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CASE STUDY

SUMISETSU PHILIPPINES, INC. IS THE FIRST ORGANISATION TO


BECOME ISO 9001:2015 CERTIFIED IN THE PHILIPPINES
ISSUED MARCH 2016

ABOUT THE COMPANY


Sumisetsu Philippines, Inc., better known
to customers as "SPI", is an electrical
and mechanical contractor, with its We completed QMR trainings with Do-Check-Act (PDCA) cycle. SPI
head office in Makati City, Philippines. SGS, where we learned about ISO employees have all gone through
Incorporated in 1990, SPI is an affiliate of 9001. We learned about the differences the PDCA cycle subconsciously
Sumitomo Densetsu Co. Ltd., a company between ISO 9001:2008 and ISO during the course of their daily
established in Tokyo, Japan in 1950 to 9001:2015 as well as the importance of work by incorporating different
address the electrical and other system quality and safety reports. work methods, which is all part of
needs of buildings. Alicia Clarin, ISO Vision Manager the managements strategy
SPIs main business activities are This constitutes the ACT phase of the
installation of electrical equipment; WHY ISO 9001:2015? PDCA cycle. I always emphasise the
mechanical work; plumbing and sanitary importance of rotating PDCA. It is a step-
SPI aimed to become ISO 9001:2015
work; air-conditioning and refrigeration by-step method for getting things done
certified with the following targets in
work; elevator and escalator work; fire effectively and reliably. This is achieved
mind:
protection work; and communication by drawing up a plan, implementing it,
facilities for industrial, institutional, and To ensure that SPIs existing
checking the results, and carrying out
specialty projects. management system conforms
any necessary corrective actions. The
with the requirements of the new
SPI is licensed as a Category A contractor Japanese basically employ the same
standard, signifying robustness and
under the Philippine Contractors process. This means that it is important
relevance
Accreditation Board. It has nearly 250 to continuously repeat the Plan-Do-
employees. To confirm that SPI has effectively Check-Act steps in all our management
implemented its planned activities. Rotating the PDCA cycle is the
WORKING WITH SGS management systems best way to manage our operation. Mr.
To confirm that the management Takuro Suzuki, President of SPI
SPI is the first organisation in the
Philippines to become ISO 9001:2015 system is beneficial toward achieving
the following policy objectives set by KEY CHANGES THROUGH ISO 9001:2015
certified.
the Company: IMPLEMENTATION
SPI started their journey to ISO 9001
Quality Management System certification Further improvement of With the ISO 9001:2015 management
in 2001. In 2003, they achieved their first occupational safety in the system in place, SPI is able to control
ISO 9001 QMS certificate, with SGS as workplace resources better.
their certifying body. To ensure quality work Company losses that could result from
SGS audits helped us to clearly identify T
o raise construction standards in services that do not meet customer
and to control both internal and external a continual upward improvement specifications, or are below industrial
threats to the company. by religiously rotating the Plan- or international standards, are reduced.
This helps to build customers' trust and ADAMANT ABOUT RISK MANAGEMENT OPPORTUNITIES FOR IMPROVEMENT
confidence in SPI.
We identify risks and document such SPI certainly knows how to utilise
Apart from cost reduction, SPI before it happens. lessons learned along the way in order to
has achieved good cash flow and, Mr. Takuro Suzuki, President of SPI mitigate risks and to avoid repeating the
impressively, maintained 0% debt. same faults.
Even before the final version of ISO
The company has become stricter in 9001:2015 was released, SPI was By starting to employ the PDCA cycle
implementing 5S+1S, which stands for: adamant about risk management. we were able to control costs at all
Sort, Systematise, Sweep, Sanitise, Self- With risk-based thinking in mind, the levels of our operations. Utilising risk
discipline + Sustain. organisation was already performing the identification serves as a preventive
Open communication within the following activities that are favourable measure for any recurring accident or
organisation has also improved. The under the Risk Management requirement incident, which may affect SPIs financial
concept of horensou (a Japanese term of ISO 9001:2015: standing.
that means to report) is widely used Risk assessment meetings Mr. Takuro Suzuki, President of SPI
in the business, resulting in better SPI also has a written manual consisting
Revision of procedures based on
understanding among SPIs staff. of procedures documented by every
identified risks
For SPIs employees, knowing that there division in the organisation. This serves
Project review and project closing as a guide that regular employees can
is an established management system in
meetings refer to when verifying policies and that
the company allows them to be focused
in terms of working according to a Weekly site patrol new employees find useful during their
specified standard and quality. Increased SEM quarterly audit training period.
awareness of the risks in their respective To ensure that SPIs system for dealing
SPI also created and finalised their own
divisions enables them to better manage with risks is evaluated, tested, and
Risk Assessment and Safety Worksheet
such risks and contribute to minimising kept up-to-date, the company makes a
in May 2015. The companys Risk
losses. point of evaluating the risks identified
Assessment team spearheaded this
Problem-solving and decision making initiative, which was later approved by during weekly construction meetings, or
have also significantly improved. As their headquarters, Sumitomo Densetsu during monthly management committee
employees become more conscious of Co. Ltd. meetings.
priorities, they act on any problems that SPI also aims to check the effectiveness
Each division in SPI has its own risk
arise and efficiently provide solutions. of their Risk Assessment and Safety
assessment worksheet, where the
Employee engagement has increased teams risks are clearly identified. Worksheet through a re-evaluation at
as staff have become mindful of risk least once a year. The first re-evaluation
Among the risks that affect the was conducted in February 2016.
management within the company. This
companys service delivery are:
sense of involvement, knowing that they The company has established controls
are contributors toward achieving the Organisational process for each identified risk. Through re-
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organisations goals, motivates them to Workplace culture evaluation, SPI is able to determine
reflect on their accomplishments and additional controls that should be
Government policies
to constantly improve the way of doing addressed, among which are:
things at work. Subcontracting risks
Accounts receivable minutes of
We employ PDCA in our daily tasks, Data and information security meetings
leading to our companys objective of Social media Safety and quality patrol
winning customer confidence through
Risk-based based thinking improves the Purchasing monitoring board
high quality work and zero accidents
Quality Management System."
and incidents. This cycle allows the
Fatima Burgos, QC Engineer
company's employees, subcontractors, ADVICE FOR ORGANISATIONS THAT
and suppliers to work collaboratively "Sound business thinking (including WOULD LIKE TO OBTAIN ISO 9001:2015
toward sound management of on-site quality management planning), relies on
CERTIFICATION
construction work. This further results risk-based thinking."
Jeanette Semilla, Document Control Plan ahead. Meet the requirements of
in improved quality, costing, project
Centre the new system. Follow compliance and
delivery, safety measures and morale at
risk assessment system.
every phase of our projects.
Mr. Takuro Suzuki, President of SPI
Mr. Takuro Suzuki, President of SPI

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