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Email: Haley Amacher

Haley Amacher

Professional Summary

Detail-oriented insurance professional with strong technical skills and the ability to learn concepts quickly.
Other skills include experience with training new team members, instituting and designing new training programs, and exceptional
customer service.

Skill Highlights
Communicates effectively Strong knowledge of Insurance Licensing
Listening skills Sharp problem solver
Critical thinker Energetic work attitude
Excellent research skills Inventory control familiarity
Detail oriented Customer service expert
Microsoft Word, Excel, PowerPoint Invoice processing
Team leadership Analytical
Professional demeanor Exceptional writing skills

Work Experience

Starbucks August 2016 to Current

Longmont, CO
Provides friendly and polite service and beverage crafting skills. Exhibits leaderships skills as well as exceptional communication
skills when working on the floor with others in the peak morning times. Designated Partner of the Quarter for the first quarter of
2017. Certified Barista Trainer. Exceptional customer connection skills.

State Farm December 2014 to August 2016

Claims Processor
Greeley, CO
Processes claims in a timely and professional manner. Assists customers with controversies. Demonstrates a high efficiency in
multitasking. Trained to pay close attention to detail and investigate situations to determine liability. Impeccable customer service
skills, including communication, resolving issues, providing personal, caring and simple solutions for customers.

State Farm February 2012 to December 2014

Licensing Technician
Irving, TX
Prepared necessary paperwork to process insurance sales and renewals. Submitted up-to-date activity and production logs to
agency management for review. Pursued continuing education and training programs to continue professional development.
Presented and clearly explained insurance licensing options to clients based on their needs and goals. Drafted quarterly reports for
management review. Promoted client retention through high-quality service and follow through.

AMC Theatres February 2010 to 2012

Grapevine, TX
Managed team of 60 of professionals. Served as mentor to junior team members. Identified
inefficiencies and made recommendations for process improvements.


Last updated: 09/01/2017 1

Website Email: Haley Amacher

Coppell High School Graduated 2010

North Central Texas College Attended August 2011-2013

Last updated: 09/01/2017 2