A SUMMER TRANING PROJECT REPORT Submitted in partial fulfilment of requirement for awarding degree in Master of Business Administration By University of Lucknow , Academic year 2009-11

Under the guidance of

MR.A.P. JAISWAL Assistant General Manager Bank of Baroda Regional office, Lucknow.

Submitted byVidhi Setia (MBA sem II)

For any research project to be undertaken there has to be certain amount of inputs. Among all, the inspiration, motivation, creativity and innovative thinking matter the most. I am fortunate enough indeed that i have got all these inputs from Bank of Baroda. This project was completed under the esteemed guidance of Mr.A.P.Jaiswal, Assistant General Manager at Bank of Baroda, regional office, Lucknow. I express my profound thanks to Mr. A.P.Jaiswal for his valuable help and guidance in completing the project. He guided me at every aspect of the project. His help enabled me to overcome the day to day problems on the operational front. At the same time his able and dynamic judgement made me successful in completing the project. I express my gratitude to my teachers for their valuable suggestions in the project. I am thankful to all the employees of the bank particularly at regional office, Lucknow, who provided me all necessary infrastructures, help and support during this study. I put on record my sincere thanks to the branches of the private banks too, who provided me the required information for the study. Last but not the least; I am extremely thankful to Bank of Baroda for providing me with the opportunity to associate myself with their esteemed brand. It was a pleasure working with Bank of Baroda.



I am grateful to my coordinator and all the employees of Bank of Baroda for the guidance. VIDHI SETIA 3 .DECLARATION This is to declare that this research report represents my own work except the material and information gathered from the various banks that have been included in the study. help and support i received during the preparation and compilation of the report.

by accepting term deposits. banks have historically owned major stakes in industrial corporations while in other countries such as the United States banks are prohibited from owning non-financial companies. and collecting cheques deposited to customers' current accounts. and by issuing debt securities such as banknotes and bonds.INTRODUCTION TO BANK A bank is a financial intermediary that accepts deposits and channels those deposits into lending activities. A bank connects customers with capital deficits to customers with capital surpluses. and government restrictions on financial activities by banks have varied over time and location. which has been operating continuously since 1472 . and by investing in marketable debt securities and other forms of money lending. Standard activities Banks act as payment agents by conducting checking or current accounts for customers. The oldest bank still in existence is Monte dei Paschi di Siena. In Japan. Banks also enable customer payments via other payment methods such as telegraphic transfer and ATM. either directly or through capital markets. 4 . headquartered in Siena. Banks lend money by making advances to customers on current accounts. Banking is generally a highly regulated industry. The current sets of global bank capital standards are called Basel II. banks are usually the nexus of a cross-share holding entity known as the keiretsu. Banks borrow money by accepting funds deposited on current accounts. by making instalment loans. In some countries such as Germany. Italy. paying cheques drawn by customers on the bank.

guarantees. internet banking or other means     issuing bank drafts and bank cheques accepting money on term deposit lending money by way of overdraft. of insurance. and lend most funds to households and non -financial businesses. distribution or brokerage. Non -banks that provide payment services such as remittance companies are not normally considered an adequate substitute for having a bank account. Banks borrow most funds from households and non -financial businesses. but non-bank lenders provide a significant and in many cases adequate substitute for bank loans. and money market funds. individuals and governments. instalment loan or otherwise providing documentary and standby letters of credit (trade finance). cash management trusts and other non -bank financial institutions in many cases provide an adequate substitute to banks for lending savings. and includes:  issue of banknotes (promissory notes issued by a banker and payable to bearer on demand)  processing of payments by way of telegraphic transfer. with or without advice. and a bank account is considered indispensable by most businesses. performance bonds. unit trusts and similar financial products Economic functions The economic functions of banks include: 5 . securities underwriting commitments and other forms of off-balance sheet exposures    safekeeping of documents and other items in safe deposit boxes currency exchange acting as a 'financial supermarket' for the sale. Wider commercial role The commercial role of banks is not limited to banking.Banks provide almost all payment services.

