Dear Valued BlackBerry Customer: Due to recent media reports, Research In Motion (RIM) recognizes that some custo

mers are curious about the discussions that occur between RIM and certain governments reg arding the use of encryption in BlackBerry products. RIM also understands that the confide ntial nature of these discussions has consequently given rise to speculation and misinterpretati on. RIM respects both the regulatory requirements of government and the security and privacy needs of corporations and consumers. While RIM does not disclose confidential re gulatory discussions that take place with any government, RIM assures its customers that it is committed to continue delivering highly secure and innovative products tha t satisfy the needs of both customers and governments. Many public facts about the BlackBerry Enterprise Server security architecture h ave been well established over the years and remain unchanged. A recap of these facts, along w ith other general industry facts, should help our customers maintain confidence about the security of their information. • RIM operates in over 175 countries today and provides a security architecture that is widely accepted by security conscious customers and governments around the world . • Governments have a wide range of resources and methodologies to satisfy nation al security and law enforcement needs without compromising commercial security requirements. • The use of strong encryption in wireless technology is not unique to the Black Berry platform. Strong encryption is a mandatory requirement for all enterprise-class wireless email services. • The use of strong encryption in information technology is not limited to the w ireless industry. Strong encryption is used pervasively on the Internet to protect the confidentiality of personal and corporate information. • Strong encryption is a fundamental requirement for a wide variety of technolog y products that enable businesses to operate and compete, both domestically and internation ally. • The BlackBerry security architecture was specifically designed to provide corp orate customers with the ability to transmit information wirelessly while also providi ng them with the necessary confidence that no one, including RIM, could access their dat a. • The BlackBerry security architecture for enterprise customers is based on a sy

mmetric key system whereby the customer creates their own key and only the customer ever possesses a copy of their encryption key. RIM does not possess a "master key", n or does any "back door" exist in the system that would allow RIM or any third party to gain unauthorized access to the key or corporate data. • The BlackBerry security architecture for enterprise customers is purposefully designed to exclude the capability for RIM or any third party to read encrypted information under any circumstances. RIM would simply be unable to accommodate any request for a copy of a customer's encryption key since at no time does RIM, or any wireless network ope rator, ever possess a copy of the key. • The BlackBerry security architecture was also purposefully designed to perform as a global system independent of geography. The location of data centers and the customer's choice of wireless network are irrelevant factors from a security per spective since end-to-end encryption is utilized and transmissions are no more decipherab le or less secure based on the selection of a wireless network or the location of a da ta center. All data remains encrypted through all points of transfer between the customer's BlackBerry Enterprise Server and the customer's device (at no point in the trans fer is data decrypted and re-encrypted). RIM assures customers that it will not compromise the integrity and security of the BlackBerry Enterprise Solution.

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