1st Transferred To R&D Case Customer Name Case Manager: Full Name Case Number

PT Smartfren Telecom Tbk Kurniawan Yudi NA05837944
9/7/2015 15:31 PT Smartfren Telecom Tbk Elisabet Yessy NA05838475
PT Smartfren Telecom Tbk Elisabet Yessy NA05838573
9/9/2015 14:38 PT Smartfren Telecom Tbk Haryati Junita Sri NA05839010
PT Smartfren Telecom Tbk Haryati Junita Sri NA05839138
PT Smartfren Telecom Tbk Haryati Junita Sri NA05839139
PT Smartfren Telecom Tbk Kurniawan Yudi NA05839213
PT Smartfren Telecom Tbk Elisabet Yessy NA05839306
PT Smartfren Telecom Tbk Elisabet Yessy NA05840828
PT Smartfren Telecom Tbk Elisabet Yessy NA05840900
PT Smartfren Telecom Tbk Haryati Junita Sri NA05841751
PT Smartfren Telecom Tbk Kurniawan Yudi NA05842388
PT Smartfren Telecom Tbk Kurniawan Yudi NA05842474
PT Smartfren Telecom Tbk Elisabet Yessy NA05843404
PT Smartfren Telecom Tbk Kurniawan Yudi NA05843407
PT Smartfren Telecom Tbk Dakwale Mayank NA05843797
PT Smartfren Telecom Tbk Haryati Junita Sri NA05844437
PT Smartfren Telecom Tbk Haryati Junita Sri NA05844584
11/25/2015 13:42 PT Smartfren Telecom Tbk Elisabet Yessy NA05844995
9/30/2015 4:23 PT Smartfren Telecom Tbk Haryati Junita Sri NA05845170
9/30/2015 4:38 PT Smartfren Telecom Tbk Haryati Junita Sri NA05845171
9/30/2015 4:16 PT Smartfren Telecom Tbk Kurniawan Yudi NA05845230
9/30/2015 4:28 PT Smartfren Telecom Tbk Haryati Junita Sri NA05845244
PT Smartfren Telecom Tbk Haryati Junita Sri NA05845738
PT Smartfren Telecom Tbk Kurniawan Yudi NA05846588
PT Smartfren Telecom Tbk Elisabet Yessy NA05846590
PT Smartfren Telecom Tbk Kurniawan Yudi NA05847046
PT Smartfren Telecom Tbk Haryati Junita Sri NA05847364
PT Smartfren Telecom Tbk Elisabet Yessy NA05850454
PT Smartfren Telecom Tbk Kurniawan Yudi NA05851009
PT Smartfren Telecom Tbk Haryati Junita Sri NA05851847
10/23/2015 4:37 PT Smartfren Telecom Tbk Haryati Junita Sri NA05851850
10/28/2015 9:39 PT Smartfren Telecom Tbk Elisabet Yessy NA05853461
11/9/2015 7:37 PT Smartfren Telecom Tbk Haryati Junita Sri NA05854452
10/29/2015 16:41 PT Smartfren Telecom Tbk Elisabet Yessy NA05855102
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05855249
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05855257
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05855259
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05855441
10/29/2015 19:04 PT Smartfren Telecom Tbk Haryati Junita Sri NA05855817
PT Smartfren Telecom Tbk Elisabet Yessy NA05856052
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05858111
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05858112
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05858991

PT Smartfren Telecom Tbk Elisabet Yessy NA05858993
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05858995
PT Smartfren Telecom Tbk Elisabet Yessy NA05859036
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05859308
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05859390
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05859391
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05859392
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05859393
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05859394
11/12/2015 14:10 PT Smartfren Telecom Tbk Elisabet Yessy NA05859431
PT Smartfren Telecom Tbk Elisabet Yessy NA05859435
11/12/2015 14:12 PT Smartfren Telecom Tbk Elisabet Yessy NA05859620
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05859948
PT Smartfren Telecom Tbk Haryati Junita Sri NA05860532
PT Smartfren Telecom Tbk Haryati Junita Sri NA05860959
11/17/2015 9:51 PT Smartfren Telecom Tbk Haryati Junita Sri NA05860960
PT Smartfren Telecom Tbk Haryati Junita Sri NA05861367
PT Smartfren Telecom Tbk Elisabet Yessy NA05861745
PT Smartfren Telecom Tbk Kurniawan Yudi NA05861779
PT Smartfren Telecom Tbk Kurniawan Yudi NA05862729
PT Smartfren Telecom Tbk Yuganda Suryadi NA05862748
PT Smartfren Telecom Tbk Haryati Junita Sri NA05862759
PT Smartfren Telecom Tbk Kurniawan Yudi NA05862945
PT Smartfren Telecom Tbk Elisabet Yessy NA05862948
PT Smartfren Telecom Tbk Elisabet Yessy NA05863056
PT Smartfren Telecom Tbk Haryati Junita Sri NA05863086
PT Smartfren Telecom Tbk Elisabet Yessy NA05864547
PT Smartfren Telecom Tbk Elisabet Yessy NA05866331
11/30/2015 14:06 PT Smartfren Telecom Tbk Elisabet Yessy NA05866593
PT Smartfren Telecom Tbk Haryati Junita Sri NA05866975
PT Smartfren Telecom Tbk Haryati Junita Sri NA05867753
12/9/2015 10:20 PT Smartfren Telecom Tbk Elisabet Yessy NA05867968
PT Smartfren Telecom Tbk Elisabet Yessy NA05868611
12/10/2015 16:58 PT Smartfren Telecom Tbk Haryati Junita Sri NA05868651
PT Smartfren Telecom Tbk Haryati Junita Sri NA05869576
PT Smartfren Telecom Tbk Haryati Junita Sri NA05869866
PT Smartfren Telecom Tbk Elisabet Yessy NA05870012
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05871446
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05871514
PT Smartfren Telecom Tbk Yuganda Suryadi NA05871592
12/16/2015 7:35 PT Smartfren Telecom Tbk Yuganda Suryadi NA05871901
1/11/2016 9:23 PT Smartfren Telecom Tbk Elisabet Yessy NA05872611
PT Smartfren Telecom Tbk Suchinunkul Aek NA05873351
PT Smartfren Telecom Tbk Suchinunkul Aek NA05873566
PT Smartfren Telecom Tbk Suchinunkul Aek NA05875135

PT Smartfren Telecom Tbk Nugraha Andi Aditya NA05875613
PT Smartfren Telecom Tbk Nugraha Andi Aditya NA05875614
PT Smartfren Telecom Tbk Nugraha Andi Aditya NA05875616
PT Smartfren Telecom Tbk Nugraha Andi Aditya NA05875734
PT Smartfren Telecom Tbk Nugraha Andi Aditya NA05875735
2/3/2016 7:14 PT Smartfren Telecom Tbk Suchinunkul Aek NA05875820
PT Smartfren Telecom Tbk Yuganda Suryadi NA05876444
PT Smartfren Telecom Tbk Suchinunkul Aek NA05876990
PT Smartfren Telecom Tbk Suchinunkul Aek NA05877019
PT Smartfren Telecom Tbk Nugraha Andi Aditya NA05877325
PT Smartfren Telecom Tbk Suchinunkul Aek NA05878180
PT Smartfren Telecom Tbk Suchinunkul Aek NA05878420
1/22/2016 8:40 PT Smartfren Telecom Tbk Suchinunkul Aek NA05878931
1/14/2016 9:39 PT Smartfren Telecom Tbk Yuganda Suryadi NA05878959
PT Smartfren Telecom Tbk Yuganda Suryadi NA05879227
PT Smartfren Telecom Tbk Elisabet Yessy NA05879233
PT Smartfren Telecom Tbk Kurniawan Yudi NA05879868
PT Smartfren Telecom Tbk Yuganda Suryadi NA05880072
PT Smartfren Telecom Tbk Yuganda Suryadi NA05880475
PT Smartfren Telecom Tbk Yuganda Suryadi NA05880658
1/27/2016 2:18 PT Smartfren Telecom Tbk Haryati Junita Sri NA05880940
PT Smartfren Telecom Tbk Kurniawan Yudi NA05881068
PT Smartfren Telecom Tbk Kurniawan Yudi NA05882044
PT Smartfren Telecom Tbk Elisabet Yessy NA05882064
2/3/2016 9:40 PT Smartfren Telecom Tbk Elisabet Yessy NA05882133
PT Smartfren Telecom Tbk Elisabet Yessy NA05882138
PT Smartfren Telecom Tbk Elisabet Yessy NA05882204
PT Smartfren Telecom Tbk Elisabet Yessy NA05882460
PT Smartfren Telecom Tbk Elisabet Yessy NA05882689
PT Smartfren Telecom Tbk Yuganda Suryadi NA05882691
PT Smartfren Telecom Tbk Nugraha Andi Aditya NA05883058
PT Smartfren Telecom Tbk Haryati Junita Sri NA05883108
PT Smartfren Telecom Tbk Nugraha Andi Aditya NA05883118
PT Smartfren Telecom Tbk Nugraha Andi Aditya NA05883176
PT Smartfren Telecom Tbk Haryati Junita Sri NA05883629
PT Smartfren Telecom Tbk Yuganda Suryadi NA05883835
PT Smartfren Telecom Tbk Nugraha Andi Aditya NA05883987
PT Smartfren Telecom Tbk Yuganda Suryadi NA05884035
PT Smartfren Telecom Tbk Nugraha Andi Aditya NA05884078
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05884257
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05884271
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05884465
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05884468
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05884547
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05884559

PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05884614
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05884617
PT Smartfren Telecom Tbk Nurdin Rizal NA05884714
PT Smartfren Telecom Tbk Nurdin Rizal NA05884715
PT Smartfren Telecom Tbk Sasongko Mahindra Budhyo NA05884774
PT Smartfren Telecom Tbk Haryati Junita Sri NA05884971
PT Smartfren Telecom Tbk Yuganda Suryadi NA05885002
2/3/2016 13:48 PT Smartfren Telecom Tbk Elisabet Yessy NA05885610
PT Smartfren Telecom Tbk Yuganda Suryadi NA05885860
2/4/2016 15:52 PT Smartfren Telecom Tbk Haryati Junita Sri NA05886556
PT Smartfren Telecom Tbk Nugraha Andi Aditya NA05886563
PT Smartfren Telecom Tbk Nugraha Andi Aditya NA05886598
PT Smartfren Telecom Tbk Yuganda Suryadi NA05889299
PT Smartfren Telecom Tbk Wirabuwana Dewa NA05891104
PT Smartfren Telecom Tbk Wirabuwana Dewa NA05891105
PT Smartfren Telecom Tbk Wirabuwana Dewa NA05891107
PT Smartfren Telecom Tbk Wirabuwana Dewa NA05891108
PT Smartfren Telecom Tbk Wirabuwana Dewa NA05891109
PT Smartfren Telecom Tbk Wirabuwana Dewa NA05891110
PT Smartfren Telecom Tbk Yuganda Suryadi NA05891111
PT Smartfren Telecom Tbk Wirabuwana Dewa NA05891179
PT Smartfren Telecom Tbk Haryati Junita Sri NA05891184

