GALILEO DESKTOP 2.

0

Focalpoint TICKETING

NOTICE

NO PART OF THIS DOCUMENT MAY BE REPRODUCED,
STORED IN A RETRIEVAL SYSTEM OR TRANSMITTED, IN
ANY FORM OR BY ANY MEANS - ELECTRONIC, MECHANICAL,
GRAPHIC, PHOTOCOPYING, RECORDING OR OTHERWISE WITHOUT
THE PRIOR WRITTEN CONSENT OF GALILEO BENELUX.

Website: www.benelux.travelportservices.com

May 2010

INDEX

INDEX .................................................................................................................................................................................. 2
INTRODUCTION ............................................................................................................................................................... 3
TRAVELPORT WEBSITE ................................................................................................................................................ 4
ASK TRAVELPORT........................................................................................................................................................... 5
GALILEO HELPDESK ...................................................................................................................................................... 7
LOGON ................................................................................................................................................................................ 8
SIGN ON - SIGN OFF ....................................................................................................................................................... 9
PASSWORD - KEYWORD ............................................................................................................................................ 11
ISSUING AN ETICKET ................................................................................................................................................... 16
ETICKET STATUS CODES ............................................................................................................................................ 19
VOIDING AN ETICKET .................................................................................................................................................. 20
TICKETING MODIFIERS .............................................................................................................................................. 22
ITINERARY MODIFIERS.............................................................................................................................................. 27
ETICKETING FUNCTIONALITY TABLE ................................................................................................................... 30
FOID ................................................................................................................................................................................... 32
TICKETING REQUIREMENTS ..................................................................................................................................... 34
TICKETING ...................................................................................................................................................................... 36
TICKET NOTIFICATION ............................................................................................................................................... 39
TINS REPORT .................................................................................................................................................................. 41
RETRIEVING AN E-TICKET ......................................................................................................................................... 45
E-TICKET HISTORY....................................................................................................................................................... 47
CANCEL or RESTORE FILED FARES AFTER TICKETING ................................................................................... 48
FARE QUOTE AND TICKETING - SURVEY .............................................................................................................. 49
MANUAL FARE BUILD .................................................................................................................................................. 50
CURRECY CONVERSION.............................................................................................................................................. 63
TAXES ................................................................................................................................................................................ 65
ENHANCED BOOKING FILE SERVICES ................................................................................................................... 66
REVALIDATION .............................................................................................................................................................. 68
DOCUMENT PRINTERS................................................................................................................................................. 71
OTHER GALILEO PRODUCTS ..................................................................................................................................... 72
QUICK REFERENCE ...................................................................................................................................................... 73

Galileo Desktop Ticketing Manual May 2010 Page 2 of 74

INTRODUCTION

This learning manual has been written for Galileo Desktop 2.0.

During the course we will use:
The www.travelportservices.be or www.travelportservices.nl website. Ask Travelport is an
important source of all information on the Galileo System.
Help pages in the Galileo System

During this course the following topics will be attended to:

Galileo E-ticketing basic:
After the first chapters you will be able to issue e-tickets for standard reservations. We
will use automated quotes. Also the information in PNR regarding e-ticketing will be
explained.

Galileo E-ticketing options and errors:
In the second part of this course ticketing options and error messages will be explained
hand dealt with. Only automated quotes will be used.

Galileo E-ticketing, manual fare build.
We will create manual Filed Fares. Often used in case of IT/BT ticketing or in case of
journeys that cannot be quoted automatically.

Galileo Desktop Ticketing Manual May 2010 Page 3 of 74

Ask Travelport is much more than an online help system. You will find links to the latest news. It's a state of the art knowledge bank that contains information from everyday business processes to agency billing and local market products and services. Links to useful sites are added. Training gives an overview of all scheduled classroom and virtual trainings and e-learning modules.benelux. Customer Service is the place to find all customer information is gathered.. Galileo Desktop Ticketing Manual May 2010 Page 4 of 74 . in order support you. We need your opinion gives you the possibility to rate the services of Travelport. TRAVELPORT WEBSITE Before we start with Galileo we will first have a look at the Travelport Services Portal: www. Ask Travelport etc. Product Advisories. etc. You only need a few minutes to register. Order Travelport is our webshop for Travelport products.com This website is the portal to all information Galileo has to offer and is of great importance to you. With Remote Support colleagues or other contacts can take over your computer on your request. With the use of keywords you can find information on all subjects. It only takes a few minutes to register.. entries.travelportservices. Under Downloads all kinds of manuals are loaded.  Add a shortcut to the Travelport Services Portal on your Desktop or on Galileo.

Answers All the information on Galileo entries. The only prerequisite is: Asking the correct question. ASK TRAVELPORT Ask Travelport can be seen as the Google of Galileo. in this case only one. Encode City Search by Phrases. Two tabs are shown on top of your screen: My Stuff Your profile settings. Answer ID (number). if you add a keyword. Keyword Words which might be part of your question. this tool can be used to retrieve the answer to all questions on Galileo entries. Let‟s have a look. Galileo Desktop Ticketing Manual May 2010 Page 5 of 74 . So. After signing – on to Ask Travelport a basic screen will open. Ask a Question Allows you to ask questions to the Helpdesk. Some parts of the screen are shown below. maybe restricting it to a certain category and an exact search only. and the response will show. Similar Phrases. Galileo will return with a list of possible answers.g. Click on the answer. etc. Exact Search. Ask Travelport will look in its databank for answers. You can search by: Category Categories restrict the subject to a specific Galileo Product. E. After a free registration.

you will definitely find it useful! Galileo Desktop Ticketing Manual May 2010 Page 6 of 74 . Examples of all possible entries can be found there. Information about how to change or reset passwords. Sign on to Ask Travelport. Exchange Ticketing procedures. Product Advisories with more background information on updated subjects can be found.Some useful subjects in Ask Travelport are: Galileo Formats Guide.

Galileo Desktop Ticketing Manual May 2010 Page 7 of 74 . If you do have a question about Galileo we advice and expect you to first check out information via: Courses Ask Travelport Help Pages in Galileo Training material on the website. The Help Desk should not be called for basic entries or basic working procedures. then you can contact the Helpdesk. GALILEO HELPDESK Galileo does have a Help Desk to support its customers in case of serious problems. If you were not able to retrieve the answer. You will need your PINcode.  To retrieve your Customer Number enter C*CIDBNUMBER The phonenumbers are: For the Netherlands: 020 – 6545671 For Belgium: 02 – 6200242 For Luxemburg: 27 – 302230 A question can also be posted via the Ask a Question button on the Ask Travelport website. a unique 7-digit customer number.

to skip this dialogue box. For agency defaults. LOGON When Galileo desktop starts up. you are presented with the Logon box as shown below. preferably choose “save settings”. Upon logon the first time. fill in your own user ID You can choose more than 20 different languages during installation. Galileo Desktop Ticketing Manual May 2010 Page 8 of 74 . user ID must be left blank For personal defaults.

When leaving desktop any changes to the Focalpoint/Viewpoint File are saved automatically. Type your Agent sign on and password in the pop up window. SIGN ON .SIGN OFF Before working with Galileo Desktop. Front Page News appears: you are ready to work when closing it. This can be done via the Sign On dialogue box in Viewpoint. Galileo Desktop Ticketing Manual May 2010 Page 9 of 74 . you need to sign on to the system.

This needs to be done for every workarea separately. it may be necessary to emulate after sign-on. Output:  You can sign on only once! If you are not sure if you are still signed on. just hit <ENTER> . either by a senior colleague or by the Galileo Service Desk. Galileo will ask you for your Password. Your sign on is created. OP/W Determine active work area and display work areas currently in use. If your sign on is inactive : output : “sign in” Before closing Galileo Desktop®. Every Sign-On must have a password. Often initials are used. you need to sign out : Entry : SOF Output : Emulation: If an agent has more than one Pseudo City Code.Sign-on in Focalpoint: The Sign On can also be done in Focalpoint using the sign-on entry. (ABCDE) Each work area can handle one booking file. Galileo Desktop Ticketing Manual May 2010 Page 10 of 74 . After sign-on. if you sign on is active : output :”check action code“. Entry : SON/ZWB (WB are your initials). Entry : SEM/ O18 / AG (O18 = Pseudo City Code) Work Areas: Each sign on provides five available work areas. SB Switch to work area B.

