Professional Documents
Culture Documents
PHARMACY SERVICES NC II
Page No.
COMPETENCY MAP 43
ACKNOWLEDGEMENTS
TRAINING REGULATIONS FOR
PHARMACY SERVICES
BASIC COMPETENCIES
UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION
UNIT CODE : 500311105
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to
gather, interpret and convey information in response to workplace
requirements.
PERFORMANCE CRITERIA
ELEMENT Italicized terms are elaborated in the Range of Variables
1. Obtain and convey 1.1 Specific and relevant information is accessed from appropriate
workplace sources.
information 1.2 Effective questioning, active listening and speaking skills are used
to gather and convey information.
1.3 Appropriate medium is used to transfer information and ideas
1.4 Appropriate non- verbal communication is used.
1.5 Appropriate lines of communication with supervisors and
colleagues are identified and followed.
1.6 Defined workplace procedures for the location and storage of
information are used.
1.7 Personal interaction is carried out clearly and concisely.
2. Participate in 2.1 Team meetings are attended on time.
workplace meetings 2.2 Own opinions are clearly expressed and those of others are
and discussions listened to without interruption.
2.3 Meeting inputs are consistent with the meeting purpose and
established protocols.
2.4 Workplace interactions are conducted in a courteous manner.
2.5 Questions about simple routine workplace procedures and maters
concerning working conditions of employment are asked and
responded to.
2.6 Meetings outcomes are interpreted and implemented.
3. Complete relevant 3.1 Range of forms relating to conditions of employment is completed
work related accurately and legibly.
documents 3.2 Workplace data is recorded on standard workplace forms and
documents.
3.3 Basic mathematical processes are used for routine calculations.
3.4 Errors in recording information on forms/ documents are identified
and properly acted upon.
3.5 Reporting requirements to supervisor are completed according to
organizational guidelines.
TR FOR PHARMACY SERVICES NCII 2
RANGE OF VARIABLES
VARIABLE RANGE
1. Appropriate sources 1.1 Team members
1.2 Suppliers
1.3 Trade personnel
1.4 Local government
1.5 Industry bodies
2. Medium 2.1 Memorandum
2.2 Circular
2.3 Notice
2.4 Information discussion
2.5 Follow-up or verbal instructions
2.6 Face to face communication
3. Storage 3.1 Manual filing system
3.2 Computer-based filing system
4. Forms 4.1 Personnel forms, telephone message forms, safety reports
5. Workplace 5.1 Face to face
interactions 5.2 Telephone
5.3 Electronic and two way radio
5.4 Written including electronic, memos, instruction and forms, non-
verbal including gestures, signals, signs and diagrams
6. Protocols 6.1 Observing meeting
6.2 Compliance with meeting decisions
6.3 Obeying meeting instructions
PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of Variables
1. Describe team role 1.1. The role and objective of the team is identified from
and scope available sources of information.
1.2. Team parameters, reporting relationships and responsibilities
are identified from team discussions and appropriate external
sources.
2. Identify own role and 2.1. Individual role and responsibilities within the team
responsibility within environment are identified.
team
2.2. Roles and responsibility of other team members are identified
and recognized.
2.3. Reporting relationships within team and external to team are
identified.
3. Work as a team 3.1. Effective and appropriate forms of communications used and
member interactions undertaken with team members who contribute to
known team activities and objectives.
3.2. Effective and appropriate contributions made to complement
team activities and objectives, based on individual skills and
competencies and workplace context.
3.3. Observed protocols in reporting using standard operating
procedures.
3.4. Contribute to the development of team work plans based on
an understanding of teams role and objectives and individual
competencies of the members.
VARIABLE RANGE
1. Role and objective of 1.1 Work activities in a team environment with enterprise or
team specific sector
1.2 Limited discretion, initiative and judgment maybe
demonstrated on the job, either individually or in a team
environment
2. Sources of 2.1 Standard operating and/or other workplace procedures
information
2.2 Job procedures
2.3 Machine/equipment manufacturers specifications and
instructions
2.4 Organizational or external personnel
2.5 Client/supplier instructions
2.6 Quality standards
2.7 OHS and environmental standards
3. Workplace context 3.1 Work procedures and practices
3.2 Conditions of work environments
3.3 Legislation and industrial agreements
3.4 Standard work practice including the storage, safe handling
and disposal of chemicals
3.5 Safety, environmental, housekeeping and quality guidelines
PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of Variables
1. Integrate personal 1.1 Personal growth and work plans are pursued towards
objectives with improving the qualifications set for the profession.
organizational goals
1.2 Intra and interpersonal relationships are maintained in the
course of managing oneself based on performance
evaluation.
