Job Title OD CONSULTANT

Req ID 4147
Department ORGANIZATIONAL DEVELOPMENT ELM - 3100
Primary Location ELMWOOD MEDICAL CENTER
Employment Type Full-Time 72hrs or more (2 week period)
Shifts Preferred Day
Percent Travel 25
Supervisor Responsibilities No

Posted 10/15/2009

Duties: Develops customer service curriculm, conducts small and large scale training programs
with an initial focus on customer service; coordinates a full scale customer service program with
the Director of OD; serves as a consultant to departments working to improve service standards
and culture; Conducts new hire orienation service standards; Monitors service improvement
initiatives in coordination with organizational goals.

Requirements: Bachelors required; Masters Degree preferred in Education, Psychology, or

related field; 1-3 years experience delivering training programs, curriculum development, and
internal consulting; knowledge of word processing programs including Word, PowerPoint, and
Excel; strong project management skills; excellent analytical and problem solving skills;
interpersonal skills.

Job Title SUP-BUSINESS SRVS

Req ID 4190
Department OUTPATIENT PATIENT REG NOM - 9010
Primary Location MAIN CAMPUS
Employment Type Full-Time 72hrs or more (2 week period)
Shifts Preferred Day
Percent Travel 25
Supervisor Responsibilities Yes

Posted 10/20/2009
Duties: The incumbent coordinates the daily operations of the Patient Registration department
under the direction of and collaboration with the department manager, department director and
the operations managers. Plans, trains, and organizes the daily routine of patient registration
processes at main campus and in the satellites including providing cross training for all assigned
personnel. This daily organizations includes the positioning and monitoring of registration
specialists in lab and radiology, central registration employees, a float staff of 10 employees and
coordination of 35-40 Patient Registration Employees to cover 11 clinic floors, the Pediatric
Center, the Vision Center, Hematology, Psychiatry, and all other clinic registration areas at main
campus. The patient registration team leader is responsible for the development and ongoing
training of approximately 50 employees at any given time. This includes all corrective action,
performance improvement and in most cases, the interviewing and hiring of the staff. The team
leader is responsible for working with the operational managers in each registration area to
ensure the managers are involved with the staff and provide any additional activities in the
specialty areas that the PSA’s can perform to ensure efficient productivity. Ensures Ochsner
Clinics and the Business Services policies and procedures are adhered to by all personnel. In
addition, the team leader is responsible for performing the annual personnel performance review
for all assigned personnel. This person may travel to each of the satellite clinics on a necessary
basis to ensure training, coaching, and development is performed when support is needed.

Requirements: High school diploma or equivalent required; Bachelors Degree Preferred.

Knowledge of business management principles including finance, personnel supervision, and
current Information Systems programs. Minimum one year of directly related transaction
processing experience preferably in a health care setting, including a minimum of one year of
supervisory or coordination experience. Experience can be substituted with a Bachelors degree.

Job Title SUP-CUSTOMER SRVS CENTER

Req ID 4229
Department IS OPERATIONS NOM - 3101
Primary Location ELMWOOD MEDICAL CENTER
Employment Type Full-Time 72hrs or more (2 week period)
Shifts Preferred Day
Percent Travel 0
Supervisor Responsibilities Yes

Posted 10/22/2009

Duties: This position provides daily coordination and direction to the Customer Service Center
(CSC) Staff. Functions with a high level of independence, under the managerial direction of the
Director of Information Services - Operations. Plans, directs and executes the functions
associated with the Customer Service Center (CSC), maintaining a full customer support
operation for Information Services. The Coordinator and staff respond to customers needs with
immediate corrective action or facilitate the appropriate action that needs to be taken. All reported
problems and solutions are logged, tracked, resolved, documented and trended. Develops,
implements, and enforces CSC policies and procedures. Responsibilities include evaluating CSC
effectiveness, evaluating staff effectiveness and ensuring the quality of service provided by the
CSC. The Coordinator is responsible for maintaining appropriate staffing levels, handling day to
day employee issues and conducting annual employee evaluations under the direction and
assistance of the department director. Work involves supervising the CSC staff and coordinating
unit functions with other supervision/managers/coordinators within Information Services, as well
as other resources within ISD and the community served by Information Services. Generates,
publishes and analyzes reports on problems and their resolution. The Coordinator reports trends
and major problems to management. Takes corrective action where appropriate. Recommends
and implements solutions to improve overall Customer Satisfaction among Information Services
Customers.