PASSWORD . (Example: 132. AAA or 222). After this period Galileo will ask you to change your password. • Password changes are limited to once per system day. • At least three characters must change in the new password. • The keyword must be different from the password!! Galileo Desktop Ticketing Manual May 2010 Page 11 of 74 . • The users‟ previous five passwords will be stored and may not be re-used. • There is a list of “Restricted” words that cannot be used. We advice you to use your birth date in the format DDMMYY. ABC. Galileo will request you to create a Password and a Keyword. Please make sure that your Insert key is switched off and • Move with the Tab key to „NEW PASSWORD’.KEYWORD When you sign on for the first time. fill in your keyword ** and enter. The selected password and keyword must be reconfirmed by entering them again. Please make sure they are identical to your first selection! * Password restrictions: • A minimum of 7 characters will be required and it MUST contain at least one alpha AND one numeric character. fill in your password * • Move with the Tab key to „KEYWORD’. • Three consecutive characters are not allowed. List of Passwords that cannot be used: Answer 16437 ** Keyword restrictions: • Between 6 to 10 characters alpha/numeric characters. For instance: 151167. • Passwords are valid for a maximum of 90 days.

Change password after expiration: Answer 76 Galileo Desktop Ticketing Manual May 2010 Page 12 of 74 . add the new password and press Enter. If Galileo displays the Focalpoint Mask.Change Password after 90 days: Since a password is only valid for 90 days. Depending on your sign on Galileo will either show the Viewpoint Mask. After pressing either OK or Enter Galileo will sign-on and the agent can continue to work. in which you can fill in your new password and press OK. Galileo will request you to change the password.

Change password: Answer 6080 Change keyword: Answer 3417 Galileo Desktop Ticketing Manual May 2010 Page 13 of 74 . take care the INSert button is off. A keyword can be changed be changed in a similar way.  In all cases. and it is changed.Change Password and / or Keyword: It is always possible to change your password or keyword. After signing on to Galileo. now you fill in the new keyword on the last line of the profile. This can be done once per day. Press enter directly after the new password. the agent profile can be opened by entering: STD/ZWA (ZWA is your sign-on) Tab behind and fill in the new password. but of course.

the password can be unlocked. You can now sign-on again. If you do not remember your keyword.travelport.be.travelportservices. In that case. After filling in the personal agent information. It will allow you to sign on with your keyword. the password will be locked. an email will be send to the specified email-address.travelportservices. When you have finished this procedure.com/gipwreset/en/default. you will be unable to sign on to Galileo after completing this session.nl or www.  The website can be found on www. It can be unlocked via the following website: http://support. Galileo Desktop Ticketing Manual May 2010 Page 14 of 74 . using your Keyword!  This application does not change your password.Unlock Password by the agent: If you entered the wrong password 5 times.aspx The website will open up a screen that asks you information about your sign-on and PCC. only a second level user (normally your manager) can unlock your password.

Normally this is the manager or teamleader in your office. and they will be immediately be prompted to change it to a new one. Tab to the LOCK field and over type the L with a U (unlock) 3. The L will change via U to N. Tab to the PASSWORD field and over type the password with a default password. The agent must sign on to the Galileo system using the new password. To unlock the sign-on: 1. 2. Unlock password: Answer 5131 Unlock Password by the Second Level User: A Second Level user can unlock an Agent level sign-on. The Second Level User can display the sign-on by: STD/Z8EV/WA 8EV = Pseudo City Code WA = locked sign-on The LOCK field shows L (locked). Galileo Desktop Ticketing Manual May 2010 Page 15 of 74 .

Look at the reservation below. ISSUING AN ETICKET The issuance of an E-ticket is basically only one step further than a normal reservation. The PNR will be updated. The passenger has booked a round trip. To issue a reservation. Galileo Desktop Ticketing Manual May 2010 Page 16 of 74 . two mandatory fields are needed: Form of Payment (in this case INVOICE) Filed Fare An E-ticket is required and will be issued on SK ticket stock (Default Plating Carrier) To issue a ticket enter: TKP Tab behind the record locator to open the PNR again.

Galileo Desktop Ticketing Manual May 2010 Page 17 of 74 . If the ticket number has not been send to the airline. the reservation / ticket might be cancelled by the airline. *HTI Ticket Numbers Shows actual and historical ticket numbers. the travel agent needs to do this manually. In the ticketing field the moment of issue will be shown. A SSR has been send to the airline.The PNR will be updated: Three new fields will appear in the PNR: *SI. Otherwise. *HTI and *HTE. This is a First Issue. using the code TKNE In this case. *SI Service Information Shows Ticket Numbers being send to the airline. which will also appear on the daily Sales Report. So there are only Current Ticketing Data.

It is a calculation of multiple taxes. The taxes that make up the XT-tax are shown behind the ROE. In this case there are two flight coupons. Galileo will automatically choose the logical issuing Carrier. Fare Amount should be Total NUC x ROE. IATA IATA license number. but including Q-charges in the Fare Calculation. No check digit shown. A tax with an ISO code XT is an Extension Tax. F/B Farebasis. (Fare Calculation) Below the total we will find the Fare Calculation. Fare Shows fare without taxes. ROE Rate Of Exchange between NUC and currency of country of commencement. Galileo Desktop Ticketing Manual May 2010 Page 18 of 74 . Total Total including taxes. In this case „OPEN‟. FOP: Form of Payment Pseudo: Agency Office ID for Galileo Plating Carrier: Through the Plating Carrier Logic. USE Shows status code for the different flight coupons. Issued: Date of Issue. XT Specification of XT-taxes RLOC Galileo and Airline Record Locators. Tax Three tax fields. *HTE E-ticket Record(s) Shows all E-ticket records connected with this PNR. Explanation of the information in the E-ticket: TKT: Ticket number including airline code. normally in NUC. 1 and 2. in this case BNLY CPN Coupon numbers of the ticket. ISO Country Code where the ticket has been issued.

CLSD The validating carrier has determined that the coupon can no longer be used.the operating carrier has secured the ET coupon prior to the scheduled departure. ETICKET STATUS CODES Under the tag USE in an E-ticket different status codes may appear. but now wants to change his flight. CKIN The passenger has checked in for the flight. it is possible to request the airline to change the E-ticket Status Code to OPEN and then change the flight. PRTD Ticket reprinted at the airport or the airline has issued a paper ticket to replace the e-ticket. You must either reissue or refund the ticket. FLWN The flight has been completed. LFTD The passenger has boarded the aircraft. and cannot be reissued or refunded. For example when a ticket is voided by the Travel Agent. Galileo Desktop Ticketing Manual May 2010 Page 19 of 74 . E-Ticket Record Status: Definition: OPEN Open for use. Normally only the status code OPEN can be changed by the Travel Agent. SUSP The validating carrier has restricted the use of the flight coupon to avoid fraudulent use. REMV The validating carrier has removed e-ticketing data from their system when the ticket has been fully used. VOID The e-ticket record has been voided. ARPT Under airport control . RTFC The validating carrier has determined that the coupon is no longer available for use as ticketed. the status code will change from OPEN to VOID. EXCH The value of the ET coupon has been used as payment for a new transaction. If a passenger has already checked in. UNVL The validating carrier has determined that the coupon can no longer be used. Sometimes ARPT can be changed. USED RFND The e-ticket record has been refunded. not yet used.

Void the E-ticket: The entry: TRV/numeric airline code/ticket number will change the ticket status to VOID In this case: TRV/117 9900587102 (spaces for clarification only) ticket number numeric airline code . The *HTI will be updated to VOID Galileo Desktop Ticketing Manual May 2010 Page 20 of 74 . At midnight the Sales Report will automatically be closed for the day. VOIDING AN ETICKET E-tickets can only be voided on the day of issuance.

