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CHAPTER 1

ORGANIZATIONAL BEHAVIOR IN CHANGING TIMES
MULTIPLE CHOICE

HUMAN BEHAVIOR IN ORGANIZATIONS

1. The study of organizational behavior is concerned with:
A. psychosocial, interpersonal, and organizational structure
B. psychosocial, interpersonal, and work design
C. interpersonal, group dynamics in organizations, and work design
D. psychosocial, interpersonal, and group dynamics in organizations
ANSWER: D, easy, K&C, pg. 4

2. The study of individual behavior and group dynamics in organizational settings
describes the content of study in:
A. organization theory
B. organization design
C. organizational behavior
D. organizational development
ANSWER: C, medium, K&C, pg. 4

3. Which organizational variable(s) is (are) important to the study of group dynamics?
A. organization structure
B. role conflict & ambiguity
C. job task
D. hierarchy of authority
ANSWER: B, medium, K&C, pg. 8

4. The description of an organization as clockworks in which human behavior is logical
and rational would come from which level within the organization?
A. individual level
B. group or department level
C. organizational level
D. internal level
ANSWER: C, medium, synthesis & evaluation, pg. 4

5. The description of an organization as more like a snake pit with daily conflict,
distress, and struggle would come from which level within the organization?
A. group level
B. organizational level
C. individual level
D. department level
ANSWER: C, medium, synthesis & evaluation, pg. 4

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6 11. analysis. the increase in the number of passengers and the drop in airfares prior to 9/11/2001 D. free flight C. leading ANSWER: D. When a manager states. 6 Understanding Human Behavior 8. the events of September 11. cognition B. personal value system C. medium. 2001 reflect which metaphor of an organization? A. medium. pg. 6 10. 6 9. snake pit D. cultural . pg. PED-OR. K&C. alternative explanations for human behavior ANSWER: D. "Mary is an outstanding employee because she has a high need for achievement. An internal perspective of human behavior tends to explain a person's actions in terms of: A. The internal and external perspectives offer: A. hard. K&C. virtual B. conflicting explanations for human behavior D. 2001 B. medium. The FAA’s need to address change in air travel due to the tragic events of September 11. PED-OR.” the manager is using which explanation for Mary's behavior? A. K&C. All of the following are internal behavioral processes except: A. perceiving C. job demands B. task design D. internal B.2 Chapter 1 6. The snake pit metaphor of organizations would be reflected by which of the following? A. interactive D. 6 7. medium. the FAA’s relatively poor safety record since the deregulation of the industry in 1979 ANSWER: A. pg. similar explanations for human behavior C. clockwork C. pg. external C. pg. free flight ANSWER: C. judging D. organization communication channels ANSWER: B. synthesis & evaluation. complementary explanations for human behavior B.

. medium. pg. appl. 6 . Organizational Behavior in Changing Times 3 ANSWER: A.

appl. K&C. The science of human behavior and individual differences is: A. easy. anthropology C. anthropology B. medium. 7 17. external C. 6 Interdisciplinary Influences 14. psychology B. culture and the systemic properties of the organization D. pg. the individual personality and preferences for leadership style B. 7 16. cultural ANSWER: B. Kurt Lewin may have best captured alternative explanations for human behavior when he state behavior is a function of: A. medium. psychology ANSWER: D. engineering ANSWER: D. pg. 7 . sociology D. K&C. management B. 6 15. 6 13. pg. Culture and the study of learned behavior comprise the domain of: A. sociology C.. the person and the environment ANSWER: D. internal B. the manager is using which perspective for Mary’s behavior? A. pg.4 Chapter 1 12. sociology C. K&C.. medicine ANSWER: B. anthropology C. Research focusing on the effects of efficient cultures on organizational performance and how pathological personalities may lead to dysfunctional cultures highlights which disciplines contribution to organizational behavior? A. When Mary's manager states. pg. easy. When Black & Decker placed a special emphasis on human productivity and efficiency through the application of organizational goal setting and differential piece rate systems. psychology B. psychology ANSWER: B. appl. sociology D. anthropology D. appl. pg. "Mary is an outstanding employee because she is paid extremely well". they were borrowing ideas from the discipline of: A. engineering D. medium. interactive D. medium. the consequences of compliant and deviant behavior within social groups C..

