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MODULE-IV (TO BE USED BY RAILWAYS) :-

• Open Internet Explorer Window


• Type the URL:-
http://202.93.154.22/cgi-bin/test.dll/irctc/services/login.do* for TDR Refund
• Type User-id & password in the Login page
• User-id & password will be provided by IRCTC
• Password shall be changed by users as and when required for security
reasons.
• The password shall be combination of Alphabet, Number, Special Characters
eg : abc-12#ry
• Change password option available in the left panel.

* The system Admin will update all team on any changes or new IP.

Required Hardware and Connectivity:-


• The desktop shall be Intel/AMD processor with at least 512MB RAM for
WinXP (or) 1GB RAM for Windows –Vista
• The Internet connection shall be broadband of at least 256kbps
• Heavy Duty Printer

USER PRIVILEGE:-

 Change Password

 Print TDR

 CCM Register

 CCM Approved

 CCM Repudiate

 CCM Return Back to IRCTC

 MIS Report

 CCM Status

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HOW TO OPEN TDR MODULE LOGIN WINDOW:-

After Oepening your System

CLICK “ Internet Explorer”

Type the URL which was provided by IRCTC then enter the “Enter” button in your
key board.

e.g http://202.93.154.22/cgi-bin/test.dll/irctc/services/login.do

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LOGIN SCREEN

ENTER YOUR USER NAME AND PASSWORD

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CLICK SUBMIT BUTTON

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CHANGE PASSWORD:-

• Password shall be changed by users as and when required for


security reasons
• The password shall be combination of Alphabet, Number, Special
Characters
eg : abc-12#ry

HOW TO CHANGE YOUR PASSWORD:-

ENTER YOUR “USER NAME” AND “PASSWORD” WHICH WAS PROVIDED BY


IRCTC CORPORATE OFFICE

CLICK “SUBMIT “BUTTON

CLICK “CHANGE PASSWORD” LINK IN LEFT PANEL

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ENTER YOUR OLD PASSWORD

ENTER YOUR NEW/CONFIRM PASSWORD AND CLICK “SUBMIT” BUTTON

YOU PASSWORD HAS BEEN CHANGED SUCESSFULLY

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PRINT TDR:-

To Print Forwarding Letter and Ticket Booking Details separately by PNRwise

CLICK “PRINT TDR” BUTTON IN LEFT PANEL

ENTER PNRNUMBER TO WANT TO PRINT TDR DETAILS

SELECT TICKET TYPE AND ISSUED BY THEN CLICK “GENERATE REPORT”


BUTTON

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FORWARDING LETTER AND TICKET BOOKING DETAILS:-

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CCM REGISTER:-

 User using this module shall Register the Case

 Those PNR shall be displayed for the cases related to the concerned Zonal
Railways, the claim has been filed by the customer using “Module-I” and
using Module-II by “IRCTC Corporate Office Admin – TDR Entry Admin - E-
ticket TDR Entry “ and approved by IRCTC Corporate Office Admin using
Module-II or IRCTC Zonal Office Admin using Module-III.

 After entering User Id & Password

o Click “CCM Register” in left panel

 The user can enter the file number which is being used by the Zonal Railways

 After Registering, the case will be electronically transfered to Module-IV in


TDR Status as register

 After case distributed , the concerned dealing clerk shall carry verification of
refund eligibility

CLICK “CCM REGISTER” AND SELECT PNR FROM LIST OF TICKETS FOR
WHICH TO BE REGISTER FROM CCM REGISTER FILTER

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OR ENTER THE PNR NUMBER FOR WHICH TO BE REGISTER

SELECT THE PNR NUMBER AND CLICK” REGISTER” BUTTON FOR WHICH TO
BE REGISTERED

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SELECT MARK AS “ REGISTERED” FROM REFUND DETAILS

ENTER CCM FILE NUMBER IN “CCM REFERENCE NO”

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CLICK “SUBMIT” BUTTON

CONFIRMATION PAGE

AFTER CONFIRMING THE ENTIRE DETAILS THEN CLICK “OK” BUTTON TO


UPDATE THE RECORDS

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 After Registering, the case will be electronically transferred to Module-IV in
TDR Status as register

 After case is distributed , the concerned dealing clerk shall carryout


verification of refund and the eligibility

REPORT FOR REGISTER CASE

SELECT REGISTERED CASE REPORT IN LEFT PANEL AND SELECT DATE


WHICH TO BE GENERATED TO THE REPORT THEN CLICK “SEARCH”
BUTTON

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CLICK “GENERATE” BUTTON TO GENERATE THE REPORT

REPORT SPECIMEN COPY

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 The Report shall contain all Ticket Detail

 Railways can use this report for verification of Refund Eligibility of the claim
case

 After verification and sanctioning of refund, the case will be updated using
Module-IV “CCM Approval”

CCM APPROVAL:-

 User using this module shall update the refund approval details.

