You are on page 1of 12

Connect. Communicate. Collaborate.

Phone System
3CX Phone System for Windows
Break free with a software-based
IP PBX for Windows
Break free from expensive proprietary 3CX Phone System for Windows is
phone systems and move up to an an award-winning IP PBX that
open standard IP PBX that increases completely replaces your proprietary
productivity of employees and IT PBX, supports standard SIP soft/hard
staff and costs much less. Evolve phones from any vendor, VoIP service
your communications by enabling providers and VoIP gateways to
employee mobility: Calls can be made connect traditional PSTN lines. Add
and answered seamlessly from outside extensions or lines by adding standard
the office and voice mail and faxes SIP telephony equipment and save on
received via email. Globalize your consultants’ fees because of 3CX’
business by connecting branch easy to use web-based administration.
offices and re-directing local customer Overcome the limitations of outmoded
service numbers via the internet to hardware-based PBX systems, reduce
your phone system at negligible cost. costs significantly and add advanced
communications features that will
make your company more efficient
and competitive!
Unified Communications

Enhance productivity with unified
messaging and presence
3CX Phone System for Windows 3CX provides full video capability -
delivers Unified Communications using 3CXPhone or a SIP video
technology by unifying voice mail, fax phone, video calls can be made
and email; as well as providing with a click of a button.
presence information.
3CX includes a fax server that is
With 3CX, employees can easily see able to route incoming faxes as PDFs
the presence of other users and to email. Users can send faxes from
avoid unnecessarily making or existing fax machines or by using a
transferring calls. Presence is 3rd party T38 capable fax server
displayed in any standards-based IP software.
phone, as well as in 3CX Assistant
and the MyPhone user portal. With 3CX, businesses save time and
Furthermore, 3CX unifies voice mail money as they can forget about fax
and faxes with email by delivering machines and extra telephone lines.
them to the user’s inbox.
.

1. Presence – eliminate expensive
telephone tag
2. Voice mail – receive voice mail
in your inbox
3. Fax – receive faxes as PDF files
Freedom to the User

Boost mobility and allow staff
to tele-work
3CX gives total freedom to the user, This way, crucial calls are never
by enhancing mobility and allowing missed, and there is no need to give
staff to work remotely. out personal mobile numbers when
out of the office.
3CX Phone System includes a web-
based user portal that gives extension 3CX is the only IP PBX to include a
users complete mobility and free Windows VoIP phone that can be
independence. Users can configure used in or out of the office. 3CX soft
extension preferences using a web phone and the traditional hardware
browser without help from IT staff. phone can be used at the same time
Call forwarding rules can be created using the same credentials. For
based on time received, caller ID and example, the hardware phone can be
type of call. For example, calls outside used when at the office, but when at
their own working hours can be home or on the road it is very easy to
routed to voice mail. Important calls switch to the soft phone and remain
can be forwarded to a mobile based connected to the company’s phone
on the caller ID. system.

1. User Portal – Configure your
own extension preferences easily
and from anywhere
2. 3CXPhone – Stay connected to
the office wherever you are
3. Advanced forwarding rules –
Set-up by caller ID, time and type
of call
Freedom to the Network Manager

Manage the phone system via
3CX’ web-based console
With 3CX, network managers break It is easier to manage and control and
free from the archaic user interfaces you do not need to learn how to
of conventional PBXs and from the update and troubleshoot an obscure
traditional PBX vendor. With the home-made Linux version. Software-
intu it ive web -based console, based scales a lot better too: Just add
administrators can easily create more phones and lines as you go
extensions and make PBX along, without being limited by the
configuration changes, without ports or processor on the appliance.
needing the PBX vendor. Because
3CX Phone System is just another You can install 3CX on an existing
Windows server application, it is easy server or virtualize it and eliminate
to manage too: It can be monitored ext ra har dwar e, en erg y an d
just like any other Windows server management costs. You can easily
application using your existing backup your PBX to a disk and restore
network monitoring package. 3CX is on another machine in case of
completely software-based and this hardware failure - an impossible task
has many advantages over a when an appliance breaks down.
traditional PBX or an IP PBX
appliance.