situation B.7 THE ORGANIZATIONAL CONTEXT 20. sociology C. pg. group ANSWER: C. anthropology ANSWER: C. K&C. The task of an organization is reflected in its: A. pg. Organizational Behavior in Changing Times 5 18.. implementation. and coordination of various administrative and organization systems was: A. psychology C. 9 22. The specific setting within which organizational behavior is enacted would be called the: A. 8 Organizations as Open Systems 21. human resources B. psychology B. The recent emphasis on sources and treatment of hypertension with respect to occupational health and well being is an example of a contribution from which discipline? A. management D. 9 23. task C. pg. task structure C. structure B. 7 19. easy. sociology D. medium. pg. pg. structure ANSWER: B. product market ANSWER: D. K&C. medium. Which of the following is not an internal component of a work organization? A. technology D. borrowed financial resources . medicine B. The first discipline to take the modern corporation as the unit of analysis and emphasize the design. medium. appl. input materials D. management ANSWER: A. K&C. technology B. organizational context D.. In an open system the transformation or conversion of inputs to outputs is accomplished with: A. appl. easy. external environment C. mission or purpose C.

K&C. medium. robots ANSWER: A. pg.6 Chapter 1 D. 9 .

Organizational Behavior in Changing Times 7 24. 9 25. 9 26. appl. The use of a wide range of tools. appl. K&C. An organization’s suppliers. 9 27. athletic programs ANSWER: B. pg. registration and billing systems D. The core technology of a university is its: A.. medium. external task environment D. The beliefs and assumptions about people. medium. overt part of an organization C. market C. formal organization B. 10 The Formal And Informal Organization 29. and computer equipment C. informational. student brain power B. classrooms. library.. pg. the transformation D. pg. customers. medium. transformation technology ANSWER: C. K&C. and federal regulators is called the: A. pg. easy. and financial resources of an organization system would be considered: A. K&C. 10 28. task environment B. inputs B. The human. knowledge. formal structure B. pg. 10 . the mission D. and the organization best reflects the: A. laboratories. structure C. K&C. medium. throughputs C. general environment ANSWER: A. informal organization D. medium. and/or techniques used to transform inputs into outputs is called: A. political economy D. labor market C. the technology ANSWER: D. material. outputs ANSWER: A. work. social surface ANSWER: C. A federal regulatory agency can be considered part of an organization's: A. task environment B. pg.

publicly-owned entrepreneurial D. pg. pg. 11 35. Harley-Davidson best reflects which sector of the U. 13 34. medium. medium. the non-profit sector ANSWER: C. pg. economy? A. appl. throughput sector C. the informal organization and its impact on productivity D.S. state.S. the workflow sequence between two departments ANSWER: B. pg.8 Chapter 1 30. medium. pg. All of the following are aspects of the formal organization except: A. manufacturing sector D. K&C. manufacturing C. manufacturing nondurable goods B. synthesis & evaluation. K&C. The largest sector of the 9. viewing an organization as clockwork ANSWER: C. government purchases (local. service sector D. pg.. job descriptions B. the government sector C. the workflow and scheduling of work for production efficiency B. delegating authority downward and throughout the organization C. 10 31. easy. appl. Which of the following best describes the American Heart Association? A. K&C. The Hawthorne Studies uncovered the importance of: A. economy is the: A. service sector B. the manufacturing sector B. federal) ANSWER: C. 15 . Enron represents which of following sectors? A. medium. transformation sector ANSWER: C. 13 33. not-for-profit B. the service sector D. 11 Six Focus Organizations 32. manufacturing durable goods C. the friendship/relationship between two employees C.3 trillion dollar U. privately-held entrepreneurial ANSWER: A.. the hierarchical superior-subordinate authority relationship D. medium.

pg. The four main driving forces creating and shaping changes at work include: A. technology. Organizational Behavior in Changing Times 9 THE CHALLENGE OF CHANGE 36. pg. process management ANSWER: A. changes in demography B. ethics B. 18 40. politics C. globalization. technology. A significant aspect of total quality management is: A. pg. Success in international competition requires organizations to be responsive to: A. changes in the marketplace. changes in wage structure ANSWER: B. changes in information technology D. 15 International Competition In Business 37. K&C. the use of computers D. the suboptimization of resource allocation ANSWER: B. employee driven suggestion systems B. globalization. pg. easy. religiosity. diversity. K&C. ethics ANSWER: D. hard. 18 . global competition B. ethics C. religious and gender diversity C. 17 Four Themes Related to Change 38. medium. organizational culture and CEO leadership B. K&C. technology. globalization. high degrees of self-empowerment and participation ANSWER: B. quality D. stronger structural controls and structural exploration as it relates to implementation of TQM programs C. medium. K&C. medium. reward systems and quality circles D. 17 Customer-Focused for High Quality 39. ethnic. globalization. The study reported in your textbook where a positive relationship was found between TQM practices and financial performance also found that this relationship was influenced by which of the two following variables? A. employee attitudes D. PED-SF. continuous improvement and attention to customer needs C. A leading force currently driving change at work is: A. diversity. pg. demography. K&C. diversity.