Case Status Case Submitter Case Type Closure Date Created Date
Closed E69006880 Emergency 9/14/2015 14:19 9/6/2015 23:21
Closed yelisabe Trouble Resolution 10/28/2015 7:48 9/7/2015 12:21
Closed junitasri Trouble Resolution 9/23/2015 7:10 9/7/2015 13:36
Closed junitasri Trouble Resolution 9/29/2015 3:33 9/9/2015 5:37
Closed yelisabe Trouble Resolution 9/23/2015 15:41 9/9/2015 8:06
Closed yelisabe Trouble Resolution 9/23/2015 15:44 9/9/2015 8:13
Closed E69006880 Emergency 9/14/2015 14:32 9/9/2015 11:49
Closed yelisabe Trouble Resolution 9/14/2015 7:54 9/10/2015 6:26
Closed yelisabe Trouble Resolution 11/16/2015 8:12 9/15/2015 7:02
Resolved yelisabe Trouble Resolution 9/15/2015 10:54
Closed yelisabe Trouble Resolution 1/26/2016 5:00 9/17/2015 6:41
Closed E69021192 Emergency 9/29/2015 13:52 9/18/2015 11:10
Closed junitasri Trouble Resolution 9/29/2015 16:19 9/18/2015 8:28
Closed junitasri Trouble Resolution 9/25/2015 6:47 9/22/2015 13:18
Closed junitasri Trouble Resolution 10/7/2015 4:42 9/22/2015 13:23
Closed yelisabe Technical Query 10/28/2015 5:22 9/23/2015 10:21
Closed yelisabe Trouble Resolution 10/19/2015 8:33 9/25/2015 6:16
Closed junitasri Trouble Resolution 10/19/2015 8:31 9/25/2015 5:58
Closed yelisabe Trouble Resolution 12/17/2015 4:00 9/28/2015 9:12
Closed junitasri Trouble Resolution 10/6/2015 5:50 9/29/2015 8:05
Closed junitasri Trouble Resolution 10/6/2015 5:52 9/29/2015 8:27
Closed yelisabe Trouble Resolution 10/7/2015 4:45 9/29/2015 6:09
Closed junitasri Trouble Resolution 10/5/2015 10:01 9/29/2015 8:23
Closed junitasri Trouble Resolution 9/30/2015 3:01 9/30/2015 5:59
Resolved yelisabe Trouble Resolution 10/1/2015 7:29
Closed yelisabe Trouble Resolution 10/19/2015 8:31 10/1/2015 7:34
Closed E69021192 Emergency 10/4/2015 13:31 10/3/2015 16:52
Closed junitasri Trouble Resolution 10/14/2015 17:04 10/5/2015 13:28
Closed yelisabe Trouble Resolution 11/2/2015 3:22 10/15/2015 8:37
Closed yudik Emergency 10/24/2015 14:43 10/16/2015 6:28
Closed yelisabe Trouble Resolution 1/6/2016 4:04 10/19/2015 11:26
Closed yelisabe Trouble Resolution 1/6/2016 3:55 10/19/2015 11:33
Closed yelisabe Trouble Resolution 11/26/2015 3:38 10/22/2015 12:58
Resolved yelisabe Trouble Resolution 10/26/2015 8:55
Closed junitasri Trouble Resolution 11/9/2015 4:56 10/27/2015 8:48
Closed yelisabe Technical Query 10/28/2015 2:21 10/28/2015 6:21
Closed junitasri Technical Query 10/28/2015 4:32 10/28/2015 8:32
Closed junitasri Technical Query 10/28/2015 4:45 10/28/2015 8:45
Closed yelisabe Technical Query 10/28/2015 2:23 10/28/2015 6:23
Closed yelisabe Trouble Resolution 11/26/2015 9:23 10/29/2015 5:53
Closed junitasri Trouble Resolution 11/10/2015 5:38 10/29/2015 12:28
Closed yelisabe Technical Query 11/5/2015 2:14 11/5/2015 6:14
Closed yelisabe Technical Query 11/5/2015 2:16 11/5/2015 6:16
Closed yelisabe Technical Query 11/9/2015 2:23 11/9/2015 6:23

Closed yelisabe Trouble Resolution 11/23/2015 10:07 11/9/2015 6:34 Closed yelisabe Technical Query 11/9/2015 2:46 11/9/2015 6:46 Closed junitasri Trouble Resolution 12/16/2015 7:58 11/9/2015 14:53 Closed yelisabe Technical Query 11/10/2015 1:39 11/10/2015 5:39 Closed yelisabe Technical Query 11/10/2015 1:42 11/10/2015 5:42 Closed yelisabe Technical Query 11/10/2015 1:47 11/10/2015 5:47 Closed yelisabe Technical Query 11/10/2015 1:49 11/10/2015 5:49 Closed yelisabe Technical Query 11/10/2015 1:54 11/10/2015 5:54 Closed yelisabe Technical Query 11/10/2015 1:57 11/10/2015 5:57 Closed yelisabe Trouble Resolution 11/18/2015 4:04 11/10/2015 11:16 Closed yelisabe Trouble Resolution 12/2/2015 6:57 11/10/2015 11:51 Closed yelisabe Trouble Resolution 11/18/2015 4:07 11/10/2015 11:29 Closed yelisabe Technical Query 11/11/2015 7:43 11/11/2015 11:43 Closed junitasri Trouble Resolution 11/23/2015 8:57 11/12/2015 5:58 Closed junitasri Trouble Resolution 11/13/2015 7:20 11/13/2015 10:45 Closed yelisabe Trouble Resolution 12/4/2015 7:40 11/13/2015 10:47 Closed junitasri Trouble Resolution 12/4/2015 7:21 11/16/2015 10:52 Closed willilaw Trouble Resolution 11/18/2015 10:27 11/17/2015 11:49 Closed E69005515 Emergency 11/22/2015 23:11 11/17/2015 7:10 Closed E69024103 Emergency 12/2/2015 5:31 11/19/2015 12:04 Closed E69024103 Emergency 12/16/2015 15:28 11/19/2015 13:52 Closed junitasri Trouble Resolution 12/16/2015 1:12 11/19/2015 14:16 Closed E69024103 Emergency 11/22/2015 23:19 11/19/2015 13:31 Closed junitasri Trouble Resolution 12/24/2015 17:47 11/19/2015 13:48 Closed junitasri Trouble Resolution 11/23/2015 22:41 11/20/2015 13:20 Closed willilaw Technical Query 11/23/2015 6:22 11/19/2015 16:58 Closed yelisabe Trouble Resolution 12/2/2015 7:02 11/25/2015 9:23 Closed yelisabe Trouble Resolution 1/12/2016 5:31 11/30/2015 8:45 Closed yelisabe Trouble Resolution 1/15/2016 7:47 11/30/2015 11:32 Closed romadhan Trouble Resolution 1/6/2016 4:58 11/30/2015 16:44 Closed junitasri Trouble Resolution 12/2/2015 8:47 12/2/2015 12:33 Closed yelisabe Trouble Resolution 12/17/2015 5:22 12/2/2015 12:12 Closed yelisabe Trouble Resolution 12/15/2015 7:56 12/4/2015 7:21 Pending yelisabe Trouble Resolution 12/4/2015 13:17 Closed yelisabe Trouble Resolution 2/2/2016 9:29 12/7/2015 12:53 Resolved junitasri Trouble Resolution 12/8/2015 7:46 Closed yelisabe Trouble Resolution 12/21/2015 0:34 12/8/2015 13:13 Closed yelisabe Technical Query 12/14/2015 9:33 12/14/2015 13:33 Closed junitasri Technical Query 12/14/2015 9:04 12/14/2015 13:04 Closed romadhan Trouble Resolution 1/26/2016 5:07 12/14/2015 15:04 Resolved yelisabe Trouble Resolution 12/15/2015 9:54 Pending yelisabe Trouble Resolution 12/17/2015 6:27 Closed junitasri Trouble Resolution 12/29/2015 17:22 12/21/2015 8:09 Resolved yelisabe Trouble Resolution 12/21/2015 11:00 Resolved junitasri Trouble Resolution 12/28/2015 14:48 .

Closed junitasri Technical Query 12/30/2015 3:32 12/30/2015 7:32 Closed yelisabe Technical Query 12/30/2015 3:33 12/30/2015 7:33 Closed junitasri Technical Query 12/30/2015 3:53 12/30/2015 7:53 Closed yelisabe Technical Query 12/30/2015 3:26 12/30/2015 7:26 Closed yelisabe Technical Query 12/30/2015 3:36 12/30/2015 7:36 Work In Progress yelisabe Trouble Resolution 12/30/2015 13:19 Closed E69018080 Emergency 1/16/2016 16:49 1/4/2016 20:24 Closed Arie Lendra Trouble Resolution 1/7/2016 8:45 1/6/2016 8:22 Closed junitasri Trouble Resolution 1/21/2016 7:39 1/6/2016 14:21 Closed yelisabe Technical Query 1/7/2016 9:08 1/7/2016 13:08 Closed yelisabe Trouble Resolution 2/5/2016 3:56 1/11/2016 10:49 Closed yelisabe Trouble Resolution 1/19/2016 7:56 1/12/2016 11:54 Pending junitasri Trouble Resolution 1/13/2016 12:55 Pending willilaw Trouble Resolution 1/13/2016 15:53 Closed yelisabe Trouble Resolution 2/9/2016 5:42 1/14/2016 5:58 Closed willilaw Trouble Resolution 1/21/2016 7:37 1/14/2016 7:41 Resolved junitasri Trouble Resolution 1/15/2016 16:37 Closed willilaw Trouble Resolution 1/22/2016 4:22 1/15/2016 16:20 Resolved sasongkom Emergency 1/16/2016 9:54 Pending junitasri Trouble Resolution 1/18/2016 14:46 Pending yelisabe Trouble Resolution 1/19/2016 8:56 Closed junitasri Trouble Resolution 2/2/2016 9:31 1/20/2016 7:32 Pending junitasri Trouble Resolution 1/21/2016 8:07 Resolved junitasri Trouble Resolution 1/21/2016 11:59 Pending yelisabe Trouble Resolution 1/21/2016 7:50 Closed yelisabe Trouble Resolution 2/2/2016 9:18 1/21/2016 8:50 Pending yelisabe Trouble Resolution 1/21/2016 8:30 Work In Progress willilaw Trouble Resolution 1/22/2016 7:55 Closed yelisabe Trouble Resolution 2/2/2016 9:23 1/22/2016 13:39 Closed yelisabe Trouble Resolution 2/2/2016 9:27 1/22/2016 13:47 Closed junitasri Technical Query 1/25/2016 4:37 1/25/2016 8:37 Resolved yelisabe Trouble Resolution 1/25/2016 8:08 Closed yelisabe Technical Query 1/25/2016 4:30 1/25/2016 8:30 Closed junitasri Technical Query 1/25/2016 4:32 1/25/2016 8:32 Pending junitasri Trouble Resolution 1/26/2016 7:40 Closed E69000801 Emergency 1/28/2016 8:35 1/26/2016 18:44 Closed yelisabe Technical Query 1/27/2016 2:05 1/27/2016 6:05 Closed yelisabe Trouble Resolution 2/12/2016 4:48 1/27/2016 12:21 Closed yelisabe Technical Query 1/27/2016 2:08 1/27/2016 6:08 Closed junitasri Technical Query 1/28/2016 9:30 1/28/2016 13:30 Closed junitasri Technical Query 1/28/2016 11:32 1/28/2016 15:32 Closed junitasri Technical Query 1/28/2016 9:48 1/28/2016 13:48 Closed junitasri Technical Query 1/28/2016 9:59 1/28/2016 13:59 Closed junitasri Technical Query 1/28/2016 7:51 1/28/2016 11:51 Closed junitasri Technical Query 1/28/2016 8:26 1/28/2016 12:26 .

Closed junitasri Technical Query 1/28/2016 11:02 1/28/2016 15:02 Closed junitasri Technical Query 1/28/2016 11:22 1/28/2016 15:22 Closed yelisabe Technical Query 1/29/2016 2:07 1/29/2016 6:07 Closed yelisabe Technical Query 1/29/2016 2:10 1/29/2016 6:10 Closed junitasri Technical Query 1/28/2016 11:50 1/28/2016 15:50 Resolved yelisabe Trouble Resolution 1/29/2016 7:55 Closed E69081802 Emergency 2/1/2016 5:47 1/29/2016 10:36 Pending junitasri Trouble Resolution 2/1/2016 7:02 Closed E69018076 Emergency 2/3/2016 3:13 2/1/2016 15:02 Pending junitasri Trouble Resolution 2/3/2016 10:47 Closed junitasri Technical Query 2/3/2016 7:12 2/3/2016 11:12 Closed junitasri Technical Query 2/3/2016 7:02 2/3/2016 11:02 Pending yelisabe Trouble Resolution 2/10/2016 7:28 Closed yelisabe Technical Query 2/12/2016 3:16 2/12/2016 7:16 Closed yelisabe Technical Query 2/12/2016 3:18 2/12/2016 7:18 Closed yelisabe Technical Query 2/12/2016 3:36 2/12/2016 7:36 Closed yelisabe Technical Query 2/12/2016 3:41 2/12/2016 7:41 Closed yelisabe Technical Query 2/12/2016 3:43 2/12/2016 7:43 Closed yelisabe Technical Query 2/12/2016 3:44 2/12/2016 7:44 Pending yelisabe Trouble Resolution 2/12/2016 8:05 Closed yelisabe Technical Query 2/12/2016 3:45 2/12/2016 7:45 Work In Progress yelisabe Trouble Resolution 2/12/2016 8:32 .