1. Web-based Management
Console - Access the phone
system from anywhere
2. Virtualize - Save on hardware,
energy & administration costs
3. Monitor - Monitor events &
performance of PBX like any
other server application
Freedom of Choice

Tested interoperability with leading
SIP hardware & VoIP providers
3CX has completed interoperability Berofix, Patton, Grandstream and
testing with leading industry VoIP Sangoma; and 3CX ships with ‘out of
hardware providers of SIP Phones and the box’ configurations for the leading
VoIP Gateways, giving businesses models.
total vendor independence and
freedom of choice. Leverage low call costs by using 3CX
with popular VoIP Providers
Many leading SIP Phones are worldwide and benefit from 3CX ‘out
interoperable with 3CX including: of the box’ configurations. Or use the
Aastra, Linksys, snom, Cisco, 3CX Gateway for Skype to make and
GrandStream, Polycom, Siemens and receive calls to Skype users at no
X-Lite. 3CX can automatically charge.
configure most SIP phones with the
appropriate extension settings. 3CX has a global network of over
1,000 3CX Partners who provide
VoIP Gateways that seamlessly businesses with fully integrated, cost-
interoperate with 3CX include: effective VoIP solutions and top grade
support.

1. SIP Phones – Automatic
configuration of popular SIP
Phones
2. VoIP Gateway – Continue to
receive and make calls on your
existing phone lines
3. VoIP Providers – ‘Out of the
box’ configurations for leading
VoIP providers worldwide
Break away from the cryptic and limited phone interface

Finally an easy way to use your phone
from Windows with 3CX Assistant!
3CX Assistant is a windows desktop 3CX Assistant works in tandem with
utility that offers extension users an any IP phone, 3CXPhone (soft phone)
easy way to transfer, divert, launch or or even analog phones! If using a
park calls, via drag and drop rather hardware IP phone, the call will be
then via a cryptic phone interface. You set-up to the IP phone.
can view status of other colleagues
and avoid ‘voice mail tag’ and 3CX Assistant also integrates with
unnecessary phone calls. Launch calls Microsoft Outlook, Salesforce.com
by double clicking on an extension, and other CRM systems to allow
selecting a contact from the launching of calls and call journaling.
phonebook or by highlighting a Caller ID can be matched to a contact
number on a web page and hitting a record to automatically identify the
function key. caller.

Managers can monitor phone line & All extension users also have access to
call queue status. A handy instant the web-based 3CX MyPhone portal,
message feature allows you to send where they can view call history,
text messages to other users manage voice mails, phonebooks and
more.

1. 3CX Assistant – Manage
your phone from your desktop,
not a cryptic phone keypad!
2. Microsoft Outlook – Launch
calls from Microsoft Outlook or
other popular CRM systems
3. Instant messaging –
Communicate with colleagues
via text chat
Save on Costs with 3CX

Say goodbye to expensive expansion
modules and costly phone bills!
3CX Phone System for Windows Further savings come from connecting
is much cheaper than a traditional branch offices with 3CX’ Bridges, so
phone system. The initial purchase that all inter-office calls are set-up as
cost and the expansion cost are both internal calls and therefore free. Also,
much lower compared to a proprietary integration of remote workers is easy
PBX, and with 3CX you also save on with 3CX’ Tunnel, boosting mobility
maintenance fees from vendors. and resulting in savings from tele-
working possibilities.
Unlike appliances, 3CX can scale to
almost unlimited capacity because it 3CX P h on e Syst em in clu d es
can leverage modern server hardware. enterprise-level features as
standard. Businesses do not need to
With 3CX, businesses can also use pay extra for advanced features or
VoIP Providers & Skype to save on add-ons, as these are incorporated in
international calls and to terminate the software: inbuilt fax server, digital
international customer service recept ion ist, pag ing /inter com,
numbers on the local IP PBX. integrated voice mail, central phone
Manage the PBX in house and save book and more.
on consultants fees.