pg. ANSWER: B. 22 . A questioning. pg. medium. pg. Globalization. A. Objective knowledge. 22 45. 19 Objective Knowledge 44. synthesis & evaluation. K&C. Learning about organizational behavior can best be described as a(n): A. technological innovation and __________ are four interrelated themes of importance for managing organizational behavior into the 21st Century. employee compensation C. mastery of basic objective knowledge B. B. in any field of study. Quality control is the responsibility of specialists who randomly perform quality checks on items as they leave the assembly line.10 Chapter 1 Behavior and Quality at Work 41. Which of the following statements is most correct with respect to total quality management? A. analysis. hard. moral and ethical behavior D. medium. workforce diversity. application of knowledge and skills D. multidimensional activity ANSWER: D. is developed through: A. customer satisfaction B. pg. a review of the relevant literature D. organizational reality C. job analysis ANSWER: C. medium. probing attitude is at the core of: A. 17 Managing Organizational Behavior in Changing Times 42. D. experience B. past practices and training C. development of specific skills and abilities C. 19 LEARNING ABOUT ORGANIZATIONAL BEHAVIOR 43. pg. C. Quality is an employee-oriented philosophy required by quality engineers. job performance B. subjective knowledge ANSWER: C. medium. critical thinking D. Quality is machine driven with quality improvements resulting from use of robotic equipment. K&C. basic and applied research ANSWER: D. K&C. Quality is a customer-oriented philosophy with important implications for virtually all aspects of organizational behavior.

and conflict management C. intra. must passively accept the direction of others with more knowledge D. pg. 23 48. must rely primarily on the group process B. Department of Labor as necessary for success in today's workplace? A. conflict management. induction C. 6 3. As an effective learner of organizational behavior knowledge and skills. Which of the following set of functional skills have been identified by the U. system behavior and performance. Role set. ANSWER: False. and critical thinking skills D. Developing skills is different from acquiring objective knowledge because it requires: A. and learning ANSWER: D. pg. critical thinking. actions. information management. pg. analysis. Organizational Behavior in Changing Times 11 Skill Development 46. structured practice and feedback ANSWER: D. pg. must accept responsibility for his or her own behavior. ANSWER: False. Change is the biggest challenge on American managers’ minds today. appl. pg. 3 2. medium. the student: A.and intergroup behavioral dynamics are key aspects of the study and field of psychology. ANSWER: True. and personal interaction skills B. should not experiment with new ideas and information C. resource management. reading D. deduction D.S. hard. resource management. K&C. 22 TRUE-FALSE QUESTIONS 1. rote memorization B. and information management skills ANSWER: A. medium. personal interaction. pg. K&C. empirical testing B. hard. 22 49. 7 4. Management involves the coordination of activities and human resources for the accomplishment of organization goals. Acquisition of objective knowledge and skill development can occur interactively through: A. The study of individual differences is the main focus of anthropology.. 7 . pg. ANSWER: True. norms. imitating the successful behavior of others ANSWER: B. 22 47. experiential learning C. pg. critical thinking.

pg. Skill development is facilitated by structured practice and feedback. and procedures for producing output. pg. Open System B. ANSWER: False. ANSWER: False. and/or reason for existence. pg. The result of an organization's conversion process. A complete understanding of organizational behavior requires only an understanding of the organizational context within which human behavior is acted out. The hierarchy of authority or chain of command is an important feature of the informal organization. 8 6. . 19 13. Global competition is a leading force driving change at work. pg. ANSWER: False. ANSWER: True. equipment. Tools. 22 14. 15 10. pg. The study and management of organizational behavior is primarily an art rather than a science. ANSWER: False. A business firm's interaction with the environment is a characteristic of an open system. ANSWER: False. pg. Task A. 8 7. An organization that receives inputs from the environment and releases outputs to the environment. 17 11. Organizational E. pg. ANSWER: True. Total quality management is an employee-driven philosophy of management. ANSWER: True. 10 9. Organizational behavior is an applied discipline where a student is trained in organizational behavior principles. pg. Technology D. Economic activity outside of the firm. Total quality management is a total dedication to continuous improvement. ANSWER: True. pg. The informal organization is the unofficial part of the system. An organization's primary concern: goal. Environment C. pg. ANSWER: True.12 Chapter 1 5. 17 12. 10 8. 23 MATCHING QUESTIONS 1.