1.3 Commitment to the organization and its goal is demonstrated
in the performance of duties.
2. Set and meet work 2.1 Competing demands are prioritized to achieve personal, team
priorities and organizational goals and objectives.
2.2 Resources are utilized efficiently and effectively to manage
work priorities and commitments.
2.3 Practices along economic use and maintenance of equipment
and facilities are followed as per established procedures.
3. Maintain professional 3.1 Trainings and career opportunities are identified and
growth and availed of based on job requirements.
development
3.2 Recognitions are sought/received and demonstrated as proof
of career advancement.
3.3 Licenses and/or certifications relevant to job and career are
obtained and renewed.
VARIABLE RANGE
1. Evaluation 1.1 Performance Appraisal
1.2 Psychological Profile
1.3 Aptitude Tests
2. Resources 2.1 Human
2.2 Financial
2.3 Technology
2.3.1 Hardware
2.3.2 Software
3. Trainings and career 3.1 Participation in training programs
opportunities 3.1.1 Technical
3.1.2 Supervisory
3.1.3 Managerial
3.1.4 Continuing Education
3.2 Serving as Resource Persons in conferences and workshops
4. Recognitions 4.1 Recommendations
4.2 Citations
4.3 Certificate of Appreciations
4.4 Commendations
4.5 Awards
4.6 Tangible and Intangible Rewards
5. Licenses and/or 5.1 National Certificates
certifications 5.2 Certificate of Competency
5.3 Support Level Licenses
5.4 Professional Licenses
PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of Variables
1. Identify hazards and 1.1 Safety regulations and workplace safety and hazard control
risks practices and procedures are clarified and explained based on
organization procedures.
1.2 Hazards/risks in the workplace and their corresponding
indicators are identified to minimize or eliminate risk to co-
workers, workplace and environment in accordance with
organization procedures.
1.3 Contingency measures during workplace accidents; fire and
other emergencies are recognized and established in
accordance with organization procedures.
2. Evaluate hazards and 2.1 Terms of maximum tolerable limits which when exceeded will
risks result in harm or damage is identified based on threshold limit
values (TLV).
2.2 Effects of the hazards are determined.
2.3 OHS issues and/or concerns and identified safety hazards are
reported to designated personnel in accordance with
workplace requirements and relevant workplace OHS
legislation.
3. Control hazards 3.1 Occupational Health and Safety (OHS) procedures for controlling
and risks hazards/risks in workplace are consistently followed.
3.2 Procedures for dealing with workplace accidents, fire and
emergencies are followed in accordance with organization
OHS policies.
3.3 Personal protective equipment (PPE) is correctly used in
accordance with organization OHS procedures and practices.
3.4 Appropriate assistance is provided in the event of a workplace
emergency in accordance with established organization
protocol.
4. Maintain OHS 4.1 Emergency-related drills and trainings are participated in as
awareness per established organization guidelines and procedures.
4.2 OHS personal records are completed and updated in
accordance with workplace requirements.
PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of Variables
1. Maintain a 1.1 Uniform and personal grooming maintained to assignment
professional image requirements.
1.2 Personal presence maintained according to employer
standards.
1.3 Visible work area kept tidy and uncluttered.
1.4 Equipment stored according to assignment requirements.
2. Meet client/customer 2.1 Client requirements identified and understood by referral to the
requirements assignment instructions.
2.2 Client requirements met according to the assignment
instructions.
2.3 Changes to clients needs and requirements monitored and
appropriate action taken.
2.4 All communication with the client or customer is clear and
complies with assignment requirements.
3. Build credibility with 3.1 Client expectations for reliability, punctuality and appearance
customers/clients adhered to.
3.2 Possible causes of client/customer dissatisfaction identified,
dealt with and recorded according to employer policy.
