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v.6.

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Websense Integration Service
Reporting Installation and Configuration
for Blue Coat

Websense Integration Service Reporting Installation and Configuration for
Blue Coat
©1996–2005, Websense Inc.
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10240 Sorrento Valley Rd., San Diego, CA 92121, USA
Published September 29, 2005
Printed in the United States of America
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. . . . . . . . . . . . . . . . . . . . . . . . . . 8 Websense Database Download and Reporter Configuration . . . . . . . . . . . . . . . 5 What Gets Installed? . . . . . . . 17 Uninstalling Websense Reporting Products . . . . . . . . . . . . . 7 Configure Blue Coat for Websense Reporting . . . . Contents Chapter 1 Getting Ready for Websense Reporting . . 18 Installation Guide 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Recommended Reading. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Log Server and Log Format Configuration . . . . . . . . . . . . . . . . . . . . . . . . 10 Default Logging Policy Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Automatic Database Download Configuration . . . . . . . . . . . . . . . . . . . . . 11 Content Policy Origin Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Configure Websense for Reporting Functionality. . 12 Policy Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 We’re Here To Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 User Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 System Requirements . . . 14 Chapter 3 Supporting Websense Installations . . 13 Access Websense Reporter Immediately . . . . . . . . . . . . . . . . . . 6 Third-Party Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Integration Service Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Define a Websense Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Chapter 2 Configuring Websense Reporting Options . . . . . . . . . . . . . . 14 Define Report Administrator Roles . . 6 Eight Steps to an Easy Websense Installation.

Contents 4 Installation Service for Websense Reporting .

all components are installed on one machine. you must install Websense components. protocols. Inc. Each time the Blue Coat appliance downloads the most recent version of the Websense Master Database. which allows you to manage database records. your Blue Coat appliance receives and filters the request after consulting the comprehensive Websense Master Database. ‹ Log Database Manager. ‹ Websense Enterprise Explorer. and risk class names to the Log Database. which sends internet activity. To configure and generate reports of internet activity that has been reported and logged by your Blue Coat appliance. which stores categories. Reporting Installation and Configuration 5 . which configures User Service to query the appropriate directory service and provides the means to assign administrative rights for reporting.. which provides a view into the Log Database and generates reports. What Gets Installed? When you install Websense for your integration. protocols. Websense sends the latest list of categories and risk class names to the Log Database. which receives information from your Blue Coat appliance and sends information to Policy Server. which populates user-related tables in the database. produces software that manages employee use of the internet. with drill-down access to data. The database contains categorized URLs that are associated with Websense risk classes. This document identifies the steps for installing Websense components you need to generate reports on information of value to your organization. ‹ Websense Integration Service. ‹ Websense Manager. all of which are included with the Websense installer. When a user within your organization attempts to access an internet site. The custom Websense installer includes the following Websense components. This keeps reports current and includes accurate classification information. categories. ‹ Policy Server. and risk class lists. which presents data in a Web-based interface. ‹ User Service.CHAPTER 1 Getting Ready for Websense Reporting Websense. ‹ Log Server. ‹ Websense Reporter.

6 Websense Enterprise . System Requirements Verify your system requirements before installing the Websense reporting products. Web-based reporting tool that provides drill-down access to data. ‹ Internet Explorer v5.websense. ‹ Acrobat Adobe. read the Websense Enterprise Deployment Guide. you need to have the following software installed and running.websense. This document is available at http:// www. A Web server is necessary for Websense Enterprise Explorer.com/global/en/SupportAndKB/ ProductDocumentation/?Section=All. ‹ IIS or Apache. This is necessary if you want to download and read Websense documentation.Chapter 1: Getting Ready for Websense Reporting Recommended Reading You may find it helpful to be familiar with the following documents before you begin your Websense component installation. an easy-to-use. Third-Party Software To install Websense reporting components for your integration. All Websense documents are available at http://www.0 or higher. ‹ MSDE 2000 or SQL Server 2000. A database engine is necessary for reporting functions.com/global/en/SupportAndKB/ProductDocumentation/?Section=All. ‹ For hardware and software requirements. read the Websense Enterprise Installation Guide for use with Universal Integrations and the Websense Enterprise Reporting Installation Guide. ‹ For detailed installation procedures. ‹ For information about configuring roles for Report Administrators’ roles. For details. read the Websense Enterprise Administrator’s Guide and the Websense Enterprise Reporting Administrator’s Guide. read the Websense Enterprise Deployment Guide. This is necessary for reporting functions and for online help available in the Websense applications.