In the *HTE the status code OPEN will be changed to VOID. Galileo Desktop Ticketing Manual May 2010 Page 21 of 74 . A new E-ticket has been to be issued.  It is not possible to VOID an Exchanged E-ticket.  It is not possible to UNVOID an E-ticket.

modifiers need to be added. The commission is not shown on this line. the commission can be changed Normally the above Ticket Modifiers are sufficient to issue tickets with published fares. in this case ET. with Ticket Modifiers the commission can be changed or you can specify if the fare will be shown on a ticket.  Private Fares loaded in Galileo often do not allow a change of (some of the) Ticketing Modifiers. At ticket issuance the PNR will retrieve its information from the Airline Commission Tables. Once a Filed Fare is stored in your booking file. The modifiers will show at the bottom of the Filed Fare. A Ticketing Agent (TA) from Pseudo City 8EV has made the Quote. Ticketing Modifiers must be appended to this Filed Fare in order to issue the ticket. TICKETING MODIFIERS H/TKMO Introduction Ticket Modifiers determine the way a ticket will be issued. Two ticket modifiers are mandatory. Changing or adding Ticketing Modifiers is normally only needed in case of IT/BT and Group Fares or other Private Fares. Especially when Fare and Ticketing information is shown in separate contracts. The above ticketing information is automatically added to the filed fare. The segment information is taken from the Filed Fare. For example. If necessary. the Plating Carrier (CSK) and the ticketing modifier. Galileo Desktop Ticketing Manual May 2010 Page 22 of 74 . The commission percentage and overall amount will be shown on the Sales Report.

the following error response appears: Galileo Desktop Ticketing Manual May 2010 Page 23 of 74 . TMU1C@KL Change the validating carrier to KL.  If you do not use this modifier. you will receive an error response while making a quote. the system will take the commission rate from the Airline Commission Table.Ticketing Modifiers The entry to add Ticketing Modifiers is: TMU1 …(Ticketing Modifier Update of filed fare nr. TMU1Z@6 Changes commission to 6 %.. Since Plating Carrier Logic is used by Galileo it is normally not allowed to change the validating carrier. It is also allowed to issue the ticket on another carrier.1) followed by : VALIDATING CARRIER C TMU1CKL Ticket will be issued on KLM ticket stock.  The plating carrier will be attached automatically when making a Fare Quote.99 are accepted TMU1ZA10. updated regularly with the information provided by the airlines. From a Filed Fare it is possible to check the commission: TPC1 In this case. there will be 1 percent commission. The Ticketing Agent needs to request an authorization by the airline to add its plate. if this carrier has an interline agreement with this carrier. If a Plating Carrier is not loaded into your system. If an airline does not participate in this table. COMMISSION Z TMU1Z7 Prints 7 % commission All figures between 0 and 99. This can only be done by secondary users.00 Prints 10. If the commission is set after ZA it is an amount.00 Euro commission.

Invoice followed by min 6 max 25 characters TMU1FMS free text Miscellaneous followed by free text  Often not accepted when issuing an electronic ticket! TMU1F3643. entry. TMU1IT@ Remove IT.Airline Commission Table : Entry: >CGCTD/CSN = carrier SN For the Netherlands the commission of SN Brussels Airlines is set on 1 %. FORM OF PAYMENT F The Form of Payment is mandatory in the reservation.*D0902*A0001 Credit card with expiration date and occasionally the approval code TMU1FMR Multiple Receipt (see separate page) TMU1FEX Exchange tickets (see separate Manual: Exchange Ticketing) TMU1F@ Remove Form of Payment INCLUSIVE TOURS IT TMU1IT Prints IT in the fare box of the ticket.. the fare will still be printed on the ticket Galileo Desktop Ticketing Manual May 2010 Page 24 of 74 . but will normally be entered with the F... The fare will be printed in the remittance area. TOUR CODE TC TMU1TCIT123456 Prints the tour code number in Tour code box of the ticket (max 14 alpha/numeric characters) TMU1TC@IT2AMS3 Change Tourcode TMU1TC@ Remove Tourcode  If only a Tourcode is added. TMU1FS Cash TMU1FNONREF Nonrefundable TMU1FINVOICE Invoice TMU1FINV. It is also possible to add the Form of Payment in the Ticket Modifiers.

If more than 29 characters. TMU1PT@ Remove Paper Ticket indicator. The ET indicator will be added automatically. If an E-ticket is not possible. Normally an MCO needs to be issued to pay for the Paper Ticket. but are rarely used. Check the entry below. though. while making a Fare Quote. TMUnCKL/Z0/FS/TCIT2BRU3/IT/EBRES MAY NOT BE CHANGED/ET n = number of the filed fare TMU =Ticketing Modifiers Update If you have any questions during ticketing about Ticket Modifiers: check Ask Travelport: Galileo Desktop Ticketing Manual May 2010 Page 25 of 74 . ELECTRONIC TICKET ET TMU1ET Generates an electronic ticket request towards the airline. Multiple Ticketing Modifiers can be entered in one entry. TMU1ET@ Remove E-ticket indicator. are allowed to issue Paper Tickets. the airline needs to be contacted.  Other Ticket Modifiers do exist. add a second line to the Endorsement Box: TMU1EBVALID BA ONLY NONENDO*EBNONREROUTABLE (max.ENDORSEMENT BOX EB TMU1EBVALID BA ONLY Add Endorsements for Filed Fare 1. 58 characters in total) TMU1EB@ Remove all endorsements. PAPER TICKET PT TMU1PT In some cases it is not possible to issue an E-ticket. In those cases an PT-indicator will be added automatically. Ticketing Agents are not able to issue Paper Tickets anymore. Airlines.

Form of Payment, Multiple Receipt

The form of payment MR (Multiple Receipts) is used to accept different methods of payment for
ONE ticket.

Procedure:

1. Add a Filed Fare to BF.

2. End Transact the BF (mandatory!).

3. Add the TMU as usual, but with MR as payment type. E.g. : TMU1/FMR

4. Complete the fill-in mask en enter after the last amount.

5. The system will respond with “Ticket Modifiers Updated”.

Payment by two credit cards is not possible!

 If the filed fare contains more than 1 passenger, the form of payment MR must be used in
a passenger related TKP entry. E.g. TKP1P1/FMR. It is not possible to use the TMU entry
in this case.

 Another possibility is to create two separate files fares. In that case it is possible to specify
the filed fare and fill-in the mask. E.g. TMU1FMR and TMU2FMR. This can also be done
in case both passengers want to pay with different credit cards.

Galileo Desktop Ticketing Manual May 2010 Page 26 of 74

ITINERARY MODIFIERS
H/IMU

By default, the system will print one itinerary with all passengers and all segments per BF.
To modify the default itinerary printings enter:

IMU (Itinerary Modifiers Update) followed by Itinerary modifiers.

IMUIN Suppresses the pricing details
IMUII Prints a separate itinerary for each passenger. Passenger specific
information, such as seats and SSR‟s will be shown on each itinerary.

IMUP1.3-5 Prints the itinerary for the specified passenger(s) only.
IMUS1.3-5 Prints the itinerary for the specified segment(s) only, and in that order.
IMUN2 Prints as many copies as requested, in this case2.

ENTER Itinerary modifiers: IMUII/P2/IN/S1.3-5

 IMU‟s are NOT related to the Filed Fare, and do NOT need the Filed Fare number.

DISPLAY Itinerary modifiers: IMUD*

CHANGE Itinerary modifiers:
Input IMU with the modifier to be changed followed by a @ and the new info.
Examples: IMUN@3
IMUP@1.2

CANCEL Itinerary modifiers:
Input IMU with the modifier to be cancelled followed by a @.
Examples: IMUS@
IMU@ (cancel ALL Itinerary modifiers)

Galileo Desktop Ticketing Manual May 2010 Page 27 of 74

INTERLINE AGREEMENTS
H/AAR

If multiple airlines are present in a PNR, it is not always allowed to issue these airlines in one ticket.
Even if the routing of an airline tells you to use a specific airline, it might not be possible to issue the
E-ticket.
So, the interline agreements must be checked.

Before ticket issue, the interline agreement between different airlines can be checked. Look the
PNR below.

The Interline Agreement can be checked in three different ways:

1. Check Interline Agreements by making a quote.

When a quote is made Galileo will automatically check for the validating carrier. Since E-ticketing is
default, Galileo always tries to find a carrier in the PNR that has E-ticketing interline agreements
with the other airline(s). Only if there is no E-ticketing interline agreement, Galileo will tell you to
issue a paper ticket. Of course, this can only be done by the airline.

In this case an E-ticket can be issued on SA.

