One-day Interactive Knowledge Café REGISTER NOW

12 October 2010, Bayview Boulevard, Sydney Email: aga@arkgroupasia.com

Fax: +61 1300 550 663

Phone: +61 1300 550 662

AUS $995 + GST

Implementing the Limited to 25 Participants

Gurteen Knowledge Café

Designed to help you:
• Understand the importance of conversation in your business
• Design and run Knowledge Cafés
• Use Knowledge Cafés to solve specific business problems and challenges
• Create opportunities in your organisation for creative conversation

If you are a member of the Gurteen Knowledge Community

then Ark Group will give you a 15% discount if you provide
the special discount code when booking.
Gurteen Community Discount Code: GurtAus0120
Facilitated by:
David Gurteen, Founder, Gurteen Knowledge
KM UK Award Winner
Lifetime achievement award for services to KM

About the Knowledge Café leader:

David Gurteen has over 30 years’ experience working in high
technology industries. Today he works as an independent facilitator to help
people achieve results through innovating, sharing, learning and working more
effectively together.

David is the founder of the Gurteen Knowledge Community - a global

learning network of over 17,000 people in 160 countries who share
and learn from each other and who strive to see the world
differently, think differently and act differently.

He is well known for his Gurteen Knowledge

Cafés and Knowledge Sharing workshops
that he runs regularly in London and around
the world.

w w w. a r k g r o u p a u s t r a l i a . c o m . a u
Specifically a Knowledge Café can:
• Gain improved understanding of a complex issue
• Get buy-in for a new initiative
• Flush out problems and issues in a department or project especially ones of lack of
communication that can then be acted on and resolved
• Help build consensus around a proposed plan of action
• Improve the way that people work together by gaining a deeper understanding
understanding of each other's perspectives on issues
• Jointly develop a policy document e.g. a code of practice
• Become a tacit transfer mechanism between young and retiring workers
• More widely share individual expertise
• Help merge two cultures after a take-over

About the Knowledge Café

Knowledge sharing is a key issue for knowledge management and for organisational success. But real
knowledge sharing requires an open mindset and continues to be a challenge for many organisations. In
fact, it can be difficult to even get people to talk openly to one another other about their specific corporate
interests, opportunities and responsibilities.

One way of energising an organisation to achieve real knowledge sharing benefits is the use of Knowledge
Cafés. A Knowledge Café is an effective vehicle for opening up conversations and discussions that lead to
sharing.

One way of thinking of the Knowledge Café is as a tool that is used to share tacit knowledge. It can be used
within teams or Communities of Practice to question entrenched assumptions, to help facilitate learning
from others and gain a deeper collective understanding of a subject – through conversation.

It is not just about talking and networking, though these are secondary benefits, but allowing people
to engage each other in "dialogue" with the aim of learning from each other rather than entering into
unproductive debate and attempting to impose their views on the other which invariably end in failure and
frustration.

Who should attend?

The Knowledge Café is designed for anyone who is tasked or involved
in developing a knowledge sharing or more innovative culture within
their organisation. You do not need to be a professional facilitator.
People interested might include: KM Practitioners, Learning and
Development Practitioners, Human Resource Practitioners, Project
Leaders, Change Managers, Trainers, Facilitators, CoP Leaders and
others.
 Implementing the Looking to network? Join our
KM Australia LinkedIn Group:
Gurteen Knowledge Café http://tinyurl.com/KMcollabedin
One-day Interactive Knowledge Café
12 October 2010, Bayview Boulevard, Sydney Twitter hashtag:
#guraus

AGENDA

9:30 Registration and refreshments 1:00 Networking lunch

10:00 Introductions 2:00 Applications of the Café

10:15 Business is a conversation 3:00 Tips & techniques

10:45 The Knowledge Café process 3:15 Afternoon refreshments and networking

11:15 Morning refreshments and networking 4:00 Action Café

11:45 Run a Knowledge Café 4:30 End of the Gurteen Knowledge Café

Delegate Name Job title Email address

1st

2nd

3rd

Implementing the
Gurteen Knowledge Café
put your details
o $995 + 10% GST = $1094.50
Standard Pricing
Organisation Name

Signature
I have read and accepted the booking conditions postal address

Please note: Payment must be received in full prior to the event to guarantee your place

o Mastercard o Visa o American Express

Card number

Expiry date

Cardholder’s name
state postcode
Cardholder’s signature

o Payment enclosed (Cheques should be made payable to Ark Group Australia Pty Ltd)
o Please invoice me fax phone

