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Date: 3rd May 2016
Title: UAE Exchange wins the coveted Dubai Quality Gold Award

H.H. Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai,
bestowing Dubai Quality Gold Award on UAE Exchange. Dr. B. R. Shetty, Chairman,
UAE Exchange Group, receiving the Award in the presence of other senior officials.)

Dubai, 3 May 2016: Earlier today, the Department of Economic Development (DED) in
Dubai announced the winners of the Business Excellence Awards 2015 during a
glittering ceremony held at Dubai World Trade Centre. During the event, His Highness
Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai,
presented the coveted Dubai Quality Gold Award to UAE Exchange, the leading global
remittance, foreign exchange and payment solutions brand.

In the 22 years since the launch of the Dubai Quality Awards, UAE Exchange becomes
the first ever remittance brand to win the Dubai Quality Gold Award (DQGA). The Gold
Award highlights the brand’s success in catalysing steady improvements towards
organisational and business excellence.

“We are very proud to be the first remittance brand to have won the Dubai Quality Gold
Award. It is a coveted award and a top honour, given the fact that the criteria are very
stringent and expected performance standards are extremely high,” said Dr. B. R.
Shetty, Chairman, UAE Exchange Group. “This is indeed very special to us as it
recognises the success of our robust continuous improvement programmes, put in
place to facilitate our journey to excellence,” he further added.

In a statement released by the organisation, UAE Exchange thanked their customers,
partners, regulators, well-wishers and the Government of Dubai, for inspiring the brand.
Dr. Shetty noted, “It is the quest for excellence, the endeavour to go that extra mile and
the passion to be always one step closer to our customers and partners that is the
driving force for achieving optimum quality across our worldwide operations for the last
35 years.”

The Gold Award comes as a result of a stringent long-term programme of business
excellence in UAE Exchange. The brand holds the ISO 9001 certification for Quality
Management System, ISO 14001 for Environment Management System, ISO 27001 for
Information Security System and TISSE 2012 for Service Excellence. Various quality
tools, policies and procedures have been implemented to improve the organisational
performance in a transparent fashion. Regular feedback is solicited from stakeholders
including customers, partners, employees and the society through perception studies to
improve processes and products.

The Dubai Quality Award is a framework for organisational excellence that looks at how
a company’s initiatives and structures pull together in desired directions. The award’s
methodology is based on the Excellence Model used by the European Foundation for
Quality Management (EFQM). It confers the ‘Gold’ status to only those organisations
who have won the Dubai Quality Award (DQA) and who demonstrate continual, tangible
and sustained performance improvements.

– END –

About UAE Exchange
UAE Exchange commenced its operations in 1980. Today, it has grown into a leading
global remittances, foreign exchange and payment solutions brand. Headquartered in
Abu Dhabi, the brand has spread its footprint across the world. With close to 800
branches spread across 31 countries in 5 continents, it has emerged as the widest
globally networked remittance brand. Strong correspondent banking relationship with
over 140 global banks and smart technology add to its might. Over 9000 professionals,
representing more than 40 nationalities, strive to achieve excellence and bring delight to
more than 13.2 million customers worldwide. UAE Exchange is an ISO certified brand
and member of prestigious global associations, recognised and awarded for its quality
and business excellence. For more information, please
visit:, or http://www.u

For more information, please contact:

UAE Exchange Quill Communications

Vijayam Varghese – Manager, Content & PR Vinisha Khatwani – PR Account Manager
Tel: +971 2 4945 483 Tel: +971 4 4390 490
Mob: +971 50 2143 494 Mob: +971 55 4636 544
Email: Email:

This press release was distributed by the International Trade Council.

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