SURVEY ON NET BANKING

AIM : This survey is designed to understand Internet users perspectives on Internet banking, their
experience with Internet banking, and their expectations on Internet banking services. Only summary
measures and conclusions from this survey will be reported. Your participation in this survey is greatly
appreciated.

1. NAME :
2. Designation :
3. Gender :
4. Your Bank Name : Branch :
5. Are you using Net banking :
a. If yes

5.1 What were your reasons for choosing our online banking service? Please select all that apply.

(a) Convenience (b) To save time (c) 24 hour access to accounts (d) Other

5.2 How often do you use our online services?

(a) Daily (b) Weekly (c) Monthly (d) Never

5.3 Which online features do you use regularly? Please select all that apply.

(a) Pay bills (b) Make an account inquiry (c) Transfer funds between accounts

(d) Wire Transfers (e) Process payroll (f) Order check books (g) Other

5.4 Would you use your mobile phone to do your banking?

(a) Yes (b) No

5.5 Which of the following mobile banking features would you use? Please select all that apply.

(a) Balance inquiry (b) Utility bill payment (c) Email and text alerts

(d) Order check books (e) Internal account transfer

5.6 Do you still visit Bank branches since you started using online banking?

(a) Yes (b) No

5.7 Overall, how satisfied are you with online banking service?

(a) Very Satisfied (b) Satisfied (c) Neutral (d) Unsatisfied (e) Very Unsatisfied

5.8 If you have any other comments or suggestions please mention below
 b. If no
5.1 How long have you been using the Internet?
(a) Less than 1 month (b) 1 to 6 months
(c) 6 to 12 months (d) More than 1 year

5.2 How many hours per week do you use your computer for fun/play?
(a) Less than 1 (b) 1 to 5 hours
(c) 5 to 10 hours (d) 10 to 20 hours (e) over 20 hours

5.3 Have you performed any of the following activities on-line? (Please check all that apply)
(a) Tax filing (b) Purchased/sold financial product (e.g., stock, bonds)
(c) Neither of these

5.4 How frequently do you visit your bank branch per month?
(a) Less than 1 (b) 1 to 3 times
(c) 3 to 8 times (d) 8 to 12 times (e) over 12 times

5.5 How frequently do you use an Automated Teller Machine (ATM) per month?
(a) Less than 1 (b) 1 to 3 times
(c) 3 to 8 times (d) 8 to 12 times (e) over 12 times

5.6 What is the main reason that you typically visit your bank branch (please choose the single
most important reason)?
(a) to make a deposit (b) to get advice for investment options
(c) to inquire about a balance (d) to withdraw cash (e) other

5.7 Have you purchased any product through WWW?

(a) Yes (b) No

5.8 Approximately how many times have you purchased any product through the Internet in
the last 12 months?
(a) Less than 1 (b) 1 to 3 times (c) 3 to 8 times (d) 8 to 12 times (e) over 12 times

5.9 What are the main reasons that you have not opened an Internet bank account yet? (check
all that apply)
(a) Never heard of Internet banking (b) Concerned about security
(c) Haven't taken time to open an account
(d) Don't see any real value in having this type of account
(e) Too new. I would like to see how it works, then I may open an account
(f) Not available through my bank
(g) Others

5.10 How likely is it that you will open an Internet bank account within the next 12 months?
(a) Very Unlikely (b) Somewhat Unlikely (c) Neither Unlikely nor Likely
(d) Somewhat Likely (e) Very Likely

5.11 If you have any other comments or suggestions please mention below

****THANK YOU****