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Oakland County

Department of Information Technology


Project Scope and Approach
Project Name: Cloud Computing Project ID: T60186CC

Leadership Group: Information Technology Steering Committee

Department: Information Technology Division: Technical Systems and Networking

Project Sponsor: Phil Bertolini Date Requested: 4/28/10 PM Customer No. 186

Request Type: New Development

IT Team Name: Technical Operations IT Team No: 6

Project Manager/Leader: Mahesh Parab


Account Account Technical Systems and Customer Information
Number: 17030 Description: Networking Name: Technology

Grant Funded? No Mandate? No


Mandate Source:

Project Goal
To conduct a feasibility study to evaluate the benefits, risks and costs associated with
positioning the IT department of Oakland County as a service provider of IT services to other
local government institutions using cloud computing.

Business Objective
To conduct a feasibility study to evaluate the benefits, risks and costs associated with
positioning the IT department of Oakland County as a service provider of IT services to other
local government institutions using cloud computing.

Major Deliverables

Analysis and Recommendation Report including:


i. Potential configurations County operated, Contracted, Joint
ii. Potential services Saas, Infrastructure, Storage
iii. Potential benefits - Agility, Cost, Device and Location Independence,
Reliability, Scalability, Security, Privacy, Redundancy, SLA, Compliance,
Regulations
iv. Potential risks Contractual, Open Source computing, Business Model
v. Potential costs

Form Rev. 09/01/2006 Page 1 Project Rev. 9/8/10


Oakland County
Department of Information Technology
Project Scope and Approach
Project Name: Cloud Computing Project ID: T60186CC

Approach

Cloud Computing Feasibility Study

Research

Vendor
Presentation
Technical Architect
Server Admin, Vendor(s)
Application Development,
CLEMIS

Analysis

Review/
Feedback

Feasibility
Report
Draft

Technical Feasibility
Architect Report

Business Objective
To implement Cloud Computing Services, so that the IT department of Oakland County can be
positioned as a service provider of IT services to other local government institutions.

Major Deliverables

1. Service Definition
Technical Systems and Networking staff will produce an IT Steering Committee
approved document that describes the services provided, including: In-Scope and
Out-of-Scope Functions, Hours of Operation, Escalation Procedure, Roles and
Responsibilities, etc.

2. Technical Design Document


Develop a management approved technical document necessary to ensure project
Form Rev. 09/01/2006 Page 2 Project Rev. 9/8/10
Oakland County
Department of Information Technology
Project Scope and Approach
Project Name: Cloud Computing Project ID: T60186CC

goals and objectives are met.

3. Policies
Management approved documents formalizing the usage of the services and tools,
Intended Usage policy and other specific policies.

4. Standard Operating Procedures (SOPs)


Multiple management approved documents formalizing the usage of the services
and tools.

5. End-User Documentation
A set of education materials to assist end-users with performing functions.

6. Cloud Environment Setup


Install application server, database server, installing application, and database,
configuring network, application and database rules for access and privilege levels.

7. EHealth Food Application Configuration in Cloud


Customize EHealth Food application for implementation in Cloud environment.

8. Configuration EHealth Food Application for first customer organization.


EHealth-Food application for configured for consumption of first customer
organization.

Benefits
See Return on Investment (ROI) Analysis Document
Intangible
Improved Service
None identified.

Product/Service Accuracy

Product/Service Productivity
None identified.

Impact
Number of Users All

Divisions All

Form Rev. 09/01/2006 Page 3 Project Rev. 9/8/10


Oakland County
Department of Information Technology
Project Scope and Approach
Project Name: Cloud Computing Project ID: T60186CC

Leadership Groups All

Risk
Business Environment Medium project will require some changes to existing
business processes.

Technical Environment Medium previously implemented technologies with new


aspects and/or new requirements.

Assumptions
Staffing IT staffing: resources will be available for the hours indicated per the attached
project plan.
Other Staffing: additional staffing will be available as follows:

Role: Name Hours per Day


Project Sponsor Phil Bertolini As needed.

Facilities
None identified.
Technical
Implementing second business objective is subject to finding of feasibility studies in the
first business objective.
Cloud environment setup estimates are for setting up one virtual server, one SQL 2005
database server.
Application installed for the cloud environment will be EHealth Food application which is
Java application with Oracle database.
Implementation estimates assume use of existing WebSphere and Business Object
environment.
Funding
Information Technology

Form Rev. 09/01/2006 Page 4 Project Rev. 9/8/10


Oakland County
Department of Information Technology
Project Scope and Approach
Project Name: Cloud Computing Project ID: T60186CC

Other
Feasibility Study estimates is based on presentations from four vendors.

Priority

Constraints
None identified.

Exclusions
None identified.

