Carolyn W Njoroge - Cassell (Mrs)

P O Box 1526 00902, Kikuyu

Mobile 0722614449
Email wamjogs@gmail.com

PERSONAL PROFILE

Dependable, experienced, quick study, with a wonderful head for figures and an excellent eye for
detail.
Results driven, proven team leader and player, with over 20 years experience working extensively
and intensively with teams to achieve targeted results.
Strong interpersonal, analytical, report writing, administrative, negotiation, communication and
especially problem solving skills
Excellent presentation/platform and facilitation skills, having been a trainer/facilitator for the last
15 years.
Ability to relate to, and with, a cross section of people.
Teachable spirit, with a willingness to learn new things and can work very well under pressure with
no supervision.
Mature, articulate and open minded.

MAJOR ACCOMPLISHMENTS

Successfully carried out capacity assessment in Rwanda in Ministry of Finance (as part of a larger team). I trained
and facilitated team activities through the following processes : Problem identification, Work planning and
Monitoring and Evaluation
Similarly facilitated teams in the Ministry of Foreign Affairs, under the Office of the President in Liberia. My
recommendations helped to jump start major organizational change efforts. It was also along my
recommendations that a road map for the same was formulated. Further during my mission in Liberia, Specifically I:
o Trained staff and facilitated workshops to deepen Results Based Management and sharpen management
skills
o Introduced a culture of customer centricity
o Effectively implemented Rapid Results Initiatives after intensive interaction with Ministrys Leadership.
During sessions I assisted leadership to clarify challenge areas and agree on interventions within
specific time frames and budgets
o Created teams and facilitated the crafting of realistic and challenging goals and development of work
plans
o Coached teams during the implementation of the three month work plans
o Assisted teams to develop indicators and relevant monitoring and evaluation tools
o Built capacity of leadership and reform champions to identify and develop and scale up areas in order to
sustain momentum within the ministry
o Identified and trained Reforms Coaches/Champions to run with the program as an exit strategy
Successfully built the capacity of over 5,000 public servants and facilitated over 200 Rapid Results Initiative teams in
Kenyan Government Ministries, Departments and Agencies and Local Authorities, to achieve targeted results. Many
of these teams came up with innovations that re engineered systems within their institutions that ensure
sustainably better services to the public.
Developed and built strong relationships with stakeholders at all levels in government and in the private and public
sector, which led to improved and sustainable cooperation, through well thought out team membership in all
initiatives so far launched and completed.
 Advised on crucial planning applications and worked with numerous ministerial teams to develop sound strategic
plans, long term and short term targets.
Developed institutional self assessment tools and various tried and tested monitoring and evaluation tools for use by
various teams
Developed and launched a successful national complaints handling system in the banking sector

CAREER HISTORY

Currently
- Deputy Director, Africa Center for Transformative and Inclusive Leadership
- Consultant / Results Coach in Capacity Building/Change Management. I work closely with Community Based and
Faith Based Organizations leadership teams in strategic planning, work planning and implementation and
monitoring and evaluation of projects.

Previously
RRI Coach Republic of Liberia Rapid Results Initiative Expert and Coach
Ministry of Foreign Affairs Monrovia Liberia
March- July 2010 - (while on Sabbatical)
Assisted the Ministry of Foreign Affairs (MOFA) to optimize its performance in the delivery of services against its
stated mandate by;
Putting in place a process for major organizational change in the National Archives and Printing Unit;
Initiating the Ministrys efforts in delivering results through the adoption of Results-Based Management and
Rapid Results Initiatives
Establishing structured teams to implement RRI in the restoration of the National Archives and Printing
Unit;
Engendering a culture of continuous learning and create an environment that encourages pro-activity and
initiative taking;
Identifying other RRI initiatives within MoFA;
Laying the ground for the introduction of the broader institutionalization of Results Based Management and
RRI in service delivery. .

Jan 2004 to Dec 2012 - Reforms Consultant Kenya Government Rapid Results Initiative Expert and Results Based
Management Coach Public Service Transformation Department - Office of the Prime Minister
Composed and facilitated Ministerial, Local Authority and Parastatal Leadership Teams to carry out institutional
capacity assessments, clarify vision and mandate, identify key challenge areas and develop long, medium and
short term implementation plans tailored to address these challenges and then set up teams to deliver those
goals.
Built the capacity of members to apply Rapid Results Approach and facilitated RRI (Rapid Results Initiative)
teams to craft SMART goals, develop and implement work plans, and monitor such plans so as to achieve
positive, sustainable results all in line with Kenya Vision 2030 and related National goals and priorities and also
Millennium Development Goals
Coached and mentored team members and particularly team leaders
Identified, trained and mentored RRA Champions
Assisted teams to develop sound performance indicators and monitoring and evaluation tools specific to these
indicators. This included building the capacity of staff to constantly review their performance against expected
results
Leadership Training Mamlaka Hill Chapel
April 2003 Dec 2003
Leadership training program that equipped me with strong leadership and managerial skills based largely on
biblical principals.
 Worked closely with the youth to develop and implement programs aimed at promoting teamwork and
strengthening individual problem solving skills
Authored the weekly pastoral letter to the congregation and produced the weekly bulletin

Press Officer (NARC) National Rainbow Coalition (Political Party) Secretariat

September 2002 Mar 2003
Chief Office Administrator
Coordinated all Press Conferences and disseminated relevant information dissemination to Media Houses as
Key Liaison Officer, as well as Coordinating Party Advertisements with Agencies
Originated and edited all Press Releases
Organized and coordinated all Party PR and Communications Events
Handled to conclusion complaints received at the Party headquarters
Monitored and updated Party Website
Developed, Procured and Marketed Party Promotional Material

National Press Officer Safari Rally Ltd.

