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to the online Tutor Training Workshop on

Active Listening
offered by the University of Louisiana at Lafayettes
Academic Success Center
Listening is the highest
compliment one can pay
to another human being.
Listening attentively
(actively):

shows respect.
builds trust.
cements relationships.
Listening involves an
awareness of:
Words (what) +
Tone of voice (how) + Body
language (how)

What kind of behavior do you do when youre not listening?


Look away
Do two things at once
Show looks of disapproval
Fidget
Slouch
Respond with disdain, sarcasm, or defensiveness
What is Active Listening?

Active Listening means that you


seeking to understand. You make
sure that you are getting the correct
message without passing judgment.

It includes
Opening the door to good
conversation
Drawing out a speaker with questions
Reflecting feeling that you hear and
see
Paraphrasing to capture content
Opening door to good conversation
shows an interest. But it must be
done sincerely, without judgment.

I see
Right
Uh
huh
Okay
Sure
Yeah
Yes
Wow
Really?
Probing with open-ended comments /
questions draws the speaker out.
Ask to:
Show interest
(Id like to hear your
opinion on this.
Encourage more
explanation
(What do you think the
problem is?)
Keep the person
talking
(Tell me more)
Act like a mirror and reflect feelings that
you see and hear. This is particularly
useful when the persons tone of voice
or gestures dont match her words.
Someone may say: Dont worry. Im fine (when
she actually looks very upset) Reflecting, you
say
You say youre OK, but by the tone of your
voice, you seem upset, correct?

OR just as a check
Seems like you had a fun time,
right? OR
I sense youve become worried.
Is that so?
PARAPHRASE the speaker to
acknowledge the story and capture the
content.
CAUTION: Dont parrot back; be
sure to put the message in your
own words thats active listening.

EXAMPLE: Lets see if I got this


right. Youre upset because
you think were going off in the
wrong direction and you want
to clarify our objective before
we write this assignment. Is
that right?
Use paraphrasing to:

Avoid confusion
(It sounds like)

Bring out the speakers intent


(Let me see if I heard you right)

Confirm understanding
(Are you saying that?)

See situation as speaker sees it


(In other words, what you mean is)
Remember that
the objective of
all of this is
increase
understanding of
the others point
of view,
not necessarily to
agree with it or
support it.
References

Roadways to Success
by James C. Williamson, Debra A.
McCandrew, and Charles T. Muse, Sr.,
Pearson Education
Focus on College Success
by Constance Staley, Wadsworth Cengage
Learning
Take the Quiz!

To receive Tutor Training credit for your


CRLA certification requirements, please
complete the Quiz via the link below, and
sign, print and bring the completed form to
Caro Henauw, Learning Center coordinator.

ACTIVE LISTENING QUIZ