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Workflow Issues - Troubleshooting Tips & Tricks and Tricks
ABAP Tips and Tricks
By: rekha | 19 May 2011 11:26 am | 0 Comments

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Here you can see some troubleshooting tips so
How to Troubleshoot RMAN
you can analyse any workflow problems in your Backup Slowness Issue?
system.
ABAP Workflow Scenario with
1) Agent Assignment/Agent Explanation
sap abap workflow Scenario with

Determination
Work items are not going to the correct users or
Explanation
to any users in your system. You need to Troubleshoot when Database is no
troubleshoot the issue. Once you have identified longer accessible
the workflow template and step where the Troubleshoot the errors I get from
problem occurs you need to check the following:
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Possible Agents Branch Visits. No Security !
ab direct.com/Business-Loans
Identify the task assigned to the step in the
workflow template via the builder and click on the 'Agent Assignment' button. This brings you to 'Maintain
agent assignment' screen for the task. (Alternatively display the task via transaction PFTS or double click
on the task ID in the step. From the menu goto Additional Data => Agent Assignment => Maintain or
Display)

If there are no possible agents assigned to the task or it is not set to status 'General' (available to all
users) then this is most likely the reason for the agent assignment issue. You need to add
users/positions/Org Units/etc to the task or set it as General.

Responsible Agents

Responsible agents are assigned in the workflow step in the 'Agents' section. Typically you will see
Positions, Expressions or Rules used to determine the responsible agents. You must check to see if any
agents are returned at runtime. If the possible agent assignment of your task is ok then you need to test
the responsible agents. Troubleshoot as follows:

Rule

If you use a Rule then you can simulate the rule execution via the 'Simulate rule resolution' button in
PFAC. A rule will receive data at runtime from the workflow container so please check the binding in the
workflow definition to see what data should be passed from the workflow container to the rule container.
Then select the work item instance that has the problem and use the data from the workflow container for
your simulation. When using the Simulation option in PFAC make sure you use F4 to enter the test
container data. If the agents returned are not what you expected then you must check the rule
implementation e.g. do you use a custom function module or have you maintained Responsibilities.

Special feature for authorizations in the workflow

Expression

If you use an expression to determine the responsible agents then you will need to check the work item
instance where the problem has occurred and see what value is contained in the expression in the
workflow container. If it is a value that is unexpected then you must identify where the expression is filled
in the workflow and investigate why the value is incorrect. A good way to find out exactly which steps use
a particular container element is by right clicking on the container element in the workflow builder and
selecting the "Display were-used list in graphic". This will highlight all the steps where the container
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Useful Transactions
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PFAC - Maintain/Display Standard Rule

PFTC - Task Maintain/Display

SWDD - Workflow Builder

PPOSW - Display Orgainsational Plan

[2] Hanging Workflow


This area is broken down into 4 sections

Work item enqueue Aditya



Birla Loans
SM58/SWU2

Short Dump during method execution



Transactions to restart work item in error

Work Item ENQUEUE


If a work item is being executed and the workflow runtime system tries to access the work item then it will
not be successful due to the lock or enqueue currently on the work item. Some examples are:

Example 1

An asynchronous task is being executed by a user. While the work item is being executed the terminating
event is raised in the system and tries to set the work item status to COMPLETE but cannot due to the
lock/enqueue.In this case the event is buffered in the event queue. As soon as the work item is released,
it will deliver the buffered event immediately.

Example 2
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You use parallel processing where you have a fork with 2 branches (1 Branch necessary for completion). Old Businesses.
In one branch is a dialog activity step and in the other is a 'Wait for Event' step. While the dialog step is
being executed by a user the Wait for Event step receives its event and continues along the branch and No Branch Visits.
completes the fork (Remember only 1 branch needed for completion). Once the end of fork is reached the
dialog work item should be set to status Logically Deleted but this does not occur due to the lock/enqueue No Security !
on the work item while the user is executing it. Since a callback is essential for a workflow to continue
running, this callback is suspended (stored in the SWP_SUSPEN table). These callbacks are started
again via the RSWWERRE report. If you have not scheduled report RSWWERRE then the work items will
remain in table SWP_SUSPEN and the work items will not receive their callback and will therefor will not
continue.

Troubleshooting

If there are examples of work items hanging then check table SWP_SUSPEN to see if the callback work
item ID is there. If it is then make sure you have the RSWWERRE job running in order to redeliver it. If
RSWWERRE is running and the entry is not being delivered then please check for notes using the search
term "RSWWERRE" and "SWP_SUSPEN". If there is no entry in SWP_SUSPEN, then check the
workflow definition to see if the work item is asynchronous i.e. needs a terminating event as in Example 1
above. Check the event queue via transaction SWEQADM to see if the terminating event is being
buffered there. If it is then it should automatically be redelivered so do a notes search in relation to the
event queue. ab direct.com/Business-Loans

