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ROBYN  BROOKS    

 
Lawrenceville,  GA  |  (281)  961-­‐8829  |  brokrob@gmail.com  |  www.linkedin.com/in/RobBrooksInfo  
 

CUSTOMER  SERVICE  PROFESSIONAL,  TRAINER  &  EDUCATOR    
 

Solution-­‐oriented  educator  and  tutoring  professional  with  extensive  experience  in  partnering  with  departmental  
units  to  provide  subject-­‐matter  training  in  order  to  improve  the  corporate  learning  process.    
Strong   analytical   and   diversified   background   in   developing   and   implementing   innovative   and   collaborative  
methods  of  learning  and  instructional  techniques.  
Skilled  communicator  and  leader  with  experience  in  creating  educational  activities,  presenting  formal  curriculum,  
and  providing  performance  feedback  to  reinforce  effective  learning  and  training  programs.  
 

Curriculum  Development  |  Educational  Technology  |  Customer  Service  |  Conflict  Resolution  |  Educational  &  
Corporate  Training  |  Program  Management    
 
TECHNICAL  SKILLS
Software:  MS  Office,  SMART  Board,  Blackboard,  Adobe  (Photoshop,  Connect,  and  Acrobat),  Prezi,  Web  2.0  tools    
 
PROFESSIONAL  EXPERIENCE  
SKOOLI  –  TORONTO,  ONTARIO     October  2015  –  Present  
Online  Tutor    
§   Provide  academic  assistance  to  students  in  group  and  individual  settings    
§   Assist  students  in  creative  and  essay  writing,  reading,  and  grammatical  skills    
§   Curate  and  develop  lesson  plans  for  reading  and  ESL  students  (ages  6  to  60)    
 
ALASKA  AIRLINES      –  SEATTLE,  WA   July  1992  –  Present  
Flight  Attendant    
§   Oversee  all  aspects  of  customer  service,  delegating  responsibilities  and  ensuring  in-­‐flight  safety  on  aircrafts    
§   Facilitate   training   for   onboarding   classes   (up   to   30   students   per   class).   Adhere   to   in-­‐flight   manual,   safety  
procedures  and  customer  service  protocol;  incorporate  a  variety  of  presentation  methods.  
§   Successfully  completed  annual  FAA  mandatory  training  courses  and  recertification  
§   Utilize  empathetic  and  sympathetic  listening  skills  to  people  from  a  wide  variety  of  backgrounds  and  cultures  
§   Assist  in  screening  and  interviewing  new  flight  attendants  for  hiring  consideration;  facilitate  training  to  newly  
hired  flight  attendants  during  onboarding  orientation    
§   Understand  and  communicate  onboard  safety  equipment  and  emergency  procedure    
§   Provide  safety  and  security  to  unaccompanied  minors    
 
SPRING  INDEPENDENT  SCHOOL  DISTRICT  –  HOUSTON,  TX     January  2008  –  June  2008  
Substitute  Teacher    
§   Executed  lesson  plans  and  curriculum  under  the  direction  of  the  teacher  in  K-­‐6  grade  classrooms  
§   Maintained  and  promoted  a  healthy  learning  environment,  classroom  routines,  and  discipline  standards  
§   Ensured  adherence  to  school  administrative  procedures      
§   Provided  updates  to  teachers  and  parents  regarding  student’s  progress;  maintained  student  records    
 
EDUCATION  &  CERTIFICATIONS
Master  of  Arts  in  Educational  Technology,  Azusa  Pacific  University                        2015  
Bachelor  of  Science  in  Human  Services  &  Management,  University  of  Phoenix                                                                        2013                              
Certifications:  Voice  Thread  Educator  |  Conflict  Resolution  (2011)  |  Oxford  Seminars  –  ESL  /  TESOL/  TEFL  (2014)    
 

PROFESSIONAL  AFFILIATIONS  &  COMMUNITY  INVOLVEMENT    
National  Teachers  Association  |  California  Parent  Teacher  Association  |  ISTE  |  ESL  Adult  /  Tutor  –  Chino  Hills  Library