driver that only supports 16 colors and will not
work with Sierra's Windows games.) To change video drivers, select Options, then
Change System Settings. Open the Display box to see the list of video drivers that
are currently available. You should check your video card documentation for
information on what 256-color driver to select.

Warning: Be careful when changing video drivers! If you choose one that is not
designed for your particular video card, when you restart your computer, Windows
may not launch. If this occurs, change to your Windows directory, type: SETUP, and
choose the "VGA" driver again. You should then contact your video card manufacturer
for the correct driver.

Changing your display settings in Windows 95:

Depending on how recent and "stable" your video card drivers are, this game will
operate in various high resolutions. But if any video difficulties are
encountered, we recommend running this game on a desktop of 800x600 pixels in true-
color mode. To change your display settings, click on the Start button, select
Settings, then Control Panel. Double-click the Display icon. You will see at least
four tabs: Background, Screen Saver, Appearance, and Settings. Click on Settings.
In the box under Color Palette, it should say True Color. If it does not, click on
the down arrow to the right of the field to view a list of choices, and select the
one that says True Color. The field to the right of colors is Desktop Area. Move
the horizontal slider until the display reads 800x600 pixels. Click on OK. Restart
windows when prompted to do so. If you have any trouble running Windows 95 in True
Color mode, your computer will start in "safe mode". Do not panic. Repeat the steps
above to reset your computer to its previous settings and contact your video card
manufacturer for assistance in obtaining a driver that supports True Color.
_________________________________________________________________

SECTION 4 - MEMORY TROUBLESHOOTING

To free up memory in Windows 95, press CTRL+ALT+DELETE on your keyboard to bring up

the Close Programs list. Highlight all programs (one at a time) other than Explorer
and Systray (including screen savers, wallpaper, virus detection programs, shell
programs like Norton Desktop or Packard Bell Navigator, etc.) and click on the "End
Task" button to close them. Do this until only Explorer and Systray are listed.
Make sure that Windows in managing your virtual memory. To do this, click on the
Start button, select Settings, then Control Panel. Double click on the System icon
to display the System Properties. Select the Performance tab and then click Virtual
Memory. Make sure that "Let Windows manage my virtual memory settings" is selected.

See also, SECTION 8 - SYSTEM DISK INSTRUCTIONS FOR WINDOWS 95

_________________________________________________________________

SECTION 5 - OTHER COMMON PROBLEMS

Problem: "The instruction at (memory address) referenced memory at (memory

address). The memory could not be read from."
Solution: This is called a "bad pointer." It happens if you don't have the latest
SoundBlaster drivers. Get the latest drivers from http://www.soundblaster.com/.
If you do not have a SoundBlaster 16 card, the message probably indicates a memory
conflict. See Section 4 for information on resolving memory conflicts.

Problem: "General Protection Fault caused by GROWSTUB in POINTER.DLL" when game

starts.
Explanation: This is caused by a Microsoft mouse driver version 9.01 GROWSTUB
component.
Solution: One of the three suggestions below should correct the problem.
1. Remove POINTER.EXE from the load= line in the file WIN.INI and then restart
Windows.
2. Download the file HD1061.EXE from the Microsoft at www.microsoft.com. This
file is self-extracting. Run "HD1061" and follow the instructions in the newly
created README.TXT file.
3. Upgrade to the Microsoft Mouse IntelliPoint software version 1.0. For
information about obtaining this upgrade, call the Microsoft Sales Information
Center at (800) 426-9400. There is a charge for this upgrade.authorized signature
needed.

Problem: The play-screen is too small.

Explanation: This game was designed to play in a full screen with a 800x600 True
Color Windows video driver.
Solution: In order to view the game in the full dimensions of your computer
screen, you will need to load a 800x600 True Color video driver that is created for
your specific brand of video card. For more information about configuring Windows
or obtaining this driver, please contact your video card manufacturer.
_________________________________________________________________

SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES

If you experience sound problems, make sure you are using the most current drivers
available for your sound card before calling technical support. If you do not have
the current Windows drivers for your sound device, you may need to contact the
manufacturer of your sound device or your local hardware supplier for an updated
set of sound drivers. Check your Windows documentation or your sound device
documentation for full instructions on updating your sound drivers.

Problem: Starting the game gives you a "Waveout Open" or "Waveout Prepare Header"
error message.
Solution: The Windows error message you are receiving indicates that your sound
card is in use by another program. This is occasionally caused by another sound
program taking control in Windows and not sharing the sound card properly.
Programs like Icon Hear It, Wired for Sound or Packard Bell Navigator can cause
this type of problem. Some screen savers like After Dark will also access the sound
card directly instead of using Windows to produce sounds. You should disable all
programs of this type before playing the game.
_________________________________________________________________

SECTION 7 - INTERNET INFORMATION (REQUIRES WINDOWS 95)

Logging On

To play a network game, you must first connect to the Internet via your Internet
Service Provider (ISP). Start your Internet software and leave it running, then
run the game and click on the Internet graphic. Alternatively, some Internet
connection methods (like Windows 95 Dial Up Networking) will be automatically
initiated by Windows 95 when you run the game and click on the Internet graphic.