3.3 Client fully informed of all relevant security matters in a timely
manner and according to agreed reporting procedures.
VARIABLE RANGE
1. Personal Presence May include:
1.1 Stance
1.2 Posture
1.3 Body Language
1.4 Demeanour
1.5 Grooming
2. Employer Standards May include:
2.1 Standing Orders
3. Client Requirements May include:
3.1 Assignment Instructions
3.2 Post Orders
3.3 Scope to modify instructions/orders in light of changed situations
4. Assignment May be conveyed in:
Instructions 4.1 Writing
4.2 Verbally
4.3 Electronically
5. Clients Needs and May be detected by:
Requirements 5.1 Review of the client brief and/or assignment instructions
5.2 Discussion with the client/customer
6. Appropriate Action May include:
6.1 Implementing required changes
6.2 Referral to appropriate employer personnel
6.3 Clarification of client needs and instructions
7. Customers May include:
7.1 All members of the public
PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of Variables
1. Plan for completion of 1.1 Tasks accurately identified.
own workload
1.2 Priority allocated to each task.
1.3 Time lines allocated to each task or series of tasks.
1.4 Tasks deadlines known and complied with whenever possible.
1.5 Work schedules are known and completed within agreed time
frames.
1.6 Work plans developed according to assignment requirements
and employer policy.
1.7 Uncompleted work or tasks detailed and responsibility for
completion passed to incoming shift or other appropriate
persons.
2. Maintain quality of 2.1 Personal performance continually monitored against agreed
own performance performance standards.
2.2 Advice and guidance sought when necessary to achieve or
maintain agreed standards.
2.3 Guidance from management applied to achieve or maintain
agreed standards.
2.4 Standard of work clarified and agreed according to employer
policy and procedures.
3. Build credibility with 3.1 Client expectations for reliability, punctuality and appearance
customers/clients adhered to.
3.2 Possible causes of client/customer dissatisfaction identified,
dealt with and recorded according to employer policy.
3.3 Client fully informed of all relevant security matters in a timely
manner and according to agreed reporting procedures.
VARIABLE RANGE
PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of Variables
1. Receives prescription 1.1 Client/patient is greeted in accordance with pharmacy
from client/patient guidelines and procedures and prescription is received.
1.2 Client/patient prescription/s are taken or directed to dispensing
area within pharmacy.
2. Confirm client/patient 2.1 Prescriber details and prescription is verified, data checked
particulars and and client/patient details confirmed and updated/amended
prescription validity according to pharmacy policy and legislative requirements.
2.2 Client/patient is questioned regarding any entitlement status in
regard to the Health Care Benefits Scheme and Philhealth
insurance,
2.3 Where multiple items appear on the script, confirmation is
obtained whether all are to be dispensed at the same time.
2.4 Prescription is verified according to pharmacy policy and
legislative requirements.
3. Confirm 3.1 Prescription discrepancies and/or other situations requiring
clients/patients additional assistance are recognized and referred to the
prescription needs appropriate pharmacy staff or pharmacist.
3.2 The verified prescription is passed on to the pharmacist.
3.3 Client/patient is advised of expected prescription preparation
time and/or delivery times as appropriate.
3.4 Client/patient is advised promptly of any difficulty in filling
prescription.
3.5 Confidentiality, tact and privacy are maintained at all times while
interacting with clients/patients and/or passing on relevant
information to other pharmacy staff.