 Those PNR shall only display for the claims registered by concerned Zonal
Railways using Module-IV

 After entering User Id & Password

o Click “CCM Approval” in left panel

 Enter Refund Particular which has been sanctioned by the Zonal Railway

 Update Refund Particular

 The Claim will be electronically transferred to Module-II and Module-III

 Cheque/Payorder should be handed over to IRCTC Zonal/Regional Office


before making this entry.

 After receiving the Cheque/Payorder the IRCT Corporate Office/IRCTC


Zonal/Regional Office shall update the refund detail using Module-II or

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Module-III

SELECT “CCM APPROVAL” AND ENTER THE PNR NUMBER FOR ENTERING
REFUND ENTRY

SELECT THE ” PNR NUMBER” FOR ENTERING TDR REFUND ENTRY

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CLICK “APPROVAL” BUTTON

 Remaining detail shall be picked from IRCTC DataBase

SELECT MARK AS “APPROVED” AND ENTER REFUND AMOUNT AND


PAYORDER/CHEQUE NUMBER IN REMARKS COLUMNS

CLICK “SUBMIT” BUTTON

AFTER CONFIRMING THE ENTIRE DETAILS THEN CLICK “OK” BUTTON TO


UPDATE THE RECORDS

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RECORD SAVED SUCCESSFULLY

 After Updating the Refund , the Claim will be electronically transferred to


Module-II and Module-III

 Concerned Authorized CCM User has to ensure the refund amount has been
processed and cheque/Pay order along with Refund Statement is handed-over

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to the concerned IRCTC/Zonal Office.

REPORT FOR APPROVED/SANCTIONED CASE

CLICK “APPROVED CASES REPORT” AND SELECT APPROVED “FROM DATE” AND “TO
DATE” FOR WHICH TO BE GENERATED

CLICK “SEARCH “BUTTON

CLICK “GENERATE” BUTTON TO GENRATE THE REPORT

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SPECIMEN REPORT SCREEN SHOT

CCM REPUDIATED (CASES REGRETTED BY CCM):-

 User using this module shall Repudiate the cases not eligible for TDR Refund

 Click “CCM Register”

 Select PNR which to be Repudiated

 Select Mark “Regret ” in “Refund Details”

 Update Record

 The Claim case will be updated the status as “CCM Regreted” and shall also
generate auto e-mail to be sent to customer accordingly.

CLICK “CCM REGISTER” AND ENTER PNR NUMBER FOR WHICH TO BE


REGRET

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CLICK “SEARCH” BUTTON TO CONTINUE THE PROCESS

SELECT MARK AS “REGRET” IN REFUND DETAILS

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CLICK “SUBMIT” BUTTON

CONFIRMATION ALERT MESSAGE

AFTER CONFIRMING THE ENTIRE DETAILS THEN CLICK “OK” BUTTON TO


UPDATE THE RECORDS

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RECORD SAVED SUCESSFULLY

VIEW STATUS

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CCM RETURN BACK TO IRCTC:-

 User using this module can return if the cases received from IRCTC those
cases are not pertaning to the concerned Railway for doing this

 Click “CCM Register” button

 Select PNR which to be return back to IRCTC

 Select Mark “Return To IRCTC” in “Refund Details”

 Update Record

 The Claim case will be electronically trasnfer to Module-II – “Returned to


IRCTC”

PROCESS FLOW:-

SELECT “CCM REGISTER FILTER” AND PNR NUMBER TO BE RETURNED


BACK TO IRCTC

CLICK “REGISTER” BUTTON

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SELECT MARK AS “RETURN TO IRCTC” IN REFUND DETAILS

CLICK “SUBMIT” BUTTON

CONFIRMATION ALERT MESSAGE

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AFTER CONFIRMING THE ENTIRE DETAILS THEN CLICK “OK” BUTTON TO
UPDATE THE RECORDS

RECORD SAVED SUCESSFULLY

 The Claim case will be electronically transferred to” Module-II – Return to


IRCTC”

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MIS REPORT:-

 Railway can take out report of the system & see their performance reports.

CLICK “CCM REPORT” AND SELECT CASES RECEIVED FROM MODULE II


AND MODULE II “FROM DATE” AND “TO DATE”

CLICK “SEARCH “BUTTON

CLICK “GENERATE” BUTTON TO GENRATE THE REPORT

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SPECIMEN REPORT SCREEN SHOT

CCM STATUS:-

SELECT “CCM STATUS” AND ENTER PNR NUMBER FOR WHICH TO BE


CHECKED

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SELECT THE “PNR NUMBER” IN LIST OF TICKETS FOR WHICH TO BE
CHECKED

CLICK “CHECK STATUS” BUTTON

RAILWAYS USER CAN VIEW THE TDR REFUND STATUS

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