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Post Graduate Programme in Management

AY 2016-17 TERM: I



Name of the Faculty Faculty Blok/ Email Telephone Number

Room No.
Prof. Bhavin Shah C - 206 +91-731-2439563
Prof. Harshal Lowalekar C - 205 +91-731-2439578
Prof. Hasmukh Gajjar C - 208 +91-731-2439574
Prof. Rohit Kapoor B - 104 +91-731-2439536
Prof. Sanjay Choudhari C - 105 +91-731-2439577


Operations Management (OM) deals with the management of resources in the production of
goods and services. This course provides understanding of how to gain competitive advantage
through operations. The course details a different kind of operation processes, how they align
customer requirement and explains how to measure key process parameters like capacity, lead
time etc. The course also covers process analysis to measure and improve operational
performance in manufacturing and service organizations. In latter part of the module, the course
focus is on planning strategic, tactical and operational decisions.


1) Introducing the role of operation and understanding the various operation systems and
providing the basic concepts on how it can be managed to meet required competitive
2) Developing the ability to analyze and map the firms operation and also measuring and
improving key performance measures.
3) Proving techniques for planning strategic, tactical and operational decisions in
manufacturing and service environments.

Mix of lectures, cases, discussions and class exercises.


Group Assignments 20
Quizzes 30
End Term examination 50
Total 100%
Text Book for OM- I Course
Chase, R. B., Shankar, R. and Jacobs, F.R., 2014, Operations and Supply Chain Management, 14th
edition, McGraw-Hill Education, New Delhi. (CSJ)

Module I: Operations Analysis
Module Objectives: Introducing the participants various operations performance measures, its
computation in manufacturing, project and service industry and to develop approaches to analyze
operations systems for improving the expected performance.

Session 1 Introduction to operations management

Objective : To introduce concepts and terminologies in OM
Readings: Haywood-Farmer, J. (2008). Introductory note on operations management.
Ivey No. 908D06, pp. 1-21. Ivey Publishing

Operations Analysis: Manufacturing organizations

Session 2, 3 Process analysis of low volume and high variety operations

Objective : To study and analyze the customized production system
Reading: Marshall, P. (1994). A note on process analysis (Abridged). HBS No. 9689032,
pp. 1-9, Harvard Business School Publishing
Case: Shapiro, D. (1998). Donner Co. HBS No. 9689030. Harvard Business School

Session 4, 5 Process analysis of batching operations

Objective : To apply OM concepts in batch production system
Reading: Marshall, P. (1994). A note on process analysis (Abridged), HBS No. 9689032,
pp. 1-9, Harvard Business School Publishing
Case: Hammond, J., & Ryckebusch, S. (1996). Executive Shirts, Inc. HBS No.
9696071. Harvard Business School Publishing

Session 6 Process analysis assembly operations

Objective : To study the assembly line design
Reading: Assembly line, pp. 215 to 222, (Chapter 8, CSJ)
Case: Exercise : Dont Bother Me I cant cope

Session 7 Process analysis continuous flow operations

Objective : To study and analyze flow shop operations
Case: Tucker, J. (1983). National Cranberry Co-operatives. HBS No. 9675014.
Harvard Business School Publishing

Session 8 Facility layouts: Cellular layout

Objective : To study the advantages and application of cellular layout
Reading: Cells, pp. 222 to 225, (Chapter 8, CSJ)
Case: Exercise: to be distributed in the class

Operations Analysis: Project organization

Session 9 Project operations

Objective : To study projects planning and scheduling
Reading: Project management, pp. 90 - 104, (Chapter 4, CSJ)
Case: Product Design Project at Nokia, pp. 134 - 135, (Chapter 4, CSJ)

Operations Analysis: Service organizations

Session 10 Analyzing operations in service

Objective: To address the benefits and drawbacks of organizing operations as a service
line and to identify alternative ways to achieve benefits
Reading: The production line approach, pp. 261 - 262, (Chapter 9, CSJ)
Case: Gittell, J., & Brown, M. (2009). Reading Rehabilitation Hospital. HBS No.
9608070. Harvard Business School Publishing

Session 11 Performance analysis of a service

Objective: To assess the performance and to explore the various choices to improve
the response of service system
Case: Loch, C., & Grant, D. (1997). Manzana Insurance: Fruitvale Branch (Abridged).
HBS No. 9692015. Harvard Business School Publishing

Session 12 Long range capacity planning

Objective : To study systematic approaches to capacity planning
Reading: Strategic capacity management, pp. 137 - 145, (Chapter 5, CSJ)
Bowen, K., & Groberg, J. (2002). Align Technology, Inc. HBS No. 9603058.
Harvard Business School Publishing

Module II : Operations Planning

Module Objective: Introducing planning decisions (strategic, tactical and operational) involved in

Session 13 Aggregate Planning

Objective : To study various plans by aligning workforce/ inventory to demand
Reading: Sales and Operations Planning, pp. 598 610, (Chapter 19, CSJ)
Exercise: Problems (to be distributed in the class)

Session 14 Process Flexibilities

Objective : To study competitive advantage of operations flexibilities
Readings: Upton, D. (1995). What Really Makes Factory Flexible? HBR No. 95410,
Harvard Business Review, pp. 74-84.

Session 15 Resource Planning: MRP

Objective : To study various inputs and outputs in material requirement planning
Reading: Material Requirement Planning, pp. 679- 695, (Chapter 21, CSJ)
Exercise: Problems (to be distributed in the class)

Additional Readings

The following books are recommended for supplementary reading:

1) Krajewski, L. J., Ritzman, L. R., Malhotra, M. K. and Srivastava, S. K., 2010,

Operations Management - Processes and supply chain, 9th edition, Pearson
2) Stevenson, W. J., 2014, Operations Management, 9th edition, McGraw-Hill
3) Mahadevan, B., 2010, Operations Management Theory and practice, , 2nd
edition, Pearson
4) Heizer, J., Render, B., and Rajashekhar, J., 2009, Operations Management, 9th
edition, Pearson
5) Nahmias, S., 1997, Production and Operations Analysis, 3rd Edition, Irwin
6) Golratt, E. and Cox, J., 1992, THE GOAL, North River Press, USA (Novel)