VARIABLE RANGE
1. Clients/Patients May include but are not limited to:
1.1 Clients, patients or their authorized agents/representatives.
1.2 Clients, patients with routine or special requests
1.3 Clients, patients with special needs e.g. elderly, infants, etc.
1.4 Regular and new clients, patients
1.5 People from a range of social, cultural or ethnic backgrounds and
physical and mental abilities and may be unwell, drug affected,
grieving or upset
1.6 As defined in Philippine Pharmacy Act, as amended
2. Prescription details May include but are not limited to:
2.1 Doctors full name, current address and date, contact nmber, PRC
license Number, PTR
2.2 Name of medication (as prescribed under Generic Act, as
amended), quantity prescribed and dosage requirements
2.3 Number of repeats
3. Prescription validity May include but are not limited to:
3.1 Written in ink or computer generated (must have handwritten
signature)
3.2 Life of prescription according to legislative requirements
3.3 Adequate written instructions on the dosage regimen, in
accordance with the provision of legislative requirements
4. Client/Patient details May include but are not limited to:
4.1 Full name and current address
4.2 Date of birth
4.3 Gender
4.4 Age if client/patient is under 12 years or elderly (over 60)
4.5 Weight of client/patient
4.6 Proof of entitlement, if any, under the Health Care Benefits
Scheme e.g. concessional benefits
4.7 Philhealth number
4.8 Private health cover
4.9 Any allergies or adverse reactions to medications suffered in the
past
4.10 Pre-existing medical conditions
Note: Please check / cross reference with the relevant provisions of Generic Act.
PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of Variables
1. Set out materials for 1.1 Dose administration and packaging documentation,
packaging instructions and procedures are identified.
1.2 Appropriate packaging materials and pharmaceutical
products are identified and collected.
1.3 The packaging work area and related equipment/apparatus
complies with pharmacy specifications and regulatory.
2. Pack or pre-pack 2.1 Bulk product/medicine is allocated to packaging equipment/pre-
products packaging apparatus in accordance with pharmacist
instructions, occupational safety requirements and infection
control guidelines.
2.2 Dose administration containers are filled according to prescription
requirements and verified by pharmacist.
2.3 Packaging equipment is cleaned, storage and work area tidied
according to pharmacy policy.
3. Complete dose 3.1 Dosage administration container labels, including cautionary
administration and advisory labels, are prepared and attached according to
documentation pharmacy procedures and legislative requirements.
3.2 Dose administration documentation is completed under
pharmacist supervision and maintained according to
pharmacy procedures.
VARIABLE RANGE
1. Dose administration May include but are not limited to:
and packaging 1.1 Service contracts
documentation
1.2 Orders/requisitions
1.3 Relevant records
1.4 Prescriptions
2. Packaging May include but are not limited to:
procedures 2.1 Workflow procedures
2.2 Personal hygiene and dress code
2.3 Cleaning, preparing and setting packaging machinery,
equipment and/or counting trays
2.4 Maintaining appropriate storage area
3. Packaging materials May include but are not limited to:
and products Dosage administration aids/containers
Tamper proof dose administration containers
Webster style containers
Heat seal or press seal equipment
Durable dosette boxes
Formulary drugs and non-formulary drugs e.g. special access
scheme drugs
Routine handling products and products requiring special handling
and/or storage
4. Packaging May include but are not limited to:
equipment/pre- 4.1 Scales, measures
packaging apparatus
may be operated 4.2 Irons, heat sealing equipment
manually or 4.3 Tweezers
automatically
4.4 Gloves
5. Storage and work May include but are not limited to:
area conditions 5.1 Correct temperature
5.2 Humidity, light
5.3 Security
5.4 Ventilation
5.5 Isolation and correct storage of hazardous substances
PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of Variables
1. Identify 1.1 Duties of a pharmacy aide are identified and applied
responsibilities of a according to pharmacy policies, standards, infection control
pharmacy guidelines and relevant legislation.
aide/pharmacy 1.2 Limitations to the role of a pharmacy aide/pharmacy
assistant assistant are identified according to pharmacy policy and
regulatory requirements.
1.3 Laws and regulations applicable to the pharmacy staff
member working within the dispensary area are identified.
1.4 Dispensary workflow design and/or pharmacy concepts and
protocols are identified and applied according to pharmacy
procedures and regulatory requirements.
2. Develop drug 2.1 Therapeutic classifications, indications and effects are
knowledge identified.
2.2 Medical abbreviation, storage and location requirements
in accordance with regulations are identified.
3. Perform prescription 3.1 Prescription and medication record is referred to pharmacist for
filling clinical evaluation.
3.2 Prescription/patient data is accurately and confidentially
entered into dispensary computer/records according to
regulatory and pharmacist is alerted to any previous medical
history, interactions or allergies.
3.3 Labels are prepared in accordance with regulatory, ensuring they
are legible.
3.4 Appropriate cautionary and advisory instructions are incorporated
into label or attached separately.
