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Job Description Head of Business Operations

The Company:

At PayPal (Nasdaq: PYPL), we put people at the center of everything we do. Founded in 1998,
we continue to be at the forefront of the digital payments revolution, last year we processed 4
billion payments, of which 1 billion were made on mobile devices. PayPal gives people better
ways to connect to their money and to each other, helping them safely access and move their
money and offering a choice of how they would like to pay or be paid. With our 188 million
active customer accounts, we have created an open and secure payments ecosystem that
people and businesses choose to securely transact with each other online, in stores and on
mobile devices.

PayPal is a truly global payments platform that is available to people in 203 markets, allowing
customers to get paid in more than 100 currencies, withdraw funds to their bank accounts in
57 currencies and hold balances in their PayPal accounts in 26 currencies.

Primary Job Responsibilities:

As the Head of Business Operations for PayPal tech centers in India you will be the key
operational advisor for the GM of Technology for India and will be responsible for all
aspects of strategy and execution to ensure that the technology centers in Chennai and
Bangalore continue to add greater value to PayPal.
You will be responsible for the design of our multi-year strategy, including setting up
teams, devising programs, articulating outcomes and indicators of achievement. You will
work closely with the site leadership teams in Chennai and Bangalore in designing
strategic roadmaps for the organization.
You will be responsible for the execution of strategic initiatives by setting up the right
program management frameworks, measurement KPIs, reporting structures and
composing collaborative teams from various organizations in the centers to achieve
various objectives.
You will work with global stakeholders in HQ and other locations to represent the India
centers and to gather feedback and tune our strategy accordingly.
You will be responsible for oversight of site operations and work closely with ancilliary
functions like Facilities, IT, Security, Legal, Finance etc. to ensure smooth functioning of
our centers in alignment with business goals.
You will be responsible for putting in place effective cost controls through budget
management and financial planning.

Primary Duties:
Serves as confidante and go-to-person for the PayPal India GM and assists other
leadership team members in various ways. Supports PayPal Indias functions according to
circumstances and needs.
Monitor existing business rhythms/processes and proactively partner with functional units
to constantly improve these processes/rhythms
Support the launch of new strategic initiatives
Work with the Finance team to support the GM of Technology in the management of
center budgets
Ensure PayPal is represented at appropriate external commitments and participates in
external sponsorships or awards that align to our business goals.
Advises the GM on various aspects of the business and various programs using effective
business cases and / or financial analysis tools
Participates in program management, organizes and gathers information from various
business units and meetings and reports that information, along with recommendations,
to GM office and other leaders within the organization.
Act as the bridge between various Business Units and all the support functions in the
organization to drive consistent value for the business.
Participating in the development of financial strategies along with FP&A team and would
be responsible for managing the budgets for the centers.
Broadly responsible for the coordination and execution of strategic initiatives, effective
running of the center operations, managing employee engagement and closely monitor
all the critical projects for the success of GMs office and the center.

Location: Chennai

Key Competencies:
Business Acumen
Comfort Around Higher Management
Organizational Agility
Motivating Others
Managing and Measuring Work
Time Management
Interpersonal Savvy
Presentation Skills
Process Management
Written communications

Base Line Competencies

Dealing with Ambiguity
Drive for Results
Ethics & Values
Integrity & Trust

Pre-Requisite Knowledge & Proficiencies

Excellent organizational, communication, and interpersonal skills
Ability to direct and motivate others
Ability to create and drive key stakeholder relationships
Ability to lead through vision and values
Well-developed sense of urgency and follow through


MBA from Tier-1 institute, with 10+ year experience in the technology field.
Strong project management experience having lead large, multi-site projects with
multiple dependencies(10 years+)
People management experience with teams larger than 10 people (5 years +)
Strong working knowledge of external systems, PC based internet and software
applications (Internet, Microsoft Office - Powerpoint, Word, Excel)
Working knowledge of analytics tools and applications (Excel, Tableau, Microstrategy or
Excellent communication skills with a proven record of working closely with Executive
Prior entrepreneurial experience sets up the role for heightened success.
Knowledge of the payments domain would be a definite plus.