May 2002- August 2002
Accredited International and Local Media for all Rally Events
Collected and disseminated as necessary all relevant Rally Information/Data for purposes of planning and
monitoring of events
Solely responsible for the recruitment and management of Press Center Staff - (30 staff in 3 shifts)
Developed and released Press Releases - Pre and Post event
Developed and controlled the annual Budget of Press Center Expenses
Was the appointed Chief Liaison Officer with Media Houses on event coverage
Organized Rally PR events and functions before, during and after all events
Provided articles and information for the Rallys official event web site

Brand & Communications Managers Assistant - Kenya Shell Ltd

March 1997 April 2001
Gathered oil industry data for analysis and onward presentation to the Management Team through regular
reports.
Maintained Companys sales statistics data base and produced regular reports for the sales and marketing teams
Maintained products price file, monitored the market and assessed factors affecting prices and recommended
appropriate price changes to management
Monitored competitor activity, especially product pricing and volume movement (market share), through data
collection and exchange, analysis of the same and regular report writing with recommendations to management
Brand Management Developed brand awareness through:
Advertising / Communications and PR Liaising with agencies in the development of ads
Developing PR and Community Affairs calendar and annual budgets for the same
Media Relations Liaising with media houses to ensure maximum corporate visibility
Head of Calendar Concept Origination and Development Committee (3 yrs)
Market Research Developing and managing customer satisfaction surveys/ brand tracking
surveys etc.
Handled customer complaints
Provided sales projections on a quarterly basis for planning purposes and monitoring of the same.
Published of quarterly in- house magazine as Editor and Secretary of Editorial Team

Management Trainee Barclays Bank.

Jan 1992 Feb 1997 - held following positions
Risk Analyst Central Lending Unit
Analyzed lending proposals from managers in 16 branches and made appropriate recommendations to line
manager and the Executive
Prepared Board Papers on lending (summary of all branch lending proposals)
Analyzed branch lending figures against set targets as part of the management appraisal system
Monitored branch performance and advised managers on improvement strategies

Marketing Services Coordinator (Marketing Dept.) Barclays Bank

Developed the department from scratch
Trained staff and customers on new products and services
Monitored branch performance in customer service related initiatives
Identified and solved teething and all other problems by working hand in hand with branch management
Developed tools and conducted surveys to assess customer needs and attitudes towards the banks service
improvement initiatives, products and services
Organized and facilitated workshops for key customer service staff for training and coaching and as a forum for
the exchange of ideas and information dissemination
Coordinated research activities particularly in the area of customer service
Identified job related training needs for all staff and made appropriate recommendations to management
Counseled staff as a trained counselor
Initiated, implemented and monitored key projects individually or as part of a project team e.g. ATMs, National
Complaints Initiative and Personal Banking

Other short term working experiences:

Teacher Teachers Service Commission. Worked as an teacher in a local primary school and taught all subjects
in lower primary classes
Worked as a Writer / Researcher with News Publishers Ltd who at the time published motor and health news
magazines
Continuity Announcer - KTN. Worked first as an early weather presenter and later as a continuity announcer
Credit Executive/Debt Collector - Diners Club International. Was assigned 50 accounts on which to collect debts
on a monthly basis

SKILLS ACQUIRED
Editorial Leadership Project Management
Analytical Interpersonal Relationship Problem Handling
Administrative Presentation/Platform/Facilitation IT (Full MS Office Package)
Budgeting Event Planning/Organization Report Writing
Planning Driving Negotiation

COURSES ATTENDED

Rapid Results Approach Action Centered Leadership Time management

Report Writing Presentation/Platform skills Lending
Team Building Negotiation Skills Customer Care
Quality in Action Telephone Manners Procedures writing
Office English Petroleum Economics Outward Bound
Counseling Principals of Lending Results Based Management
Management Skills Leading Winning Teams Monitoring & Evaluation
(IEBC) Training of Trainers (Kikuyu Constituency 2013)
EXTRA CURRICULAR ACTIVITIES

Junior Achievement Volunteer Trainer

Community Work - Secretary Constituency Development Fund - Kikuyu Constituency/ Chair/Member of various
High School Board and Committees
Charity/Community Development/Church Heavily involved in volunteer church and community work, all, at a
leadership level

EDUCATIONAL QUALIFICATIONS

Bachelor of Arts and Social Sciencces (Hons) - Economics and Sociology (Major)

REFEREES

Mrs. Wairimu C Ikua

CEO, MD - Ikuality Enterprises
Mobile - 0715 509 222
Email ikualitykenya@gmail.com

Mr Emmanuel Lubembe
Head, Public Sector (Transformation)
(Formerly Office of the Prime Minister)
Head, Public Sector Deloitte
Email. elubembe@gmail.com
Tel 0723 560488

Mrs Lucy Murage

Mobile 0720233344
Email- sonmurage@gmail.com