and raising replacement funding as needed from various sources (e. maintaining reserves of cash. It also enables the offsetting of payment flows between geographical areas. This enables banks to economise on reserves held for settlement of payments. Credit intermediation ² banks borrow and lend back-to-back on their own account as middle men.g. if the bank gets into difficulty and pledges assets as security. and hence valued at par. The improvement comes from diversification of the bank's assets and capital which provides a buffer to absorb losses without defaulting on its obligations. wholesale cash markets and securities markets). 4.g. be presented with. present. Maturity transformation ² banks borrow more on demand debt and short term debt. but provide more long term loans. However. banks can do this by aggregating issues (e.g. 5. since inward and outward payments offset each other. investing in marketable securities that can be readily converted to cash if needed. accepting deposits and issuing banknotes) and redemptions (e. or by drawing a cheque that the payee may bank or cash. 2. These claims on banks can act as money because they are negotiable and/or repayable on demand. this puts the note holders and depositors in an economically subordinated position. In other words.1. in the case of banknotes. They are effectively transferable by mere delivery. but are high quality borrowers. they borrow short and lend long. With a stronger credit quality than most other borrowers. banknotes and deposits are generally unsecured. Netting and settlement of payments ² banks act as both collection and paying agents for customers. Credit quality improvement ² banks lend money to ordinary commercial and personal borrowers (ordinary credit quality). participating in interbank clearing and settlement systems to collect. in the form of banknotes and current accounts subject to cheque or payment at the customer's order. 6 . 3. Issue of money. and pay payment instruments. reducing the cost of settlement between them. to raise the funding it needs to continue to operate. withdrawals and redemptions of banknotes).

Instead.Types of banks Banks' activities can be divided into retail banking. All banking activities must avoid interest. dealing directly with individuals and small businesses. a concept that is forbidden in Islam. some are owned by government.  Islamic banks adhere to the concepts of Islamic law. directed at large business entities. private enterprises. providing services to mid-market business. Most banks are profit-making. business banking. and investment banking. the bank earns profit (markup) and fees on the financing facilities that it extends to customers. private banking. However. They generally provide liquidity to the banking system and act as the lender of last resort in event of a crisis. providing wealth management services to high net worth individuals and families. such as supervising commercial banks. 7 . Other types of banks  Central banks are normally government-owned and charged with quasiregulatory responsibilities. or are non-profit organizations. relating to activities on the financial markets. This form of banking revolves around several well-established principles based on Islamic canons. corporate banking. or controlling the cash interest rate.

I t is a uni que rep resentati on of a univ ersal symbol. It comprises double ¶ B· le tter fo r ms that hold the five rays o f risi ng sun representi ng 5 continents of the world. i t offers r ewardi ng car eers and to investors and business par tners..colour co mposi tion. it seeks to be a one stop.LOGO OF THE BANK MEANS. r eal par tner which will help the m address their differ ent financi al needs. maxi mu m return on thei r investment... To custo mers. It is c alled the BARODA SU N. Its far re achi ng rays dispel dar kness to i lluminate everything on whi ch they fall. The sun is a uni que represe ntati on of what Bank stands for . To e mplo ye es. Ban k o f Barod a seeks to be the so urce that will help all its stake holders to realize th eir go als. vermillion p ale tte has been c arefully 8 . It is the mo st po wer ful sourc e of li ght and en er gy. The single .

At the same ti me it stay s in tune wi th heritage and enduri ng relationships with its custo mers on whic h th e bank is fo unded. bank hopes to co mmu nicate bo th. It also r eco gni ses th at Ban k is char acterized by diversity. On 20th July 1908. 9 . under the Co mpani es act of 1897 . It is a symbol that is reco gnised and i s prep ared for a ne w business paradi gm in a globalised world. I t is a meani ngful symbol fo r many audiences and e asily decode d by all. The barod a sun is fitting fac e for the br and bec ause i t is a uni versal sy mbo l of dynami sm and o pti mism.chosen for its distincti ven ess as it stands for ho pe and e ner gy . HISTO RY OF BANK O F BAROD A I t was star ted with a visionar y mah ar aja· s unc anny foresi ght into the f uture if tr ade and en terprisi ng in this coun try. Its netwo rk o f bran ches spans b eyond geo gr aphi cal and cultur al bo undaries and rur al-urban divides custo me rs co me fro m a wide spectru m of fields and bac kgro unds ranging fro m indi vidual far mers to gi gantic co mpani es and overse as busin ess co mmunitie s. New corpor ate brand identity i s much mo re than a co smeti c ch ange. By adopting as si mple and po wer ful as Barod a sun.