Sociology D. Organizational Behavior in Changing Times 13 Context Output F. Change E. The specific setting within which organizational behavior is enacted. C 3. A manufacturing organization with over 3 billion in annual sales and people as the company’s only sustainable competitive advantage. B. ANSWER: B. A discipline concerned with the study of organizations. Development Objective C. D 4. Feedback A. Research results or scientific information. F. The applied science of energy and matter. The science of human learned behavior and study of organizational culture. D. C. Management A. Harley-Davidson B. The science of society and study of groups. ANSWER: D. A. E 2. The primary concern for managers in the 1990s. Once a leader in electricity. Dedication to continuous improvement and meeting customer demands. American Heart D. Learning and mastery of physical and social abilities. A. Brinker A. E. Psychology C. Skill B. natural gas. Anthropology E. A. ANSWER: E. C. and communications whose business International was difficult to define and has destroyed more value than any organization to date. A large public service and manufacturing organization emphasizing e-services and the manufacture of printing and digital imaging products. Knowledge of results. Enron C. Engineering B. B. Knowledge Total Quality D. The science of human behavior. An organization whose stated purpose is to inspire and implement solutions to .

C. D . Patagonia F. B. An organization who provides non-durable goods in the form of a portfolio of restaurants based on a multiconcept casual dining market approach. E. The best example of a non-profit organization. Hewlett-Packard E. ANSWER: F.14 Chapter 1 Association the environmental crisis. A.

departments. (pg. and the authority and lines of communication that link organization parts and people together. (2) greater workforce diversity. The personal relationships and friendships between two or more organizational members constitute an informal organization. 9) 3. (pg. or in conflict. Provide an example of a business firm as an open system. The task of the manager is to be aware of the informal and try to manage the situation so that the informal supports and furthers the goals of the formal organization. and other vegetables from the environment. packaged. onions. Organizational Behavior in Changing Times 15 ESSAY QUESTIONS 1. Greater understanding of these behavioral phenomena can enhance one's managerial effectiveness. 20) 5. Identify the four reasons managing organizational behavior will be challenging in the 1990s. group norms can influence productivity. ANSWER: They are (1) the increasing globalization of the marketplace. and group dynamics are very difficult to understand. Skill development refers to the practice and feedback associated with mastering behavioral abilities necessary for successful management. leadership. ANSWER: An open system gathers or receives inputs from its environment. (pg. ANSWER: Of the four principal ingredients (task. Are they complementary or contradictory? ANSWER: The formal organization consists of positions. The catsup is bottled. and shipped to the marketplace. It then mixes and cooks these ingredients and converts them into catsup. The formal and informal can coexist. employees are the most difficult to manage and change. Distinguish between informal and formal organizations. and people) of an organization. 11) 4. organization levels. and (4) the continuing concern and demand for higher moral and ethical behavior at work. transforms these inputs through application of technology. A Heinz food processing plant purchases raw tomatoes. (pg. 7-9) 2. 21) 6. (3) continuing technological development and innovation. structure. be mutually reinforcing. Explain why it is important to study organizational behavior. (pg. Motivation. and leaders can fail. What is the difference between objective knowledge and skill knowledge? ANSWER: Objective knowledge is the information gained from research and scholarly activity. Answers to scientific questions resulting from research studies form the knowledge base for effectively managing organizations. Individuals display numerous differences. and provides a finished product to the environment or market place. In addition to basic enabling skills. technology. the Department of Labor has identified five essential functional skills necessary to be successful in the workplace now and in the .

(pg.16 Chapter 1 future. and (5) technology utilization skills. such as cause-effect relationships. such as troubleshooting skills. (3) personal interaction skills. (2) information management skills such as data interpretation. such as teamwork. ANSWER: The essential skills include (1) resource management skills such as time management. (4) systems behavior and performance skills. 22) . Briefly identify these skills.

ANSWER: Change is driven by (1) global markets. Briefly identify the major drivers of change in the current work environment. Changing realities in the workplace are challenging managers.” ANSWER: Change is the biggest challenge on American managers’ minds. 15-18) . Organizational Behavior in Changing Times 17 7. (pg. employees. (2) evolving customer needs. and (4) competition (international). organizations must be responsive and flexible. Change becomes its own challenge and where change is especially rapid. and executives alike to learn new skills and to adapt themselves to new work environments. Briefly identify and discuss the major challenge to managers in today’s "market or environment. 15) 8. (3) breakthrough technological developments. (pg.