Created Date1 CSE Country CSE Full Name Cust Cont: Full Name 9/6/2015 19:21 IDN Nugraha Andi Aditya Nugraha Andi Aditya 9/7/2015 8:21 IDN Wirabuwana Dewa Wirabuwana Dewa 9/7/2015 9:36 IDN Sumardiono Sumardiono Dharma Arief 9/9/2015 1:37 IDN Wirabuwana Dewa Wirabuwana Dewa 9/9/2015 4:06 IDN Anggiat Hansen Endang Endang 9/9/2015 4:13 IDN Anggiat Hansen Endang Endang 9/9/2015 7:49 IDN Nugraha Andi Aditya Nugraha Andi Aditya 9/10/2015 2:26 IDN Prakoso Eko Prakoso Eko 9/15/2015 3:02 IDN Nugraha Andi Aditya Nugraha Andi Aditya 9/15/2015 6:54 IDN Nugraha Andi Aditya Nugraha Andi Aditya 9/17/2015 2:41 IDN Romadhan El Faiz Agus Romadhan Faiz 9/18/2015 7:10 IDN Anggiat Hansen Anggiat Hansen 9/18/2015 4:28 IDN Anggiat Hansen Akbar Johan 9/22/2015 9:18 IDN Anggiat Hansen Kusumo Harjanto Handi 9/22/2015 9:23 IDN Anggiat Hansen Kusumo Harjanto 9/23/2015 6:21 IDN Romadhan El Faiz Agus Wibowo Agus 9/25/2015 2:16 IDN Wirabuwana Dewa Wirabuana Dewa 9/25/2015 1:58 IDN Wirabuwana Dewa Wirabuana Dewa 9/28/2015 5:12 IDN Sumardiono Sumardiono Romadhan Faiz 9/29/2015 4:05 IDN Anggiat Hansen Endang Endang 9/29/2015 4:27 IDN Anggiat Hansen Endang Endang 9/29/2015 2:09 IDN Anggiat Hansen Kusumo Harjanto Handi 9/29/2015 4:23 IDN Anggiat Hansen Endang Endang 9/30/2015 1:59 IDN Wirabuwana Dewa Wirabuana Dewa 10/1/2015 3:29 IDN Nugraha Andi Aditya Nugraha Andi Aditya 10/1/2015 3:34 IDN Sumardiono Sumardiono Dharma Arief 10/3/2015 12:52 IDN Saputra Wisnu Cahya Saputra Wisnu Cahya 10/5/2015 9:28 IDN Anggiat Hansen Firdhanianto Rynal 10/15/2015 4:37 IDN Anggiat Hansen Kusumo Harjanto 10/16/2015 2:28 IDN Kurniawan Yudi Sembiring Rehminia 10/19/2015 7:26 IDN Wirabuwana Dewa Wirabuwana Dewa 10/19/2015 7:33 IDN Wirabuwana Dewa Wirabuwana Dewa 10/22/2015 8:58 IDN Anggiat Hansen Firdhanianto Rynal 10/26/2015 4:55 IDN Wirabuwana Dewa Wirabuwana Dewa 10/27/2015 4:48 IDN Anggiat Hansen Kurniawan Arie 10/28/2015 2:21 IDN Sasongko Mahindra Budhyo Suryadi Suryadi 10/28/2015 4:32 IDN Sasongko Mahindra Budhyo Suryadi Suryadi 10/28/2015 4:45 IDN Sasongko Mahindra Budhyo suryadi suryadi 10/28/2015 2:23 IDN Sasongko Mahindra Budhyo Suryadi Suryadi 10/29/2015 1:53 IDN Sumardiono Sumardiono Wibowo Agus 10/29/2015 8:28 IDN Sumardiono Sumardiono Wibowo Agus 11/5/2015 2:14 IDN Sasongko Mahindra Budhyo Suryadi Suryadi 11/5/2015 2:16 IDN Sasongko Mahindra Budhyo Suryadi Suryadi 11/9/2015 2:23 IDN Sasongko Mahindra Budhyo Suryadi Suryadi .

11/9/2015 2:34 IDN Wirabuwana Dewa Wirabuwana Dewa 11/9/2015 2:46 IDN Sasongko Mahindra Budhyo Suryadi Suryadi 11/9/2015 10:53 IDN Pristiawan Dian Setianto Dwi Kris 11/10/2015 1:39 IDN Sasongko Mahindra Budhyo Suryadi Suryadi 11/10/2015 1:42 IDN Sasongko Mahindra Budhyo Suryadi Suryadi 11/10/2015 1:47 IDN Sasongko Mahindra Budhyo Suryadi Suryadi 11/10/2015 1:49 IDN Sasongko Mahindra Budhyo Suryadi Suryadi 11/10/2015 1:54 IDN Sasongko Mahindra Budhyo Suryadi Suryadi 11/10/2015 1:57 IDN Sasongko Mahindra Budhyo Suryadi Suryadi 11/10/2015 7:16 IDN Anggiat Hansen Endang Endang 11/10/2015 7:51 IDN Anggiat Hansen akhmad anam 11/10/2015 7:29 IDN Anggiat Hansen Endang Endang 11/11/2015 7:43 IDN Sasongko Mahindra Budhyo Suryadi Suryadi 11/12/2015 1:58 IDN Ivan Ucok Fransiscus Fihir Ihsan 11/13/2015 6:45 IDN Haryati Junita Sri Kurniawan Arie 11/13/2015 6:47 IDN Anggiat Hansen Kurniawan Arie 11/16/2015 6:52 IDN Anggiat Hansen Kurniawan Arie 11/17/2015 7:49 IND S Aravinthan Williams Lawrence 11/17/2015 3:10 IDN Anggiat Hansen Anggiat Hansen 11/19/2015 8:04 IDN Purnomo Wiseno Adi Purnomo Wiseno Adi 11/19/2015 9:52 IDN Kurniawan Yudi William Lawrence Alan 11/19/2015 10:16 IDN Sutejo Haryo Setianto Dwi Kris 11/19/2015 9:31 IDN Kurniawan Yudi William Lawrence Alan 11/19/2015 9:48 IDN Sumardiono Sumardiono Romadhan Faiz 11/20/2015 9:20 IDN Nugraha Andi Aditya Nugraha Andi Aditya 11/19/2015 12:58 IND Narayanasamy Anandkumar lawrence Williams 11/25/2015 5:23 IDN Anggiat Hansen Kusumo Harjanto Handi 11/30/2015 4:45 IDN Sutejo Haryo Dharma Arief 11/30/2015 7:32 IDN Anggiat Hansen Firdhanianto Rynal 11/30/2015 12:44 IDN Romadhan El Faiz Agus Dharma Arief 12/2/2015 8:33 IDN Haryati Junita Sri Kurniawan Arie 12/2/2015 8:12 IDN Anggiat Hansen Kurniawan Arie 12/4/2015 3:21 IDN Anggiat Hansen Endang Endang 12/4/2015 9:17 IDN Anggiat Hansen Kurniawan Arie 12/7/2015 8:53 IDN Anggiat Hansen Nugraha Firman 12/8/2015 3:46 IDN Sumardiono Sumardiono Setianto Dwi Kris 12/8/2015 9:13 IDN Sumardiono Sumardiono Setianto Dwi Kris 12/14/2015 9:33 IDN Sasongko Mahindra Budhyo Suryadi Suryadi 12/14/2015 9:04 IDN Sasongko Mahindra Budhyo Suryadi Suryadi 12/14/2015 11:04 IDN Romadhan El Faiz Agus Dharma Arief 12/15/2015 5:54 IDN Anggiat Hansen Wibowo Agus 12/17/2015 2:27 IDN Sumardiono Sumardiono Setianto Dwi Kris 12/21/2015 4:09 IDN Sumardiono Sumardiono Wibowo Agus 12/21/2015 7:00 IDN Sumardiono Sumardiono Dharma Arief 12/28/2015 10:48 IDN Sumardiono Sumardiono Wibowo Agus .

12/30/2015 3:32 IDN Nugraha Andi Aditya Purnawan Deni 12/30/2015 3:33 IDN Nugraha Andi Aditya Purnawan Deni 12/30/2015 3:53 IDN Nugraha Andi Aditya Purnawan Deni 12/30/2015 3:26 IDN Nugraha Andi Aditya Purnawan Deni 12/30/2015 3:36 IDN Nugraha Andi Aditya Deni Purnawan 12/30/2015 9:19 IDN Nugraha Andi Aditya Ruswana Wawan 1/4/2016 16:24 IDN Anggiat Hansen Pranoto David 1/6/2016 4:22 IDN Nugraha Andi Aditya Lendra Putra Arie 1/6/2016 10:21 IDN Williams Lawrence Alan Nugroho Heru 1/7/2016 9:08 IDN Nugraha Andi Aditya Purnawan Deni 1/11/2016 6:49 IDN Anggiat Hansen Firdhanianto Rynal 1/12/2016 7:54 IDN Anggiat Hansen Firdhanianto Rynal 1/13/2016 8:55 IDN Sumardiono Sumardiono Romadhan Faiz 1/13/2016 11:53 IDN Williams Lawrence Alan williams Lawrence 1/14/2016 1:58 IDN Sumardiono Sumardiono Dharma Arief 1/14/2016 3:41 IDN Williams Lawrence Alan Williams Lawrence 1/15/2016 12:37 IDN Nurdin Rizal Dharma Arief 1/15/2016 12:20 IDN Williams Lawrence Alan Williams Lawrence 1/16/2016 5:54 IDN Nurdin Rizal Akbar Johan 1/18/2016 10:46 IDN Sumardiono Sumardiono Wibowo Agus 1/19/2016 4:56 IDN Sumardiono Sumardiono Setianto Dwi Kris 1/20/2016 3:32 IDN Anggiat Hansen Kurniawan Arie 1/21/2016 4:07 IDN Sumardiono Sumardiono Dharma Arief 1/21/2016 7:59 IDN Nugraha Andi Aditya Purnawan Deni 1/21/2016 3:50 IDN Williams Lawrence Alan Wirabuwana Dewa 1/21/2016 4:50 IDN Anggiat Hansen Endang Endang 1/21/2016 4:30 IDN Sumardiono Sumardiono Wibowo Agus 1/22/2016 3:55 IDN Williams Lawrence Alan Williams Lawrence 1/22/2016 9:39 IDN Anggiat Hansen Endang Endang 1/22/2016 9:47 IDN Anggiat Hansen Endang Endang 1/25/2016 4:37 IDN Nugraha Andi Aditya Purnawan Deni 1/25/2016 4:08 IDN Anggiat Hansen Firdhanianto Rynal 1/25/2016 4:30 IDN Nugraha Andi Aditya Purnawan Deni 1/25/2016 4:32 IDN Nugraha Andi Aditya Purnawan Deni 1/26/2016 3:40 IDN Sumardiono Sumardiono Dwi Kris Setianto Dwi Kris Setianto 1/26/2016 14:44 IDN Anggiat Hansen Pranoto David 1/27/2016 2:05 IDN Nugraha Andi Aditya Deni Purnawan 1/27/2016 8:21 IDN Anggiat Hansen Kusumo Harjanto Handi 1/27/2016 2:08 IDN Nugraha Andi Aditya Purnawan Deni 1/28/2016 9:30 IDN Sasongko Mahindra Budhyo Suryadi Suryadi 1/28/2016 11:32 IDN Sasongko Mahindra Budhyo Suryadi Suryadi 1/28/2016 9:48 IDN Sasongko Mahindra Budhyo Suryadi Suryadi 1/28/2016 9:59 IDN Sasongko Mahindra Budhyo Suryadi Suryadi 1/28/2016 7:51 IDN Sasongko Mahindra Budhyo Suryadi Suryadi 1/28/2016 8:26 IDN Sasongko Mahindra Budhyo Suryadi Suryadi .

1/28/2016 11:02 IDN Sasongko Mahindra Budhyo Suryadi Suryadi 1/28/2016 11:22 IDN Sasongko Mahindra Budhyo Suryadi Suryadi 1/29/2016 2:07 IDN Nurdin Rizal Dharma Arief 1/29/2016 2:10 IDN Nurdin Rizal Dharma Arief 1/28/2016 11:50 IDN Sasongko Mahindra Budhyo Suryadi Suryadi 1/29/2016 3:55 IDN Nurdin Rizal Nurdin Rizal 1/29/2016 6:36 IDN Riawan Windhy Asta Riawan Windhy Asta 2/1/2016 3:02 IDN Sumardiono Sumardiono Dharma Arief Dharma 2/1/2016 11:02 IDN Riawan Windhy Asta Riawan Windhy Asta 2/3/2016 6:47 IDN Anggiat Hansen Kurniawan Arie 2/3/2016 7:12 IDN Nugraha Andi Aditya Purnawan Deni 2/3/2016 7:02 IDN Nugraha Andi Aditya Deni Purnawan 2/10/2016 3:28 IDN Anggiat Hansen Kusumo Harjanto Handi 2/12/2016 3:16 IDN Wirabuwana Dewa Zakariya Yahya 2/12/2016 3:18 IDN Wirabuwana Dewa Zakariya Yahya 2/12/2016 3:36 IDN Wirabuwana Dewa Bubu John 2/12/2016 3:41 IDN Wirabuwana Dewa Bubu John 2/12/2016 3:43 IDN Wirabuwana Dewa Bubu John 2/12/2016 3:44 IDN Wirabuwana Dewa Daryanto/Yahya Daryanto/Yahya 2/12/2016 4:05 IDN Nurdin Rizal Dharma Arief 2/12/2016 3:45 IDN Wirabuwana Dewa Daryanto/Yahya Daryanto/Yahya 2/12/2016 4:32 IDN Anggiat Hansen Endang Endang .