1953: BOB established a branch in Mombasa and another in Kampala. industri es and co mmerce of the state and adjoining territo ri es. and deposit of money and a po werful factor in the development o f art. Gujarat. I t has been a wisely orchestr ated gro wth. Fo llo wing the maharaja·s wor ds the e mbl em has been cr afted to represent the         1908-1959 1908: Maharaja Sayajirao Gaekwad III set up Bank of Baroda (BOB). Mah ar aja Sayajir ao Gae kwad. 1956: BOB opened a branch in Dar-es-Salaam.and with a pai d up capital o f Rs. 1910: BOB established its first branch in Ahmedabad. 1957: BOB established a branch in London.   1960s 1961: BOB merged in New Citizen Bank of India. This merger helped it increase its branch network in Maharashtra.   1962: BOB opened a branch in Mauritius. 1963: BOB acquired Surat Banking Corporation in Surat. THE BANK O F BAROD A. 10 . 1959: BOB acquired Hind Bank. The founder. body and so ul of what has no w beco me a ban kin g legend. 10 lakh s started th e le gend that no w tr anslated into a stron g and tr ustwo rthy fi nanci al body. saw ´a ban k of this nature will prove a ben efi ci al agency fo r lendin g. with hi s insight i nto th e fu tur e.BOB also opened a branch in Fiji. 1954: BOB opened a branch in Nairobi.µ These words were etc hed i nto th e mind. sicial pri de and the visi on of helping other s to gro w and gro win g i tself i n turn. involving corpor ate wisdo m. tr ansmission.

in 1954). 1979: BOB opened a branch in Nassau.   1978: BOB opened branch in New York and another in the Seychelles.  1980s o BOB opened a branch in Bahrain and a representative office in Sydney. 1974: BOB opened a branch each in Dubai and Abu Dhabi. both in Uttar Pradesh. The Brussels branch was aimed at Indian firms from Mumbai (Bombay) engaged in diamond cutting and jewellery having business inAntwerp.  1976: BOB opened a branch in Oman and another in Brussels. 1975: BOB acquired the majority shareholding and ma nagement control of Bareilly Corporation Bank (est. the Bahamas. o BOB incorporated its operations in Uganda as a 51% subsidiary. Since then. including BOB. Nainital Bank has expanded to Uttarakhand State. 1964: BOB acquired two banks.    1965: BOB opened a branch in Guyana. Australia. a major centre for diamond cutting.  1969: The Government of India nationalized 14 top banks. Umbergaon People·s Bank in southern Gujarat and Tamil Nadu Central Bank in Tamil Nadu state. 1967: The Tanzanian government nationalized BOB·s three branches there and transferred their operations to the Tanzanian government-owned National Banking Corporation.     1970s 1972: BOB acquired Bank of India·s operations in Uganda. 11 .  1964: BOB lost its branch in Narayanjanj (East Pakistan) due to the Indo -Pakistan war. with the government owning the rest. It is unclear when BOB had opened the branch. 1928) and Nainital Bank (est.

