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Julia Child

Houston, TX
(713)555-1212 *
Professional Overview
Over 10 years experience in the Change Management business field, focused mainly around Communications,
Stakeholder Engagement and Leadership Alignment within the Oil and Gas Industry.
Served on Information Technology (IT) and Business Implementation projects in Upstream Americas within the
Fortune 500 O&G Company
As a member of long-term, large-scale projects, I have focused on managing and delivering change initiatives,
especially around leadership and stakeholder management, communications, and training.
Led and delivered Communications and Stakeholder initiatives for the Fortune 500 O&G Company around
Microsoft upgrades to Vista, Office Communicator, Live Meeting, and SharePoint.
Led communications and training around SAP and Oracle implementations in the Healthcare Industry.
Coordinated communications plans, schedules and plans throughout the United States and Canada. Implemented
communication campaigns to create buy-in from stakeholders and leadership around the transition to Vista and
Office 2007 and SharePoint.

Professional Certification
Prosci Change Management Certification

Professional Experience
Fortune 100 O&G Services, Houston, Texas Aug 2014 to Jun 2016
Senior IT Change Management Specialist / Functional Change Management Lead, Mergers & Acquisitions

Functional Change Management Lead, Mergers & Acquisitions - Oct 2015 to Jun 2016
Lead and manage Change Management activities
Develop change strategies for the HSE/SQ, Technology, and IT functions from the Integration and Divestiture
Work with the Integration Management Office and the Divestiture Management Office to align change activities to
Identify impacted audiences and perform Change Impact Assessment and Stakeholder Analysis
Communicate to HSE/SQ, Technology, and IT executive leadership on anticipated change management activities
and needs
Drive change management deliverables such as the change and communication plans, sponsor roadmap, and
executive overview presentations
Cross-collaborate with other functions, regions, and departments to ensure alignment on change activities for
shared stakeholders
Evaluates and ensures user readiness
Create communication, training and change materials as needed

Senior IT Change Management Specialist - Aug 2014 to Oct 2015

Applied structured change management methodology and lead change management activities for IT projects
Developed and managed Change Management strategies and plans
Performed Change Impact Assessment and Stakeholder Analysis
Collaborated with IT and business project teams to understand and plan project timelines and deliverables
Created and delivered training and communications materials
Identified and managed anticipated resistance
Worked with project managers to ensure resource hours are within budget
Consulted and coached project teams
Created actionable deliverables for the five change management levers: communications plan, sponsor roadmap,
coaching plan, training plan, resistance management plan.
Supported organizational design and definition of roles and responsibilities
Integrated change management activities into project plan
Big Four Consulting Firm, Houston, Texa 2007 to 2014
Change Management Senior Consultant

Project Title: Cost Performance Improvement: Target Operating Environment and Non-Production Workstream
Client: Fortune 500 O&G IT Service Operations Role: Change and Engage Specialist Period: Mar 2014 to Aug 2014
Planned and created the communications approach and plan with the Change Manger
Aligned stakeholder groups to communications and engagement plan and strategy
Assisted Embedment Change team with Day in the Life and Use-Case scenarios
Created dynamic presentations through Prezi for TOE fundamentals and Day in the Life/Process Review
Managed Stakeholder list and Communications plan

Project Title: Florence (Retail Site Systems Business Interface Technology Upgrade)
Client: Fortune 500 O&G Company Role: Communications Manager Period: Sep 2013 to March 2014
Aligned the Florence project vision and objectives to construct a communications strategy and plan that will
ensure delivery of the right messages at the right time and to the right audience
Assessed communications needs of the project through the delivery lifecycle and the needs of the impacted
stakeholders to develop a communications strategy and robust communications plan
Established communications rigor and cadence to support the management and execution of the communications
Obtained buy-in and support from project leadership and key stakeholders of the communications strategy, plan
and on-going effort to assess effectiveness of the communications
Created, executed, managed Communication Plan (E2E Process)
Assessed key issues and barriers

Project Title: Fortune 500 O&G Companys SharePoint 2010 / Information Management Implementation
Client: Fortune 500 O&G Company Role: Regional Change Lead Period: Jun 2011 to Aug 2013
At the Global level:
o Worked with Fortune 500 O&G Companys Global SharePoint Team to plan and execute
change/communication/ and change strategies
o Planned change deliverables such as communications, change journey plans, stakeholder engagement
materials, etc. that can be used by other Lines of Businesses (LoBs) within the Global SharePoint 2010
Within Upstream Americas:
o Managed a change team of 3 to 4 to assist in implementing software, systems, and methods to
o Led and managed initiatives to gain business leadership support for the new technologies with improved
business processes through the development consistent communications, training, and business
readiness materials
o Led communications and stakeholder engagement sessions for about 100 stakeholders/clients in
preparation of future technical or administrative change
o Created and managed Change Management Journey Plan; Communication and Stakeholder
Management Strategies; and Training Plan
o Gathered business need requirements to understand business and IT needs of technology
implementation to ensure that technology and migration needs for the business were aligned to project
o Planned and drove stakeholder engagement and leadership alignment
o Analyzed impact of change on the business and develop strategies to lessen business disruption

Project Title: Fortune 500 O&G Company Americas Vista & Office 2007 Roll-out
Client: Shell Upstream Americas Role: Change Specialist Period: Nov 2008 to Jun 2011
Managed and supported the change strategy in place to build support and commitment ahead of the change
Collaborated with Business Focal Points to ensure proper change and communication channels are being utilized
Worked with the Leadership and Steering Team Committee to strategize project and user needs
Planned the communication and change strategy for Onshore Remote, Offshore and Heavy Oils deployments
Managed known stakeholders and their levels of engagement throughout the duration of the project
Monitored and tracked change activities listed in Project Workplan
Supported business readiness activities by documenting readiness activities and tracking business readiness

Project Title: Project Lynx (SAP Implementation)

Client: Fortune 500 O&G Company Downstream Role: Change Analyst Period: Feb 2008 to Oct 2008
Supported Program & Release leads to develop and execute change management strategy to support the
successful deployment and user adoption of Lynx solutions
Maintained program wide communications such as program website and newsletter
Maintained Stakeholder Engagement Tool
Created and managed program standard deck for project members to leverage for engagements
Planned, managed and executed ad hoc tasks such as virtual Town-Halls, Webcasts, and Roadshows
Collaborated with other teams to maintain program wide external and internal communications

Project Title: Change Management Training Documentation (Oracle Implementation)

Client: Aetna Specialty Pharmacy Role: Training Analyst Period: Nov 2007 to Feb 2008
Supported the overall redesign of reimbursement operations by creating a training manual for the Reimbursement
Evaluated a broader set of needs around overall process redesign effort, policy and procedure documentation,
training material design, and change management implementation activities
Conducted interviews to define desired policies and procedures
Developed training curriculum materials, and training content (e.g., how-to modules, FAQ's, process overviews)

Leading Healthcare Provider/Leading Healthcare Provider Foundation, Houston, Texas 2004 to 2007
Development / Communications Specialist
Ensured that marketing and development activities aligned with the communication strategy
Creation of communication and marketing materials for Leading Healthcare Provider Foundation newsletter,
website, and stakeholder updates
Liaison to and lead partnership with Public Relations group for the development and promotions of major projects
Liaison for the different social programs of Leading Healthcare Provider Foundation
Designed, managed, and maintained Foundation website and newsletter

Master in Business Administration: Emphasis in Finance and Organizational Behavior
University of St. Thomas, Houston, Texas

Bachelor of Science in Management Information Systems, Cum Laude

Regis University, Denver, Colorado