3.5 Prescribed medications are selected in the desired form, counted
according to the prescription, measured in the appropriate
devices, and the correct quantity packaged into a suitable
container under pharmacist supervision.
3.6 Labels are correctly fixed to containers after pharmacist has
checked them against the prescription order in accordance
with pharmacy procedures.
3.7 Packaged items are checked for accuracy.
VARIABLE RANGE
1. Duties of Pharmacy May include but are not limited to:
Aide 1.1 Perform routine procedures on computers
1.2 Perform clerical functions associated with prescription
dispensing
1.3 Order, receive, unpack, check and put away dispensing stock
1.4 Check expiry dates and rotate stock
1.5 Prepare Health Care Benefits Scheme claims
1.6 Pack stock from large containers into smaller containers
1.7 Select pre-packed stock from shelves under direction of
pharmacist
1.8 Stamp and collate prescription forms
1.9 Prepare and attach dispensing labels to containers
1.10 Organize all documentation and medicines for checking by
pharmacist
1.11 Prepare medication into dose administration containers,
provided it is checked by a pharmacist.
2. Regulatory Salient / relevant provisions of the following:
requirements 2.1 Consumer Law, Environmental Law, Occupational Safety,
Health and Welfare Law
2.2 The Pharmacy/Pharmacists Act and related regulations
2.3 Drugs, Poisons and Controlled Substances/Poisons Act and
related regulations
2.4 Therapeutic Goods Act
2.5 Health Act and related regulations
2.6 Privacy Legislation
2.7 Pharmacy Board Guidelines and/or directives
2.8 Pharmaceutical Society of the Philippines Professional
Practice Standards
2.9 Codes of Conduct/Ethics
3. Infection control May include but are not limited to:
guidelines 3.1 Hand washing
3.2 Wearing of PPEs
3.3 Sterilizing, disinfecting and/or cleaning equipment
PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of Variables
1. Develop knowledge 1.1 Stock procurement procedures are identified according to
of stock procurement pharmacy policy and procedures.
procedures
1.2 Stock procurement systems are accurately compiled,
maintained and data is securely stored.
2. Order and receive 2.1 Orders for pharmaceutical stock are generated as requested
stock medication according to pharmacy policies and procedures.
2.2 Stock received is unpacked promptly and checked in
accordance with regulatory and pharmacy procedures.
2.3 Stock received is reconciled against delivery
documentation, noting any discrepancies.
2.4 Stock data is accurately entered into computer system, where
appropriate.
2.5 Stock is labeled with shelf tickets where appropriate.
2.6 Procedures for accepting stock back for disposal from
patients/customers is identified and applied.
2.7 Products are stored according to manufacturers specification,
pharmacy policy and regulatory.
3. Perform drug storage 3.1 Temperature sensitive products are identified.
tasks
3.2 Drug storage procedures are identified and applied in
accordance with regulatory.
3.3 Storage conditions are monitored and maintained according
to manufacturers instructions, pharmacy procedures and
legislative requirements.
PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of Variables
1. Perform 1.1 Housekeeping/maintenance procedures are identified and
housekeeping/mainte performed in line with pharmacy policy and regulations.
nance duties
1.2 Housekeeping procedures are performed to ensure area is
kept clean, using appropriate cleaning materials and
methods, to avoid cross-contamination and/or accidents in
accordance with industry guidelines.
1.3 Tools and equipment are cleaned and used in accordance
with manufacturers instructions, regulations and
contamination control.
1.4 Equipment and consumable materials are maintained and
stored correctly after use in line with pharmacy policy.
2. Follow appropriate 2.1 Procedures to achieve a safe working environment in the
health and safety area are identified, followed and maintained.
practices in the area
2.2 All unsafe situations are identified and reported to the
pharmacist according to pharmacy policy and regulatory.
2.3 Pharmacy policy and regulatory regarding correct manual
handling practices are identified and applied.
2.4 All housekeeping/maintenance routines are carried out safely,
effectively and efficiently with minimum inconvenience to
customers and staff, according to pharmacy policy.
2.5 Dispensing area access controls are identified and adhered
to.
This set of standards provides Technical and Vocational Education and Training (TVET)
providers with information and other important requirements to consider when designing training
programs for the PHARMACY SERVICES NC II qualification.