40%) established Indo-Zambia Bank (Lusaka). but closed its representative office in Sydney. which had a branch network in Delhi. At the time. Each of the three banks took an equal share. BOB also opened an Offshore Banking Unit (OBU) in Bahrain.   1990s 1990: BOB opened an OBU in Mauritius.  1991: BOB took over the London branches of Union Bank of India and Punjab & Sind Bank (P&S). in Hong Kong. a licensed deposit taker. Bank of India (20%). Bareilly had 64 branches. including four in Delhi. o BOB also acquired Punjab Cooperative Bank in a rescue.  1985: BOB (20%). 12 . The Reserve Bank of India ordered the takeover of the two following the banks' involvement in th e Sethia fraud in 1987 and subsequent losses.   1997: BOB opened a branch in Durban. The Government of India is still the largest shareholder. a restricted license bank. The now wholly owned subsidiary became Bank of Baroda (Hong Kong). P&S·s branch had been established before 1970 and Union Bank·s after 1980. Central Bank of India (20%) and ZIMCO (Zambian government.  1992 BOB incorporated its operations in Kenya into a local subsidiary with a small tranche of shares quoted on the Nairobi Stock Exchange.o BOB. owning 66% of the bank's equity. Apparently this was a response to regulatory changes following Hong Kong·s reversion to the People·s Republic of China. Union Bank of India and Indian Bank established IUB International Finance.   1993: BOB closed its OBU in Bahrain. 1998: BOB bought out its partners in IUB International Finance in Hong Kong.  1999: BOB merged in Bareilly Corporation Bank in another rescue.  1988: BOB acquired Traders Bank. 1996: BOB Bank entered the capital market in December with an Initial Public Offering (IPO).

BOB also opened a representative office each in Kuala Lumpur. 2007: In its centenary year. China (02/08/2008).o In Guyana. but closed its Harrow Branch in London.Malaysia. and the other two banks will invest 30% each. and Guangdong. The new bank will reside in Kuala Lumpur. o BOB added a branch in Mauritius. BOB's total business crossed 2. BSB was established in 1946 but traced its origins back to 1871 and its function as the treasury office of the Benares state. BSB had acquired Bareilly Bank (est.    2000s 2000: BOB established Bank of Baroda (Botswana). The Reserve Bank of India (RBI). Bank of Maharashtra (BOM).   2003: BOB opened an OBU in Mumbai. its branches crossed 1000. 13 .   2006: BOB established an Offshore Banking Unit (OBU) in Singapore.  2008: BOB opened a branch in Guangzhou. with seven branches. BOB will invest 40%. 2004: BOB acquired the failed Gujarat Local Area Bank. has approved a joint venture between BOB.  2005: BOB built a Global Data Centre (DC) in Mumbai for running its centralized banking solution(CBS) and other applications in 1900+ branches across India and 20 other counties where the Bank is operating.  2002: Bank of Baroda (Uganda) was listed on the Uganda Securities Exchange (USE). and Oriental Bank of Commerce (OBC) to set up a bank in Malaysia.09 lakh crores. and its global customer base 29 million people. Bank of Baroda Guyana. BOB incorporated its branch as a subsidiary. 2002: BOB acquired Benares State Bank (BSB) at the Reserve Bank of India·s request. and returned to Tanzania by establishing a subsidiary in Dar-es-Salaam. which has a large population of Indians. BOB also opened a representative office in Thailand. The initial capital required will be US$78 million. PRC. it also had taken over Lucknow Bank in 1968. 1934). In 1964. The acquisition of BSB brought BOB 105 new branches. The JV is awaiting approval from the Malaysian Central Bank.

Total Business crosses 400000 crores. 2009: Bank of Baroda registered with the Reserve Bank of New Zealand. 14 . enabling it to trade as a bank in New Zealand (2009/09/01)   2010s 2010: Bank of Baroda became the 3rd Largest Bank in India when it over took ICICI Bank.

care and competence. 15 .Mission statement To be a top ranking National Bank of International Standards committed to augmenting stake holders' value through concern.

GLOBAL PRESENCE OF BANK OF BAROD A BRANCHES Bahamas Bahrai n Belgium China Fi ji Islands Hong Kong Mauriti us Republic of S outh Afri ca Seyc helles Si ngapore Sultanate of Oman Uni ted Arab Emirates Uni ted Kingdom Uni ted States Of America SUBSIDIARIES Bot swana Ghana Guyana JOINT VENTURE Zambia REPRESENTATIVE O FFICES Australi a Mal aysi a Kenya Thailand Tanz ani a Trinidad & Tob ag o Uganda 16 .

B aro da Chai r man and Managing directo r: Mr.C-26. R egd he ad office : Bank of Baroda Head offi ce Surajplaza.Mallaya I ndustry: Products: Banki ng and allied industrie s Savings Loan produ ct including agr iculture.. Say aji ganj. G-bloc k. re tai m 17 . Bandra Kurla Co mple x. SME and Who lesale Investmen t credit Tre asury Credit card Asset management and other allied banking activities Websi te: www.banko fbaroda.D. M. Mumbai. 1908 Corpor ate office: B ank of Barod a.PROFILE OF BANK OF BARODA Brief introduction: Type: F o u nd e d : Public 20th july. Plo t no. India. Baroda Corpor ate Centre .

