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Sophus3 23/06/17, 10*36 AM

Chat 29440
6/23/2017, 10:35:30 AM

| 23.06.2017 05:48:00 | Amit: Hello Debasish Biswas, my name is Amit, how may I help you?
| 23.06.2017 05:49:39 | Debasish Biswas: Good morning, I am from West Bengal Kolkata. I want buy a Ford
aspire from Ganges Ford
| 23.06.2017 05:49:44 | Amit: Good Morning, Mr. Biswas
| 23.06.2017 05:49:54 | Amit: Thank you for showing your interest in Ford Aspire.
| 23.06.2017 05:50:02 | Amit: Ford Aspire is available in the following engine options:-
| 23.06.2017 05:50:05 | Amit: 1) 1.2 L Petrol MT2) 1.5 L Petrol AT3) 1.5 L Diesel
| 23.06.2017 05:50:18 | Amit: May I know the engine option you are interested in?
| 23.06.2017 05:51:19 | Debasish Biswas: I already booked a aspire titanium (P) on 14.05.17
| 23.06.2017 05:51:36 | Debasish Biswas: Silver colour
| 23.06.2017 05:51:57 | Amit: How may I assist you regarding the same?
| 23.06.2017 05:52:02 | Amit: How may I assist you regarding the same?
| 23.06.2017 05:53:25 | Debasish Biswas: I am yet to receive the car from the dealer because they saying that
silver colour is not avaiable
| 23.06.2017 05:54:06 | Debasish Biswas: Company is not supplying the silver coloured car
| 23.06.2017 05:54:15 | Debasish Biswas: is it true?
| 23.06.2017 05:54:47 | Amit: Sir, I apologize for the inconvenience caused to you, however, availability totally
depends upon the model, variant and color you choose at the dealership.
| 23.06.2017 05:55:08 | Amit: May I confirm have you contacted our customer care department regarding your
concern?
| 23.06.2017 05:56:14 | Debasish Biswas: Not yet
| 23.06.2017 05:57:40 | Amit: Sir, I would like to inform you that we have a concerned department who will look
into your concern and will get back to you at the earliest possible.
| 23.06.2017 05:57:44 | Amit: Please address specific details of your concern to custmail@ford.com
(mailto:custmail@ford.com) or your may call toll free at 1800-419-2500(Extension 2).
| 23.06.2017 06:02:12 | Amit: We have not heard from you. Do you wish to continue the chat ?
| 23.06.2017 06:04:53 | Debasish Biswas: Thank you

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