Customer Country EME Reported to NSN EME Reported To NSN1 EME_Reported_To_NSN Indonesia 9/6/2015 19:20 9/6/2015 23:20 Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia 9/9/2015 7:47 9/9/2015 11:47 Indonesia Indonesia Indonesia Indonesia Indonesia 9/18/2015 7:08 9/18/2015 11:08 Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia 10/3/2015 12:48 10/3/2015 16:48 Indonesia Indonesia Indonesia 10/14/2015 14:20 10/14/2015 18:20 Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia .

Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia 11/17/2015 2:54 11/17/2015 6:54 Indonesia 11/19/2015 8:01 11/19/2015 12:01 Indonesia 11/19/2015 9:46 11/19/2015 13:46 Indonesia Indonesia 11/19/2015 9:26 11/19/2015 13:26 Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia .

Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia 1/4/2016 16:20 1/4/2016 20:20 Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia 1/16/2016 2:30 1/16/2016 6:30 Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia 1/26/2016 14:40 1/26/2016 18:40 Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia .

Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia 1/29/2016 6:26 1/29/2016 10:26 Indonesia Indonesia 2/1/2016 10:56 2/1/2016 14:56 Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia Indonesia .

Integrated System Ref Level Me ID Neutralization Date Neutralization Date1 Level 3 9/6/2015 21:00 NA05838475 Level 3 Level 3 NA05839010 Level 3 Level 3 Level 3 Level 3 9/9/2015 9:00 Level 1 Level 1 Level 3 ME0000000092273 Level 1 Level 3 9/18/2015 8:00 Level 3 Level 1 Level 3 Level 1 Level 3 Level 3 NA05844995 Level 3 Level 3 Level 3 Level 3 Level 3 Level 1 Level 3 Level 3 Level 3 10/3/2015 14:00 Level 3 Level 3 Level 3 10/14/2015 16:00 Level 1 NA05851850 Level 3 Level 3 NA05854452 Level 3 ME0000000092454 Level 3 Level 1 Level 1 Level 1 Level 1 NA05855817 Level 3 ME0000000092256 Level 1 Level 1 Level 1 Level 1 .

Level 3 Level 1 Level 3 Level 1 Level 1 Level 1 Level 1 Level 1 Level 1 Level 3 Level 3 Level 3 Level 1 Level 3 Level 1 Level 3 Level 3 Level 1 Level 3 11/17/2015 4:00 Level 3 11/19/2015 10:00 Level 3 11/19/2015 11:00 Level 3 Level 3 11/19/2015 9:30 Level 3 ME0000000093532 Level 1 Level 1 Level 3 Level 3 Level 3 Level 1 Level 1 Level 3 Level 3 Level 3 ME0000000094049 Level 3 Level 1 Level 1 Level 1 Level 1 Level 1 NA05871901 Level 3 NA05872611 Level 3 Level 3 Level 3 Level 3 .

Level 1 Level 1 Level 1 Level 1 Level 1 NA05875820 Level 3 Level 3 1/4/2016 18:01 Level 1 Level 3 Level 1 Level 3 Level 3 NA05878931 Level 3 ME0000000095235 NA05878959 Level 3 Level 3 Level 3 Level 1 Level 1 Level 3 1/16/2016 4:20 Level 1 NA05880940 Level 3 Level 3 Level 3 Level 1 NA05882133 Level 3 Level 3 Level 3 Level 3 Level 3 Level 3 Level 1 Level 3 Level 1 Level 1 Level 3 Level 3 1/26/2016 17:29 Level 1 Level 3 Level 1 Level 1 Level 1 Level 1 Level 1 Level 1 Level 1 .

Level 1 Level 1 Level 1 Level 1 Level 1 Level 3 Level 3 1/29/2016 9:17 NA05885610 Level 3 Level 3 2/1/2016 15:08 Level 3 Level 1 Level 1 Level 3 Level 1 Level 1 Level 1 Level 1 Level 1 Level 1 Level 1 Level 1 Level 1 .

Outage Number Priority Critical Minor Minor Minor Major Major Critical Minor Major Major Major Critical Major Major Major Major Major Major Minor Major Major Major Major Major Major Major Critical Major Major Critical Major Major Minor Major Major Major Major Major Major Major Major Major Major Major .

Minor Major Minor Major Major Major Major Major Major Minor Minor Minor Major Major Major Minor Major Major Critical Critical 000000000155392 Critical Minor Critical Major Major Major Major Major Major Minor Major Major Major Major Major Major Major Major Major Major Minor Minor Minor Minor Major .

Major Major Major Major Major Major Critical Major Minor Major Major Major Minor Major Major Minor Major Minor 000000000156688 Critical Minor Minor Major Major Major Minor Minor Minor Major Minor Minor Major Minor Major Major Minor Critical Major Major Major Major Major Major Major Major Major .

Major Major Major Major Major Major Critical Major Critical Major Major Major Minor Major Major Major Major Major Major Major Major Minor .

wf.dropbox. disk 12 1-Sept-2015 . encloser 4 . disk failure at Bus 1.Reva found CDR PGW Nokia 1 Sept 2015. server Will arrange 1soon lrwxrwxrwx root root 7 Sep 9 16:31 rootVG-swap -> .2 Here?s the RSI output : Thank you for your cooperation. For action Please we have answer changed into new rectifier and power DC cable still can not running up it soon. cooperation. until the step to run imsUpgradePrepareMe imsUpgradePrepareMedia. the record opening time in PGW different 7 ho By pass testing Charging failed scenario. occurred. Charging Gateway Reached 100% used capacity at com.Problem Description Startup page cannot be accessed ? Flash D / Flash DB-ARC archive is full RNCTS server Will NEHA arrange soon https://www. FNG put 2001 in result code field in CDR while O it soon. western LTE Internet Problem This change has been implemented before in LGU+ account from Nokia team.Problem: Quality Of Charging Gateway Service60% Reached : VIPused subscriber couldn?t browsing even signal strength capacity 10-Sept-2015 . Thanks Details problem as attached Please find the detail in the file attached.digitalroute.zip?dl=0 RNCTS server Will arrange soon Device can not running up when power module has been connected on staging at Site Device can not running up when power module has been connected on staging at Site Flash D / Flash DB ? ARC is full Kindly. it soon. result code from FNG should be zero or blank.run:64 and all traffic route to CMSBYN at com./dm-1 lrwxrwxrwx TIAMS is in theroot 1 root of upgrading.agent. Thank RNCTS you for your cooperation.WfStateController$WfThread. process 7 Sep 9 1 we follow the steps in Upgrading procedure. There is / home / iserv Product version: Netact 15. Thank 2..com/s/htbbxe9cvf4dlob/NEHA_MMJKTN2_20150904T215712. After RNCTS serverretry sending CCR ( CCR-I .pl not found.wf. Thank you for your cooperation. /home/iserver/projects/IMS/3. Aditya Aditya Screenshoot as attached. was the existing session dropped ? 3. need your advice to resolve this case. Themams-10/0/0 interface ANS10 of Juniper Activecan not operate normally because it can not handle some user traffic mams-11/0/0 Please answer it soon. When youthefor problem your cooperation. more than 100 CPUs connect to CG?one CPU one link?so many links send echo message to CG?some li MME doesnot update UE capability upon receiving new one in TAU request Description 09-Sept-2015of.0/LX/scripts also does not exist. did FNG sending CCR-T ? Will RNCTS arrange serversoon Will arrange soon FNG Pleaseput incorrect answer value in result code field in CDR. for apple to apple comparison with ZTE compara Statistics Comparison Kindly need your support. Thank Please you for your answer cooperation.digitalroute.BatchCollectorController$1. CCR-U ) and still got error diameter busy ( 3004 ).10 Active Thank you for your Please answer it soon.run:380 Impact : ASCII CDR converter found error and not produce converter CDR .

enclose 4. EMC support Disk replacement at 1.1R2. the data record transfer is accepted but still the CDR files generated are empty. EMC VNX5700 SP-a module fault. found diameter_loop_detected in DRA Kindly need your support.9 for your cooperation. Thank Impactyou : for your cooperation. Duplicate charging ID for 1 MDN customer want to know how to read LTE cell id info CDR PGW data checking after FNG upgrade from 3. theonsuggest to replace the disk.EMC VNX-5600 team suggest to replace the disk. the suggest to replace the disk Disk Pleasefound answerfailure at Bus 0.12 And after contact CGNAT LOGGING emc-support on EMC VNX5600 team. bot Quantity: BIOS Version: -1 Quantity: 1 Version: 14. it soon. Thank you for your Please answer it soon.1. why the UE got attached reject with cause illegal UE from this MME Trace.3.2 CGNAT Logging . instructions for Correct Installation of GPS for GLONASS tracking Thank you for your cooperation. Faiz BIOS Version: - Quantity: BIOS Version: 1 - Quantity: Please answer 1 it soon.you can use previous nginfo at careman4/d/ftpserv/NA05862948/fz ( there is no change at our FNG ) . NE not sent CDR to CG ----------------------------------------------------------------------------------------------------------- After we changed BIOS Version: .4.1R2.9 Quantity: 1 Some Version:sites14. And Gateway after (FLEXI contact CMD) SPA emc-support module Replacementteam. Thank Version: you14. there was no DNS IP assigne Description of Log Attached in the Case: NG info. enclose TT-MN_151028009422049 : Charging 4./mnt/array1/rncts/Customers/SmartFren Indonesia/iOMS GOMS7. field 18 until field 35 empty Scheduler not active for mavenir TT-MN_151022009421179: Chargingbatch WF (FLEXI CMD) Fault disk replacement on EMC VNX5700 Gateway Disk found failure at Bus 1. many blank value in CDR FNG. careman4/d/ftpserv/NA05862948/fz thanks When UE was Handover indicator = true at create session request. the suggest to replace the disk. Thanks Best regards. cooperation. disk 12. Thank Please you for your answer cooperation. Duplicate charging UEmore ID for Changethanassigned 2 MDN Operator in one dayDNS in to Google DNS 6. And after contact emc-support team.1R2. PGW did not response the PCO.9 with a high drop rate and low ERAB set success Rate Quantity: 1 LowThroughput ThroughtPut is slow and latency Is high Time wait and watchdog mechanism ThroughtPut So question is: is do slow weand latency need to haveIs high Gxa interface between HSGW and PCRF so that HSGW can obtain policy from PCRF or Flexi NG can enforce exited with code 0 policy without having Gxa interface? Customer doesn?t have GXa interface in its network and QOS is bein executi Please Please provide answer itdetailed soon. I/O broken. Link down.corr35 problem on DB_topology restoring process -Impact : Reva Analysis going wrong. Quantity: 1 Firman Description of Problem: 5. enclosure enclose 3. TT-MN_151028009422049 EMC support : Charging Gateway team suggest (FLEXI CMD)toSPAreplace modulethe Replacement disk on EMC VNX5700 SP-a module fault. I/O broken.the cdr format back to 7.2 ke 15 throtlling bandwidth is not happening Quality Of Service : Very slow query process subscriber Please help to analize/find the root cause. Disk Disk found failure at replacement at bus Bus 0. it soon. disk 12. disk disk2.