SM58 or SWU2
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Sometimes if there are network problems, system crash, tRFC &qRFC issues in your system you may
find that work items will hang. If you check the workflow technical log you will see work items in status "In Practical Workflow for SAP1
Process" or "Complete" that will not contine to the next step. The best option here is to check SM58 to ABAP Development for SAP
see if there are entries here in relation to the tRFC execution. Business Workflow
ABAP Objects (ABAP-
If you want to find out the corresponding work item to the entry in SM58 then double click on the entry Programming with SAP
under 'Transaction ID' and this will provide some useful information such as the standard task, business NetWeaver)
object, object instance, related event and work item ID. These details are not always provided but you Core Financial ABAP
should be able to get enough information to be able to track down the work item ID e.g. If it has the Task Programming Standards and
Guidelines
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ID then goto SWI1, enter the Task ID as well as the date & time of the entry and you should be able to Jobs
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narrow it down. SAP Basis Consultant | 6 - 8 yrs | Bangalore |
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Useful Information
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The entries in SM58 can be restarted as long as the issue that caused them to be there in the first place SAP ABAP Consultants | 3 - 8 yrs | Noida |

has been resolved. You can select the entry in the list and then goto the menu: EDIT => Execute LUW to Intellifour Soft
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restart one entry. If you want to process many entries then goto the menu EDIT => Execute LUWs or
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Short Dump during method execution

Check ST22 to see if there are any related short dumps to the hanging work item. If you search ST22 with
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the date and time the work item was executed as well as the executing user or WF-BATCH. You can
usually find out exactly where the dump occurred and if it is custom code or SAP Standard code. A short
dump may occur for example in custom code due to poor exception handling within the method code. If
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this is the case then the best option is to test the object method via transaction SWO1 with the data from
the work item container which you can get from the workflow log.
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If the object method is SAP standard code then you will need to identify which application area is
responsible for the object method and create a message in this component.
Useful Information

Goto SWO1, enter the business object and click the Display button. Then click on the Basic Data button .
You will see the Program name associated with the business object listed here so please just run report
RSSTATUS to find the conponent that owns the object. e.g. Object FORMABSENC

Program name: SWUFORMA

Run report RSSTATUS: Component BC-BMT

Transactions to restart work item in error

SWPR - Workflow Restart After Error

SWPC - Continue Workflows After System Crash

SWF_ADM_SUSPEND - Restart Suspended Workflow Callbacks

SWF_ADM_SWWWIDH - Restart Suspended Deadline Callbacks

[3] Performance in SAP Business Workplace (SBWP)


The overall performance of of SBWP can be controlled by a number of factors which are listed below.

Archiving

Table access & performance

Performance of SBWP (Available BAdI's)

RFC

Archiving

Please put a WORKITEM archiving strategy in place so you can keep your workflow table size under
control. You use transaction SARA and archiving object WORKITEM in order to archive work items and
this will list the tables that will be affected. The lower the number of entries in the workflow runtime tables
the beteer the performance of the workflow engine.

Table access & performance

Performance of SBWP (Available BAdI's)

If you are experiencing performance issue in SBWP the main reason being that users have far too many
work items in their inboxes (Several thousand). Some customers have a business need to have all work
items in their inboxes rather than use more specific agent assignment (Call Centre scenario). Therefor
several BAdI's were provided to improve performance e.g. reduce the number of work items in users
inboxes
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WF_BWP_SELECT_FILTER

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ABAP
This BAdI enables you to TUTORIAL FORUM
limit the number of BOOK
the work items displayedINTERVIEW
by filtering. It QUESTIONS
is mainly suited to TRANSACTION CODES
scenarios where all users are working on the same inventory of work items (for example, call center).

WF_BWP_DYN_COLUMN

Hiding the dynamic columns improves performance in the Business Workplace. If this is not possible, you
can implement the BAdI WF_BWP_DYN_COLUMN to determine the values of the dynamic columns
directly from the application data.

WF_BWP_OBJ_ATTRIBUTE

With this BAdI, it is possible to set the default attributes of the dominant object (_WI_Object_ID) and the
grouping characteristic (_WI_Group_ID). The default attributes are used for grouping according to

content, and grouping according to sort key and for hiding the group object column and work item content.
The BAdI is available with Note
RFC

If you go with registering the destination you must have your RFC parameters set correctly so that there
are not delays in processing work item execution due to lack of available dialog processes and so on.

[4] Events
Deactivation of Event Linkage

When the event linkage gets deactivated, a mail is sent to the SBWP of the WF administrator, detailing
the cause of the error. Ususlly this is due to incorrect data being passed from the Object event to the
event receiver/workflow template. Please check the inbox(not workflow inbox) of the Wf admin for mails
around the time of the deactivation and you should get your answer.

Have you thought about using the Event Queue (Transaction SWEQADM)?

You can use the event queue to try an balance the load of workflows being triggered. The event queue
will store the results of the event linkage temporarily in a database table after the start conditions and
check functions have been evaluated (If you use Start Conditions).

However, you can also use the event queue to store events that are in error and when you have corrected
you can redeliver the events.

In SWE2, set the flag 'Enable event queue' in the event linkage.

Also set the 'Behaviour upon feedback' = Do not change linkage.

You can set the basic data of the event queue with transaction SWEQADM.