Galileo Desktop Ticketing Manual May 2010 Page 28 of 74

TKPVI/CSA: VI = Validating Interline Auth. always check with the airline! Galileo Desktop Ticketing Manual May 2010 Page 29 of 74 . But. the interline agreement can be checked in the booking. So a combination of IB and AF is possible in an E-ticket. it will be the preferred Issuing Carrier. 3. To check if it is possible to issue the ticket on SA. if possible. even if there are no flights on IB in the ticket.2. The entry will not issue the ticket. Interline agreements can also be checked without a booking file being displayed. Check Interline Agreements without a booking file. always issue on carriers in the ticket. Validate Interline Agreements in a booking. The Y-indicator tells it is possible to issue a ticket on IB. check : agency had authority to issue tickets on this carrier SA. a return flight MEX – ACA – MEX on AM can be issued on IB. Since SA is flying the intercontinental sectors. So.  If you still want to issue on IB. DT/IAT/DISIB (IB = Iberia) The reply will give a list with all agreements of Iberia. for example. LH and BD can be issued on the same ticket in electronic version SA. LH and BD have an agreement for paper ticket issue.

A maximum of 16 coupons (inclusive ARNK sectors) per ticket is allowed. but a name mismatch may occur in case of changes of the ticket. Revalidation and Automated Refunds are possible. As an example we will look at the most important information in the Finnair (AY) table: Ticketing will be on E-ticket by default. it will show information on an airline. Click to download. At the bottom of the page the latest version will be shown in Excel format. ETICKETING FUNCTIONALITY TABLE In the E-ticketing Functionality table all information about e-ticketing can be found per airline. A name can have a maximum of 28 characters. When opened. but. all allowed FOIDs will be mentioned. The page will start with a list of the latest updates. Some airlines require an FOID for the passenger. using the tabs at the bottom will allow you to change to any other airline. Galileo Desktop Ticketing Manual May 2010 Page 30 of 74 . The name will only be partially seen on the ticket (maximum 33 characters). TKNE messages will be send automatically. This is a Form Of IDentification of the passenger. The most up to date table can only be found in Ask Travelport. If needed. Infants cannot be issued on an E-ticket. Often it is possible to issue tickets with more characters.

Galileo Desktop Ticketing Manual May 2010 Page 31 of 74 . Claimed PNRs and Group PNRs cannot be issued on an e-ticket. Interesting facts can be extra information or the explanation of notes. mentioned in the table.For Finnair it is not allowed to issue open segments on an E-ticket. A list with all types of allowed Forms of Payment.

INPUT: Followed by SI.P1-3/SSRFOIDLAHK1/CN Record Locator for passengers 1–3 (CN = Confirmation Number) SI.  The Credit Card must be owned by the passenger and must be shown at check-in.P1/SSRFOIDLAHK1/NI Identity card SI.P1/SSRFOIDLAHK1/ID Locally Identified ID Number. FOID H/FOID Some airlines request a Form Of IDentifcation when issuing an E-ticket. Of course. the for example LAN Chile: the vendor message tells you to add a FOID.P1/SSRFOIDLAHK1/FF/LA* Frequent Traveler number SI. A failure message will be send when issuing the E-ticket. All types of FOID are allowed.P1/SSRFOIDLAHK1/DL Country code & Driving license number SI. It is not necessarily be the credit card that was used to pay the ticket.P1/SSRFOIDLAHK1/CC Credit Card code and number (without expiration date!) SI. Galileo Desktop Ticketing Manual May 2010 Page 32 of 74 .P4/SSRFOIDLAHK1/TN Ticket Number SI. The E-ticketing Functionality for LA tells you a FOID is mandatory.P1/SSRFOIDLAHK1/PP Passport number SI.

More information can be found under Ask Travelport. which types of FOID are allowed? Galileo Desktop Ticketing Manual May 2010 Page 33 of 74 . Question: Is an FOID necessary for Royal Air Maroc? If yes.

TICKETING REQUIREMENTS Booking file requirements: 1. All segments must have an E at the end of the segment.indicator at the end of the flight segment is not shown. Sometimes the E. A PNR has not yet been received for the first segment. The carrier activated E-ticketing after the booking was made. Another requirement is that all active segments must have a vendor locator. 2. This is the case if: A segment was originally waitlisted. Just check the Flight Information from the booking. although an E-ticket can be issued. Passive segments are booked. Galileo Desktop Ticketing Manual May 2010 Page 34 of 74 . the group PNR can be issued. Input: TTB1 (1 = segment number) If El Al allows the ticketing of Group PNRs and of Passive segments according to the Airline Functionality Table.

Galileo Desktop Ticketing Manual May 2010 Page 35 of 74 . Galileo will make an automated quote and issue the ticket. you can always ask Galileo to check if the PNR is ready for ticketing: Entry: TKPVB (Validate Booking) In this case we still have to add the Form of Payment. If there is no Filed Fare in the PNR at the time of ticketing.  It is not necessary to have a Filed Fare in the PNR.If you are not sure the PNR is ready for ticketing. If there is no valid fare. a failure message will be send.

no itinerary) Galileo Desktop Ticketing Manual May 2010 Page 36 of 74 . TKPDTD (ticket only) TKPDTDAD (ticket and GMIR. GMIR ONLY AD only the GMIR (= invoice / backoffice) will be printed E. ITINERARY ONLY ID only the itinerary will be printed 3. 1. enter D followed by Print modifiers. TICKET ONLY TD only the ticket will be printed 2. itineraries and GMIR‟s for all filed fares will be printed.g. OPTIONAL PRINT MODIFIERS To modify the default printing. TICKETING To issue a ticket enter: TKP (TicKet Print) RESPONSE : Tickets. The BF will be closed and deactivated. The retrieved BF will display: The date of issue in the ticketing field *FF displays the ticket number(s) **Tins Remark Data exists**  *HTI (History of ticket and itinerary numbers) An SSR with the ticket numbers  *SI (Service Information) **Electronic Data Exists**  *HTE (Electronic Ticket Record).

an authorization message is sent out to the credit card company in the normal way before the request is sent to the validating carrier‟s database. the response indicates the credit card approval code as shown below. Galileo checks that the agent. an electronic ticket number is assigned from the TINS table and the request is sent by a link to the validating carrier‟s internal electronic ticketing database. If both the credit card authorization and the electronic ticket request are successful. Selective ticket production enables you to issue: The tickets for a specific filed fare only TKP2 = ticket production for Filed Fare 2 (if more Filed Fares exist) The tickets for specific passenger(s) if the filed fare contains several passengers. and the validating carrier in the request matches the carrier code of all segments held in the filed fare requested for ticketing. TKPQ/10 Print all booking filed in Queue 10 (Not signed in the queue) At TKP. ticket type and carrier are applicable for the request. Galileo Desktop Ticketing Manual May 2010 Page 37 of 74 . If the request is accepted by the carrier. an Electronic Ticket Record is created and the following response is returned. Credit Card Form of Payment When a credit card is used as form of payment for an electronic ticket request.SELECTIVE TICKET PRODUCTION The TKP entry will generate the ticketing of ALL filed fares in the BF. TKP1P2 = ticket production for passenger 2 of Files Fare 1 QUEUE TICKETING It is possible to issue tickets directly from a queue: TKPQ Print all Booking Files in an active queue. If all these things are correct. BSP.

Form type of printer.g. passenger receipt. the support documents are stored in a PRINT LATER Buffer.g. a standard itinerary/invoice will be issued. and an electronic ticket request repeated. BSP print option for each document Y (required) O (optional) 5. List of supporting documents 2. 4. supporting documents e. agent coupon and Credit Card Charge Form documents will either be issued immediately as additional ATB coupons or will be stored in a PRINT LATER buffer In addition. For ATB agents this will be TKT (their ticket printer). the agency option is automatically set to Y and cannot be changed by the agency 6. To check the settings of the Supporting Document Print Table enter: HMET 1 2 3 4 5 6 7 1. GTID of the ATB printer on which the documents will be printed 3. Galileo Desktop Ticketing Manual May 2010 Page 38 of 74 . it can be added to the form of payment modifier in the normal way. If manual authorization is obtained. Supporting Documents Depending on the settings in the Supporting Document Print Table. Option as to whether documents print at TKP or are stored in a print buffer. CONTACT VENDOR is received and the ticketing request to the carrier does not proceed. the usual response e. > If an authorization is unsuccessful. Agency print option for each document: Y (required) N (not required) If the BSP option is Y. If N is selected. Status of printer U (up) D (down) 7.