dropbox.9tmp]# Quantity: 1 NOKIA RNCTS Team serverto check and fix the anycast problem ASAP...is not visible in NetAct Thank you for your cooperation Alarms for CMDSBY-1 is not visible in NetAct Throttling ECSA_Ga_Gz problem.netact.mcc510.java:3492[writeStatistics]) ..0" encoding="UTF-8"?><error snmp-bc-error-code="16" snmp-bc-error-descr="authorizationError" />::PLMN Kindly Detailsneed Alarmyour support.1452151534.LIMIT: ECI translate00:00:01...1R2... Pre-analyst . BTS are connected to Diameter link please .014 2015-12-16 from field cdrINFO userLocationInfo [main] (LicenceManager.smartfren. needed for RMA. Deni P Description of Log Attached in the Case: RNCTS server Please answer it soon.Licence counter: CDR Mediation ..java:3492[writeStatistics]) ..015 INFO [main] (LicenceManager....LIMIT: 0 2015-12-16 00:00:01.. Thanks Kindly 5.. Auth-Application-Id=1677723 .. Kindly need your support.7zdl=0&preview=DRA+Frequent+ALarm.zip?dl=0 Version: 14.. Thank you for your cooperation..epc...637622127.WAS is OoM on sjktpna1vm22 Administrator Administrator found found NetAct that theInternal Alarm for Base Release showing TRC DB MAIN the problematic has reached 100% NE LNBTS-155311) and fast is LNT3..From the sys log : Raising alarm for element OLC_ELEMENT_PID_CPU [reporting pt:PROCESS_TYPE_DIA_CLIENT pi:2] percen Massive amount Please answer Failure in connection between BTS and iOMS or 3rd party tool..dropbox..Licence counter: Active Mediation . <?xml version="1. Administrator found NetAct Internal Alarm showing TRC DB MAIN has reached 100% and fast action Administrator found NetAct Internal Alarm showing TRC DB LTE is about to be full and yet its alrea GUI_paths..7z Massive amount Failure in connection between BTS and iOMS or 3rd party tool... Thank you for your cooperation. it soon... Thanksbe available already logs should 6..1R2.... cant NetAct Internal Alarm shows WAS is Out of Memory on SJKTPNA1VM21..rc02..java:3492[writeStatistics]) .. BTS are connected to it soon.LIMIT: 0 2015-12-16 00:00:01.com/s/ot1tz73ff5b934l/Care_Trace. Thanks Descriptions shows Security Violation..Administrator found NetAct Internal Alarm .Licence counter: Active Mediation . /mnt/array1/rncts/Customers/SmartFren Users complain that some application are Indonesia/Case working properly 1980 andSIB 8 be opened.015 INFO 14:25:34: Received Credit-Control-Answer [main] (LicenceManager.mnc009.dropbox. Supplementary Info shows SNMP-BC-Error-Code=22 Details .[OK] [root@sjktpis1sfa Version: 14.... attached..spjktn001..jkt.1 action while the Agent version and from B So it looks like misconfiguration during NE integration..014 INFO [main] (LicenceManager.trace result.Licence counter: CDR Mediation . Case need your support is related to case ifNA05862948.9 Quantity: 1 Alarms for CMDJKT-1 Please answer it soon..java:3492[writeStatistics]) .. Thank Please you answer for your cooperation.NEHA failure MME Jakartashould 2: be checked at https://sjktpna2vm07.LIMIT: from peer int.. Attached is related test which is done on Jan 12..com/s/772n5883ctxjed1/DRA%20Frequent%20ALarm. down frequently download observed at this linkon : DRAs https://www...3gppnetwork...drjktn001.com:50000/ https://www.... 2016 BTS Synchronisation Lost alarm and Site Down but site On-Air after FYGB reset Log Alarm 71058 is absent from Active alarms in Fault Management after RL70 to FL15A iOMS upgrade If a site issues a "NE O&M connection Failure " 71058 and the alarm is active in APPLAU Fault Management and later a MSU fro https://www... is runningneed to restart work flow at CMD SBY and JKT ECSA_Gy_1 2015-12-16 is running 00:00:01. Cluster SPJKTN001 (CLA-0) restart before confirmation ?Are you sure you want to proceed? [y/N]: ? Quantity: 1 Neha Br.zip?dl=0 Question: Can BIOSNG give notification Version: ..com/s/atlqsxf6ioq5wuc/NEHA_MMJKTN2_20160120T115916.org D_Credit_Control_Answer=[Session-Id=GatewayService-6-0...

EMC ? SR CGNAT Suggest from EMC support dics will be replace Kindly need your confirmation regarding this activity plan.Default pinging is fine. but System.9 and 1. therefore need to downgrade the SW. page 3/1 what triggers the system to perform Auto Alarm Upload ?? Physic There 's a SWFallback alarm on the eNB. problem found at EMC external storage .1. but RTO for pinging with -l 1500 Thank you for your cooperation.4. RX ). IOMS didn't display alarms All cells of the BTS 're faulty.5. . caused by Imcompatible Software ToP master 's disable causing BTS refernce clock missing alarm on eNB One cell faulty (4T/4R) from 1 sector with carrier agregation due to Not enough HW for LCR alarm Project team need to do remote ATP. based on t eNB can't Please be remote. Question. how to dolike it looks thatstop ? or no regular upload showed.How to find Faulted alarm EnodeB raise atand CellIDSurabaya. found disk failure at 1. answer it soon. but it didn't work via RAS connection Urgent case due to DRA was suspected changing the origin host name of PCRF ( GX. </measValue></measValue> </measInfo> Log Attached application server in some nodes automatically starting version 15 Log related to NA05885002 BIOS Version: - Quantity: 1 When ProgressAuto Alarm Tracke Uploadshows regularly need to be set Alarm manually Upload jobs in thesometimes . there was plan to change all the cable fro Diameter link to IMS was up and down frequently.

0 corr3 Missing PM Data value in reporting suite (eNB PM data . bug suspected.0 corr35 Power modul faulty Power modul faulty [Device Serial Number NK0214470051] Flash D / Flash DB ? ARC is full Volte video call issue in FDD NetAct Systems Size are Huge Some Juniper Integration not successfull High Drop Call KPI in LTE The interface ANS of Juniper can not operate normally because it can not handle some user traffic 1 mams interface not handling traffic Power Module Faulty Power Module Faulty Slow speed using application Footy Light PM Data in var/opt/OMSftproot/xmlfiles not transferred immediately to Netact (iOMS7.ACX1100-DC) Power Module Faulty Power modul faulty (LOKASARI .1.2.ACX1100-DC) Memory initialization error on processor (command parity error detected-253) Measurement Delays and disk %util statistic is high imsUpgradePrepareMedia.3.pl doesn?t exist Network performance cannot be reported for nationwide LG network Drop Session in CGNAT Router (GNJKTN001 & GNJKTN002 ) Power modul faulty with Device Serial Number 1H074480091 western LTE Internet Problem High Drop Call KPI in LTE (suspect: nCqiDtx enabled) High Drop Call KPI in LTE post CDRX implementation (taTimer max is only 10.1.3.2s) Anomaly Issue CGNAT Router (GNJKTN001 & GNJKTN002 ) High TDD drop call rate in Jakarta Network (caused by MaxRLCretrans exceeded) FPC 1 Hard Errors Disk Problem CMD JKT ( Bus 1.0 corr35 (suspect lsof process) MME Past Alarm history missing from ZAHP FMUIGate crash occured on iOMS7. encloser 4 .Netact) FNG put incorrect value in result code field in CDR.1.2.3.iOMS . Power modul faulty Power modul faulty (FATMAWATI . disk 12 ) Start opening time different at converter workflow By pass testing Charging failed scenario ZTE_xGW_The link between NE and CG is down_Major MME doesnot update UE capability upon receiving new one in TAU request Can?t browsing even full signal and profile is normal License Limit Approach (processing error) 74313 Java null pointer @ Charging Gateway ASCII converter ASCII CDR converter field error at pListOfServiceData (unhandled null parameter) .2.Problem Title Startup page cannot be accessed ? Flash D / Flash DB-ARC archive is full Zcollectlogs hanging on iOMS7.

CG CMJKTN JKT SP-a module fault. I/O broken. enclose 4. CGNAT Log SBY Power modul faulty [Device Serial Number. CG CMSBYN SBY SP-a module and memory fault. QoS not working in LTE Very slow query process subscriber Attach Reject with cause Illegal UE Volte Problem PGW doesn't response to PCO in case of Handover Indicator true in create session Request many session created by one subscriber . disk 12. enclose 3. I/O broken. disk 12 .corr35 problem on DB_topology restoring process ASCII CDR converter field movement Blank value in the field of CDR Enable data retrieved from mavenir Disk found failure at Bus 1. after upgrade FNG Surabaya. Power modul faulty [Device Serial Number. enclose 4. CG CMSBYN SBY Disk found failure at Bus 1. CGNAT Log SBY Disk found failure at Bus 0. NK0214530063] Flexi CMD : found full space directory at system log .iOMS GOMS7. disk 2. NK0214530409] MN_151023009421276_ZTE_xGW_The link between NE and CG is down_Major LTE ? CDR Creation FPC 3 Router COR-BDG-3413 restart FPC 3 Router COR-BDG-3413 restart [Devise Serial Number : JN124E054AFB] Junos space cant open tab network monitoring High ERAB drop rate in FDD Junos space cant open tab network monitoring LowThroughput SPJKTN01 ThroughtPut is slow and latency is high DRAJKT to PhubJKT Issue ThroughtPut is slow and latency is high Flexi NG doesn?t apply QoS during LTE to eHRPD Handoff DR Setup Failure Need Installation Instructions for GPS Power Module Faulty [Device Serial Number: PL0214500232] DRAv11 Diameter loop detected CPU Interrupt and FPC1 Major Error ( GNJKTN002 ) CMD change application id from Gx to DCCA for RAA message FPC 0 and FPC 1 COR-BTM-0478 Restart FPC 0 and FPC 1 COR-BTM-0478 Restart Power modul faulty [Device Serial Number : PL0214500192] Junos space Spike CPU and network monitoring tab hang Juniper Integration to NetAct is not Successfull UE Change assigned Operator DNS CDR Problem After Upgrade NG 15 Technical Query LTE cell id info Found some improper CDR result. EMC support team suggest to replace the disk.

Due to license capacity exceed have already reach at CGNAT logging server.Outage Resolution-Topology management not appear Junos space Spike CPU and network monitoring tab hang DNS Anycast not working properly Timestamp change to Feb 1980 during SIB 8 Process WAS is Out of Memory .8 Medium.Usage-Monitoring-Information from CMD to FNG not send . List AVP .sjktpna1vm22 TRC DB I LTE tablespace reaches 100% CM Status not shown for some Object under its properties in Monitoring TRC DB MAIN tablespace reaches 100% TRC DB LTE tablespace reaches more than 70% iSON15.WAS is Out of Memory .remove usage_monitoring_report and usage_monitoring_support EC-SGFTP-1 running like zombie CGNAT CMD License reach more than 80% ECI translate from field cdr userLocationInfo Surabaya .sjktpna1vm21 OSPFv3 protocol is down after interface flap (FWDZSBYN001 ) FPC Major Errors Alarm CGNAT Router (GNSBYN001 ) PGW can?t enforce QoS/speed BTS Synchronisation Lost alarm and Site Down but site On-Air after FYGB reset FNG 3.2 counter breakdown for session activation success rate KPI Alarm 71058 is absent from Active alarms in Fault Management after RL70 to FL15A iOMS upgrade Diameter link down frequently observed on DRA ( alarm 236-435 ) 7652 Failure in connection between BTS and iOMS or 3rd party tool Diameter Link Down CMD doesn?t sent all messages to FNG ( on RAR messages ) Restart AS Node but Impact to Restart all Manage Object All OSPF Down when one interface down at router AGR-PLB-0767 EMB-0 automatic down with alarm 2015 MB COMMUNICATION ERROR Repeat counter and wrong duration measurement (CMD) KPI degraded after SW upgrade to TL15A [NJKT_0802_Ruko_Imam_Bonjol] Power modul faulty Alarm_FNG CONTROL PLANE OVERLOAD 7652 Failure in connection between BTS and iOMS or 3rd party tool Internal Title [NJKT_0818_ISTN] Power modul faulty [NJKT_0733_Pondok cabe udik] Power modul faulty HPSIM HW Fault Detected Juniper Router Hanging on Juniper MX480 Router Incorrect Credential Juniper ACC-BSD-0113 HPSIM HW Fault Detected Mechanism in the MME and DNS how to choose SPGW Junos space Spike CPU and network monitoring tab hang (Junos Space Jakarta) Alarms for CMDJKT-1 not visible in NetAct Chassis FAN Failure Alarms for CMDSBY-1 not visible in NetAct Troubleshoot Throttling Problem .

5 application server in some node automatically starting Flexi NG Availability success rate degraded due to AS Node down frequently after NG15MP1 application server in some node automatically starting Juniper Hang AGR-BDG-3427(Kol. disk 1 and . but default pinging is fine [NJKT_0937_RS. enclose 4.0_ENB_1407_563_44 to other LNT5 version Fault Management Disconnected Incompatible SW detected BTS reference clock missing BTS config error (Not enough HW for LCR) Couldn't remote BTS via RAS connection DRA suspected change origin host of PCRF eNB can't be remote. Masturi) How to set scheduled Auto Alarm Upload ? What triggers Automatic Alarm Upload ??? Transceiver XFP-10G-ZR receive power high alarm Failed to downgrade eNB SW from LNT5. disk NetScout integration to DRA JKT-01 Diameter link to IMS is down gran period with wrong duration at CG Jakarta and surabaya TIAMS Upgrade Problem when DRA Upgrade version 15.Haji] Power modul faulty . at Bus 1.How to find EnodeB and CellID replace disk CGNAT SBY Found disk faulty at at Bus 1. enclose 5.