This includes information on curriculum design; training delivery; trainee entry requirements;
tools and equipment; training facilities; trainers qualification and institutional assessment
This course is designed to enhance the knowledge, skills and attitudes of an individual in the
field of pharmaceutical services in accordance with industry standards. It covers the basic, common
and core competencies in PHARMACY SERVICES NC II.
BASIC COMPETENCIES
(18 Hours)
Unit of Assessment
Learning Outcomes Methodology
Competency Approach
1. Participate in 1.1 Obtain and convey workplace Group Demonstration
workplace information. discussion Observation
communication 1.2 Complete relevant work related Interaction Interviews/
documents.
questioning
1.3 Participate in workplace meeting
and discussion.
2. Work in a team 2.1 Describe and identify team role Discussion Demonstration
environment and responsibility in a team. Interaction Observation
2.2 Describe work as a team member.
Interviews/
questioning
3. Practice career 3.1 Integrate personal objectives Discussion Demonstration
professionalism with organizational goals. Interaction Observation
3.2 Set and meet work priorities.
Interviews/
3.3 Maintain professional growth
questioning
and development.
Unit of Assessment
Competenc Learning Outcomes Methodology Approach
y
1. Maintain an 1.1 Maintain a professional image Group Written
effective 1.2 Build credibility with Discussion Examination
relationship with customers/clients Lecture Demonstration
clients/customers Role Playing Observation
Simulation
2. Manage own 2.1 Plan completion of own Group Written
performance workload Discussion Examination
2.2 Maintain quality of own Lecture Demonstration
performance Role Playing Observation
Simulation
CORE COMPETENCIES
(235 Hours)
Unit of Assessment
Learning Outcomes Methodology
Competency Approach
1. Receive and 1.1 Receive prescription from Discussion/ Written
analyze client/patient Demonstration Examination
prescriptions for 1.2 Confirm client/patient Demonstration
dispensing particulars and prescription Observation
validity
1.3 Confirm client/patient particular
needs
2. Prepare 2.1 Set-out materials for packaging Discussion/ Written
medications as 2.2 Pack or pre-pack product Demonstration Examination
prescribed by 2.3 Complete dose administration Demonstration
doctors or as documents Observation
requested by
clients
3. Perform 3.1 Identify responsibilities of a Discussion/ Written
dispensing pharmacy aide/pharmacy Demonstration Examination
operations assistant Demonstration
3.2 Develop drug knowledge Observation
3.3 Prepare prescription
The delivery of training should adhere to the design of the curriculum. Delivery should be
guided by the 10 basic principles of competency-based TVET.
The competency-based TVET system recognizes various types of delivery modes, both on
and off-the-job as long as the learning is driven by the competency standards specified by the
industry. The following training modalities may be adopted when designing training programs:
The dualized mode of training delivery is preferred and recommended. Thus programs would
contain both in-school and in-industry training or fieldwork components. Details can be
referred to the Dual Training System (DTS) Implementing Rules and Regulations.
Modular/self-paced learning is a competency-based training modality wherein the trainee is
allowed to progress at his own pace. The trainer just facilitates the training delivery.
Peer teaching/mentoring is a training modality wherein fast learners are given the opportunity
to assist the slow learners.
Supervised industry training or on-the-job training is an approach in training designed to
enhance the knowledge and skills of the trainee through actual experience in the workplace
to acquire specific competencies prescribed in the training regulations.
Distance learning is a formal education process in which majority of the instruction occurs
when the students and instructor are not in the same place. Distance learning may employ
correspondence study, audio, video or computer technologies.
Project-Based Instruction is an authentic instructional model or strategy in which students plan,
implement and evaluate projects that have real world applicants.
3.3 TRAINEE ENTRY REQUIREMENTS
Trainees or students wishing to enroll in these course qualifications should possess the
following requirements:
This list does not include specific institutional requirements such as educational attainment,
appropriate work experience and others that may be required of the trainees by the school or
training center delivering this TVET program.
Recommended list of tools, equipment and materials for the training of a maximum of 25
trainees for Pharmacy Services NC II are as follows:
PHARMACY SERVICES NC II
TRAINER QUALIFICATION (TQ II)
4.1 To attain the National Qualification of Pharmacy Services NC II, the candidate must demonstrate
competence through project-based assessment covering all the units listed in Section 1.
