Workshop Title: Virtual Collaboration: Global Teaming Workshop Summary: Virtual teams that are designed, managed, and

implemented effectively can harness talent from anywhere in the globe to solve business problems, service customers, and create new products. But if little attention is paid to how they are designed, managed, or supported, they will fail! Organizations must create the conditions for effective virtual teamwork. How to do so is the subject of this workshop. Workshop participants will discuss case vignettes and, using a diagnostic assessment tool, will identify barriers and enablers of success. The following topics will be discussed: • • • • • • Leading virtual teams Bridging differences among team members Developing the competencies needed to work virtually Designing appropriate work processes Planning technology use for virtual teams Designing human resource policies and systems to support virtual teaming

Workshop Date and Time: Fri, Oct 8, 9:00am-11:00am, Session 1, Track 3: Increasing Collaborative Capacity


Presenter: Dr. Julia Gluesing is Research Professor in Industrial and Systems Engineering at Wayne State University. Her particular specialization is managing complexity in global virtual teams. She is experienced in the practical application of the theory and methods of anthropology, cross-cultural communication, and organizational culture to the understanding of business issues, and in the development and implementation of solutions in collaborative product development and service delivery. Dr. Gluesing received her Ph.D. in Business and Industrial Anthropology from Wayne State University, Detroit, Michigan, an M.A. from Michigan State University in Organizational & Intercultural Communication and Research, and a B.A. in French and Russian languages from the University of California. She has published professionally, most recently as an editor and author in Virtual Teams that Work: Creating Conditions for Virtual Team Effectiveness (Jossey-Bass 2003), Handbook of Managing Global Complexity (Blackwell 2004), Crossing Cultures: Lessons from Master Teachers (Routledge 2004), in Mobile Work, Mobile Lives (Blackwell 2008), and in scholarly journals.

The collaborative innovation networks COINs 2010 conference, Oct. 7–9, is co-sponsored by I-Open and the COINs Collaborative, an initiative of the Savannah College of Art and Design, Wayne State University College of Engineering Department of Industrial and Manufacturing Engineering, and the Massachusetts Institute of Technology Center for Collective Intelligence. The collaborative builds open knowledge networks to advance the emerging science of collaboration for research and industry competitive advantage. Hosted by SCAD. For more information about the COINs 2010 conference, visit


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