Form Rev. 09/01/2006 Page 5 Project Rev. 9/8/10


Oakland County
Department of Information Technology
Project Scope and Approach
Project Name: Cloud Computing Project ID: T60186CC

PROJECT PHASE AUTHORIZATION

Phase(s): All

Total Estimated Application Services Hours: 639 Cost: $77,958

Total Estimated Technical Systems Hours: 1,035 Cost: $100,589

Total Estimated CLEMIS Hours: 42 Cost: $5,124

Total Estimated Internal Services Hours: Cost:

IT Application Services Division Manager Approval: Date:

IT Technical Systems Division Manager Approval: Date:

IT CLEMIS Division Manager Approval: Date:

IT Internal Services Division Manager Approval: Date:

IT Management Approval:

Approved: Yes No Date:

Reason:

Project Sponsor Approval:

Title: Date:

PROJECT SUMMARY

Authorized Development (see above) Hours: 1,716 Cost: $183,671

Preliminary Estimated Development for Future Phases Hours: Cost:

Grand Total Estimated Development Hours: 1,716 Cost: $183,671

Form Rev. 09/01/2006 Page 6 Project Rev. 9/8/10


Oakland County
Department of Information Technology
Project Scope and Approach
Project Name: Cloud Computing Project ID: T60186CC

PROJECT COMPLETION AUTHORIZATION

Customer Acceptance of Product:

Title: Date:

Project Office Review: Date:

Form Rev. 09/01/2006 Page 7 Project Rev. 9/8/10


Information Technology Strategic Plan Alignment

T60186CC - Cloud Computing

3.1 - Provide an Enhanced Application Service Offering


3.1.1 - Increase application integration through web 3.1.5 - Improve the quality, reliability and availability
services of all applications

3.1.2 - Research and develop a Constituent 3.1.6 - Increase the agility and responsiveness of
Relationship Management (CRM) strategy business units by expanding customer analytics

3.1.3 - Promote mobility and location integration in 3.1.7 - Leverage the County's Internet presence
business applications and portal as a branded consolidated point of
access to all County information and services
3.1.4 - Utilize ecommerce platform to offset costs through a web browser
and expand product offerings to customers
3.1.8 - Centralize identity and access management
for all applications and content

3.2 - Enhance ability to provide effective and timely customer (County departments and CVTs) service
3.2.1 - Implement a centralized service center 3.2.4 - Provide a high-quality training program to
strategy to provide a single point of contact for empower employees through technology
service delivery
3.2.5 - Develop a formalized customer
3.2.2 - Implement the IT Infrastructure Library (ITIL) communication plan
best practice framework for IT Service Management
3.2.6 - Build IT Staff expertise through professional
3.2.3 - Define a service and support strategy that development
clearly identifies the IT service provided
3.2.7 - Expand capacity through ongoing
organizational review and selective outsourcing X

3.3 - Implement a Standardized Infrastructure Strategy


3.3.1 - Deliver services using a shared technology 3.3.5 - Establish support cost model and SLA for all
infrastructure wherever possible X offerings outside 3.3.4 X

3.3.2 - Implement a Microsoft infrastructure strategy 3.3.6 - Improve service availability through network
design and management strategies
3.3.3 - Implement a consolidated security strategy
3.3.7 - Establish enhanced capacity planning and
recovery management strategies
3.3.4 - Establish a standard personal computing
hardware and software product suite, SLA, and
replacement schedule for all County personal
computers

Run Date 7/14/2010 Page 1 of 1


T60186CC Oakland County -- Cloud Computing As Of: 9/8/2010
Return on Investment Analysis

Project Summary

Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total


Benefits/Savings:
Tangible Benefits Subtotal: 0 0 0 0 0 0 0
Cost Avoidance Subtotal: 0 0 0 0 0 0 0
Costs:
Development Services Subtotal: 199,405 46,725 46,725 46,725 46,725 46,725 433,030
Hardware Subtotal: 3,250 3,250 3,250 3,250 3,250 3,250 19,500
Software Subtotal: 0 0 0 0 0 0 0
Infrastructure Subtotal 24,878 4,133 4,133 4,133 4,133 4,133 45,543
Training Subtotal: 0 0 0 0 0 0 0
Other Subtotal: 0 0 0 0 0 0 0
Annual Statistics:
Annual Total Savings 0 0 0 0 0 0 0
Annual Total Costs 227,533 54,108 54,108 54,108 54,108 54,108 498,073

Annual Return on Investment (227,533) (54,108) (54,108) (54,108) (54,108) (54,108) (498,073)
Annual Costs/Savings Ratio 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Project Cumulative Statistics:
Cumulative Total Savings 0 0 0 0 0 0 0
Cumulative Total Costs 227,533 281,641 335,749 389,857 443,965 498,073 498,073

