Chat-bots

Setup Cost per bot 300000

Number of Bots 4
Total Setup cost 1200000
Number of Interactions (messages)
per bot per month 20000
Total number of Interactions (messages)/ per month 80000
Assuming 15 messages to solve a query
Number of Customer assisted per month (approx) 5333
Assuming 80% queries are solved per month (approx) 4266.667
Total customer queries solved (Annually) 51200
Cost per Customer (1st Year) 23
For 5 Years
Maintenance Cost per year 20000
Total cost incurred 1300000
Total customer queries solved (For 5 years) 256000
Cost per Customer (for 5 years) 5.08
 Traditional Method (Click to call, phone, email)
Number of customer assisted by 120/day
front end service provider
Total calls by front end service provider (Annually) 43200
Total number of employees required 1
Salary per employee per month 20000
Total Cost (Annually) 284444
For 5 Years
Total cost incurred 1422222
Total customer queries solved (For 5 years) 216000
Cost per Customer (for 5 years) 6.58