Note: You must have at least a 28.8 Kbps or faster modem.

Your Internet access must be a SLIP/PPP connection that supports WinSock32.
Contact your Internet Service Provider if you are unsure whether they provide this
type of access, or if you have questions regarding how to connect to the Internet.

Note: If you use America Online to connect to the Internet, you must use the 32-bit
version of AOL 3.0 made specifically for Windows 95.

Starting a Network Game

When you click on the Internet graphic (and your Internet connection is open) the
game connects you to the World Opponent Network (WON.NET) server. You will need to
provide a user name and a password to gain entry to the WON.NET gaming area.

If you are a first-time user, click New Member after providing your user name, a
temporary password, and your e-mail address. WON.NET creates your membership with
this information, then e-mails a confirmation of your password. If you have logged
onto the server before, click Enter after providing your user name and password.

When you have successfully logged on, the Gathering Place screen appears. WON.NET
provides help on how to navigate around the gaming rooms and how to create or join
a game. For details, choose the Help in the main Gathering Place screen.

Ending a Network Game

Leave Network Game from the Go To menu.

Network Game Troubleshooting

When you attempt to start a network game, you may experience difficulties in
establishing a connection with the WON.NET server. Before you contact WON.NET
technical support, please check the following:

* Are you connected to the Internet? You must create an open Internet connection to
start a network game.
* Are you running Windows 95? The Internet portions of this game work only in
Windows 95.

If you are running Windows 95 and you are connected to the Internet, but are still
having troubles connecting to WON.NET, you may want to attempt to log in to the
WON.NET server several times. The WON.NET server is sometimes unavailable, but only
for short periods of time.

Otherwise, you may need to contact your Internet service provider and ask the
following questions:

* Does your Internet service provider support a 32-bit WinSock DLL (WSOCK32.DLL)?
The WON.NET server requires a 32-bit WinSock DLL. The WSOCK32.DLL file may exist in
your computer's WINDOWS\SYSTEM directory, but your Internet service provider may
not be accessing this DLL.
* Is your Internet connection a true PPP connection?
* Is a unique IP address assigned to your Internet connection every time you log
in?

The WON.NET server requires a true PPP connection or a unique IP address every time
you log in.

If you have addressed all of the issues above and continue to experience
difficulties in establishing a connection with the WON.NET server, please use your
web browser to visit the WON.NET web page at http://won.net/ for the most up-to-
date information on WON.NET Internet issues and versions, or send email to
wonsupport@sierra.com. For e-mail contact, please enter the name of your Sierra
game in the subject line (Hoyle Card Games, in this case).
_________________________________________________________________

SECTION 8 - SYSTEM DISK INSTRUCTIONS FOR WINDOWS 95

Use the Windows Start menu to access the Control Panel. Double-click on Add/Remove
Programs. Click the Startup Disk tab. Click Create Disk... and follow the
instructions. Further information can be found in the Sierra document SYSDISK.DOC,
available for download on the Internet at http://www.sierra.com.
_________________________________________________________________

SECTION 9 - CONTACTING SIERRA

If you are experiencing a problems in playing this game over the Internet, remember
that Internet play is only available in Windows 95, and please read the Network
Game Troubleshooting section above. If you still have questions about network
play, please use your web browser to visit the WON.NET web page at http://won.net.
For e-mail contact, please enter the name of your game in the subject line and send
mail to wonsupport@sierra.com.

For all other problems, choose one of the phone numbers or e-mail addresses below:

********************************
=======================

A) Customer Service, Support, and Sales

B) Technical Support
C) Legal Information

A) Customer Service, Support, and Sales

----------------------------------
United States

U.S.A. Sales Phone: (800) 757-7707

International Sales: (425) 746-5771
Hours: Monday-Saturday 7AM to 11 PM CST,
Sundays 8 AM to 9PM CST
FAX: (402) 393-3224

Sierra Direct
7100 W. Center Rd
STE 301
Omaha, NE 68106

United Kingdom

Cendant Software International Limited

Main: (0118) 920-9111
Monday-Friday, 9:00 a.m. - 5:00 p.m.
Fax: (0118) 987-5603
Disk/CD replacements in the U.K. are 6.00,
or 7.00 outside the UK. Add "ATTN.: Returns."