Cumulative Return on Investment (227,533) (281,641) (335,749) (389,857) (443,965) (498,073) (498,073)
Cumulative Cost/Savings Ratio 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

Year Positive Payback Achieved NO PAYBACK


State or Federal Mandate?
Signatures:

Benefits Reviewed By Project Sponsor Date:

Costs (including IT Resources) Reviewed By


Information Technology Project Manager Date:

T60186CC[1].xls/Project Summary
Date Printed: 9/8/2010
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T60186CC Oakland County -- Cloud Computing As Of: 9/8/2010
Return on Investment Analysis

Savings Detail

Project Savings Unit Rate per Annual


Benefit/Savings Description Category Budget Category/Funding Source Desc Units Unit Total Savings Multiplier
Reduction of of current IT Operational
Costs Intangible Benefit 0

T60186CC[1].xls/Savings Detail
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T60186CC Oakland County -- Cloud Computing As Of: 9/8/2010
Return on Investment Analysis

Savings Detail

Affects Project ROI? Potential Savings Extensions


Project Savings
Benefit/Savings Description Category Y1 Y2 Y3 Y4 Y5 Y6 Y1 Y2 Y3 Y4 Y5 Y6
Reduction of of current IT Operational
Costs Intangible Benefit

T60186CC[1].xls/Savings Detail
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T60186CC Oakland County -- Cloud Computing As Of: 9/8/2010
Return on Investment Analysis

Savings Summary

Benefit/Savings Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total


Tangible Benefit:

Tangible Benefits Subtotal:

Cost Avoidance:

Cost Avoidance Subtotal:

Intangible Benefit:

Reduction of of current IT Operational Costs

Savings Total:

T60186CC[1].xls/Savings Summary
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T60186CC Oakland County -- Cloud Computing As Of: 9/8/2010
Return on Investment Analysis

Cost Detail

Affects Project RO
Project Cost Unit Rate per Annual
Cost Description Category Budget Category/Funding Source Desc Units Unit Total Cost Multiplier Y1 Y2 Y3 Y4 Y5
IT Hours - New Development Development Svcs IT - Information Technology / 17030 HR 1,716 89 152,680 X
IT Hours - System Maintenance Development Svcs IT - Information Technology / 17030 HR 125 89 11,125 x x x x x
IT Hours - Customer Support Development Svcs IT - Information Technology / 17030 HR 200 89 17,800 x x x x x
IT Hours - Planned Maintenance Development Svcs IT - Information Technology / 17030 HR 200 89 17,800 x x x x x
Application server - Acquisition/Upgrade
(Virtual Server) Infrastructure IT - Information Technology / 17030 HR 1 1,350 1,350 X x x x x
Database server - Acquisition/Upgrade
(Consolidated Server with dedicated
instance) Infrastructure IT - Information Technology / 17030 HR 1 1,900 1,900 x x x x x
Oracle Enterprise Per Processor -
Includes Year 1 Maintenance Infrastructure 1 21,372 21,372 X
Oracle Enterprise Per Processor - Year
2 and Beyond Infrastructure 1 3,432 3,432 X X X X
Websphere Basic Per Processor
Single/Dual Core - Includes Year 1
Maintenance Infrastructure 1 3,506 3,506 X

Websphere Basic Per Processor


Single/Dual Core - Year 2 and Beyond Infrastructure 1 701 701 X X X X
Websphere ND Per Processor
Single/Dual Core - Includes Year 1
Maintenance Infrastructure 13,180 0

Websphere ND Per Processor


Single/Dual Core - Year 2 and Beyond Infrastructure 2,635 0
Internet Access Infrastructure 180 0
SSL Certificate Infrastructure 845 0
TBD Infrastructure 0
TBD Infrastructure 0
TBD Infrastructure 0
TBD Infrastructure 0
Project Staff Training Training 0
User Training Training 0

T60186CC[1].xls/Cost Detail
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T60186CC Oakland County -- Cloud Computing As Of: 9/8/2010
Return on Investment Analysis

Cost Detail

Affects Project RO
Project Cost Unit Rate per Annual
Cost Description Category Budget Category/Funding Source Desc Units Unit Total Cost Multiplier Y1 Y2 Y3 Y4 Y5

T60186CC[1].xls/Cost Detail
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T60186CC Oakland County -- Cloud Computing As Of: 9/8/2010
Return on Investment Analysis

