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Carol J.

Alexandria, VA (703) 286-5717

To obtain a position as an Instructional Designer where I can use technology, grounded
design, and sound teaching methods to develop training that helps adults learn effectively.
Received a corporate award for voluntarily revising vendor-developed training and
delivering a focused training product that met specific audience needs in less training time
Developed an online help system that enabled call center representatives to quickly search
for inquiry information, which resulted in savings by reducing time per call
Revitalized existing curriculum with creative and relevant interactivity, resulting in
increased retention of course content
Researched, collected, organized and documented proprietary expertise from multiple
sources, creating a core-business training document used by multiple functional areas
Received a corporate award for developing a tracking database that improved project
tracking and resource management by centralizing critical information and providing
reporting capability
Designed and maintained databases for business critical processes, such as: Train-the-
Trainer seminars, projects, client communication, personnel actions, and school
MS Office, including Oral and written Personnel Management
MS Access communication Systems
Problem Solving Training Flexibility
Top Secret/SCI Courseware HTML5
Customer Service development Adobe Captivate
Training Analyst, May 2016 September 2016
HQ, Intelligence and Security Command (INSCOM), Ft Belvoir, VA
Major Army Command with over 17,500 Soldiers, Department of the Army civilians, and contractors, located at
180 locations in 40 countries
Worked in the Foundry Program Offices Training Management section. Foundry is a
program that enables Army intelligence personnel to sustain intelligence skills pertinent
to their units mission, to improve their individual and collective technical and analytical
skills, and to receive required accreditation and certification training to successfully
execute intelligence missions in support of the units mission.
Consolidated and coordinated the completion of the Foundry Programs quarterly
training execution report, a report that is a reconciliation and detailed summary of all
training and funding executed during the previous quarter
Tracked cadre certification information for Foundry course instructors nationwide
Planned and coordinated a week long familiarization course that involved escorting
attendees to national organizations in the DC Metro area
Maintained the INSCOM Foundry Programs web page, to include a repository for
training support packages
Carol J. Murphy Page 2

Army Drilling Individual Mobilization Augmentation Program Coordinator

January 2012 September 2014
National Geospatial-Intelligence Agency (NGA), Springfield, VA
Department of Defense Agency with over 9000 employees
Served as liaison between over 70 employees assigned to a DoD program and the Army
Human Resources department for pay, contracts, and personnel actions
Advised leadership and employees on policies and regulations regarding part time
Educated personnel on employee evaluations, pay, benefits, and business travel
Cleaned up backlog of personnel evaluations, ensuring overdue evaluations were
completed and submitted

Human Resources Manager, May 2006 November 2011

Headquarters, Military Intelligence Readiness Command, Ft Belvoir, VA
U.S. Army Reserve Major Subordinate Command (MSC) with over 6,000 soldiers assigned
Processed military individual and organization awards at the Headquarters level for the
Chief Executive Officers approval
Researched proper processing requirements for awards beyond regulatory timelines for
submission and approval and processed accordingly
Monitored readiness statistics and coached Human Resources staff to improve in the
area of tracking performance evaluation completion and other readiness requirements
Facilitated weekly evaluation teleconference to hold subordinate entities accountable to
complete due and overdue performance evaluations and to guide Human Resources staff
in the proper updating of employee training and qualifications progress reports
Established organizational intranet files and web pages for subordinate entities,
transferring Personal and Team folders/content over to organizational folders
Ensured subordinate web pages were branded with the company logo/banner.
Assisted subordinate organization staff members with setting up their web pages and
knowledge centers
Assisted in the development of a personnel actions tracking database to track employee
personnel actions flowing through the Headquarters Human Resources office
Developed and maintained web-based communication vehicles between the
Headquarters Human Resources office and subordinate entities.
Administrative Assistant, January April 2006
Grace Chapel, Lexington, MA
Non-denominational church with over 2000 members
Performed general administrative duties
Responsible for logistical coordination for various events and activities
Administrative Assistant, 2005
U.S. Army Reserve, Ayer, MA
Performed general administrative duties, updating personnel records, and assisting in the
planning/coordinating of a major training event
Carol J. Murphy Page 3

Private Healthcare Systems, Waltham, MA, December 1997 March 2005.

National managed care organization with corporate headquarters in Waltham, MA
User Acceptance Tester 2002 2005.
Tested various software applications, such as: enhancements to the PHCS proprietary
database, web-based applications, new vendor contact management software, and
Actuate reports; prior to release to business users
Coordinated with end users to ensure testing scenarios mirrored actual tasks
Developed and maintained a manual documenting team processes
Courseware Developer I 2001 2002.
Wrote/edited paper-based training documentation on PHCS services, systems and
operations, including flowcharts, tables, and graphics
Met with internal customers to assess the scope of documentation projects and conduct
needs analysis
Worked with trainers to develop or revise various educational materials, including
participant training guides, facilitator guides, and job aids
Delivered company-wide or business operations training on an as-needed basis
Developed online help systems
Collaborated with subject matter experts to ensure courseware accuracy
Senior Secretary 1997 - 2001.
Developed and assembled manuals, reports, spreadsheets, and correspondence
Edited and produced presentations for internal and external meetings
Designed and maintained databases for business critical processes, such as (a) Train-the-
Trainer seminars (b) projects, and (c) client communication
Master of Education, Curriculum and Instruction, with concentration in Instructional
Design and Technology, George Mason University, Fairfax, VA
Graduate Certificate, e-Learning, George Mason University, Fairfax, VA
Post Baccalaureate Certificate, Technical Communication, Bentley College, Waltham, MA
Bachelor of Science, Bible, Columbia International University, Columbia, SC
Other Training
Total Force Training Center, Ft McCoy, WI, ATRRS Operator Course
Executrains class, Microsoft Access Advanced
Langevins Seminar, Instructional Design for New Designers
Bob Pikes Seminar, Creative Training Techniques
Other Relevant Experience
Spent 14 years as a Human Resources NCO and ATRRS operator in the US Army Reserves,
working in the personnel office of a reserve unit with a mission to train soldiers for various Military
Intelligence occupational specialties. During this time, I developed a database to track students,
instructors, and classes; to run various reports; and to print sign-in rosters, student training
certificates, and certificates of appreciation for guest instructors. I also registered soldiers for various
professional development courses using the Army Training Requirements and Resources System