Product Product Family Product Group NetAct Operations Support Systems Network and Service Management LTE iOMS Radio Network Radio Controllers Flexi NS Core Network Mobile Packet Core LTE iOMS Radio Network Radio Controllers Juniper_ACX-Series Transmission and Backbone IP Routers and Switches Juniper_ACX-Series Transmission and Backbone IP Routers and Switches NetAct Operations Support Systems Network and Service Management Flexi Multiradio BTS LTE Radio Network Base Stations NetAct Operations Support Systems Network and Service Management NetAct Operations Support Systems Network and Service Management Flexi NS Core Network Mobile Packet Core Juniper_MX-Series Transmission and Backbone IP Routers and Switches Juniper_MX-Series Transmission and Backbone IP Routers and Switches Juniper_ACX-Series Transmission and Backbone IP Routers and Switches Juniper_ACX-Series Transmission and Backbone IP Routers and Switches Flexi NS Core Network Mobile Packet Core LTE iOMS Radio Network Radio Controllers LTE iOMS Radio Network Radio Controllers Flexi NG Core Network Mobile Packet Core Juniper_ACX-Series Transmission and Backbone IP Routers and Switches Juniper_ACX-Series Transmission and Backbone IP Routers and Switches Juniper_ACX-Series Transmission and Backbone IP Routers and Switches Juniper_ACX-Series Transmission and Backbone IP Routers and Switches LTE iOMS Radio Network Radio Controllers NetAct Operations Support Systems Network and Service Management CMS-8200 DRA Core Network IP Multimedia Products NetAct Operations Support Systems Network and Service Management Juniper_MX-Series Transmission and Backbone IP Routers and Switches Juniper_MX-Series Transmission and Backbone IP Routers and Switches Juniper_MX-Series Transmission and Backbone IP Routers and Switches Flexi Multiradio BTS TD-LTE Radio Network Base Stations Flexi Multiradio BTS TD-LTE Radio Network Base Stations Juniper_MX-Series Transmission and Backbone IP Routers and Switches Flexi Multiradio BTS TD-LTE Radio Network Base Stations Juniper_MX-Series Transmission and Backbone IP Routers and Switches Flexi CMD Core Network Charging Products Flexi CMD Core Network Charging Products Flexi CMD Core Network Charging Products Flexi CMD Core Network Charging Products Flexi NS Core Network Mobile Packet Core Flexi NG Core Network Mobile Packet Core Flexi CMD Core Network Charging Products Flexi CMD Core Network Charging Products Flexi CMD Core Network Charging Products .

LTE iOMS Radio Network Radio Controllers Flexi CMD Core Network Charging Products Flexi NG Core Network Mobile Packet Core Flexi CMD Core Network Charging Products Flexi CMD Core Network Charging Products Flexi CMD Core Network Charging Products Flexi CMD Core Network Charging Products Flexi CMD Core Network Charging Products Flexi CMD Core Network Charging Products Juniper_ACX-Series Transmission and Backbone IP Routers and Switches Flexi CMD Core Network Charging Products Juniper_ACX-Series Transmission and Backbone IP Routers and Switches Flexi CMD Core Network Charging Products Flexi NG Core Network Mobile Packet Core Juniper_MX-Series Transmission and Backbone IP Routers and Switches Juniper_MX-Series Transmission and Backbone IP Routers and Switches Juniper_JUNOS-Space Transmission and Backbone IP Routers and Switches Flexi Multiradio BTS LTE Radio Network Base Stations Juniper_JUNOS-Space Transmission and Backbone IP Routers and Switches Flexi NG Core Network Mobile Packet Core Flexi Multiradio BTS TD-LTE Radio Network Base Stations CMS-8200 DRA Core Network IP Multimedia Products Flexi Multiradio BTS LTE Radio Network Base Stations Flexi NG Core Network Mobile Packet Core NetAct Operations Support Systems Network and Service Management Flexi Multiradio BTS TD-LTE Radio Network Base Stations Juniper_ACX-Series Transmission and Backbone IP Routers and Switches CMS-8200 DRA Core Network IP Multimedia Products Juniper_MX-Series Transmission and Backbone IP Routers and Switches Flexi CMD Core Network Charging Products Juniper_MX-Series Transmission and Backbone IP Routers and Switches Juniper_MX-Series Transmission and Backbone IP Routers and Switches Juniper_ACX-Series Transmission and Backbone IP Routers and Switches Juniper_JUNOS-Space Transmission and Backbone IP Routers and Switches Juniper_ACX-Series Transmission and Backbone IP Routers and Switches Flexi NG Core Network Mobile Packet Core Flexi NG Core Network Mobile Packet Core Flexi CMD Core Network Charging Products Flexi CMD Core Network Charging Products Flexi NG Core Network Mobile Packet Core Flexi CMD Core Network Charging Products Flexi NS Core Network Mobile Packet Core Flexi NG Core Network Mobile Packet Core Flexi NG Core Network Mobile Packet Core Flexi NG Core Network Mobile Packet Core .

NetAct Operations Support Systems Network and Service Management NetAct Operations Support Systems Network and Service Management NetAct Operations Support Systems Network and Service Management NetAct Operations Support Systems Network and Service Management NetAct Operations Support Systems Network and Service Management iSON Manager Operations Support Systems Network and Service Management Juniper_JUNOS-Space Transmission and Backbone IP Routers and Switches Infoblox_DNS/DHCP Products Security Security Infra Flexi Multiradio BTS LTE Radio Network Base Stations NetAct Operations Support Systems Network and Service Management Juniper_SRX-Series_RAS Security Firewall Products Juniper_MX-Series Transmission and Backbone IP Routers and Switches Flexi NG Core Network Mobile Packet Core Flexi Multiradio BTS TD-LTE Radio Network Base Stations Flexi NG Core Network Mobile Packet Core LTE iOMS Radio Network Radio Controllers CMS-8200 DRA Core Network IP Multimedia Products LTE iOMS Radio Network Radio Controllers CMS-8200 DRA Core Network IP Multimedia Products Flexi CMD Core Network Charging Products Flexi NG Core Network Mobile Packet Core Juniper_MX-Series Transmission and Backbone IP Routers and Switches Flexi NS Core Network Mobile Packet Core NetAct Operations Support Systems Network and Service Management Flexi Multiradio BTS LTE Radio Network Base Stations Juniper_ACX-Series Transmission and Backbone IP Routers and Switches Flexi NG Core Network Mobile Packet Core LTE iOMS Radio Network Radio Controllers Juniper_ACX-Series Transmission and Backbone IP Routers and Switches Juniper_ACX-Series Transmission and Backbone IP Routers and Switches NetAct Operations Support Systems Network and Service Management Juniper_MX-Series Transmission and Backbone IP Routers and Switches NetAct Operations Support Systems Network and Service Management NetAct Operations Support Systems Network and Service Management Flexi NS Core Network Mobile Packet Core Juniper_JUNOS-Space Transmission and Backbone IP Routers and Switches NetAct Operations Support Systems Network and Service Management Juniper_ACX-Series Transmission and Backbone IP Routers and Switches NetAct Operations Support Systems Network and Service Management Flexi CMD Core Network Charging Products Flexi CMD Core Network Charging Products Flexi CMD Core Network Charging Products Flexi CMD Core Network Charging Products Flexi CMD Core Network Charging Products Flexi CMD Core Network Charging Products .

Flexi CMD Core Network Charging Products Flexi CMD Core Network Charging Products CMS-8200 DRA Core Network IP Multimedia Products CMS-8200 DRA Core Network IP Multimedia Products Flexi CMD Core Network Charging Products CMS-8200 DRA Core Network IP Multimedia Products Flexi NG Core Network Mobile Packet Core Flexi NG Core Network Mobile Packet Core Flexi NG Core Network Mobile Packet Core Juniper_ACX-Series Transmission and Backbone IP Routers and Switches NetAct Operations Support Systems Network and Service Management NetAct Operations Support Systems Network and Service Management Juniper_MX-Series Transmission and Backbone IP Routers and Switches Flexi Multiradio BTS TD-LTE Radio Network Base Stations LTE iOMS Radio Network Radio Controllers Flexi Multiradio BTS TD-LTE Radio Network Base Stations Flexi Multiradio BTS TD-LTE Radio Network Base Stations Flexi Multiradio BTS TD-LTE Radio Network Base Stations Flexi Multiradio BTS TD-LTE Radio Network Base Stations CMS-8200 DRA Core Network IP Multimedia Products Flexi Multiradio BTS TD-LTE Radio Network Base Stations Juniper_ACX-Series Transmission and Backbone IP Routers and Switches .

0 (v15) After Warranty No NetAct NetAct 15 After Warranty No Juniper_MX960 Rel.0 After Warranty No Flexi Multiradio BTS TD-LTE Flexi TD-LBTS5.2 After Warranty No Juniper_ACX2000 JUNOS_12.0 Implementation No Flexi NS-MME NS4.1 Implementation No Juniper_MX960 Rel. 14.2 After Warranty No Juniper_ACX2000 JUNOS_12.0 Implementation No Flexi NG combined S-GW and P-GW NG3. 14.1 Implementation No Flexi CMD CMD 5 After Warranty Yes Flexi CMD CMD 5 After Warranty Yes Flexi CMD CMD 5 After Warranty Yes Flexi CMD CMD 5 After Warranty Yes Flexi NS-SGSN NS4.2 Implementation No Juniper_MX960 Rel.2 After Warranty No LTE iOMS iOMS7. 14.0 Implementation No Juniper_ACX1000 JUNOS_12. 14.0 After Warranty No Juniper_ACX2000 JUNOS_12. 14.2 After Warranty No Juniper_ACX2000 JUNOS_12.0 Implementation No Flexi CMD CMD 5 After Warranty Yes Flexi CMD CMD 5 After Warranty Yes Flexi CMD CMD 5 After Warranty Yes .2 After Warranty No Juniper_ACX2000 JUNOS_12.2 After Warranty No NetAct NetAct 15 After Warranty No Flexi Multiradio BTS LTE FLR15A Implementation No NetAct NetAct 15 After Warranty No NetAct NetAct 15 After Warranty No Flexi NS-SGSN NS4.2 After Warranty No Juniper_ACX1000 JUNOS_12.0 After Warranty No LTE iOMS iOMS7.0 After Warranty No LTE iOMS iOMS7. 14.2 After Warranty No Flexi Multiradio BTS TD-LTE Flexi TD-LBTS5.0 After Warranty No Juniper_MX960 Rel.0 After Warranty No LTE iOMS iOMS7.2 After Warranty No Juniper_ACX2000 JUNOS_12.2 After Warranty No Flexi NS-SGSN NS3. 14.0 After Warranty No Juniper_MX960 Rel.0 Implementation No NetAct NetAct 15 After Warranty No CMS-8200 DRA CMS-8200 DRA v11.0 Implementation No Flexi NG combined S-GW and P-GW NG3.2 After Warranty No Flexi Multiradio BTS TD-LTE Flexi TD-LBTS5.0 After Warranty No Juniper_MX480 Rel.2 After Warranty No Juniper_MX104 Rel.Product Module Product Version Project Phase Quick Case NetAct NetAct 15 After Warranty No LTE iOMS iOMS7.

0 After Warranty No NetAct NetAct 15 After Warranty No Flexi Multiradio BTS TD-LTE Flexi TD-LBTS5. 14.1 Implementation No Juniper_MX480 Rel.1 Implementation No Juniper_JUNOS-Space Junos Space R14.0 After Warranty No Flexi Multiradio BTS TD-LTE Flexi TD-LBTS5.0 Implementation No Flexi NG combined S-GW and P-GW NG3.2 After Warranty No Flexi CMD CMD 5 After Warranty No Juniper_ACX2000 JUNOS_12. 14.0 (v15) Implementation No Flexi Multiradio BTS LTE Flexi LBTS7.0 (v15) Implementation No Juniper_MX960 Rel. 14.LTE iOMS iOMS7.2 After Warranty No Juniper_JUNOS-Space Junos Space R14.3 After Warranty No Flexi NG combined S-GW and P-GW NG3.2 After Warranty No Flexi CMD CMD 5 After Warranty Yes Flexi NG combined S-GW and P-GW NG16 Implementation No Juniper_MX480 Rel.0 Implementation No Flexi NG combined S-GW and P-GW NG3.1 After Warranty No Flexi NG combined S-GW and P-GW NG3.2 After Warranty No Flexi CMD CMD 5 After Warranty No Juniper_MX480 Rel.1 Implementation No Juniper_MX480 Rel.0 After Warranty No CMS-8200 DRA CMS-8200 DRA v11.3 After Warranty No CMS-8200 DRA CMS-8200 DRA v11.0 Implementation No Flexi NG combined S-GW and P-GW NG3.0 Implementation No .0 After Warranty No Juniper_ACX1000 JUNOS_12. 14.0 After Warranty No Flexi NG combined S-GW and P-GW NG3.0 Implementation No Flexi CMD CMD 5 After Warranty Yes Flexi CMD CMD 5 After Warranty Yes Flexi CMD CMD 5 After Warranty Yes Flexi CMD CMD 5 After Warranty Yes Flexi CMD CMD 5 After Warranty Yes Flexi CMD CMD 5 After Warranty Yes Juniper_ACX2000 JUNOS_12.1 Implementation No Flexi Multiradio BTS LTE Flexi LBTS7. 14.0 Implementation No Flexi CMD CMD 5 After Warranty Yes Flexi NG combined S-GW and P-GW NG3.0 Implementation No Flexi CMD CMD 5 Implementation No Flexi NS-MME NS4.1 Implementation No Juniper_ACX1000 JUNOS_12.0 Implementation No Juniper_JUNOS-Space Junos Space R14.1 Implementation No Juniper_ACX1000 JUNOS_12.0 Implementation No Flexi NG combined S-GW and P-GW NG3.0 Implementation No Flexi CMD CMD 5 After Warranty Yes Flexi CMD CMD 5 After Warranty Yes Flexi NG combined S-GW and P-GW NG3.

