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FCE writing part Complaint letter

Part 2

You must answer this question.

You recently had a short holiday organized by TravelWise. The manager of the company sent you a
letter asking to state the problems which had occurred during your vacation. Write a letter to the
manager, explaining what the problems were and telling them what you want them to do.

Write your letter. Dont include any postal addresses. Write your answer in 140- 190 words in an
appropriate style on the separate answer sheet

Sample letter:

Dear Sir/Madam,

I am writing with reference to your letter, where you politely requested a feedback of my recent
vacation organized by TravelWise. As you already know I was very disappointed for several reasons.

Firstly, the hotel I stayed at was located in a run-down and dangerous neighbourhood. On a few
occasions, I was approached by a drug dealer and a beggar. When it comes to the room, it was
completely different from what had been presented in your brochure. Dirt, darkness and rats were
my company throughout the stay. I actually had to change rooms a few times, but it seemed all the
rooms were in similar condition.

One of the reasons I had chosen your company was the free of charge spa and trips organized by
your staff. It turned out that I had to pay extra for all of these services. Moreover, although it
might be true that the water sports provided were amazing, it does not change the fact that my
holiday was ruined by the above problems.

I must ask you to refund all the costs of my vacation including extra charge for spa and trips please.

I look forward to hearing from you soon.

Yours faithfully,

Sam Smith