Successful candidates shall be awarded a National Certificate signed by the TESDA Director
General.
4.2 Assessment shall focus on the core units of competency. The basic and common units shall be
integrated or assessed concurrently with the core units.
4.3 The following are qualified to apply for assessment and certification:
4.4 Reassessment is allowed only after one month from the date of assessment. Reassessment for
a National Certificate shall be done only on task/s that the candidate did not successfully
achieve.
4.5 A candidate who fails the assessment for two (2) consecutive times will be required to go
through a refresher course before taking another assessment.
4.6 Only certified individuals in this Qualification may be nominated by the industry sector for
accreditation as competency assessor.
4.7 Only accredited competency assessors are allowed to conduct competency assessment.
However, trainers who are accredited competency assessors are not allowed to assess their
trainees.
4.8 Assessment of competence must be undertaken only in TESDA Accredited Assessment Center.
The performance assessment (demonstration of competence), however may be done in any
venue or workplace duly designated by an accredited assessment center.
4.9 The guidelines on assessment and certification are discussed in detail in the Procedures
Manual on Assessment and Certification and Guidelines on the Implementation of the
Philippine TVET Qualification and Certification system (PTOQCS).
COMPETENCY MAP HEALTH CARE SECTOR (PHARMACY SERVICES NC II)
BASIC COMPETENCIES
Receive and respond Practice basic
Demonstrate work Participate in workplace Work in team Practice career
to workplace Work with others housekeeping
values communication environment professionalism
communication procedures
Practice occupational
health and Use mathematical
Lead workplace Develop and practice Solve problems related Use relevant
safety Lead small team concepts and
communication negotiation skills to work activities technologies
procedure techniques
s
Utilize specialized Apply problem solving
Develop teams and Collect, analyze and Promote environmental
communic techniques in the Plan and organize work
individuals organize information protection
ation skills workplace
COMMON COMPETENCIES
Assist with
Implement and monitor Respond effectively Maintain high Maintain instruments
Assist in dental administration in
infection control policies to difficult/challenging Apply basic first aid standard of patient and equipment in work
laboratory procedures dental laboratory
and procedures behavior services area
practice
Follow occupational
Maintain an effective Maintain infection
Manage own health and safety
relationship with customers control in dental
performance policies in dental
and clients practice
laboratory facilities
CORE COMPETENCIES
Provide care and Foster social, Foster the physical Maintain a healthy
Provide care and support
Provide care and intellectual, creative and Provide care and
support to infants and emotional development
development of to people with special and safe
support to children support to elderly needs
toddlers of children children environment
Clean living room, dining Wash and iron Collect and maintain linen
Respond to Prepare hot and Prepare and maintain Assist in patient
room, bedrooms, toilet clothes, linen and stocks at end users
emergency cold meals beds location mobility
and bathroom fabric
Assist in bio- Handle waste in a Perform corrective Perform preventive
Install biomedical Repair biomedical
Assist in transporting psychosocial support health care maintenance on maintenance on
equipment biomedical equipment equipment
patients care of patients environment biomedical equipment
Implement safe access Deliver basic
Maintain life support Manage request
Perform basic life and extrication Allocate ambulance Coordinate emergency ambulance
equipment and for ambulance
support procedures in an service resources resources communication
resources emergency service
skills
Deliver pre-
Supervise on-road Manage the scene of a Manage ambulance Transport emergency Transport non-
Manage routine scene hospital patient
operations special event operations patients emergency patients
care
Drive vehicles under Work within a holistic Perform therapeutic Plan the therapeutic Implement therapeutic Perform remedial Work within a
operational conditions therapeutic massage massage assessment massage treatment massage treatment therapeutic massage community
framework treatment development
framework
Develop and
Prepare for work in the Provide Support
Support community Recruit and Respond holistically to provide health
community service primary/residential community
resources coordinate volunteers client issues education program
industry care participation
in the community
Implement health
Fabricate Arrange artificial
promotion and Fabricate custom Articulate models and
Fabricate models registration bite Fabricate mouthguard teeth for complete
community impression trays transfer records
rims dentures
interventions
Set up and wax Wax, process and finish Cast metal alloy Fabricate thermo Fabricate metal
Fabricate oral Fabricate orthodontic
removable partial acrylic dentures and removable partial formed bases and crown and bridge
splints appliances
dentures appliances denture framework appliances structures
Receive and Prepare medications
Fabricate indirect
Fabricate ceramic analyze as prescribed by Perform dispensing Perform stock
composite/polymer fixed Join alloy structures
restorations prescriptions for doctors or as operations control
restorations
dispensing requested by clients
Perform
housekeeping/mainten
ance
DEFINITION OF TERMS
The Technical Education and Skills Development Authority (TESDA) wishes to extend
thanks and appreciation to the many representatives of business, industry, academe and
government agencies, non-government organizations including professional associations
who donated their time and expertise to the development and validation of this Training
Regulations.
