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LOG BOOK

SUMMARY OF ACTIVITIES

WORKING WEEK: 1
Date Work Summary/Weekly Activities Duration Remarks

My first day start at 31/7/2017 due to misprint


documents from TNTs HQ . I was assigned in FedEx
Corp which located next two buildings . FedEX and TNT
is planning to merging during the new year , thus I might
be end my internship as FedEXs Intern .

When I were assigned in FedEX , I was ask to settle


down Duty and Tax Notifications task . The duty and tax
notification is a job of sending email to hundreds of
customer during certain period of time .

The KPI of FedEX email notification is before 12 pm for


everyday . The duty and email notification done for
confirmation amount of tax from custom to customer .
Customers need to approve the amout the shipment
should be cleared .

Job summary Morning : 9am


Duty and Tax Notification 12pm
Noon :
31/7/2017 3.00pm 5.00
4/7/2017 pm

Name of Supervisor : ...


Designation :

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LOG BOOK
SUMMARY OF ACTIVITIES

WORKING WEEK: 2
Date Work Summary/Weekly Activities Duration Remarks

The job of sending duty and tax email notification is


continuous as it is our job . The average of everyday
email is about 400 emails for morning and noon session
.

In our second week , were learning new things which is


Duty & Tax
scanning the paperwork . Scanning paperwork is
Notification :
required for paperwork movement . As from week 1 ,
9am to 12pm
we were assigned to be in Customer Service ( Custom )
& 3pm
Department .
-5.30pm
The paperwork movement is transferring paperwork
Scanning
from Customer Service ( Custom ) Department to
paperwork :
Clearance Department before parcels is ready to
In between of
shipped . Scanning paperwork is for tracking purpose .
free times
about 1 2
As for second week, were busy handling duty and tax
hours
email notication and scanning paperwork . The second
week is tougher because one person from this task is
back to HQ . Thus , my job is double up .

Job Summary
Duty and Tax Notification
Scanning paperwork

7/8/2017
11 /
8/2017
Name of Supervisor : ...

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LOG BOOK
SUMMARY OF ACTIVITIES

WORKING WEEK: 3
Date Work Summary/Weekly Activities Duration Remarks

As previous weeks , my job is continuous as sender


of duty and tax notifications . But in this week , its
getting tougher as my partner is taking absent for
one day . Its my chance to taste the stress and
hectic . The week also stressful for me because the
company is changing their systems and make me
Duty & Tax
more confuse .
Notification :
9am to 12pm &
As for this week , my job is add up to update
3pm -5.30pm
customer profile . The customer profile is important
because every job and clearance need to refer with
Scanning
customer profile . When FedEX going to merge with
paperwork :
TNT , the TNTs clients will become FedEXs clients
In between of
and its where the task begin . free times
about 1 2
The updating profile is needed to match between hours
new and old account number .When the data is
matched , the profile consider updated . Updating
Customer
Profile
In between of
Job summary free times
Duty & Tax Notification about 1 2
14/8/2017 Scanning paperwork hours
18 /8/2017 Updating customer profile

Name of Supervisor : ...


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LOG BOOK

SUMMARY OF ACTIVITIES

WORKING WEEK:
Date Work Summary/Weekly Activities Duration Remarks

I was assigned back to TNT Express Worldwide


upon the Week 4 . When I were ask to stay in FeDex
, the main reason is due to TNTs system is hacked
by malware virus . Thus , the TNTs shipment is
transferred to FeDex for certain period of time .

Our job is TNT is start with declaration process . The


declaration process is require to return the K2s form
to customers . Due to systems broke down , I need
to manually fill the form . The form for daily basis is
about 100 200 customers .

This activities had give me some knowledge which is


every export and import activities need to return to
customer for their record . Other than that , I also
need to update every declaration in the systems in
order for company and customer to easily tracked
the operation .

I also learned the process of custom clearance .


Process of custom clearance is needed to make
every shipment is delivered successfully . The
custom clearance is the process to assigned the duty
and tax for customers . Our job is to confirm with
customer either they agree or not with the amount
given .

Another job accomplished is also I did call customer


for their custom clearance confirmation . Its the
21/8/201
7 process require customers to provide catalogues or
25/8/201 any image for custom checking . Custom need to
7 know at what categories the item or shipment in .
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