if you assign port number 55080 to the Websense Integration Service. Your integration product will need this port number to communicate with the Websense Integration Service.1 installer. For example. Log on to the installation machine with local and domain administrator privileges. 7. Continue following prompts to complete the installation. 8. Setup.com/global/en/Downloads/. If the machine where you are running the installer has multiple IP addresses. NOTE Be sure you download the installer specifically designed for your Blue Coat appliance. Make sure you select the installer appropriate for your integration.6. you will be prompted by the installer to select the IP address of the Websense Log Server. Chapter 1: Getting Ready for Websense Reporting Eight Steps to an Easy Websense Installation Follow the next procedure to install the Websense Enterprise Reporting components. the installer will not work correctly. 5. Download the Websense Setup v. Unzip the files to run the Windows installer. If you select an installer for a different appliance.websense. 2. enter 55080. Reporting Installation and Configuration 7 . 1. When prompted by the installer. enter the port number that represents your Websense Integration Service (not the Log Server). Downloads are available at http:/ /www. 6. 4. Follow prompts within the installation program to install Websense components.exe automatically opens the installation wizard to walk you through the installation. and provide any information that is necessary. 3.

select Content Filtering > General. Websense Database Download and Reporter Configuration To configure your Blue Coat appliance to communicate with the Websense Download Server and to configure logging data: 1. and then select Websense. The Force Full Update selection provides a way that you can request a complete download once your first download has been completed. This should identify a person whom Websense. Verify or enter your Websense subscription key. NOTE Once you download the Websense Master Database. reporting. the Integration Service Host 8 Websense Enterprise . Integration Service Setup To configure your Blue Coat appliance to communicate with Websense services: 1. From the navigation pane at the left. b. enter the following data. Enter an email address in the Contact e-mail field. Click Download Now to download the Websense Master Database. In the navigation pane. Inc. Click in the Use 3rd party database list box. When the General page opens: a.Chapter 1: Getting Ready for Websense Reporting Configure Blue Coat for Websense Reporting Follow the steps below. When marked. When the Websense page opens: a. Make sure the Use Local database setting is checked. d. 3. 3. 4.websense. To set up the Websense Integration Service. b. and logging functions. can contact in case of need. in the order provided. to configure your Blue Coat appliance for Websense communications. select Content Filtering > Websense. c. A dialog box opens and informs you that the database download is in progress. f. • Make sure the Enabled option is marked. future downloads contain only changed or added data. 2. Open the Blue Coat Management console. Enter or verify the entry download. Click Apply to save your changes.. Open the Blue Coat Management console. e. Accept the default enabled setting for the Use regular expression filters option. 2.com in the Download Server field.

Reporting Installation and Configuration 9 . • If you do not want to update your version of the database in the future. as long as your machine can reach the Websense Download server. b. Identify the days when the database download should or should not take place. Any days that are check marked are the days when a download will occur. Open the Blue Coat Management console. select Content Filtering > Websense. at the time you indicate in the Download new filter list box. and then: a. Identify when—or if—you want the Websense Master Database to download: • If you want to set a time other than the default time of midnight. 4. select Access Logging > General. NOTE If for any reason. 4. Automatic Database Download Configuration Once you download the Websense Master Database. • If you want to immediately stop logging. Click Apply to save your changes. 3. In the navigation pane. • In the Port field. • In the Integration Service Host field. by default it will download every night at midnight. click in the Download new filter list box. Click Apply to save your settings. enter the IP address of the machine where you installed Websense components. enter or verify the port number 55080. 1. and then change any applicable settings in the logging fields to None. When the Websense page opens. remove the checkmark to disable this feature. If you do completely disable the database download. and select the hour of the day you want downloads to occur. the accuracy of your filtering policy will be impacted because Internet sites can change rapidly. you want to temporarily stop Websense logging. Other settings on this page will not apply. click the Automatic Download tab. Your selection does not immediately take affect. 2. click in the Download new filter checkbox to disable the download. Chapter 1: Getting Ready for Websense Reporting and Port fields are active. You can change the default settings if you want. NOTE Disabling downloads of the Websense Master Database is not recommended.