1 After Warranty No Infoblox_DNS/DHCP Products Infoblox_DNS/DHCP Products After Warranty No Flexi Multiradio BTS LTE Flexi LBTS7.0 (v15) After Warranty No Flexi CMD CMD 5 Implementation No Flexi NG combined S-GW and P-GW NG3.0 Implementation No NetAct NetAct 15 After Warranty No Flexi Multiradio BTS LTE FLR15A Implementation No Juniper_ACX1000 JUNOS_12.0 After Warranty No Flexi Multiradio BTS TD-LTE Flexi TD-LBTS5.2 After Warranty No Juniper_ACX2000 JUNOS_12. 14.0 After Warranty No Juniper_MX104 Rel.0 Implementation No LTE iOMS LTE OMS15A After Warranty No Juniper_ACX1000 JUNOS_12. 14.0 (v15) Implementation No LTE iOMS LTE OMS15A After Warranty No CMS-8200 DRA CMS-8200 DRA v11.0 Implementation No Juniper_JUNOS-Space Junos Space R14.2 After Warranty No Flexi NG combined S-GW and P-GW NG3.0 After Warranty No Flexi NG combined S-GW and P-GW NG3.2 Implementation No Juniper_JUNOS-Space Junos Space R14.2 After Warranty No Flexi NG combined S-GW and P-GW NG3.NetAct NetAct 15 After Warranty Yes NetAct NetAct 15 After Warranty Yes NetAct NetAct 15 After Warranty Yes NetAct NetAct 15 After Warranty Yes NetAct NetAct 15 After Warranty Yes iSON Manager iSON Mgr 15. 14.1X44 After Warranty No Juniper_MX960 Rel.1 Implementation No Flexi NS-MME NS4.1 After Warranty No NetAct NetAct 15 After Warranty Yes Juniper_ACX4000 JUNOS_12.2 After Warranty No NetAct NetAct 15 After Warranty Yes Juniper_MX480 Rel.2 After Warranty No NetAct NetAct 15 After Warranty Yes NetAct NetAct 15 After Warranty Yes Flexi NS-MME NS4.0 Implementation No NetAct NetAct 15 After Warranty Yes Juniper_SRX3400 JUNOS_12.0 Implementation No LTE iOMS LTE OMS15A After Warranty No CMS-8200 DRA CMS-8200 DRA v11.3 After Warranty No NetAct NetAct 15 After Warranty Yes Flexi CMD CMD 5 After Warranty Yes Flexi CMD CMD 5 After Warranty Yes Flexi CMD CMD 5 After Warranty Yes Flexi CMD CMD 5 After Warranty Yes Flexi CMD CMD 5 After Warranty Yes Flexi CMD CMD 5 After Warranty Yes .

0 After Warranty Yes Flexi Multiradio BTS TD-LTE Flexi TD-LBTS5.0 After Warranty Yes LTE iOMS iOMS7.2 After Warranty No Flexi Multiradio BTS TD-LTE Flexi TD-LBTS5.0 (v15) After Warranty No Flexi Multiradio BTS TD-LTE Flexi TD-LBTS5.0 After Warranty Yes Flexi Multiradio BTS TD-LTE Flexi TD-LBTS5.0 After Warranty Yes CMS-8200 DRA CMS-8200 DRA v11.0 (v15) After Warranty No Flexi NG S-GW NG3.0 After Warranty Yes Juniper_ACX2000 JUNOS_12. 14.0 Implementation No Flexi NG combined S-GW and P-GW NG15 Implementation No Flexi NG S-GW NG3.0 (v15) After Warranty Yes Flexi CMD CMD 5 After Warranty Yes CMS-8200 DRA CMS-8200 DRA v11.Flexi CMD CMD 5 After Warranty Yes Flexi CMD CMD 5 After Warranty Yes CMS-8200 DRA CMS-8200 DRA v11.2 After Warranty No .0 (v15) After Warranty Yes CMS-8200 DRA CMS-8200 DRA v11.3 After Warranty No NetAct NetAct 15 After Warranty Yes NetAct NetAct 15 After Warranty Yes Juniper_MX104 Rel.0 After Warranty Yes Flexi Multiradio BTS TD-LTE Flexi TD-LBTS5.0 After Warranty No Juniper_ACX4000 JUNOS_12.0 After Warranty Yes Flexi Multiradio BTS TD-LTE Flexi TD-LBTS5.

Resolution Accepted Resolution Accepted1 Resolution Available Resolution Available1 9/6/2015 21:00 9/6/2015 21:00 10/28/2015 7:48 10/28/2015 7:42 9/23/2015 7:05 9/22/2015 8:17 9/29/2015 3:25 9/28/2015 6:58 9/23/2015 15:40 9/22/2015 15:37 9/23/2015 15:43 9/22/2015 15:28 9/9/2015 9:00 9/9/2015 8:56 9/14/2015 7:54 9/14/2015 7:53 11/16/2015 8:12 11/16/2015 8:11 1/21/2016 11:49 1/26/2016 5:00 1/26/2016 5:00 9/18/2015 8:00 9/18/2015 8:00 9/29/2015 16:19 9/29/2015 10:26 9/25/2015 6:46 9/25/2015 6:44 10/7/2015 4:42 10/6/2015 13:54 10/28/2015 5:22 10/28/2015 5:21 10/19/2015 8:32 10/15/2015 11:33 10/19/2015 8:30 10/15/2015 11:24 12/17/2015 3:50 12/15/2015 12:37 10/6/2015 5:50 10/5/2015 9:24 10/6/2015 5:48 10/5/2015 9:32 10/7/2015 4:45 10/6/2015 6:32 10/5/2015 10:00 10/5/2015 9:29 9/30/2015 2:57 9/30/2015 2:56 11/4/2015 15:02 10/19/2015 8:28 10/19/2015 7:06 10/3/2015 14:00 10/3/2015 14:00 10/14/2015 17:03 10/13/2015 9:38 11/2/2015 3:22 10/30/2015 11:24 10/14/2015 16:00 10/14/2015 16:00 1/6/2016 4:03 10/29/2015 7:57 1/6/2016 3:51 11/13/2015 7:38 11/26/2015 3:38 11/25/2015 14:29 1/13/2016 9:27 11/9/2015 4:56 11/6/2015 10:24 10/28/2015 2:21 10/28/2015 2:21 10/28/2015 4:32 10/28/2015 4:32 10/28/2015 4:45 10/28/2015 4:45 10/28/2015 2:23 10/28/2015 2:23 11/24/2015 12:37 11/16/2015 9:35 11/10/2015 5:37 11/10/2015 5:35 11/5/2015 2:14 11/5/2015 2:14 11/5/2015 2:16 11/5/2015 2:16 11/9/2015 2:23 11/9/2015 2:23 .

11/23/2015 10:06 11/23/2015 3:10 11/9/2015 2:46 11/9/2015 2:46 12/15/2015 5:04 12/8/2015 2:42 11/10/2015 1:39 11/10/2015 1:39 11/10/2015 1:42 11/10/2015 1:42 11/10/2015 1:47 11/10/2015 1:47 11/10/2015 1:49 11/10/2015 1:49 11/10/2015 1:54 11/10/2015 1:54 11/10/2015 1:57 11/10/2015 1:57 11/18/2015 4:03 11/17/2015 16:50 12/2/2015 6:56 12/1/2015 21:48 11/18/2015 4:06 11/17/2015 16:51 11/11/2015 7:43 11/11/2015 7:43 11/23/2015 8:54 11/17/2015 15:15 11/13/2015 7:19 11/13/2015 7:14 12/4/2015 7:40 12/3/2015 17:37 12/4/2015 7:20 12/3/2015 14:52 11/18/2015 10:26 11/18/2015 10:26 11/17/2015 4:00 11/17/2015 4:00 11/19/2015 10:00 11/19/2015 10:00 11/19/2015 11:00 11/19/2015 11:00 12/16/2015 1:11 11/30/2015 7:31 11/19/2015 9:30 11/19/2015 9:30 12/24/2015 17:46 12/23/2015 6:03 11/23/2015 22:40 11/23/2015 22:38 11/23/2015 6:21 11/23/2015 6:20 12/2/2015 7:01 12/1/2015 13:55 1/12/2016 5:27 1/11/2016 9:19 1/15/2016 7:45 1/13/2016 16:04 1/6/2016 4:58 1/6/2016 4:56 12/2/2015 8:44 12/2/2015 8:43 12/17/2015 5:21 12/16/2015 11:27 12/15/2015 7:55 12/14/2015 11:41 1/28/2016 15:08 1/26/2016 15:31 1/25/2016 10:00 12/21/2015 0:33 12/21/2015 0:18 12/14/2015 9:33 12/14/2015 9:33 12/14/2015 9:04 12/14/2015 9:04 1/26/2016 5:06 12/14/2015 16:58 2/12/2016 4:52 2/10/2016 12:24 12/29/2015 17:17 12/29/2015 1:10 1/22/2016 1:47 1/20/2016 2:33 .

12/30/2015 3:32 12/30/2015 3:32 12/30/2015 3:33 12/30/2015 3:33 12/30/2015 3:53 12/30/2015 3:53 12/30/2015 3:26 12/30/2015 3:26 12/30/2015 3:36 12/30/2015 3:36 1/4/2016 18:10 1/4/2016 18:00 1/7/2016 8:41 1/7/2016 8:40 1/20/2016 4:37 1/20/2016 2:18 1/7/2016 9:08 1/7/2016 9:08 2/5/2016 3:55 2/4/2016 11:09 1/19/2016 7:56 1/18/2016 11:44 2/9/2016 5:42 2/1/2016 1:17 1/21/2016 7:35 1/21/2016 7:31 1/27/2016 11:17 1/22/2016 4:22 1/22/2016 4:21 1/16/2016 4:22 1/16/2016 4:20 2/2/2016 9:31 1/29/2016 8:25 2/3/2016 2:34 2/3/2016 2:33 2/2/2016 9:18 2/2/2016 8:42 2/2/2016 9:22 2/2/2016 8:45 2/2/2016 9:26 2/2/2016 8:48 1/25/2016 4:37 1/25/2016 4:37 2/12/2016 9:31 2/12/2016 4:55 1/25/2016 4:30 1/25/2016 4:30 1/25/2016 4:32 1/25/2016 4:32 1/27/2016 2:34 1/26/2016 17:20 1/27/2016 2:05 1/27/2016 2:05 2/12/2016 4:47 2/11/2016 11:35 1/27/2016 2:08 1/27/2016 2:08 1/28/2016 9:30 1/28/2016 9:30 1/28/2016 11:32 1/28/2016 11:32 1/28/2016 9:48 1/28/2016 9:48 1/28/2016 9:59 1/28/2016 9:59 1/28/2016 7:51 1/28/2016 7:51 1/28/2016 8:26 1/28/2016 8:26 .

1/28/2016 11:02 1/28/2016 11:02 1/28/2016 11:22 1/28/2016 11:22 1/29/2016 2:07 1/29/2016 2:07 1/29/2016 2:10 1/29/2016 2:10 1/28/2016 11:50 1/28/2016 11:50 2/1/2016 7:08 2/1/2016 6:58 1/29/2016 9:30 1/29/2016 9:15 2/1/2016 18:00 2/1/2016 15:00 2/3/2016 7:12 2/3/2016 7:12 2/3/2016 7:02 2/3/2016 7:02 2/12/2016 3:16 2/12/2016 3:16 2/12/2016 3:18 2/12/2016 3:18 2/12/2016 3:36 2/12/2016 3:36 2/12/2016 3:41 2/12/2016 3:41 2/12/2016 3:43 2/12/2016 3:43 2/12/2016 3:44 2/12/2016 3:44 2/12/2016 3:45 2/12/2016 3:45 .