Galileo Desktop Ticketing Manual May 2010 Page 39 of 74 . the ticket could be revalidated. Manual procedure: 1. TICKET NOTIFICATION Introduction: Airlines often want to make sure that your booking is a definitive sell. In the PNR a *SI field will appear after ticketing. After revalidation. the TKNE has been removed. including the send ticket numbers. Since there were no penalties and the new fare and routing remain the same. and the agent should then follow the manual procedure. Upon automatic ticketing: Galileo transmits the ticket numbers to the airlines in the required format. : see *SI Keyword: TKNE for ET tickets Example : If Galileo fails to send the ticket numbers (due to technical problems) an unsolicited message will be send. Airlines having a bilateral agreement with Galileo. Look at the example below: Passenger Wouterse has changed his inbound flight. Therefore they will ask you to provide them with the ticket numbers. the ticket number needs to be added again manually. (See GC*200/5) Important: After revalidation of a ticket. Galileo has got bilateral agreements with almost all airlines to send those airlines the ticket numbers upon ticket issuance.

Airlines NOT having a bilateral agreement with Galileo. If Galileo has no agreement with this airline. of which Galileo is not informed.g.JU*TKNM 115 9900587108 6 Check digit Airline code Ticket number If the flight was with South African Airways. GC*200/5/SA The entry to send the SSR is: SI. Manual ticketing notification: Use the input GC*200/5/JU (JU is airline code) to check whether an SSR or OSI input is required: The entry to send the OSI is: SI. TS Air Transat The easiest way to detect whether the airline has a bilateral agreement with Galileo. Therefore it is advisable to contact the airline for more details. these airlines may have individual requirements. is to use the GC*200/5/YY entry. as mentioned above. = no automatic OSI or SSR message for ticketing notification: check *SI E.5P1/TKNM*08399005871090 SI.S1-7P2/TKNM*08399005871101-111 (for a range of tickets) 2. The most recommended format for these airlines is the manual OSI input. you just receive an alphabetical airline list instead of info about the requested airline. Galileo Desktop Ticketing Manual May 2010 Page 40 of 74 . a SSR needs to be used.The ticket-number needs to be added manually. However.S1-3.

Galileo Desktop Ticketing Manual May 2010 Page 41 of 74 . TINS REPORT H/TIN I n the TINS (Ticketing and Itinerary Numbering System) report an overview of the sales will be shown. There different types of sales report: Daily Sales Report HMPR (How is My PRoduction) The Electronic ticket numbers and MCO number are allocated automatically. Stock Numbers do not exist anymore since 1June 2008 when taper ticketing was discontinued.

Galileo Desktop Ticketing Manual May 2010 Page 42 of 74 . Ticket issued again. IT-fare. Mr. Up until 11 months in the past HMPR/MCO Request overview of MCO‟s. All date ranges must within the same month. The refunded amount will not be reflected in the total on the HMPR report since it is for information only. Evertsen First ticket voided (due to mistake in ticket issuance??). Refunds will be shown per airline.– Refunded Tickets FOP Form of Payment indicator: NO – Nonref FS – Cash IN – Invoice CC – Credit Card (not shown here) Explanation of Sales Report for specific travelers. HMPR/01JUN-30JUN/REF Request overview of Refunds over a specific period (always within same month). Vink Refunded document. Bloem Reissued/ Exchanged ticket with additional collection. Mr. Mrs. Fare Amount +T – IT . published fare. Mr. Optional entries: P-HMPR Print HMPR for today HMPR/12JUL Request HMPR with specific date.Fare Fare Amount +A – Additional Fare Amount after reissue/exchange VOID – cancelled on day of issue. RFND . Sinke Issued ticket. Mrs.Explanation of the Daily Sales Report: A/L 3-number airline code. Mrs. (blank) Ticket type indicator: E – E-ticket M – MCO Blank – these are Refunds TKT/Stock Number Allocated ticket number from HMTN/D Fare Fare indicator Fare Amount – issued ticket with published fare. HMPR/01OCT-31OCT/VOID Report of all VOID ticket issued between 01 and 31 OCT. Refunds will be processed by BSP. Honing New ticket issued with additional collection plus an MCO (for example for Change Fee) At the bottom the subtotals and totals will be calculated. Remmers Issued ticket.

HMPP/01JAN-31JAN Periodic Sales Report for specified period. but this can be changed to any period. for active period. HMPP/T Totals for active period. The list will also display the passenger names and Galileo PNRs. HMPP/01JUN-30JUN/T Totals for specified period. The standard period is one week. Galileo Desktop Ticketing Manual May 2010 Page 43 of 74 . HMPP Periodic Sales Report.Periodic Sales Report It is also possible to request an overview of the sales over a specific period of time.

automatically a new range will be allocated. HMPS/01JUN-30JUN Display Summary Report for specific period. HMPS/P Display Summary Report for previous period. Galileo Desktop Ticketing Manual May 2010 Page 44 of 74 . Galileo response: Allocated Ticket and MCO numbers HMTN/D: Help Me Ticket Number Display = allows you to check the current stock of coupons attached to your printer in the TINS TABLE (TINS = Ticket and Itinerary Numbering System) When a range has been used.Summary Activity Report The Summary Activity Reports give a quick overview of the issued HMPS Display Summary Report for current period.

Individual airlines may choose to support all or some of the following display inputs. RETRIEVING AN E-TICKET An Electronic Ticket Record held in an airline‟s database may be displayed either from a displayed Booking File or with no Booking File present. or with the aid of a fill-in-format. even after the booking file has been purged from Galileo. By Direct Entry *TE/0829050440230 By Ticket Number (including airline code) *TE/LX/15AUG08FF00016050 By Airline Code/Date/Mileage Membership Number By Airline Code/Date/Credit Card Number/Name *TE/LX/15AUG08CC371234567890120-CANNON By Airline Code/(and Flight Number)/Date/Board/Off/Name *TE/LX/15AUG08BRUZRH-CANNON *TE/LX/779/15AUG08BRUZRH-CANNON  With a direct entry a used E-ticket can often be retrieved from the airline database. From a displayed Booking File: *HTE Retrieve E-ticket from PNR *TE002 Follow-up entry in case of multiple E-ticket records in the PNR With no Booking File Present: Electronic Ticket Records may be displayed with direct inputs. By Fill-In-Format Input: *TE Galileo Desktop Ticketing Manual May 2010 Page 45 of 74 .

Help to complete any field may be obtained by entering the @ symbol in that field. FF. The response to any display input is either the Electronic Ticket Record itself or a Ticket Record List as shown below if multiple Electronic Ticket Records exist. should not be included. CC and P.e. Completion of the PLATING CARRIER CODE field is mandatory (2-letter airline code) Fields. *TE2 or tab to the prompt To access the second Record from the list *TEL To redisplay the list Galileo Desktop Ticketing Manual May 2010 Page 46 of 74 . CREDIT CARD and TELEPHONE. are completed only with the number i. FREQUENT FLYER. which require numbers to be input i.e.

in example 2. the ticket has been voided. it has been changed. E-TICKET HISTORY The history of an Electronic Ticket Record may be viewed. In example 1. the following input is made Input: *TEH Example 1: Example 2: The *TEH shows the action taken. The SAC (Settlement Authorization Code) shows the change of status has been received and confirmed by the airline. With the Electronic Ticket Record displayed. Galileo Desktop Ticketing Manual May 2010 Page 47 of 74 .

you‟ll have to cancel the filed fare and re-introduce a new one. If you require the original G-or A status.. FXn will NOT be accepted after ticket issuance.. itinerary change.. INPUT: FF1@R = restore FF1 FF1P2@R = restore Passenger 2 of FF1  Be aware that this input changes the guarantee status of your filed fare into R. Galileo Desktop Ticketing Manual May 2010 Page 48 of 74 . CANCEL or RESTORE FILED FARES AFTER TICKETING Cancel Filed Fares after Ticketing If the ticket has to be reissued with a different filed fare than the original one.) The ONLY way to cancel an issued FF WITHOUT a booking file modification is by fictitious reordering of the segments (= faking a modification): /0S1 Restore Filed Fares Filed Fares can be restored after ticketing to reissue the ticket for the same fare and taxes as the original issue. the existing filed fare must be cancelled first. An issued filed fare will be cancelled automatically by the system after a booking file modification (name change. which is a non-guaranteed status by Galileo.