.43 18 . Bandra Kurla complex. Mumbai 400051 CONTROLLING OFFICES Zonal offices .C-26. Sayajiganj Baroda 390005 Corporate office Bank of Ba roda Baroda Corporate Centre Plot no.OFFICES AND BRANCHES Registered office Bank of Ba roda Head office Suraj plaza 1.10 Regional offices. Block G.

R E S E A R C H M E T H O D O LO G Y Research i n common p arlance refers to knowledge. in this researc h. he must decide the general idea of interest or aspect of a s ubject matter t hat he would like to inquire int o Essentially. the p roblem studied was ´TO S TUDY THE NON INTERES T INCOME O F NEW G ENERATIO N PRIVATE BANKS AND DRAW A COMPARISION WITH THAT OF BANK OF BARODAµ 19 . Here. org ani sing and evaluating data. making decisions and reac hing c onclusions. According to Cli fford Wood y researc h comprises d efining and redefi ni ng problems. One can also d efine research as a sci enti fic and systemati c searc h f or pertinent informati on on a specific topi c. and at last carefully testing the conclusion to determine whether they fit the formulated hypothesi s. When we talk about researc h methodolog y we not only talk about researc h methods but also c onsider the logi c behind the methods we use i n t he context of our research stud y and explai n why we are not usi ng others. The research process consists of the following steps Formul ating the researc h problem  Extensive literature survey  Developi ng the hyp othesi s  Sampling  C ollection of data  Dat a analysis  Interpretation and findings  Recommendati ons and suggestions FORMULATING THE RE SEARCH PRO BLEM At the very onset the researcher must si ngle out the problem he wants to study i. two step s are involved in formul ating the researc h problem ² studying the problem thoroughl y and rephrasing the same into meani ngful conclusion from an analyti cal poi nt of vi ew. formulati ng hypothesi s or suggest soluti ons. Research method ol og y is a way to systematically solve t he research problem.e.

A sample can be drawn throug h the following methods1. a compari son has been tri ed. Earlier studies on the subject were carefully studied. In thi s project it was believed that the bank needs to work on cert ai n aspects to i ncrease its non interest i ncome. Multi stage sampli ng 8. Si mple rand om sampling 3. the c omp onents. Websi tes of related comp anies have also been vi sited. income statements and schedul es of bank of Baroda and other leadi ng private banks were studi ed and wherever possible. the researcher should undertak e extensive li terature s urvey connected wi th the problem. Since thi s p op ulati on may be too larg e and the researcher may not be able to study all the items i n the population.E XTE NSIVE LITE RATU RE SURVE Y Once the problem is formulated. The balance sheets. Systematic sampli ng 4. C luster sampling 7. As suc h the manner in whi ch researc h hyp othesi s are developed is p articularly i mportant since they provi de the foc al p oi nt for researc h. Sequential sampli ng 20 . I t is a tentative assumpti on made in order t o draw out and test i ts l ogical and empiri cal consequences . Deliberate sampli ng 2. Further. DE VE LPOI NG H YP OTHE SIS After the literature survey the hyp othesis is d eveloped. SAMP LI NG All the items under consi deration in any field of inquiry constitute a UNIVERSE or POPULATION. features and other issues rel ated to non interest i nc ome were studied. Stratifi ed sampling 5. it becomes necessary to draw a s ample that would r epresent the total populati on and mak e the work of researcher muc h easier. Quota sampli ng 6.

