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Download should nearly always be faster than upload as the band for upload is much

smaller than the band for download. I would reckon that you are quite far from your
telephone exchange and live in a busy neighbourhood.

The band for upload in the frequency range is a lot smaller than the band for download. As
shown in this picture...

You can see that the upstream (upload speed) is wedged between POTS and Downstream.
The upstream is often the first to be affected when you have a phone line issue and you can
get authentication issues and the username and password your router sends to the ISP can
get corrupted and end up incorrect and then the connection gets rejected.

Download however has got from 0.14 MHz all the way to 2.2MHz and beyond. If your
download is faster than you upload then I would be trying a replacement router and calling
my ISP to run some line tests to detect the cause of the slow speeds.

In the UK most home ISP's offer a 10% of your download speed in upload on a 10mb
connection you get 1mb upload. So if my upload was 1mb as it should be but my download
was slower than this, you would have an issue!

If your actual results are higher when sending data to your ISP than they are
when downloading, then there is probably more congestion on the download
side. That’s what most people are doing (surfing, watching video, etc.). Your
provider may not have enough bandwidth to your home if you are on a shared
technology like cable modem, or they may not have enough out to the Internet.

Of course, if you are checking your speed at a speedtest site, it could be that
there is congestion on the pipe to the speedtest server, so try more than one. If
you Google speedstest, a button will appear in your browser where you can run
a test.