F*Q DISPLAY FILED FARES: *FF TMUn + Ticketing modifiers( if needed): C Carrier Z Commission F Form of payment EB Endorsement Box TC Tour Code IT Inclusive Tour ET Electronic ticket COMBINATION: TMU1CAZ/Z9/FCK/EB VALID SN ONLY CONSULTATION OF STORED TMU: *FF1 Optional: IMU + Itinerary modifiers (if needed): R. FARE QUOTE AND TICKETING .2/S1. OB Only Break) COMBINATION: FQP1.4 DISPLAY FARE CONSTRUCTION: *FF1 .C Specified Booking class MB Must Break (NB Not Break. Sell and Ticketing Country .SURVEY FQ +Pricing modifiers (if needed): FQBB CKL Plating Carrier P Pax and Pax type Modifier S Segment Modifier T Ticketing date Modifier @ Specified Fare Basis O Stopover or X No stopover .FQL . XX (+ ER) TKP + Print modifiers (if needed): DTD Ticket print only DID Itinerary print only DAD Gmir only Galileo Desktop Ticketing Manual May 2010 Page 49 of 74 .

which are not loaded in Galileo Changes after departure. which are not loaded in Galileo. when an automated quote might not be possible: Group PNRs Round The World fares Airpasses Negotiated fares. Depending on the situation you must choose your best way to build the quote. other situations are possible. a Manual Fare Build via an automated quote is the easiest and quickest way. Examples of situations. the Complete Manual Fare Build. In these cases a manual quote must be made. There are three ways for making the manual quote: Manual Build via an automated quote. Of course. Normally. Sometimes. Galileo Desktop Ticketing Manual May 2010 Page 50 of 74 . takes most time. however. a travel agent has got its own negotiated fares. MANUAL FARE BUILD H/FBMU Introduction Until now we only looked at automated quotes for ticketing. Complete Manual Build. Manual Build via a forced quote.

File the Fare Build: FBF or FBFALL (multiple passengers) 4.  See next page for an overview of all possible FBU entries. Issue the Ticket TKP  A manual Filed Fare is not guaranteed by Galileo.Steps for making a Manual Fare Build 1. Add the Ticket Modifiers TMU1……. FBI Ignore the fare build . Update the Filed Fare / Fare Build Update. *FB1 Follow up entry after the automated or forced quote to open up Fare Build 1 (based on Filed Fare 1) FBC Empty Fill-in mask 2. R. 3. There are three options: FQ Automated Quote. Create a Fare Build screen. Galileo Desktop Ticketing Manual May 2010 Page 51 of 74 .XX+ER 5. 6. Receive and End Transact. FBU Fare Build Update Use FBU entries to fill-in or modify the mask. FQ@(farebasis) Forced Quote.

YHSBB for segment 2 FBUFB2-4/ KHES3MEA KHES3MEA for segments 2 to 4 FBUFB/KGRPNL/CH33 Fare Basis KGRPNL. FBUFARE/EUR162.Fare Build Update 1.g. Not valid before and after NVB/ NVA/ FBUNVA/10DEC09 all segments are not valid after 10 December 2009 FBUNVA1/10DEC09+NVB1/10DEC09 segment 1 is only valid on 10 December 2009. FBT*EUR) tells you the number of decimals to be used. Baggage BG/ FBUBG/30K 30K for all segments FBUBG/NIL No baggage allowance FBUBG1/30K + BG2/PC 30K for segment 1 and PC for segment line 2 6. Ticket Designator CH33.00 Amount without tax.00 7. The input FBT*currency code (e. 3. Fare Basis FB/ FBUFB/QLIGHTIT Fare Basis QLIGHTIT for all segments FBUFB1. Fare FARE/ In currency of Country of Origin. Ticket designator TD/ FBUTD/IN90 90 pct reduction for an infant. will be added to fare Basis. Must be in currency of issuing country. 5.3/YLSBB + FB2/YHSBB YLSBB for segment 1 and 3. FBUNVA2/20DEC10+NVB2/20DEC10 segment 2 is only valid on 20 December 2010. with currency code.00 Fare is EUR 162. 4. Equivalent fare EQ/ FBUEQ/EUR250. Galileo Desktop Ticketing Manual May 2010 Page 52 of 74 . Stopover field X/ FBUX1/X no stopover in city of destination from segment 1 FBUX2/O stopover in city of destination from segment 2 2.

26IT Amount plus tax code. The tax code XT is inhibited.5 PFC tax for LAX in USD. 9. If you need to enter more than 8 taxes (maximum 20) enter *FBTAX to display the full tax screen.642811 The ROE is 0. also to be mentioned as XF tax.46 13.g. FBULAS4. 10. FBUFB/QRTGRPBE DELETE a Ticketing Field: Enter the ticketing field WITHOUT content: E.23K0MSLXL NUC474.5 JFK3 Two PFC. 12. FBUTAX1/ Galileo Desktop Ticketing Manual May 2010 Page 53 of 74 .642811  The ROE is the Rate Of Exchange between the NUC and the currency of Country of Origin.23K0MSLXL AC AMS 237. Fare Construction FC/ FBUFC/BRU LH X/FRA LH JNB M/IT LH X/FRA LH BRU M/IT FBUFC/BRU SN MAD Q3.  The entries may be combined with a + CHANGE a Ticketing Field: Replace the current content of the ticketing field: E. Passenger Facility Charge (USA only) PFC/ FBUPFC/LAX4. Rate of exchange ROE/ FBUROE/0. Taxes TAX1/ FBUTAX1/20. Total TTL/ FBUTTL/ The total will be generated by the system. Endorsements EB/ FBUEB/ Remove all Endorsements. FBUEB/VALID SA ONLY Add new Endorsements.88 M/IT SN BRU Q3. XF taxes also need to be mentioned as PFC.88 M/IT FBUFC/AMS AC YMQ 237.8.93BE+TAX2/8. 11.g. Up until 8 taxes can be completed in the original display. Also to be mentioned as XF tax.

Try to make an automated quote: FQ Galileo Desktop Ticketing Manual May 2010 Page 54 of 74 .00 Fare type: IT Tourcode: IT2ROM2 Commission: 0 percent Endorsements: No changed allowed Form of Payment: NONREF Step 1: Add the Quote to the PNR.Manual Build via an automated quote (example) Example: A group fare has been requested from KLM for a citytrip to Rome. The conditions of the fare are: Fare basis: QGRPIT Fare: EUR 199.

Update Total including taxes FBUFC/AMS KL ROM M/IT KL AMS M/IT . Check Fare Build before saving Galileo Desktop Ticketing Manual May 2010 Page 55 of 74 . Update Fare Calculation FBUEB/NO CHANGES ALLOWED . Now open up the Fare Build for Filed Fare 1: *FB1 Step 2: Modify the Fare Build for Filed Fare 1: FBU……….00 . We will be using FBU (Fare Build Update) to update the quote: FBUFB/ QGRPIT . Update Fare FBUTTL/ . Update Endorsements *FB . Update fare basis FBUFARE/EUR199.

Galileo Desktop Ticketing Manual May 2010 Page 56 of 74 . the following fields may be changed without losing the guarantee status of the filed fare Taxes – FBUTAXn/ Endorsements – FBUEB/ Ticket Designator – FBUTD/ Note –This functionality has been introduced to allow modification when modification is vital to business process only.XX+ER Step 5: Now add the applicable Ticket Modifiers: TMU1Z0/IT/TCIT2ROM2/FNONREF Step 6: Issue the Ticket: TKP Retain Guarantee Status  In case of an auto-priced guaranteed fare.Step 3: File the Fare Build for all passengers of the group: FBFALL Step 4: Receive and End Transact: R.

Step 1: Add the Quote to the PNR. The conditions of the fare are: Fare basis: KSPCL Fare: EUR 679. A forced quote can be made by adding a farebasis for the same journey. normally a forced quote can be made. So first.00 Fare type: IT Tourcode: IT2JNB2 Commission: 0 percent Endorsements: No changed allowed Form of Payment: NONREF Since the fare is not loaded in Galileo. The booking class is K. check out the Fare Display: Galileo Desktop Ticketing Manual May 2010 Page 57 of 74 . a Manual Fare Build needs to be made.Manual Build via a forced quote (example) As a South Africa specialist your office has got deals with South African Airlines. Try to make an automated quote: FQ Galileo response: So now the try to force the quote: FQ@(fare basis) If an automated quote is not possible.