it is collected throug h mag azines. newspapers. C OLLE CTIO N OF D ATA Ther e are several ways of c ollecting dat a. has the same prob abi lity of being selected. SECONDARY DA TA. etc. Also. i n case of finite universe.In thi s is collected directly from the sample bei ng studied. There are 2 types of d ataPRIMARY DATA. ANALYSI S OF DATA Ther e are various types of tools that can b e used to interpret and analyse the d at a coll ected.IC ICI BANK. the data has b een repres ented in a tabular form and percent ages have been calculated for easy c omp arisons. graphs. I NTE RPRE TATI O N AND FI NDI NGS 21 .c ost. etc.AXIS BANK & HDFC BANK. j ournals. In thi s study. like. SAMP LE SIZE A sample size of 3 banks was selected.  Secondary data was collected from the websites of the banks and also vari ous other related websites. simple random sampling has b een ad opted by selecti ng 3 private banks. In thi s study Pri mary data was collected from the b anks i n the form of t he list of the s ervice c harg es of each bank. ratios. the data has been expressed in graphical form for ease of c omprehensi on. The method chosen was ´si mple random samplingµ. This type of sampli ng i s known as Chance sampling or probabili ty sampling where each every item in the population has an equal chance of i nclusi on i n t he samp le and eac h one of the p ossible samples.ti me and ot her resources at the di sposal of the researc her. whi ch di ffer in context of money. rel ated to the subject matter. percentages.

Fi ndings are the outcome of the researc h work.On the b asis of t he analysis. inference is drawn and the fi ndings are presented. obt ai ned after analysi s and i nterpretati on of the findi ngs. RECO MME NDATIO NS AND SU GGESTIO NS On the b asis of t he st ud y. various rec ommendati ons are made to the comp any to help the org ani sation to achieve its goal and objective. OBJECTIVES OF THE STUDY 22 .

INTRODUCTION 23 . y To identify the areas of strengths and weaknesses of bank of Baroda. y To compare the non interest income of Bank of Baroda with that of leading private banks. y To suggest ways to Bank of Baroda to increase its non interest income.y To study the sources of non interest income of the banking sector. y To determine the contribution of the various components of non interest income towards the total noninterest income.

assisting companies to issue new equity financing. building. As compared to the developed world. the Indian banking sector.µ The spread is the difference between the interest a bank earns on loans extended to customers. securities commissions and wealth management. Components of non interest income The major components of non interest income in our banking sector are as follows: 1. sale of land. 6. such as trading of securities. Non-interest income is earned by providing a variety of services. Commission/ exchange and brokerage 2. and other types of noninterest income. Miscellaneous income source which includes advisory. trading revenue. Interest income 2. service charges. apart from the relying on traditional sources of revenue like loan making are also focusing on the activities that generate fee income. profit and loss on revaluation of assets etc. Share of various sources of non interest income 24 . its contribution to the total income of the Indian banking was 25% as on 31st March 2008. It is also earned from any securities that the banks own. Interest income is generated from what is known as ´the spread. Profit or loss on Exchange transaction etc. Profit or loss on Sale of investments 3. Non-interest income.There are two broad sources of bank revenues: 1. Profit/loss on revaluation of investments 5. trading etc. such as treasury bills or bonds. Profit or loss Sale of land& buildings 4. While noninterest income plays an important role in banking revenues in the developed world. corporate etc and the interest paid to depositors for the use of their money.

miscellaneous income and exchange transactions.The share of various sources of noninterest income to the total income of banking sector as on 31st march 2009 is shown in the pie chart above. 25 . In the above figure we find that the highest contribution to the non interest income has been of the commission followed by sale of investments.

 The report draws a comparison among BANK OF BARODA with leading private banks like.A COMPARATIVE REPORT ON THE NON INTEREST INCOME AND ITS COMPONENTS IN THE PAST 3 YEARS. In 000s) 26 .  The figures in the given report have been obtained from the websites of the respective banks by using their balance sheets and annual reports.ICICI BANK. HDFC BANK & AXIS BANK.  Thousands have been omitted in the following report for the sake of convenience. (Rs.