2 Beacontree Plaza,
Gillette Way,
Reading, Berkshire
RG2 0BS United Kingdom

France
Cendant Software International Limited
Tlphone: 01-46-01-46-50
Lundi au Jeudi de 10h 19h
Vendredi de 10h 18h
Fax: 01-46-30-00-65

Parc Tertiaire de Meudon

Immeuble "Le Newton"
25 rue Jeanne Braconnier
92366 Meudon La Fort Cedex
France

Germany

Cendant Software International Limited

Tel: (0) 6103-99-40-40
Montag bis Freitag von 9h - 19Uhr
Fax: (0) 6103-99-40-35

Robert-Bosh-Str. 32
D-63303 Dreieich
Germany

On-Line Sales
CompuServe United Kingdom:GO UKSIERRA
CompuServe France: GO FRSIERRA
CompuServe Germany: GO DESIERRA
Internet USA: http://www.sierra.com
Internet United Kingdom: http://www.sierra-online.co.uk
Internet France: http://www.sierra.fr
Internet Germany: http://www.sierra.de

Disk and or Manual Replacement:

Product Returns:
Sierra On-Line Returns
4100 West 190th Street
Torrance, CA 90504

Sierra On-Line Fulfillment

4100 West 190th Street
Torrance, CA 90504

NOTE: To replace your disk(s) please send only Disk #1 (or the CD) and copy of your
dated Receipt, if less then 90 days. After 90 days please include a $10 handling
fee along with Disk / CD #1. For Documentation, please include a $ 5.00 handling
fee and a photocopy ONLY of disk #1. Payment should be made at the time of your
request. Sorry, no credit cards.

* Returns to this address valid in North America only.

B) TECHNICAL SUPPORT
-------------------------
North America

Sierra On-Line offers a 24-hour automated technical support line with recorded
answers to the most frequently asked technical questions. To access this service,
call (425) 644-4343, and follow the recorded instructions to find your specific
topic and resolve the issue. If this fails to solve your problem, you may still
write, or fax us with your questions, or contact us via our Web site.

Sierra On-Line
Technical Support
P.O. Box 85006
Bellevue, WA 98015-8506

Main: (425) 644-4343

Monday-Friday, 8:00 a.m.- 4:45 p.m. PST
Fax: (425) 644-7697

http://www.sierra.com
support@sierra.com

United Kingdom

Cendant Software International Limited offers a 24-hour Automated Technical Support

line with recorded answers to the most frequently asked technical questions. To
access this service, call (0118) 920-9111, and follow the recorded instructions to
find your specific topic and resolve the issue. If this fails to solve your
problem, you may still write, or fax us with your questions, or contact us via our
Internet or CompuServe sites.

Cendant Software International Limited

2 Beacontree Plaza,
Gillette Way,
Reading, Berkshire
RG2 0BS United Kingdom

Main: (0118) 920-9111

Monday-Friday, 9:00 a.m. - 5:00 p.m.
Fax: (0118) 987-5603
http://www.sierra-online.co.uk

France

Cendant Software International Limited

Parc Tertiaire de Meudon
Immeuble "Le Newton"
25 rue Jeanne Braconnier
92366 Meudon La Fort Cedex
France

Tlphone: 01-46-01-46-50
Lundi au Jeudi de 10h 19h
Vendredi de 10h 18h
Fax: 01-46-30-00-65

http://www.sierra.fr

Germany

Cendant Software International Limited

Robert-Bosh-Str. 32
D-63303 Dreieich
Deutschland

Tel: (0) 6103-99-40-40

Montag bis Freitag von 9 - 19Uhr
Fax: (0) 6103-99-40-35
Mailbox: (0) 6103-99-40-35

http://www.sierra.de

Spain

Cendant Software International Limited

Avenida de Burgos 9
1-OF2
28036 Madrid
Spain

Telfono: (01) 383-2623

Lunes a Viernes de 9h30 a 14h y de 15h a 18h30
Fax: (01) 381-2437

Italy

Contattare il vostro distribotore.

_________________________________________________________________

SECTION 10 - GUARANTEE, WARRANTY

THE SIERRA NO-RISK GUARANTEE

We want you to be happy with every Sierra product you purchase from us. Period. If
for any reason you're unhappy with this product, return it within 30 days for an
exchange or a full refund, even if you bought it retail. (Hardware ordered direct
must be returned within ten days.) Please send back your product with your requset
for a refund (signature required if mailing via US Postal Service). Also, please
send your original sales receipt if you bought the product at a retail outlet.

The Only Catch: You've got to tell us why you don't like the game. Otherwise,
we'll never get any better. Send it back to us and we promise we'll make things
right.

Product Returns (valid in North America only):

Sierra On-Line Returns
4100 West 190th Street
Torrance, CA 90504

Disk and or Manual Replacement:

Sierra On-Line Fulfillment
4100 West 190th Street
Torrance, CA 90504

NOTE: To replace a damaged CD, please return it with a copy of your dated receipt,
if less then 90 days. After 90 days please include a $10 handling fee along with
the damaged CD. For documentation replacements, please include a $5 handling fee
and a photocopy of the CD. Payment should be made to Sierra On-Line at the time of
your request. Sorry, no credit cards.

SIERRA WARRANTY

Sierra's end user license agreement, limited warranty and return policy is set
forth in the EULA.txt, found on the CD, and is also available during the install of
the product.

Copyright/Trademarks

(c) 1998 Sierra On-Line, Inc. (R) and (TM) designate trademarks of, or licensed to
Sierra On-Line, Inc. All rights reserved.
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