Now force the Quote. Now open up the Fare Build for Filed Fare 1: *FB1 Galileo Desktop Ticketing Manual May 2010 Page 58 of 74 . But the advantage is that we now have a Filed Fare including the correct taxes. FQ@TLSX1M9 Galileo replies with some failure messages. Use a fare basis in the same cabin class.

Check Fare Build before saving Step 3: File the Fare Build: FBF or FBFALL Step 4: Receive and End Transact: R.Update Fare Calculation FBUEB/NO CHANGES ALLOWED . Update fare basis FBUFARE/EUR679. The Fare Build will show the information according to the forced quote. Now we are going to change the quote to out needs.00 . Step 2: Modify the Fare Build for Filed Fare 1: FBU………. Update Fare FBUTTL/ .XX+ER Step 5: Now add the applicable Ticket Modifiers: TMU1Z0/IT/TCIT2JNB2/FNONREF Step 6: Issue the Ticket: TKP Galileo Desktop Ticketing Manual May 2010 Page 59 of 74 . Update Total including taxes FBUFC/AMS SA X/FRA SA JNB M/IT SA X/FRA SA AMS M/IT . We will be using FBU (Fare Build Update) to update the quote: FBUFB/KSPCL . Update Endorsements *FB .

29MY 6.00KV 13.Manual Build (example) In some situations it is not possible to create a Manual Build via a (forced) quote.00YR 129.00VV 10.17 Roe: 0. So in this case.00 / NUC 4043. The conditions of the fare are: Fare basis: YRWWJ25 Fare: EUR 2599.5 Taxes 17.46TW 1.13YQ Galileo Desktop Ticketing Manual May 2010 Page 60 of 74 .70YC 294.68RN 2.36XA 3.68US 3. Since Round the World journeys and airpasses normally have many coupons. Three specific situations when a manual build might not be possible via a (forced) quote: Round the World Fares Airpasses Reissue after departure.642811 Fare type: Round the World Minimum Stay 10 days Maximum Stay One year Baggage Allowance Piece Concept Endorsements: NONEND/NONREF/RTW APEX Form of Payment: Cash PFC Tax LAX 4.02XF 4.47CJ 45.68AY 20. a short Round the World journey will be build manually.70XY 3. In these cases a complete Manual Build needs to be done. this will be too extensive for an example.

Step 2: Modify the Fare Build: FBU………. Update Rate of Exchange FBUPFC/LAX4. Update Baggage Allowance FBUFARE/EUR2599.5 .00YR+TAX14/129. Update Not Valid After FBUBG/PC .46TW+TAX7/1.47CJ+TAX2/45. Update Total Update Fare Calculation FBUFC/AMS KL KUL MH TPE MH LAX KL AMS 4043.13YQ FBUTTL/ . Update PFC tax Update Taxes: FBUTAX1/17. Update Fare FBUROE/0.70YC+TAX13/294. Update Endorsements Galileo Desktop Ticketing Manual May 2010 Page 61 of 74 .70XY+TAX12/3.17 NUC4043.17 FBUEB/ NONEND/NONREF/RTW APEX .36XA+TAX10/3.Step 1: Open Fare Build Create: FBC Fields with a “@” are mandatory.29MY FBUTAX6/6.68AY+TAX8/20.642811 .00KV+TAX3/13.68US+TAX9/3.68RN+TAX4/2. Update Not Valid Before FBUNVA/13JAN10 .00 . We will be using FBU (Fare Build Update) to update the quote: FBUFB/YRWWJ25 .02XF FBUTAX11/4. Update Fare Basis FBUNVB4/02FEB10 .00VV+TAX5/10.

Check Fare Build before saving Step 3: File the Fare Build: FBF or FBFALL Step 4: Receive and End Transact: R.*FB .4 Create Manual Fare Build for segment 1 and 4. FBCP1 Create Manual Fare Build for Passenger 1. Galileo Desktop Ticketing Manual May 2010 Page 62 of 74 . FBCS1.XX+ER Step 5: Now add the applicable Ticket Modifiers: TMU1FS Step 6: Issue the Ticket: TKP  A FBC can also be done for specific passengers or segments.

16JUN08 Converts Euro amount into NUC. with a historical date. FZICHF120.00EUR Converts CHF amount into EUR. they will all have the same ROE.00EUR Converts NUC amount into Euro. using the ROE. FZIEUR250. CURRECY CONVERSION H/CURR Rate of Exchange (ROE) To display the actual IATA Rate Of Exchange (ROE) for the Euro. Of course. up until one year in the past. FZIEUR.25APR08 Displays the ROE for a historical date.00NUC. FZINUC120. Galileo Desktop Ticketing Manual May 2010 Page 63 of 74 . enter: FZIEUR Since many countries are using the EUR. Galileo will reply with a list of all countries using the Euro.

Galileo Desktop Ticketing Manual May 2010 Page 64 of 74 .Currency Conversion Bankers Selling Rate table: FZS*EU Displays exchange rates between EURO and other currencies.20EUR FZSGBP256.20EUR.25JUN08 Historical currency conversion (max.00CHF/EUR Converts NUC into CHF into Euro. 1 year prior to today) *****************COMBINATION FZI (roe) EN FZS (bsr)******************* FZINUC120. Currency Conversion: FZSGBP256.

if needed FQ. FTAX-BE To find out the PFC taxes use: FTAX*PFC-JFK  There is no list in Galileo with the YR and YQ taxes. if needed F*Q Follow up entry. TAXES GENERAL INFO Input FTAX-nn (nn = country code) will display all non – ticketable and ticketable taxes including the actual rate.Y. FQ. Attach *C06/ACC or CYY.C. If no booking file exists: FQP or FS specify transit airports in FQP. provides with tax details.V Fare Quote Booking Class. Attach *C06/ACC or CYY. it may influence the tax. When making a quote the YR and YQ taxes will be quoted as filed by the carriers. after one of the above entries. Galileo Desktop Ticketing Manual May 2010 Page 65 of 74 .  TIPS FOR AUTOMATIC TAX CALCULATION If a booking file exists: FQBAT or FQBBT Fare Quote Best Buy Tax. FQ.

ENHANCED BOOKING FILE SERVICES H/PTA H/TOD H/RQ. This is only allowed when an e-ticket cannot be issued. Galileo Desktop Ticketing Manual May 2010 Page 66 of 74 .  You must follow up the booking file and check if the acknowledge message from the airline (usually by means of a Vendor Remark or OSI) is returned. Some airlines do not accept the Enhanced Booking File Servicing. Enhanced Booking File Servicing is the facility to send a service request concerning a ticket on departure (TOD) or prepaid ticket (PTA) to the airline.  Some airlines handle the Service requests manually. Enhanced Booking File Servicing is not available on all carriers or for all requests per carrier. If you have an urgent request. always inform or request advice from the airline directly. Details can be found by doing RQ*YY (YY = to be replaced by the carrier code) SN accepts PTA and TOD requests.

