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15 Ayoub Bin Shathi Street,

P.O.Box 2607, 11941 Amman, Jordan
Mobile: +962 79 900 10 66

Rabaa Otoom
Expertise Organizational development
NGO capacity-building
Facilitation and training

Personal information Place & Date of birth: Kuwait, 3 December 1974

Marital Status: Married, 2 children
Nationality: Switzerland, Jordan

Education Masters of Arts in Post War Recovery studies, University of York, York,
United Kingdom, 2006
Bachelor of Arts, English Literature with a sub-major in Socio-linguistics,
Muta'h university, Karak, Jordan, 1998
High School, Jubeykha secondary school for girls, literary stream, Amman,
Jordan, 1994

Languages English (fluent, written & spoken)

Arabic (native)

Professional October 2007 to date

Experience Programme Associate, Capacity-Building and Organizational
Strategic Business Coaching, Geneva/Switzerland, Amman/Jordan
Providing technical and logistical support to SBC evaluations and
assessments in the MENA region (e.g. assessment of needs of displaced
Iraqi population in Syria and Jordan, review of Qatar Red Crescent Society
organizational structure, evaluation of MSF Spain assistance programme
to the migrants and refugees in the Gulf of Aden, evaluation of Belgian RC
project on disseminating humanitarian norms among the Lebanese youth
Facilitating technical training workshops and orientation courses run by
SBC on project planning and reporting, organizational development,
monitoring and evaluation.
Participating in drafting project and funding proposals (e.g. DIPECHO VIII
and IX programmes in Central Asia) for SBC clients.

January 2004 - October 2007

Programme Officer, Organizational Development Department,
International Federation of Red Cross and Red Crescent Societies
Supporting Red Cross/Red Crescent National Societies in the MENA region
efforts to develop mid-level planning and management capacities at
headquarters and branch level.
Contributing to the process of strengthening NS governance/senior
management based on regionally adapted leadership/senior management
development support.
Facilitating knowledge sharing and peer support to encourage the National
Societies to work together on leadership/senior management
development, legal base review/reform, strategic planning, resource
development, gender, youth, internal and external communications
Working with the other regional programme managers and Federation
delegations in the MENA region to ensure mainstreaming organizational
development issues into disaster management and health programmes
and into dissemination of the fundamental principles and values of the
RC/RC Movement
Ensuring a common approach in organizational development and capacity
building support to the National Societies based on their own priorities
through cooperating with ICRC cooperation delegates and partner National
Society representatives
Identifying and seeking support from global and/or regional centers of
excellence within and outside the RC/RC Movement to facilitate exchange
of experience in the process of National RC/RC Societies organizational
development and capacity building.
Facilitating the Regional Youth and Volunteering meeting for the youth
and volunteers leaders in the National RC/RC Societies in the MENA
Planning and implementation of workshop/seminars on organizational
development, leadership, communications and working with media,
logistics, finance, planning. This involved presentations, facilitation and
instructor-led training.

January 2001 December 2003

Senior Programme Assistant, Media and Communications Department
International Federation of Red Cross & Red Crescent Societies
Providing translation from English to Arabic and vice versa in workshops
and seminars.
Facilitating communication between IFRC regional office in
Amman/Headquarters in Geneva and IFRC country delegations in the
Middle East and North Africa Region.
Co-facilitating trainings and workshops with the programme team all over
the Middle East and North Africa Region (MENA)

November 1999 - January 2001

Programme Assistant, Health Department,
International Federation of Red Cross & Red Crescent Societies
Assisting programme managers in implementing plan of action in health,
disaster preparedness and organizational development.

Collecting, researching and summarizing information, creating and
maintaining data base for the programme team.
Assisting in conducting workshop and trainings with the programme team.
Carrying out administrative duties in the office.

July 1998 November 1999

Self-employed, Amman, Jordan
Data entry for Jordanian and international companies producing software
and IT solutions

Courses / Managing People for programme managers workshop (trainee), Geneva

Meetings, June 2007
International Project Planning Process (Lead Trainer), Beirut March 2004, Ramallah
Federation of Red February 2004, Amman June 2005, Amman August 2005
Cross and Red
Writing Effectively, distance course, November 2004 - April 2005
Crescent Societies
Financial Management workshop for Programme Managers, February 2004,
Amman, Jordan
Project Planning Process (co-facilitator) December 2003, Sana'a, Yemen
Project Planning Process (participant) November 2003, London, UK
Organizational development and capacity building seminar, June 2003,
Alicante, Spain
Disaster Management workshop for Regional Disaster Response Teams
(RDRT), December 2002, Tehran, Iran
Relief and logistics training camp, September 2002, Palmyra, Syria
Networking meeting on psychological support in MENA region, September
2002, Beirut, Lebanon
Basic Training Course (BTC) for International Red Cross delegates/field
managers, June 2002, Amman, Jordan
Vulnerability and capacity assessment (VCA), May 2002, Rabat, Morocco
HIV/AIDS Working with Youth, April 2002, Benghazi, Libya
HIV/AIDS Training of Trainers, December 2001, Damascus, Syria
SPHERE (Minimum Humanitarian Standards in Disaster Response) June
2001, Amman, Jordan
Regional meeting on adapting HIV/AIDS manual in the MENA region, April
2001, Baghdad, Iraq
Regional conference, Psychological Support, April 2001, Baghdad, Iraq
HIV/AIDS resource group meeting, March 2001, Damascus, Syria
Integrated health and disaster preparedness planning, February 2001,
Amman, Jordan

Other relevant Certified trainer in project planning process (PPP), basic training course for
qualifications/ international delegates (BTC), Red Cross/Red Crescent leadership
experience development cycle, HIV/AIDS awareness programme,
Member, International Diversity Group on Gender, IDGG (Geneva).
Lead Facilitator, Regional trainings on organizational development (OD) in
the Middle East and North Africa region (while being responsible for 17 Red
Cross/Red Crescent Societies in the region)

Focal point/coordinator for OD issues (including Gender issues) with the
UNIFEM, INTRAC, UN Leadership Academy