3% MISC. 57 % 3 5.2% 1 2. 6% 62. 55% 1 2. % OF NON INTEREST I NC 56258933 560531 27 43308555 24572966 1 7145033 12 92 3812 21 73261 3 13207034 7789647 7 4 550 3 6 5401 678 4728501 74 % 63 .77% 1 8. INCOME 3306440 65 5833 3091 735 (1520425) 4 3 0 3 69 1 02967 838792 622272 483343 70 74 4 0 8 6885752 4887763 % OF NON INTEREST I NC 4. 5% 1 3 .4% 1 1 .2% 18.46% 1.36% 1 3 .95% 1 6.18% 9.23% 75..88% 6.64% 25.IC ICI BANK HDFC BANK AXIS BANK BANK O F BARODA 2009 2008 2007 2009 2008 2007 2009 2008 2007 2009 2008 2007 TOTAL INCOME 3869627 55 3 95 991 0 5 7 289234602 196228646 123981 512 81 641693 137323637 88008039 5 4 7 1 7 665 1 83929215 1 4 3 0 6667 6 1 03 858782 TOTAL NON INTEREST INCOME % OF TOTAL INCOME 76037271 881 07628 69278726 32906035 22831425 1 5162345 28968781 17954888 1010111 3 2757 6580 20510361 13817927 1 9.46% 4.ETC. 6% 1 7.4% 1 2. 96% 12. 55% 77.67% 75.ETC P/L ON FOREIGN EXCHAN GE TRANSACTIONS % OF NON INTEREST I NC 334823 3 1 1519500 448491 5 - - - - - - 322241 109381 318721 841 46 1 10171 9 6439626 5986077 2831 292 1903574 35 95037 207481 6 1248471 3723890 2 787877 2392848 0.27% 6.95% 9.57% 21.34% 34. (51 40339) ( 680855) (360732) (2 79856) 7 7 7 664 59986 - - - - - - 1 75113 65 60 69 1 152224 41890 695 6 (1 054) (81 999) ( 1517 62) ( 29101) (4 3 9) 3 662 128475 INCOME EARNED FROM DIVIDENDS.48% 7. 0 3 % 32.9% 3.09% 85.1 % 1 2. 65 % 22.68% 21 .12% 27% 26.1 1% 1. 3 7 % 27 .3% .4% 1 8.34% 1 6. 18004745 1 8802235 1 11 52403 4105383 1640111 ( 744090) 2884338 2202 528 6087 53 9001 444 53 22011 1 3 61 61 9 % OF NON INTEREST I NC 23.4% 18.3% COMM.09% 20.BRO AND EXCHANGE.55% 1 2.34 % 1 3.8% 2.25% 23.65% 3 3 .5% 1 5% 14 .85% P/L ON REVALUATI ON OF ASSETS P/L ON SALE OF LAND.74 % 4.22% P/L ON SALE OF INV.25% 9.5% 7 4.8% 25.02 % 7 3 .

3. ich is a positive indication. CHA ENGES INVOLVED1. 2. brokerage and exchange as this is the area whe re it is lagging behind from the private ba nks. High cost and less expertise involved in launching of innovative products/services as per the customers· expectations.  Bank of Baroda needs to focus more upon its income from commission. Not aggressive direct customer interaction of public sector banks. Technology requirements.  One of the most powerful resources of non interest income for bank of Baroda is miscellaneous income.  Bank of Baroda also excels in income from foreign tra nsactions. as com ared to ot er private banks (except axis bank).30% 25% 20% ICICI 15% HDFC AXIS 10% BOB 5% 0% 2007 2008 2009 FINDINGS T e t ta nonintere t income of ba nk of Baroda is gradua y increasing at a steady rate. ¢¢     ¤ ¤ ¥ ¥     £ ¢ ¡     28 .

c h a n g e a n d B r ok e r a g e r o f i t on s a l e of L a n d .54% 28305856 40242 6102097 480775 0082) 177218 29 . B u i ld i n gs a n d O t h e r A s se t s r o f i t on c h a n g e r a n s a c t i on s r o f i t on s a l e of I n v e stm e n t s r o f i t on r e v a l u a t i on of I n v e s t m e n t s is c e l l a n e o u s I n c om e     © ©     ¦      ¦ ¦ ¦ ¦ 23.68% 9468310 827 715126 9169903 § 11697) § 7310496 ¨§ ¨§  § § ot a l n o n i n t e r e s t i n c om e o f t ot a l i n c om e Com m i s s i o n .s on 1st ch 2010 H D FC B A N K 161729000 076106 B A NK O F B A R OD A ot a l i n c om e 202001151 29652965 14.

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