increase the numeric value to reduce the back up. If you do not see the tab. a. Enter a name for the log object in the Log Name field. 2. Click the Upload Client tab to define logging parameters. e. Enter a description for the log object in the Description field. select Websense Client if necessary. you can make the following changes in the Partial Buffer field to improve transmissions. Select Websense in the Log Format list box. decrease the numeric value. 6. In the Upload Type panel. a. Select the Websense log object you created in Step 3 from the Log list box. and to close the Create Log dialog box. select Access Logging > General in the navigation pane. Click Settings to identify the primary Websense server. Accept the default settings for the size parameters. Select the log object you created in Step 3 from the Log list box.Chapter 1: Getting Ready for Websense Reporting Log Server and Log Format Configuration To configure your Blue Coat appliance for communications with Websense Log Server: 1. c. 5. Click Apply to save your settings. 8. and then click the Logs tab if necessary. Open the Blue Coat Management console. d. 7. Select Access Logging. accept the default port number. b. 10 Websense Enterprise . b. click the Forward arrow in the upper right corner of the pane until you do. click New to open the Create Log dialog box. enter the IP address of the machine where you installed Websense components. 3. 9. 55805. The information here should reflect your entries and selections from Step 3. • Click OK to save your settings and close the dialog box. • if you find you need to speed log transmissions. When the Logs page opens. When the Upload Schedule page opens. Click OK to accept your entries. b. Later. define upload parameters for your Websense log object. a. In the Client type list box. Click the Upload Schedule tab. If you want to verify your settings. 4. • In the Host field. • if you find that log transmissions are backing up. Click Apply to save your settings. d. select continuously if it is not already selected. • In the Port field. c. Accept all default settings in the Transmissions Parameters panel for the time being.

select Websense. Default Logging Policy Configuration After you configure Log Server and log formats. 3. To identify where policy data originates: 1. a. Accept the default values for the “wait” and “keep-alive” times for now. b. select Content Filtering > General. 3. select Websense (Websense Log Server). You can change the values later if necessary. NOTE Your Websense installation includes Websense Manager. A value of zero (0) in the Keep-Alive field essentially disables the connection if no further log records need to be transmitted within a certain time frame. Chapter 1: Getting Ready for Websense Reporting 10. set the default logging policy. Open the Blue Coat Management console. In the navigation pane. The next time logged information needs to be uploaded. 2. you need to define where policy data is coming from. Click Apply to save your settings. Open the Blue Coat Management console. In the Use 3rd party database list box. When the Default Logging page opens. Websense reporting tools. In the navigation pane. When the General page opens. and logging for. Blue Coat reestablishes the connection. select Websense (Websense Log Server). 4. those settings do not impact an embedded Blue Coat system. you need to identify the default logging policy for Websense. Reporting Installation and Configuration 11 . NOTE The “keep-alive” time identifies how frequently the Blue Coat proxy sends a “Keep-Alive” packet to the Websense Log Server to maintain an open connection. 11. In the FTP list box. In the HTTP/HTTPS list box. 1. Content Policy Origin Identification After you have configured Blue Coat communications to. a. Although the Websense Manager includes policy configuration options. select Access Logging > General. 2. Make sure the Use local database option is enabled. identify Websense as your provider. b. Click Apply to save your settings.

6. b. contact Blue Coat Technical Support.com is in the Adult Content and Adult Material categories. All Websense categories are listed in an HTML format. contact Blue Coat Technical Support. If you want. shows the category to which the URL is assigned. you can check Websense categories by clicking View Categories. check Blue Coat documentation for details. If you need additional information. the HTML page will show that www. check Blue Coat documentation for details. you need to make sure the same configuration is set in Websense Manager. if you type www. If you want to test a URL against the Websense Master Database. Enter a known URL in the URL field. a. those options do not impact on-box Blue Coat configurations. NOTE Although Websense Manager includes options for configuring policies. 5. NOTE If you try to view categories and the Websense Master Database has not been downloaded or is in the process of downloading. For details. 12 Websense Enterprise . and then click Test. User Authentication If you are setting user authentication for your Blue Coat appliance. For example. use the Blue Coat test feature.playboy.Chapter 1: Getting Ready for Websense Reporting 4. Click Test. Click Apply to save your settings. messages inform you of the current status. An HTML page opens and identifies which database or databases is able to map the URL. check the Websense Enterprise Administrator’s Guide. If you need additional information.playboy. Once you have configured the Blue Coat appliance for user authentication. Policy Configuration When you are ready to configure the Blue Coat policy. and for Websense.com in the URL field.