Requirements: Five years experience in the supervision of Help Desk/ Customer Service
Technicians and Agents. A proven history of exceptional performance as a provider of
Information Technology Customer Service for 5 to 7 years. College experience is desirable, but
can be substituted with equivalent experience working in the Customer Support Services field.
General knowledge of PC, Mid-Range, and Mainframe computer platforms along with
understanding of LAN/WAN and computer communication environments. Knowledge of
microcomputer software and a strong working knowledge of common help desk logging and
tracking software packages. Working knowledge of the Help Desk Database commonly known as
"Heat" is desirable. Strong written and verbal presentation and communications skills. Must have
exceptional Customer Service Support history and very positive Customer Services orientation.

Job Title HR Specialist - Benefits

Req ID 4350
Department HR EMPLOYEE SERVICES ELM - 3100
Primary Location ELMWOOD MEDICAL CENTER
Employment Type Full-Time 72hrs or more (2 week period)
Shifts Preferred Day
Percent Travel 0
Supervisor Responsibilities No
Posted 11/3/2009

Duties: Provides professional level support in the administration of Ochsner’s benefits practices,
policies and programs, including data preparation and analysis. Provides analytical expertise in
the design, implementation and administration of benefit plans. Assists in the planning,
organization and development of benefit programs, communications, report design and analysis
to ensure that benefit programs remain competitive, cost effective and in compliance with ERISA,
DOL, IRS and other benefit regulations.

Requirements: Bachelor’s degree in business or related field. Minimum 1 - 2 years of related

experience. Additional relevantwork experience (2 - 3 years) may be substituted for Bachelor's
degree. The related work experience must include the following: benefits administration, plan
implementation, evaluation, analysis, and application of regulations. Must possess strong verbal
and written communications skills. Must be highly organized, empathetic, patient, and possess
sound judgment and customer service orientation. Must have knowledge of ERISA, Internal
Revenue Code and Department of Labor Regulations. Must have excellent interpersonal skills
and customer relation skills. Must possess analytical skills and logical thought processes to
formulate practical solutions to problems. Ability to handle confidential material responsibly at all
times. Must have experience and demonstrated proficiency in using database (Crystal Report
Writer and Access), and MS Office (Word, Excel, and PowerPoint). Experience with Lawson
Payroll System preferred.

Job Title HIM SPECIALIST

Req ID 4423
Department FIN REGULATORY AUDIT MGMT NOM - 3150
Primary Location MAIN CAMPUS
Employment Type Full-Time 72hrs or more (2 week period)
Shifts Preferred Day
Percent Travel 25
Supervisor Responsibilities No

Posted 11/12/2009
Duties: The HIM Specialist is responsible for all aspects of management of the Regulatory Audit
tracking tool for Ochsner Health System. Responsibilities include: user access, security and
password control, development and updating of , workflow groups and workflow activities, and
resolving and following up on all items in queues. Communicates with all appropriate
management and staff regarding the Regulatory Audit Tracking tool issues and assists with
resolution of issues.

The HIM Specialist manages all regulatory requests for information from Ochsner Health System.
Responsible for assigning responsibility for the request and tracking the request through to
completion. Interacts with Information Systems where necessary on all maintenance and upgrade
issues.

The HIM Specialist is responsible for analyzing, compiling, calculating and reporting on all
statistical data derived from the tool. In addition to statistical reporting, other responsibilities
include training, education and auditing of the tool., addressing system problems, providing
technical support, assisting support staff with the workflow process and working all error rejction
reports. Must possess the ability to prioritize daily duties, multitask, communicate effectively, and
make decisions necessary to complete all assigned task and accomplish goals. Must work closely
with the Management Team to solve problems and meet deadlines.

Requirements: Bachelor's degree preferred. An Associate Degree and 3-5 years experience in
Health Information Management or related healthcare field may be substituted in lieu of Bachelor
Degree. Proficient in use of personal computer, various software applications and Microsoft Office
products (Word, Excel, Power Point). Strong computer skills with a working knowledge of health
information and information systems required. Ability to exercise good judgement and work with
medical staff, nursing staff, ancillary departments and co-workers. Good organizational skills and
strong follow-through capabilities. Excellent verbal and written communication skills in order to
effectively problem solve, develop working relationships and train system users. Must be able to
meet deadlines, work independently, set priorities and maintain confidentiality. Ability to work
calmly in high pressure situations.