Cost Detail

OI? Potential Cost Extensions


Project Cost
Cost Description Category Y6 Y1 Y2 Y3 Y4 Y5 Y6
IT Hours - New Development Development Svcs 152,679.50
IT Hours - System Maintenance Development Svcs x 11,125.00 11,125.00 11,125.00 11,125.00 11,125.00 11,125.00
IT Hours - Customer Support Development Svcs x 17,800.00 17,800.00 17,800.00 17,800.00 17,800.00 17,800.00
IT Hours - Planned Maintenance Development Svcs x 17,800.00 17,800.00 17,800.00 17,800.00 17,800.00 17,800.00
Application server - Acquisition/Upgrade
(Virtual Server) Infrastructure x 1,350.00 1,350.00 1,350.00 1,350.00 1,350.00 1,350.00
Database server - Acquisition/Upgrade
(Consolidated Server with dedicated
instance) Infrastructure x 1,900.00 1,900.00 1,900.00 1,900.00 1,900.00 1,900.00
Oracle Enterprise Per Processor -
Includes Year 1 Maintenance Infrastructure 21,372.00
Oracle Enterprise Per Processor - Year
2 and Beyond Infrastructure X 3,432.00 3,432.00 3,432.00 3,432.00 3,432.00
Websphere Basic Per Processor
Single/Dual Core - Includes Year 1
Maintenance Infrastructure 3,506.00

Websphere Basic Per Processor


Single/Dual Core - Year 2 and Beyond Infrastructure X 701.00 701.00 701.00 701.00 701.00
Websphere ND Per Processor
Single/Dual Core - Includes Year 1
Maintenance Infrastructure

Websphere ND Per Processor


Single/Dual Core - Year 2 and Beyond Infrastructure
Internet Access Infrastructure
SSL Certificate Infrastructure
TBD Infrastructure
TBD Infrastructure
TBD Infrastructure
TBD Infrastructure
Project Staff Training Training
User Training Training

T60186CC[1].xls/Cost Detail
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T60186CC Oakland County -- Cloud Computing As Of: 9/8/2010
Return on Investment Analysis

Cost Detail

OI? Potential Cost Extensions


Project Cost
Cost Description Category Y6 Y1 Y2 Y3 Y4 Y5 Y6

T60186CC[1].xls/Cost Detail
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T60186CC Oakland County -- Cloud Computing As Of: 9/8/2010
Return on Investment Analysis

Cost Summary

Cost Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total


Development Services:
IT Hours - New Development 152,680 152,680
IT Hours - System Maintenance 11,125 11,125 11,125 11,125 11,125 11,125 66,750
IT Hours - Customer Support 17,800 17,800 17,800 17,800 17,800 17,800 106,800
IT Hours - Planned Maintenance 17,800 17,800 17,800 17,800 17,800 17,800 106,800
Development Services Subtotal: 199,405 46,725 46,725 46,725 46,725 46,725 433,030
Hardware:
Application server - Acquisition/Upgrade
(Virtual Server) 1,350 1,350 1,350 1,350 1,350 1,350 8,100
Database server - Acquisition/Upgrade
(Consolidated Server with dedicated
instance) 1,900 1,900 1,900 1,900 1,900 1,900 11,400

Hardware Subtotal: 3,250 3,250 3,250 3,250 3,250 3,250 19,500


Software:

Software Subtotal:
Infrastructure:
Oracle Enterprise Per Processor - Includes
Year 1 Maintenance 21,372 21,372
Oracle Enterprise Per Processor - Year 2
and Beyond 3,432 3,432 3,432 3,432 3,432 17,160

Websphere Basic Per Processor Single/Dual


Core - Includes Year 1 Maintenance 3,506 3,506
Websphere Basic Per Processor Single/Dual
Core - Year 2 and Beyond 701 701 701 701 701 3,505

Infrastructure Subtotal 24,878 4,133 4,133 4,133 4,133 4,133 45,543


Training:

Training Subtotal:
Other:

Other Subtotal:
Costs Total: 227,533 54,108 54,108 54,108 54,108 54,108 498,073

T60186CC[1].xls/Cost Summary
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T60186CC Oakland County -- Cloud Computing As Of: 9/8/2010
Return on Investment Analysis

Assumptions
Date Assumption Description
Cost Detail - Line 3 -- 1716 hours from the Workbench WBS includes Scope, Contingency and PM, and blended rate of $89 for TSN and IT
16-Jun-10 resources.
Cost Detail - Line 4,5,6 -- Cost for Planned Maintenance, System Maintenance and Customer Support hours include blended rate of $89 for
08-Sep-10 TSN and IT resources.
The Implementation estimates are for setting up one virtual server, one SQL 2005 database server and installing one in-house application
16-Jun-10 with one database in the cloud environment.
Implementation Assumes use of virtualized environment for one applicaton server (1350 USD annually per component, includes server
16-Jun-10 software and maintenance costs)
Implemented application will have have dedicated instance on shared consolidated Database Server (1950 USD Annual usage charge
16-Jun-10 includes server maintenance and server software costs)

T60186CC[1].xls/Assumptions
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