GLORIA G. ALMARIEGO, RN
Secretary
CYRELLE J. RIDAD
Administrative Officer
The Participants in the National Validation of this Training Regulations
REYNALDO H. UMALI
Board of Pharmacy
Professional Regulation Commission
NORMITA D. LEYESA
President, Philippine Pharmaceutical Association
Vice President, Federation of Asian Pharmaceutical Association
FROILAN BAGABALDO
Executive Vice President
Philippine Pharmaceutical Association
JOCELYN SB PALACPAC
Dean, College of Pharmacy
University of the Philippines
PRISCILLA M. TORRES
Dean, Faculty of Pharmacy
University of Santo Tomas
VIRNA D. ESPEJO
Dean, College of Pharmacy
National University
ZENAIDA G. SADIWA
Dean, School of Pharmacy, Philippine Womens University
Officer, Philippine Association of Colleges of Pharmacy
MARICON Y. BOIE
Dean, College of Pharmacy, Manila Central University
Officer, Philippine Association of Colleges of Pharmacy
VIOLETA P. ALVAREZ
Division Head (TRCS), Training Research Clinical Services, Pharmacy Department, PGH
Immediate Past President, Philippine Society of Hospital Pharmacists
HENRIETTA DE CHAVEZ
Division Head, General Fund, Pharmacy Department, PGH
Executive Treasurer, Philippine Society of Hospital Pharmacists
VIRGINIA L. PANIQUE
Pharmacist
Pharmacy Department, UP Philippine General Hospital
EDWIN P. SANTIAGO
Council Member
National Consumer Affairs Council
RAUL SEGOVIA
Council Member
National Consumer Affairs Council
EVELYN O. ASINAS
Executive Assistant, UP Philippine General Hospital
GINA G. HERNANDEZ
Administrative Staff, PGH Cooperative
VENUS S. GALLEON
Administrative Aide, UP Philippine General Hospital
Animal Production NC II
Aquaculture NC II
Automotive Body Painting/Finishing NC II
Automotive Body Repair NC II
Automotive Engine Rebuilding NC II
Automotive Servicing NC II
Bartending NC II
Beauty Care NC II
Beauty Care NC III
Building Wiring Installation NC II
Carpentry NC II
Commercial Cooking NC II
Computer Hardware Servicing NC II
Deck Seafaring NC II
Dressmaking NC II
Driving NC II
Engine Seafaring NC II
Food and Beverage Services NC II
Footwear Making NC II
Heavy Equipment Operation NC II
Horticulture NC II
Household Services NC II
Housekeeping NC II
Machining NC II
Masonry NC II
Motorcycle and Small Engine Servicing NC II
Performing Arts (Dance) NC II
Performing Arts (Song) NC II
Personal Care Service (Caregiving) NC II
Pharmacy Services NC II
Plumbing NC II
Pyrotechnics NC II
RAC Servicing NC I
RAC Servicing NC II
Security Services NC II
Tailoring NC II
Tour Guiding Services NC II
Transport RAC Servicing NC II
Travel Services NC II
Welding NC II
These materials are available in both printed and electronic copies.
For more information please contact:
Technical Education and Skills Development Authority (TESDA)
Telephone Nos.: 893-8303, 893-2139; 817-4076 to 82 loc. 615 to 617or visit our website: www.tesda.gov.ph