com/global/en/SupportAndKB/ProductDocumentation/?Section=All Reporting Installation and Configuration 13 .websense. Go to the machine where you installed Websense components. For details. The Websense Reporter opens. page 14. For details. and various views of the data in Explorer can be assigned. Documentation is available in two locations: ‹ Start > Programs > Websense > Documentation > Websense Enterprise Reporting ‹ http://www. For details. Select Start > Programs > Websense > Websense Reporting > Websense Reporter. ‹ Report administrator access. read Access Websense Reporter Immediately. depending on your environment and on your Websense subscription. The Websense Administrator access must be set to open Websense Manager and to create Report Administrators. You can access Websense Reporter immediately after configuring your Blue Coat appliance integration. page 13.CHAPTER 2 Configuring Websense Reporting Options Once you install Websense components for your Blue Coat appliance integration. Websense Enterprise Reporting Administrator’s Guide and Websense Enterprise Reporting User’s Guide. ‹ Websense Reporter access. There are three different ways you can set reporting options. other staff members can be given access rights to Websense Enterprise Explorer. For details. Access Websense Reporter Immediately Once you have installed Websense reporting components and configured your Blue Coat appliance. read the online help or Websense documentation. You can now view and/or schedule Websense reports. read Define Report Administrator Roles. Report administration configuration is available in Websense Manager. page 14. as soon as data is available in the database. ‹ Websense Administrator access. Websense Reporter is available immediately. you need to configure Websense reporting options. 2. In addition to the Websense Administrator role. read Define a Websense Password. 1.

You must have local and domain access rights. This password allows you to access Websense Manager and Websense Reporting Tools.Chapter 2: Configuring Websense Reporting Options Configure Websense for Reporting Functionality To use Websense reporting functions. You will log on with the user name WebsenseAdministrator and use the password you just entered „ remain in Websense Manager and set reporting roles. Enter a meaningful name. To define the Websense password: 1. and open Websense Manager. and to access the Websense Web Reporting Tools. 4. Define Report Administrator Roles For Websense reporting functions in v. • Check Schedule Favorite reports to allow staff in this role to set Favorite reports to run in Explorer. In the content pane. you must use Websense Manager for the Websense Web Reporting Tools to work. and then click OK to close the dialog box. Check the boxes or buttons to grant permissions for the role you just defined. You may add individuals or groups. 6. You can now: „ close Websense Manager and use Websense Web Reporting Tools immediately. The Password dialog box opens. 7. define reporting permissions. 2. Enter the password. Click Edit to add staff members to the role. which impact the Web Reporting Tools a user can access. The content pane on the left is populated with user and permission details. Define a Websense Password A Websense password is necessary to access Websense Manager for report administrator configuration. Expand the Administration tree. and open Websense Manager. The password you enter is automatically associated with the WebsenseAdministrator user name. as defined in the next topic. Go to the machine where you installed Websense components. The Add New Role Dialog box opens. and how the user sees information. In the navigation pane. you can define Report Administrator roles. 2. 14 Websense Enterprise . Double-click the Policy Server icon in the navigation pane. Use online help for assistance. 5. Go to the machine where you installed Websense components. You define reporting roles in Websense Manager. Close the window when you are done.1. and then select Add a role from the drop-down menu. 3. right-click. and then select the role you just added.6. and then confirm it. The next topics describe briefly the procedures that are necessary. Double-click the Policy Server icon in the navigation pane. • Check Hide user names in reports to make report entries anonymous in reports these administrators run. You must have local and domain access rights. 3. „ Check Websense Enterprise Explorer to allow staff in this role to generate reports using Websense Enterprise Explorer. and then enter the password. To define report administrator roles: 1.

as the password for Web Reporting Tools Reporting Installation and Configuration 15 . To log on and use Web Reporting Tools. „ Check Log Database Manager to allow staff in this role to use Log Database Manager to manage log database contents. Chapter 2: Configuring Websense Reporting Options • Check Save Favorite reports to allow staff in this role to create and save report criteria for repeated use. Click Save Changes (above the navigation tree) to save the configuration for this role Anyone associated with a Report Administrator role can access Web Reporting Tools. 8. based on the report permissions configured for the role. a user needs the following. ‹ The URL for the Web Reporting Tools ‹ His or her own network user name as the user name for Web Reporting Tools ‹ His or her own password. associated with the network user name.

