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Hybris Commerce & Hybris Billing

and other commerce possibilites

Presented By:
1. Trond Pedersen
2. Pavels Koliskins

Wednesday, October 26, 2016


www.pearlconsulting.no 1
BUSINESS MODEL CHANGE

SELL PRODUCTS SELL SERVICES

Vendors used to sell Customers are demanding


products through one-time their vendors to become
transactions Service Providers

Main focus was put on the To have ongoing


Orders, since that is where relationship and who they
main revenue was coming pay based on the amount of
from services delivered as
measured by Subscription &
Metering
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SERVICE PROVIDER VOLUMES

100,000+ 200+ MILLION


NEW CUSTOMER ACCOUNTS PER DAY TOTAL SUBSCRIBER BASE

1,000+ 1,000+
TRANSACTIONS PER SECOND 24x7 INVOICES PER SECOND

- HIGH-TECH, MEDIA, DIGITAL COMMERCE


DIFFERENT
- TELECOMMUNICATIONS
INDUSTRIES
- SHIPPING / LOGISTICS, FINANCIAL, ETC.

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CUSTOMER JOURNEY

prepare physical
Digital Platform Warehouse & goods for delivery - 15 000 NOK pay now
Logistics
- 200 NOK monthly fee

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HYBRIS COMMERCE AND BILLING ARCHITECTURE
billing items based on
SAP CC customer activity SD
SAP CRM SAP ERP
FI - AR
SAP CM

- provider order creation


- service description - provider contract change
- customers - price calculation - open balance
- invoice overview
- detailed billing overview

Data Hub

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HYBRIS COMMERCE AND BILLING SCENARIOS (1)
Pearl Consulting has experience integrating hybris Commerce and hybris Billing systems to
provide seamless customer experience.

Customers [SAP CRM integrations]


- synchronize customer information SAP CRM
between SAP CRM and hybris Commerce

Product Catalog [SAP CRM / ERP integrations]


- view catalog of services and products products & prices
- display price information (one time price, SAP CRM
installment base price, recurring fees,
campaign prices, etc.).
SAP ERP stock
- stock information (for products)

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HYBRIS COMMERCE AND BILLING SCENARIOS (2)
Ordering [SAP CRM integrations] SAP ERP SD Digital Platforms
- subscribe for service product with recurring fee
- buy new products (physical items) for one-time
fee SAP CRM
- buy both services and products in combination

Change Process / Service Management [SAP CRM


integrations] Digital Platforms
- service change (bundle upgrade, termination,
etc.)
- service management (changing PIN codes, SAP CRM
rebooting hardware, etc.)

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HYBRIS COMMERCE AND BILLING SCENARIOS (3)
Invoice & Billing [SAP ERP integrations] Payment Providers
- view invoices for the last billing period
- view detailed usage information (on-demand
service consumption, etc.) SAP ERP
- pay for selected invoice
- view payment history (online & offline)

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SAP DATA HUB (1)

- Data Hub is strategic SAP platform for


integrating hybris Commerce and other SAP ERP SAP CRM yMarketing etc.
SAP systems

- it s primary focus is asynchronous master


and transactional data replication Data Hub
(products, services, customers, orders,
etc.).

- SAP provides solid list of standard


template integrations OOB

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SAP DATA HUB (2)
- platform is highly extensible and SAP
reference implementations available OOB
SAP ERP SAP CRM yMarketing etc.
dramatically simplify integration process

- for example, new attribute retrieval from


the IDOC structure usually could be Data Hub
achieved only by XML configuration
change

- Pearl Consulting has successful reference


implementation, where Data Hub was
chosen for product, service, stock and
customer replication

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HYBRIS COMMERCE POWERED BY SAP HANA (1)

- SAP Hybris Commerce can be


empowered by SAP HANA since
version 5.2
Data Hub

- also SAP Data Hub can be easily


connected SAP HANA instance SAP HANA

- reference implementation running


both solutions under single HANA
instance

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HYBRIS COMMERCE POWERED BY SAP HANA (2)

- an easy way to configure multiple SAP


systems under single HANA system is to
use multitenant database container
feature available from SPS09

- using this approach multiple


applications (CRM, S/4, hybris
Marketing, Data Hub, hybris Commerce)
could be configured under single HANA
system

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Time To Engage Customers
Like Never Before

Our main office is in Lysaker We have an office in Riga


Lysaker Torg 25 Dzirnavu 57-4a Follow Pearl Consulting:
1366 Lysaker Riga, LV-1010
Oslo, Norge Latvia
www.pearlconsulting.no
+47 67 10 88 00 +371 66 11 89 90 13
rune.mollan@pearlconsulting.no iveta.brinke@pearlconsulting.no