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net #0462 29 / 06 / 2017

Poor mental health brings anguish to Ten quirky benefits that can motivate
The pivotal importance of engaged leadership must not be overlooked individuals and costs businesses dear sta even more than cold cash



Not engaged Engaged

26% 74% 93% 7%

Secret to
Why bravery combined with
vulnerability is a winning formula Day 1 Month 12

Engagement Multiplier


n a study by Mercer, 26 per cent of ing in the business. And this is where
human resources professionals saw bravery comes in. Before you can take
Companies that are engaged
increasing employee engagement any actions to increase engagement, perform far better than the Improved Increased Improved Higher Greater
levels as a top priority for 2017. How- as the business owner you have to be morale employee efficiencies customer profitability
average organisation
ever, raising engagement levels in an brave enough to find out what is really retention retention
effective and sustainable way relies on going on in your business, the good as
a particular characteristic of business well as the bad.
leadership bravery, says Stefan Wis- From his experience of working with
Absenteeism Turnover Accidents Quality drop Shrinkage
senbach, founder and chief executive business owners, Mr Wissenbach WHAT HAPPENS TO
of Engagement Multiplier. knows that many find this difficult to COMPANIES WHEN WORKERS
A leading adviser, speaker and do and would rather avoid it. ARE NOT ENGAGED?
author on employee engagement, Keeping the lid closed on problem 67 per cent of workers
Mr Wissenbach has spent more than areas doesnt mean they arent there, are not engaged resulting in...
20 years helping business owners he says. And you can be sure that the
achieve the high levels of engage- rest of the team are already discuss-
ment that lead to increased produc- ing them, over lunch or by the coffee
tivity and profitability. machines. The bravery comes not
Gallup Workforce Study 2017
He says: In that time, the three from hearing the feedback, but from
main challenges for business own- opening yourself up to showing your
ers have consistently been how to vulnerability while hearing it. It takes
attract and retain top talent, how a huge shift of mindset for a business be addressed just because its being They will also understand and accept Some business owners are afraid
to create a great culture and high owner to realise that giving those talked about. If you treat this as a that you cannot deal with every issue this will be seen as an act of weak-
levels of morale, and how to grow a problems airtime is the quickest way box-ticking exercise, passing the raised before the next session in 90 ness, but the most successful busi-
profitable business. The answer in all to resolve them. project to HR to do something with, days time, so our advice is to choose ness owners are gracious, says Mr
cases lies in employee engagement, There may be reluctance among you are really missing the point. the top three issues that emerged and Wissenbach. A business owner who
which is why, at last, its become a hot employees to tell their boss what they Successful and brave business find a way of addressing them. thinks they know it all is handicap-
topic for businesses today. But its also think is wrong with the business, con- owners take an active interest, and Working primarily with growth ping himself because the message
one that many business owners have cerned perhaps they could be putting treat the topic as something they businesses, typically employing 20 he is conveying is that he is unwilling
failed to understand and grasp. their job at risk. The only way a busi- are responsible for, with the support to 500 employees, programme par- to learn from others.
Effective engagement requires ness owner will get a true picture of of their HR team. The goal must be ticipation rates exceed 85 per cent, And Mr Wissenbach is emphatic
transparency and an environment what is happening in the organisation to create an environment where you while more than 93 per cent of clients in saying that business owners and
where people can openly share their is to create a safe space for honest have a truly engaged team and not achieve coveted engagement sta- leaders who arent brave will never
views or opinions on what is happen- communication. to see that as the prize, but as the tus in less than a year. win the engagement race.
Traditional methods of inviting staff beginning of the journey. The real For both Engagement Multiplier and By allowing themselves to be ruled
feedback have generally involved prize is what an engaged, moti- its customers, a new initiative launched by fear, they destroy their chances of
conducting surveys but, as Mr Wis- vated and productive team is able at the start of the year has proved to establishing a productive company,
BUSINESS UNITS REALISE... to deliver. be quite transformational. It allows
senbach points out, in most cases he says. Acknowledging vulnerability
This is the principle behind firms to experience the platform and

they fail to deliver meaningful results. is scary for most of us. But the strong-
He says: There are many reasons, a dig- have a free engagement report pro- est leaders turn their vulnerabilities
why staff surveys dont work, from the ital platform that enables busi- duced on their business before decid- into strengths.
increased frequency they occur to the way they nesses and individuals simply and ing whether or not to engage. If you can unite your team mem-
employee are executed. When they are run inter- efficiently to measure and improve In every case, this free report bers around a shared vision and pur-
nally, they create lots of work for those engagement levels every 90 days. delivers wonderful insight such that pose for the business, you can create
running them. People dont often trust The simple act of providing staff the majority of companies partic- a structure and framework that will

reduction in
them and they may not be confiden-
tial or anonymous, or certainly they
are not perceived as such. Having
with an opportunity every 90 days
confidentially and anonymously to
say what they think, and know they
ipating go on to become clients,
says Mr Wissenbach.
As well as showing bravery and
enable people to understand how
they can tell you whats really going
on in your business. You will also
absenteeism carried out a survey it then takes a lot are listened to, pushes the engage- vulnerability, armed with open hon- have an environment where they are
of time to analyse and respond, so in ment score up, says Mr Wissenbach. est feedback from within the organ- focusing on outcomes rather than
some cases the company doesnt do isation, the strongest and most suc- tasks and with that you can build a

increase in
anything with the results.
The mistake that many business
owners make is to regard employee
The strongest leaders turn their
cessful business leaders are those
who will admit they dont have all
the answers and, crucially, turn to
fabulous business.

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productivity engagement as a topic that should vulnerabilities into strengths their team for help in finding them.