Chapter 2: Configuring Websense Reporting Options 16 Websense Enterprise .

Uncategorized Miscellaneous are not properly tracked in reports. The Blue Coat machine says that This problem has been resolved by Blue CPU usage is at 100% after Coat. and where additional information is available. The solution is included in SGOS USER_NAMES and INCOMING 3.x. For access.x releases.2. The solution is included in SGOS SG expression filters" is set to yes. tables.CHAPTER 3 Supporting Websense Installations This chapter describes troubleshooting tips for your Blue Coat integration. The problem was fixed in SGOS downloading the Websense Master Database.2. Troubleshooting Tips Check this topic for troubleshooting tips that may impact your ability to use Websense reporting components. 3. the 3. Reporting Installation and Configuration 17 . There is useless data showing up in This problem has been resolved by Blue the Log Server database Coat. when the This problem has been resolved by Blue Websense option "Use regular Coat.4. This occurred in situations where no blocked category was found in the database. URLs that are marked as Blue Coat is addressing this issue.2. The solution is included in SGOS expected. 3. open the Blue Coat Management console.1 and higher releases.4.2.x releases.3. Websense filter was bypassed. Group-based reports for NTLM This problem has been resolved by Blue requests are not being generated as Coat. correctly to communicate with the Log Server. uninstalling Websense components. Log requests are not being The Blue Coat appliance is not configured generated. and then click the Upload Client tab to define logging parameters. Check and make sure the Log Server IP address and port settings are correct. Problem Solution At some translation sites.5.

In the Services pane. or remove Websense components. Log requests are not being Blue Coat is not configured correctly to generated. When asked if you want to add. Select Start > Control Panel > Administrative Tools > Services. a. c. communicate with Websense Log Server. Password. 3. Check the Integration Service IP address and port settings to make sure they are correct. Inc. Documents and online help are available at remote machines after installation. The problem was fixed in SGOS expected. Run the Websense installer to uninstall Websense products. „ Websense Enterprise Deployment Guide „ Websense Enterprise Installation Guide for use with Universal Integrations „ Websense Enterprise Administrator’s Guide „ Websense Enterprise Reporting Installation Guide 18 Websense Enterprise . There is no category information Blue Coat is not configured correctly for listed in the reports.x. 1.2. is ready to help if you have questions during your installation of Websense reporting products: ‹ Documentation: Documentation is available at http://www.Chapter 3: Supporting Websense Installations Problem Solution Group-based reports for LDAP This problem has been resolved by Blue requests are not being generated as Coat. From the drop-down menu. 2. repair.. b. See Define a Websense administrator. select the Remove option. Uninstalling Websense Reporting Products If you plan to move the reporting service to another machine you must first uninstall Websense components. and then select Stop. locate the Websense Integration Service. The documents include the following. a. Follow onscreen prompts.com/global/en/ SupportAndKB/ProductDocumentation/?Section=All. including the Manager yet. Make sure Blue Coat is using the correct Log Server IP address and port settings. b.websense. Web Reporting Tools are not You have not logged on to Websense accessible to anyone. communications with the Websense Integration Service. We’re Here To Help Websense. and then right-click it. Stop the Websense Integration Service.3.

com/global/en/ SupportAndKB/. Chapter 3: Supporting Websense Installations „ Websense Enterprise Reporting Administrator’s Guide „ Websense Enterprise Reporting User’s Guide ‹ Tutorials: Tutorials show “how to.com/global/en/ SupportAndKB/VideoTutorials/.com/global/en/SupportAndKB/ or via telephone at 1-858-458-2940 (USA) or +44 (0) 1932 796244 (England).websense. ‹ Knowledge Base: The Websense Technical Support Knowledge Base has answers about. ‹ Technical Support: Websense Technical Support can be accessed online at http:// www. and solutions to. Reporting Installation and Configuration 19 .websense.” and are available at http://www.websense. known issues. The Knowledge Base is at http://www.

Chapter 3: Supporting Websense Installations 20 Websense Enterprise .