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CHERYLL P.

DUMLAO
Depense Road Abu Dhabi City
Cell No. +971561254766
Email Address: dumlaocheryll@yahoo.com

OBJECTIVE:

To be part of the company and contribute to its growth and profitability


In the pursuits of excellence and further enhances my knowledge and skills for
continuous improvement.

WORKING EXPERIENCES:

CUSTOMER SERVICE CLIENT

(April 26, 2010 – Up to present)


Rahalat Travel & Tourism
Defense Rd. Abu Dhabi
Functions: Maintain customer service levels according to Rahalat standard.
Provide prompt, courteous service to all external and internal
customers.
Answer up to 50 calls daily in the Rahalat customer service call
center, with the ability to answer more calls during busy times.
Apply critical thinking and problem-solving skills to customer
problems.
Identify and resolve customer issues.
Write small application modules and reports to calculate accounts.
Assist with special projects as assigned.
Work overtime as needed, especially during peak season.
Other duties as assigned.

CASHIER CUM WAITRESS


SECRETARY
(July 17, 2008 – April 25, 2010)
Al Rafidain Rafco
Old Ryyan Building no# 231 Area name Al LQTA
Functions: Deals directly to the customers
Handles routine account transaction
Handles monthly reports and inventory
Purchasing and recieving materials and goods for the store
Being an incharge of the store if the supervisor is not arround
Responsible for receiving and paying out money
Keeping financial record

Prepares and manage correspondence, reports ,and documents


Organize and coordinate meetings ,conferences, travel arrangements
Implement and maintain office system
Arrange and confirm appointments
Organize internal and external events
Handle incoming mail and other material
Set up and maintain filing systems
Set up work procedure, maintain data bases
Communicate verbally and in writing to answer inquiries and provide
Information, operate office equipment

CASHIER CUM WAITRESS

(March 18, 2006 - may 26, 2007)


Novotel Centre Hotel - Abu Dhabi
Shiek hamdan street abu dhabi
Functions: posting quest vouchers, monthly inventory,
Summary report, serving and taking quest order

MONEY SORTER

(April-September 2004)
Metro Bank and Trust Company
Camarin Caloocan City
Functions: To detect counterfeit money
Sort money
Assist the bank manager to balance the money

CASHIER

(August 2001-May 2002)


Cherry Foodarama Supermarket
Show Boulevard Mandaluyong City
Functions: Deals directly to the customers
Handles routine account transaction
Responsible for receiving and paying out money
Keeping financial records

CASHIER

(May-October 2000)
SM Shoe mart department store
Sta. Mesa San Juan QC.
Functions: Deals directly to the customers
Handles routine account transaction
Responsible for receiving and paying out money
Receives credit cards and gift check.

GENERAL CLERK

(April 1998- January 1999)


Phil. Long Distance Tel. Comp.
Cubao QC. Brach
Functions: Keeping records and sending out correspondence
Assist costumer’s complaints
Concern with providing detailed information about the consumer
Financial reports and balances
EDUCATIONAL BACKGROUND:

COLLEGE: Philippine School of Business Administration


Aurora Boulevard Cubao QC. 1993- 1998
Bachelor of Science in Business Administration

SECONDARY: Camarin High School

Primary: Camarin Elementary School

SKILLS

Proficient in Windows Office (Ms Word, Ms Excel, Power Point) and Internet surfing

PERSONAL DATA:

Date of Birth: July 25, 1976


Place of Birth: Quezon City
Sex: Female
Civil Status: Single
Height: 5’4
Mother: Luzviminda P. Dumlao
Father: Jovenito C. Dumlao

References available upon request

I hereby certify that all importation indicated and stated herein are true and correct
to the best of my knowledge.