Booking conditions
1. Bookings can be submitted at any stage prior to the
event, subject to availability. A limited allocation is being
held and booking early is therefore recommended. In
the event of the booking not being accepted by Ark
Group Australia the total amount will be refunded.
2. Payment must be received in full prior to the course.
3. All speakers are correct at the time of printing, but are
subject to variation without notice.
4. If the delegate cancels after the booking has been
accepted, the delegate will be liable to the following 9. Delegates are responsible for their own travel,
cancellation charges:
ƒƒ Cancellations notified over 45 days prior to the event
will not incur a cancellation fee.
ƒƒ In the event of a cancellation being between 45 and
30 days prior to the event, a 20% cancellation fee
will be charged.
ƒƒ For cancellations received less than 30 days prior to
the event, the full delegate rate must be paid and no
refunds will be available.
5. All bookings submitted by e-mail, fax, or over the
telephone are subject to these booking conditions.
6. All cancellations must be received in writing. Event venue and accommodation
7. Ark Group Australia will not be held liable for
circumstances beyond their control which lead to the Please contact the hotel directly to make your reservation, quoting ‘Ark
cancellation or variation of the programme. Group Australia’ as your reference.
8. All bookings, whether Australian or overseas will be D029
charged Australian GST at the prevailing rate at the time
of booking.
Bayview Boulevard Hotel, Sydney
accommodation and visa requirements. 90 William Street, Sydney, NSW 2011
Phone: + (61) 2 9383 7230
We occasionally allow reputable companies to mail
details of products we feel may be of interest. If you Fax: + (61) 2 9356 2115
do not wish to receive this service, E-mail: banquets.bbs@bayviewhotels.com
please tick this box q
Website: www.bayviewhotels.com/boulevard
D066
5 way s t o b o o k yo u r p l a c e AT t h ESE e v e n t S
Phone: +61 1300 550 662 Fax: +61 1300 550 663 Email: aga@arkgroupasia.com
+61 (02) 8913 4000 +61 (02) 8913 4099 Web: www.arkgroupaustralia.com.au
Post: Send the completed registration form to Ark Group Australia Pty Ltd, Main level, 83 Walker Street, North Sydney, NSW 2060

Implementing Gurteen Gurteen Learning:

Knowledge Café Drive KM in your business
One-day Interactive Knowledge Café One-day interactive forum
12 October 2010, Bayview Boulevard, Sydney 13 October 2010, Bayview Boulevard, Sydney

Delegate Name Job title Email address

1st

2nd
One-day Interactive Open Forum
13 October 2010, Bayview Boulevard, Sydney
3rd

Gurteen October Events Package

o $1795 + 10% GST = $1974.50 put your details
Standard Pricing

Organisation Name

Signature
I have read and accepted the booking conditions postal address

Please note: Payment must be received in full prior to the event to guarantee your place

o Mastercard o Visa o American Express

Card number

Expiry date

Cardholder’s name
state postcode
Cardholder’s signature

o Payment enclosed (Cheques should be made payable to Ark Group Australia Pty Ltd)
o Please invoice me fax phone

Booking conditions
1. Bookings can be submitted at any stage prior to the 5. All bookings submitted by e-mail, fax, or over the
event, subject to availability. A limited allocation is being telephone are subject to these booking conditions.
held and booking early is therefore recommended. In 6. All cancellations must be received in writing. Event venue and accommodation
the event of the booking not being accepted by Ark
Group Australia the total amount will be refunded.
7. Ark Group Australia will not be held liable for
circumstances beyond their control which lead to the Please contact the hotel directly to make your reservation,
2. Payment must be received in full prior to the course. cancellation or variation of the programme. quoting ‘Ark Group Australia’ as your reference.
3. All speakers are correct at the time of printing, but are 8. All bookings, whether Australian or overseas will be D029
subject to variation without notice. charged Australian GST at the prevailing rate at the time
4. If the delegate cancels after the booking has been
accepted, the delegate will be liable to the following
of booking.
9. Delegates are responsible for their own travel, Bayview Boulevard Hotel, Sydney
cancellation charges:
ƒƒ Cancellations notified over 45 days prior to the event
accommodation and visa requirements. 90 William Street, Sydney, NSW 2011
will not incur a cancellation fee. Phone: + (61) 2 9383 7230
ƒƒ In the event of a cancellation being between 45 and
30 days prior to the event, a 20% cancellation fee
We occasionally allow reputable companies to mail
details of products we feel may be of interest. If you Fax: + (61) 2 9356 2115
will be charged.
ƒƒ For cancellations received less than 30 days prior to
do not wish to receive this service,
please tick this box q
E-mail: banquets.bbs@bayviewhotels.com
the event, the full delegate rate must be paid and no
D066 D067
Website: www.bayviewhotels.com/boulevard
refunds will be available.