Enter RQ. or Filed fare nr 2 + free text PTA (max 180 characters ) Ticket to be issued at BRU by SN MCOnr with numeric airline code and check digit of the audit coupon Carrier code Passenger and segment modifier 6.1@ enter Galileo Desktop Ticketing Manual May 2010 Page 67 of 74 .g.BRUH*phone number of the passenger P. ER your BF and check if the hidden field – SERVICING REQUEST DATA EXISTS *RQ – has been added.1@followed by the whole PTA or TOD input. A response from the airline is mandatory! 8. F. CANCEL: RQ.BRU. 5. Do not forget to follow up the BF (e.. Check if the airline if an additional fee needs to be paid. you made a mistake and have to start again.g. FQ.SN/FF2*PLS .S Phone Fields: P. Enter the Servicing request: RQ. else they will not be included in your Galileo segments turnover! DISPLAY: *RQ CHANGE: only permitted before ET of the BF RQ. 7.08212345678902/IOD.g. do not forget to use the Sell and Ticketing Country modifier when asking for a FQ (e. If you need to order a prepaid ticket.PROCEDURE 1.P1S2-4/TKI/SN*08212345678902 to register the segments as ticketed. Make sure your Booking File is active and contains a Filed Fare. 2. Check whether you can make the request through Galileo: RQ*YY. Add following MANDATORY fields (if not yet present) to the BF: Form of payment: E. If not. Issue the MCO for the ticket issuance.BRUPAR)! Always check the fare with the issuing carrier.BRUB*phone number of the sponsor (only for PTA) 4. add a RB). 3..P1S2-4/TOD/SN/MCO.

the Electronic Ticket Record must be displayed. route. It is only possible to revalidate a ticket when there is a change of: flight-number. flight-timings. (It is not necessary to have a filed fare in the Booking File for revalidation). This is done by tabbing to the *HTE prompt or by direct entry *TE/0579900682602 Galileo Desktop Ticketing Manual May 2010 Page 68 of 74 . Book the new flight(s) either in the original or a new Booking File. change fee. etc. The ticket must be „updated‟ to the new situation. In those cases a ticket needs to be exchanged or re- issued. A revalidation is not allowed if there is a change in: fare. Cancel the old flight(s). Before the revalidation request is made. class of service. This is called a Revalidation. The Booking File must then be end-transacted and redisplayed. Request the E-ticketing Functionality Table in Ask Travelport for more information on e-ticketing. date of travel. The ticket-number remains the same. Some airlines do not allow revalidations. KLM does allow revalidation. REVALIDATION A Rebooking is a change of reservation that does not require the re-issue or exchange of the original ticket. status code or.

TKRETS3/TN1251672364097/C3/NVB12DEC/NVA16JAN Galileo Desktop Ticketing Manual May 2010 Page 69 of 74 . To revalidate an infant ticket IN is input after TN e. If multiple segments require revalidation.g. Once the Electronic Ticket Record is displayed. TKRETS2/TN0749900682602/C2 TKRET Electronic ticket revalidation function identifier S2 Booking File segment indicator and number (maximum one) / Mandatory separator TN Ticket number indicator 074 9900 682602 Ticket number including airline numeric code (maximum one) / Mandatory separator C2 Coupon indicator and number (maximum one) If the Electronic Ticket Record is redisplayed. the revalidation input is made.The Electronic Ticket Record shows the original flights. the new flight is shown. TKRETS2/TNIN1251672364099/C2 If required Not Valid Before and Not Valid After dates may be added to the input e.g. they must be done one at a time.

REVALIDATION REQUEST REJECTED .Carrier has chosen to deny the revalidation request. a failure message will appear:  With some airlines (E. More details on Exchange of an Electronic Ticket can be found in the syllabus of Exchange ticketing. This subject will be explained during the Advanced Ticketing Course. BD) the E-ticket will be revalidated automatically when the Booking has been changed. Galileo Desktop Ticketing Manual May 2010 Page 70 of 74 . UNABLE TO PROCESS ELECTRONIC REVALIDATION ITINERARY NOT VALID FOR ETKT . In these cases a ticket still needs to be exchanged. ERROR .If the revalidation is not allowed. even if the PNR is not entitled for revalidation (in case of Change Fees.Trying to revalidate to a carrier not in the booked segment. Exchange Ticketing: If a revalidation is not allowed.Revalidation cannot be performed from a definite flight to an open segment. otherwise the passenger has to pay a Change Fee at the airport. ELECTRONIC TICKET NOT DISPLAYED .PLEASE CONTACT AIRLINE .Electronic Ticket Record must be displayed when revalidation input is made. an Exchange or Reissue needs to be done.Booking File must be end-transacted after new segments are changed or added. Error Responses: NO BOOKING FILE RETREIVED . etc).Revalidation inputs can only be made from a displayed Booking File. LH. or for past date segments or non-air segments.SEGMENT MUST BE PRESENT AND NOT OPEN/PAST-DATE/ NON-AIR .g. END BOOKING FILE BEFORE TKR . This will be done.

DOCUMENT PRINTERS LINKAGE Display linkage: HMLD (How is My Linkage Doing) Response: 1 2 3 4 5 3 6 7 3 1. Status of the device : U – Up / D – Down / B – Busy 4. GTID of your workstation. GTID of the ticket device. 3.(GTID = Galileo Terminal Identification) All terminal and printer GTIDS will be provided to you by your Galileo Account Executive upon installation 2. Itinerary printer (I) 7. GTID of the itinerary device 6. GTID of the MIR device (MIR = Machinable Interface Record = Back office/Accounting software) Link the workstation to a printer (Help Me Link Machine) HMLM printer gtid DI link to an itinerary printer HMLM printer gtid DT link to a ticket printer HMLM printer gtid DS link to a satellite ticket printer HMLM printer gtid DA link to a MIR device Change status of Printer (Help Me Operate Machine) HMOM printer gtid –U change Printer status to Up Galileo Desktop Ticketing Manual May 2010 Page 71 of 74 . Ticket Printer (T) 5.

You can void a ticket if required. The coupon status indicates whether or not the segment has been used. and particularly air travel. Galileo Desktop Ticketing Manual May 2010 Page 72 of 74 . It is an easy to use browser-based GUI and allows you to: Compare your air selection against rail and car CO2 emission values Report on data in real time in PDF. Carbon Tracker has been designed to help companies to reduce the CO2 emissions. is a significant emitter of carbon emissions and thus a major contributor to global warming. E-Tracker gives you the ability to record and check all electronic tickets issued on the Galileo system. Carbon Tracker is a post-booking carbon emission reporting tool which provides Travel Management Companies and Corporations the tools and data to effectively manage their carbon footprint. This data is stored in the airline system and not in the Galileo system. CSV and Excel formats Run and schedule reports as and when you choose Carbon Tracker follows environmental standards set by the Department for Environment. By taking a more responsible attitude to our travel behaviour we will able to cut emissions and slow down the effects of global warming. Carbon Tracker Travel. and also produce a report in different forms such as Excel. Food and Rural Affairs – UK Government body (DEFRA) and Greenhouse Gas (GHG) Protocol. Please contact your Galileo Account Manager for more information. Galileo E-Tracker enables you to track and manage unused segments. the passenger may request a refund on the ticketed segment or exchange it for future travel. It can be retrieved using a *TE entry in Focalpoint. Galileo E-Tracker is accessed via: an internet browser. Viewpoint or Galileo Desktop Please contact your Galileo Account Manager for more information. but the process of tracking unused segments is complicated and slow because different systems hold the necessary data. In these cases. or a toolbar button in Focalpoint. The current status of tickets may be displayed using extensive search and sort capabilities. It will also help to reduce travel costs of corporations. OTHER GALILEO PRODUCTS E-Tracker It is estimated that 4% of all air segments ticketed in the Galileo system remain unused after the date of travel.

00EUR Convert NUC in EUR FZSUSD Exchange Rate (BSR) for USD FZSUSD250. Passenger 3 TRV/07433909561302 Void Ticket CURRENCY & CONVERSION FBT* Fare Build Table. 4 and 6..00EUR Convert USD IN EUR FZINUC50.3 Start Manual Fare Build for passenger 1 and 3 FBUFB/C+BG/20K.6 Start Manual Fare Build for segment 1... Fare Build Update in manual Fare Build FBF File Manual Fare Build FBFALL File Manual Fare Build for all passengers *FB Redisplay active Manual Fare Build *FB1 Open Manual Fare Build for Filed Fare 1 FBI Fare Build Ignore LINKAGE & TKT NUMBERING HMLD Help Me Link Display HMTN/D Display TINS Table HMLM Help Me Link Machine HMOM Help Me Operate Machine HMPR Help Me Print Report HMPR/10SEP Help Me Print Report of 10 September P-HMPR Print Print Report Galileo Desktop Ticketing Manual May 2010 Page 73 of 74 . FBCP1. QUICK REFERENCE TICKETING TMU1Z1/FS Ticket Modifier Update IMUII Itinerary Modifier Update TKP Print Ticket TKP1 Print Ticket for Filed Fare 1 TKP1P3 Print Ticket for Filed Fare 1. currency information for all countries FBT*IT Currency information for Italy FBT*EUR Currency information on the Euro FZIEUR Rate Of Exchange (ROE) for Euro FZINUC120.4.00GBP/EUR Convert NUC via ROE to GBP and then via BSR to EUR FARE BUILD FBC Start Manual Fare Build FBCS1.