1. 3CX Bridges – Set-up inter-
office calls as FREE internal calls
2. Advanced Features – No extra
cost for voice mail, auto
attendant and Queues.
3. Tele-work – Employees work
remotely while staying connected
to the company’s IP PBX
How it Works

An open, vendor-independent system
that grows with your business
A complete 3CX Phone System for Add extensions or lines by simply
Windows consists of the server adding standard SIP telephony
software, soft phones or IP phones, equipment and save on consultants’
and a VoIP Gateway to connect your fees because of 3CX Phone System for
existing phone lines. It is also possible Windows easy to use web-based
to re-use existing analog phones with administration.
the use of FXS gateways. A VoIP
provider can be used to leverage low Overcome the limitations of outmoded
cost calls across your network. hardware-based PBX systems, reduce
costs significantly and add advanced
The system can use the existing communications features that will
computer wiring, sharing the network make your employees more productive
point with the computer, and can be and your company more efficient and
installed on an existing, non- competitive.
dedicated Windows server or run as a
virtual machine.

1. Soft phones – Use in
combination with your IP Phone
2. IP Phones – Use any leading SIP
hardware phone
3. Phone wiring – No need for
extra cables as phones use your
computer network
What others have to say about 3CX
“We don’t understand VoIP, but we understand 3CX” - No Tomato advertising

“3CX Phone System is a great “I was attracted to 3CX’ software
Windows-based PBX solution for our “3CX was remarkably flexible and because of its simplicity, because it
"Configurability of 3CX is
company. It is a cost-effective “3CX has significantly helped in easy to install. It was also extremely runs on Windows and because it
outstanding - we can easily make
solution which is easy to install and achieving our business goals to simple to manage and being able to has web-based management.”
changes to the PBX ourselves,
maintain.” expand with mobility.” run 3CX on Windows Server offers - Steve Hechtman, President,
something that was unthinkable on
- Mike Faster, President, Coyote - Chris Green, Managing Director, great peace of mind." - Dustin Inductive Automation / Calmetrics
a traditional PBX." - Bill Peters,
Creek Consulting NANT Ltd. Adam, Director of IT RE/MAX Company
Lotus Racing Head of IT

3CX is Editor’s Best Award
winner - Windows IT Pro
magazine "Our IP PBX is only 30% of the
3CX Phone System Review in
3CX VoIP solution makes an Computer Shopper highly cost of other phone systems"
Windows IT Pro editors select
impression on PC PRO editor ZDNet recommends 3CX Phone
winners based on the product’s Following an interview with 3CX’s
Jon Honeyball with PC PRO believes Alan Stevens from ZDNet reviewed System
strategic importance to the market, CEO Nick Galea, Computerwoche’s
that analogue telecom is a thing of 3CX Phone System for Windows Karl Wright reviewed the Free editor Jurgen Hill wrote a very
its competitive advantages and its
the past, and that to get more value and found it to be a very good edition of 3CX Phone System for positive article about 3CX Phone
value to the customer. They
from a computing infrastructure it is product: “Very easy to configure “3CX is very easy to setup and Windows for UK’s biggest System for Window’s market
demand solid value and
wise to switch to VoIP. He went on and manage, the 3CX Phone manage. The MS Exchange 2007 technology magazine Computer position, the advantages of an IP
performance from the products they
to test 3CX Phone System for System for Windows scores well on Unified Messaging integration Shopper and wrote that he PBX against a traditional PBX, and
select using their product
Windows and after installing the IP functionality and is compatible with works very well. I am very happy “couldn't really fault 3CX's Phone the Free edition of 3CX VoIP PBX.
knowledge and subject matter
PBX he concluded: “Overall, I'm most SIP handsets, gateways and with the product!” System. The free edition has most of
expertise.
very impressed with this solution.” services.” - Craig Hyatt, Information the functions a home office or small
Technology Director for Campus business will need...considering you
Services, University of North can download it for free, we highly
Carolina at Chapel Hill recommend it.”
3CX Impressive Set of Features
FREE Commercial FREE Commercial FREE Commercial
General Phone System Features Edition Editions Management and Scaleability Edition Editions 3CXPhone / Assistant Edition Editions