Resolution Delivered Resolution Delivered1 Site Source Source1 9/6/2015 21:00 EMC SYKES HD Call Center Agent 10/28/2015 7:48 TSC Engineers L1/2/3 Technician 9/23/2015 7:05 TSC Engineers L1/2/3 Technician 9/29/2015 3:23 TSC Engineers L1/2/3 Technician 9/23/2015 15:40 TSC Engineers L1/2/3 Technician 9/23/2015 15:43 TSC Engineers L1/2/3 Technician 9/9/2015 9:00 EMC SYKES HD Call Center Agent 9/14/2015 7:54 CSC Engineers L1/2/3 Technician 11/16/2015 8:11 CSC Engineers L1/2/3 Technician TSC Engineers L1/2/3 Technician 1/26/2016 5:00 CSC Engineers L1/2/3 Technician 9/18/2015 8:00 EMC SYKES HD Call Center Agent 9/29/2015 16:18 TSC Engineers L1/2/3 Technician 9/25/2015 6:46 CSC Engineers L1/2/3 Technician 10/7/2015 4:42 TSC Engineers L1/2/3 Technician 10/28/2015 5:22 CSC Engineers L1/2/3 Technician 10/19/2015 8:32 TSC Engineers L1/2/3 Technician 10/19/2015 8:30 TSC Engineers L1/2/3 Technician 12/17/2015 3:49 TSC Engineers L1/2/3 Technician 10/6/2015 5:50 TSC Engineers L1/2/3 Technician 10/6/2015 5:47 TSC Engineers L1/2/3 Technician 10/7/2015 4:44 TSC Engineers L1/2/3 Technician 10/5/2015 10:00 TSC Engineers L1/2/3 Technician 9/30/2015 2:56 CSC Engineers L1/2/3 Technician TSC Engineers L1/2/3 Technician 10/19/2015 8:28 TSC Engineers L1/2/3 Technician 10/3/2015 14:00 EMC SYKES HD Call Center Agent 10/14/2015 17:03 TSC Engineers L1/2/3 Technician 11/2/2015 3:22 TSC Engineers L1/2/3 Technician 10/14/2015 16:00 EMC Engineers L1/2/3 Technician 1/6/2016 4:03 CSC Engineers L1/2/3 Technician 1/6/2016 3:51 TSC Engineers L1/2/3 Technician 11/26/2015 3:38 TSC Engineers L1/2/3 Technician TSC Engineers L1/2/3 Technician 11/9/2015 4:56 TSC Engineers L1/2/3 Technician 10/28/2015 2:21 CSC Quick Case Intranet 10/28/2015 4:32 CSC Quick Case Intranet 10/28/2015 4:45 CSC Quick Case Intranet 10/28/2015 2:23 CSC Quick Case Intranet 11/24/2015 12:36 TSC Engineers L1/2/3 Technician 11/10/2015 5:37 CSC Engineers L1/2/3 Technician 11/5/2015 2:14 CSC Quick Case Intranet 11/5/2015 2:16 CSC Quick Case Intranet 11/9/2015 2:23 CSC Quick Case Intranet .

11/23/2015 10:06 TSC Engineers L1/2/3 Technician 11/9/2015 2:46 CSC Quick Case Intranet 12/15/2015 5:04 TSC Engineers L1/2/3 Technician 11/10/2015 1:39 CSC Quick Case Intranet 11/10/2015 1:42 CSC Quick Case Intranet 11/10/2015 1:47 CSC Quick Case Intranet 11/10/2015 1:49 CSC Quick Case Intranet 11/10/2015 1:54 CSC Quick Case Intranet 11/10/2015 1:57 CSC Quick Case Intranet 11/18/2015 4:03 TSC Engineers L1/2/3 Technician 12/2/2015 6:56 TSC Engineers L1/2/3 Technician 11/18/2015 4:06 TSC Engineers L1/2/3 Technician 11/11/2015 7:43 CSC Quick Case Intranet 11/23/2015 8:54 TSC Engineers L1/2/3 Technician 11/13/2015 7:19 CSC Engineers L1/2/3 Technician 12/4/2015 7:40 TSC Engineers L1/2/3 Technician 12/4/2015 7:20 TSC Engineers L1/2/3 Technician 11/18/2015 10:26 CSC Engineers L1/2/3 Technician 11/17/2015 4:00 EMC SYKES HD Call Center Agent 11/19/2015 10:00 EMC SYKES HD Call Center Agent 11/19/2015 11:00 EMC SYKES HD Call Center Agent 12/16/2015 1:11 TSC Engineers L1/2/3 Technician 11/19/2015 9:30 EMC SYKES HD Call Center Agent 12/24/2015 17:46 TSC Engineers L1/2/3 Technician 11/23/2015 22:39 CSC Engineers L1/2/3 Technician 11/23/2015 6:21 CSC Engineers L1/2/3 Technician 12/2/2015 7:01 TSC Engineers L1/2/3 Technician 1/12/2016 5:26 TSC Engineers L1/2/3 Technician 1/15/2016 7:45 TSC Engineers L1/2/3 Technician 1/6/2016 4:58 CSC Engineers L1/2/3 Technician 12/2/2015 8:44 CSC Engineers L1/2/3 Technician 12/17/2015 5:21 TSC Engineers L1/2/3 Technician 12/15/2015 7:55 TSC Engineers L1/2/3 Technician TSC Engineers L1/2/3 Technician 1/28/2016 15:07 TSC Engineers L1/2/3 Technician CSC Engineers L1/2/3 Technician 12/21/2015 0:33 CSC Engineers L1/2/3 Technician 12/14/2015 9:33 CSC Quick Case Intranet 12/14/2015 9:04 CSC Quick Case Intranet 12/14/2015 16:59 CSC Engineers L1/2/3 Technician 2/12/2016 4:52 TSC Engineers L1/2/3 Technician TSC Engineers L1/2/3 Technician 12/29/2015 17:17 TSC Engineers L1/2/3 Technician TSC Engineers L1/2/3 Technician TSC Engineers L1/2/3 Technician .

12/30/2015 3:32 CSC Quick Case Intranet 12/30/2015 3:33 CSC Quick Case Intranet 12/30/2015 3:53 CSC Quick Case Intranet 12/30/2015 3:26 CSC Quick Case Intranet 12/30/2015 3:36 CSC Quick Case Intranet TSC Engineers L1/2/3 Technician 1/4/2016 18:01 EMC SYKES HD Call Center Agent 1/7/2016 8:40 CSC Customer Internet 1/20/2016 4:37 TSC Engineers L1/2/3 Technician 1/7/2016 9:08 CSC Quick Case Intranet 2/5/2016 3:55 TSC Engineers L1/2/3 Technician 1/19/2016 7:56 TSC Engineers L1/2/3 Technician TSC Engineers L1/2/3 Technician TSC Engineers L1/2/3 Technician 2/9/2016 5:41 TSC Engineers L1/2/3 Technician 1/21/2016 7:34 TSC Engineers L1/2/3 Technician CSC Engineers L1/2/3 Technician 1/22/2016 4:21 CSC Engineers L1/2/3 Technician 1/16/2016 4:20 EMC Engineers L1/2/3 Technician CSC Engineers L1/2/3 Technician TSC Engineers L1/2/3 Technician 2/2/2016 9:31 TSC Engineers L1/2/3 Technician TSC Engineers L1/2/3 Technician 2/3/2016 2:34 CSC Engineers L1/2/3 Technician TSC Engineers L1/2/3 Technician 2/2/2016 9:17 TSC Engineers L1/2/3 Technician TSC Engineers L1/2/3 Technician TSC Engineers L1/2/3 Technician 2/2/2016 9:21 TSC Engineers L1/2/3 Technician 2/2/2016 9:26 TSC Engineers L1/2/3 Technician 1/25/2016 4:37 CSC Quick Case Intranet 2/12/2016 9:30 TSC Engineers L1/2/3 Technician 1/25/2016 4:30 CSC Quick Case Intranet 1/25/2016 4:32 CSC Quick Case Intranet TSC Engineers L1/2/3 Technician 1/26/2016 17:29 EMC SYKES HD Call Center Agent 1/27/2016 2:05 CSC Quick Case Intranet 2/12/2016 4:47 TSC Engineers L1/2/3 Technician 1/27/2016 2:08 CSC Quick Case Intranet 1/28/2016 9:30 CSC Quick Case Intranet 1/28/2016 11:32 CSC Quick Case Intranet 1/28/2016 9:48 CSC Quick Case Intranet 1/28/2016 9:59 CSC Quick Case Intranet 1/28/2016 7:51 CSC Quick Case Intranet 1/28/2016 8:26 CSC Quick Case Intranet .

1/28/2016 11:02 CSC Quick Case Intranet 1/28/2016 11:22 CSC Quick Case Intranet 1/29/2016 2:07 CSC Quick Case Intranet 1/29/2016 2:10 CSC Quick Case Intranet 1/28/2016 11:50 CSC Quick Case Intranet 2/1/2016 7:08 TSC Engineers L1/2/3 Technician 1/29/2016 9:17 EMC SYKES HD Call Center Agent TSC Engineers L1/2/3 Technician 2/1/2016 15:08 EMC SYKES HD Call Center Agent TSC Engineers L1/2/3 Technician 2/3/2016 7:12 CSC Quick Case Intranet 2/3/2016 7:02 CSC Quick Case Intranet TSC Engineers L1/2/3 Technician 2/12/2016 3:16 CSC Quick Case Intranet 2/12/2016 3:18 CSC Quick Case Intranet 2/12/2016 3:36 CSC Quick Case Intranet 2/12/2016 3:41 CSC Quick Case Intranet 2/12/2016 3:43 CSC Quick Case Intranet 2/12/2016 3:44 CSC Quick Case Intranet CSC Engineers L1/2/3 Technician 2/12/2016 3:45 CSC Quick Case Intranet CSC Engineers L1/2/3 Technician .

Status Identifier SW System SW System Version Visibility Week Number By Customer Customer 36 Internal 37 Internal 37 Internal 37 Internal 37 Internal 37 By Customer Customer 37 Internal 37 Internal 38 Available Internal 38 Internal 38 By Customer Customer 38 Internal 38 Internal 39 Internal 39 Internal 39 Internal 39 Internal 39 Internal 40 Internal 40 Internal 40 Internal 40 Internal 40 Internal 40 Available Internal 40 IMSRL1100590 V1100 Internal 40 By Customer Customer 40 Internal 41 Internal 42 By Customer Customer 42 Internal 43 Internal 43 Internal 43 Available Internal 44 Internal 44 By Customer Customer 44 By Customer Customer 44 By Customer Customer 44 By Customer Customer 44 Internal 44 Internal 44 By Customer Customer 45 By Customer Customer 45 By Customer Customer 46 .

Internal 46 By Customer Customer 46 Internal 46 By Customer Customer 46 By Customer Customer 46 By Customer Customer 46 By Customer Customer 46 By Customer Customer 46 By Customer Customer 46 Internal 46 Internal 46 Internal 46 By Customer Customer 46 Internal 46 Internal 46 Internal 46 Internal 47 Internal 47 By Customer Customer 47 By Customer Customer 47 By Customer Customer 47 IMSRL1100590 V1100 Internal 47 By Customer Customer 47 Internal 47 Internal 47 Internal 47 Internal 48 IMSRL1100590 V1100 Internal 49 Internal 49 Internal 49 Internal 49 Internal 49 Internal 49 External Internal 49 Internal 50 Available Internal 50 Internal 50 By Customer Customer 51 By Customer Customer 51 By Customer Customer 51 Accepted Internal 51 Other Assignments Internal 51 Internal 52 Available Internal 52 Available Internal 53 .

By Customer Customer 53 By Customer Customer 53 By Customer Customer 53 By Customer Customer 53 By Customer Customer 53 Internal 53 By Customer Customer 1 By Customer Customer 1 Internal 1 By Customer Customer 1 Internal 2 Internal 2 Other Assignments Internal 2 Other Assignments Internal 2 Internal 2 Internal 2 Available IMSRL1100590 V1100 Internal 2 Internal 2 Accepted IMSRL1100590 V1100 Customer 2 Other Assignments Internal 3 Other Assignments Internal 3 Internal 3 Other Assignments Internal 3 Accepted Internal 3 Other Assignments Internal 3 Internal 3 Other Assignments Internal 3 Internal 3 Internal 3 Internal 3 By Customer Customer 4 Accepted Internal 4 By Customer Customer 4 By Customer Customer 4 Other Assignments Internal 4 By Customer Customer 4 By Customer Customer 4 Internal 4 By Customer Customer 4 By Customer Customer 4 By Customer Customer 4 By Customer Customer 4 By Customer Customer 4 By Customer Customer 4 By Customer Customer 4 .

By Customer Customer 4 By Customer Customer 4 By Customer Customer 4 By Customer Customer 4 By Customer Customer 4 Accepted IMSRL1100590 V1100 Internal 4 By Customer Customer 4 Other Assignments Internal 5 By Customer Customer 5 R&D Escalation Internal 5 By Customer Customer 5 By Customer Customer 5 CSE Internal 6 By Customer Customer 6 By Customer Customer 6 By Customer Customer 6 By Customer Customer 6 By Customer Customer 6 By Customer Customer 6 Dispatch Request IMSRL1100590 V1100 Customer 6 By Customer Customer 6 Customer 6 .