Troubleshooting Deactivation

Activate the Event log (transaction SWELS). As soon as the linkage gets deactivated again, please check
the event log with transaction SWEL and it should have an entry for all successful entries but will also
have entry for the one that deactivated the linkage. If you double click on this it should give some
information on why this is happening. (It is not advised to leave the Event log switched in Production for
long periods as it may cause performane issues. Switch off once the linkage is deactivated)

What event is triggering the workflow? Is it SAP standard or a custom designed event. Sometimes with
custom designed/raised events, not all information is passed from the event to the receiver/workflow and
so will cause deactivation.

In order to analyse the event container you could do the following: Define a new entry in SWE2:
62 0 0 0
Enter theEvent, for the receivertype enter a user name
(your user for the receiver
name), and function
module enter SWE_EVENT_MAIL. You will then get the event container in an email for every event and
can see if some data is missing. It could be possible that a mandatory input element in the workflow is not
passed from the event.

Useful Transactions

SWELS - Switch the event trace on/off

SWEL - View the event trace


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SWU0 - Event Simulation

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SWUE -ABAP
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SWEQADM - Event Queue

SWETYP - Type Linkages

SWEINST - Instance Linkages

[5] Transport
(a) Workflow Templates

Versions & Activation



This is how versions work in relation to transporting Workflow Templates

Create or make a change to a workflow in your development system and transport it to Test.
If the workflow already exists in Test and it has running instances then a new version of the workflow is
created automatically in Test. This is done so that the existing instances can use the old version and new
instances created after the transport can use the new version. If the workflow already exists but had no

existing instances (In Test) then it would simply be overwritten with the new transport.

You do NOT need to have versions synchronized between systems.

Troubleshoot versions & activation

Do the Source and Target systems have the same system date & time?

If you created any new container elements in your workflow can you make sure that the their data
references also exist in the test system.

Did you create any new tasks and add them to the workflow in the development system. If so please
make sure that you also transported the task to the quality system.

Have you checked transaction SWDM -> Extras -> Transported workflows in the target system? It will
show up in red if there are any issues.

Useful Transactions

SWDM - Business Workflow Explorer

(b) Agent Assignment

The options for transporting agent assignment (e.g. Possible agents of tasks) or organization structures
are as follows:

1 Automatic transport of all Org plan changes.

Table T77S0, entry TRSP.CORR is set to space.

2 Manual transport of Org plan changes, by manually selecting what part of the Org plan is to be
transported. Table T77S0, entry TRSP.CORR is set to 'X'. Program RHMOVE30 performs the transport.

3 Transport via an object lock by using a change request. Table T77S0, entry TRSP.CORR is set to 'X'.
Program RHMOVE50 performs the transport.

[6] Extended Notifications & Delta Pull


If you are experiencing performance issues with SWN_SELSEN or RSWNUWLSEL then please review
the following tips.

The selection of the notification/workitems is logged by using the application log. You can influence the
log level via transaction SWNCONFIG. Call transaction SWNCONFIG -> Goto the General Settings.
There is a setting called MAX_PROBCLASS. When you choose e.g.log level 1 then only the very
important information is logged. Changing the log level may help with performance.

The main tasks of program RSWNUWLSEL (in FULL mode) are

Selection of all open dialog and deadline work items in the system. Open means status READY,
SELECTED, STARTED and COMMITTED

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Create notifications
ABAP (relation work item to
TUTORIAL user)
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Store them in table SWN_NOTIF. This means insert new notifications, logically delete obsolete
notifications and update notifications.

Check the following:

Are there open work items belonging to tasks where there may be an agent assigment issue. e.g. If a task
or tasks have a position assigned to them but the position no longer exists. If this is the case then
RSWNUWLSEL tries to determine the agents of work items without any result and will slow performance.
One way to determine this is to run transaction SWI2_ADM1 to see if there are many work items without
any agents. If this is the case then reorganizing your work items in your system will help. Also check if the
work items are still relevant and if not maybe they can be archived or deleted. For information about

deleting and archiving work items, please take a look at 573656.

In addition there is program RSWNNOTIFDEL. This program deletes entries from table SWN_NOTIF

which are in status logically deleted. A notification gets status logically deleted the corresponding work
items is completed (processed). So to keep the number of entries in SWN_NOTIF as small as possible
you should schedule RSWNNOTIFDEL periodically. A suggestion would be running it with the default
value 10 days. If this is not sufficient you could change the value later on.
[7] Transactions for troubleshooting
SWUD - Workflow Disgnosis

SWDM - Business Workflow Explorer

SWUS - Test Workflow

SWU8/SWF_TRC - Workflow Trace On/Off

SWU9/SWF_TRC - Workflow Trace Display

SWF_APPL_DISPLAY - Display Application Log

SWU0 - Event Simulation

SWELS - Event Trace On/Off

SWEL - Event Trace Display

SWPR - Workflow Restart After Error

SWPC - Continue Workflows After System Crash

SWI2_DIAG - Diagnosis of Workflows with Errors

SWU2/SM58 - Workflow RFC Monitor

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