Call Logging • • Web-based management console • • Compact Windows System Tray Applet • •
Call Reporting • • Configuration Wizard • • Tunnel all VoIP Traffic over a Single Port • •
Blind Call Transfer • • Real Time Web-based System Status • • Transfer Calls • •
Attended Call Transfer • • Integrated Web Server • • Shows Incoming Calls • •
Call Forward on Busy • • Automated Restore and Backup • • Shows Caller ID • •
Call Forward on No Answer • • Firewall Friendly Configuration of External • • Shows Personal Call History • •
Extensions via Tunnel
Call Routing (DID) • • Divert Calls to Voice Mail •
MS Windows Server Certified • •
Caller ID • • TAPI for Integration with Microsoft Outlook •
Integrated Enterprise Database (PostgreSQL) • •
Conference Calling • • Queue Monitoring •
Run as Virtual Machine • •
Auto Attendant / Digital Receptionist • • Shows Status of Other Extensions •
NAT friendly tunnel feature • •
Voice Mail • • Run as Presence Monitor with Desk Phone •
Remotely manage IP phones • •
Music on Hold • • 3rd Party Application Integration
Automatic Phone Provisioning • •
Ring Groups • •
Microsoft Outlook •
Allow Users to Configure Own Extensions • •
Hunt Groups • •
Salesforce Integration •
Unified Communications & Mobility
Central Phonebook • •
HTTP API to Integrate with any Web CRM •
Call Parking • MyPhone Self-Service User Portal • •
Microsoft Exchange 2007 UM •
Call Pickup • Receive Voice Mail via Email • •
Devices and Providers
Call Queuing • Make Video Calls • •
3CX Tunnel for Easy Remote Connections • • Supports SIP Hardware Phones • •
Call Recording •
Advanced Forwarding Rules Based on Caller • • Supports SIP Software Phones • •
Dial by Name •
ID, Time and Type of Call Supports VOIP Gateways & cards • •
MWI - Message Waiting Indicator •
Integrate Branch Offices with 3CX Bridges • Skype gateway • •
BLF Status Updates •
Standards-based Presence Information • Supports Popular SIP /VoIP Providers • •
Conference Rooms •
Integrated Fax Server • SIP Trunking Support • •
Intercom •
Receive Faxes via Email as PDF • Create Free Links to other 3CX Systems •
Paging •
Free Communication Links to other SIP Servers •
SIP Standards Support

Fully Supports RFC 3261 • • Codecs (Voice Compression)

SIP Forking • • G711 (a law and u law), GSM, Speex, IIbc • •

Establish SIP Trunks with other SIP Servers • G729* •

*The Mini Edition includes two G729 channels, the Small Business Edition includes 4 sim G729 calls, The Pro Editions 8 and the Enterprise Editions 16
3CX Phone System for Windows available through:

3CX USA 3CX UK 3CX Germany 3CX Cyprus 3CX Malta 3CX Hong Kong 3CX Australia
2180 Satellite Boulevard Unit 2, St. John's Mews, Baaderstrasse 44a - 12 Office 303 16, Villa Ichang Level 3 Suite 201
Suite 400, Duluth, 13, St. John's Road 80469 Munchen Engomi Business Center Triq Mons Alfredo Mifsud Three Pacific Place, 84, Alexander Street
Georgia 30097 Kingston upon Thames Germany 1, 28th October Street Ta Xbiex XBX 1063 1 Queen’s Road East, Crows Nest NSW 2065
USA KT1 4 AN UK Tel: +49 (0)89 / 22061592 2414 Nicosia, Cyprus Malta Hong Kong Australia
Tel: +1 (800) 687 0903 Tel: +44 (0) 845 869 5215 Tel: +357 (22) 444 032 Tel: +356 2316 8300 Tel: +852 2588 3410 Tel: +61 1300 79 89 25
Fax:+1 (770) 872 0531 Fax:+44 (0) 845 869 5218 Fax:+357 (22) 444 033 Fax: +356 2316 8399 Fax: +852 2588 3499 Fax: +61 1300 79 89 35
www.3cx.com
© 2010 3CX Ltd. All rights reserved. 3CX, 3CX Phone System for Windows and their product logos are either registered trademarks or trademarks of 3CX Ltd in the United States and/or other countries.