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Part A: Content Design

Course Title Operations Management

Course No(s) MBA ZG526

Credit Units

Credit Model

Content Authors Sandeep Kayastha

Course Objectives (CO)

CO-1 To introduce fundamental concepts of operations management

CO-2 To introduce techniques of forecasting, process analysis, location and layout decisions, work study,
production planning, project layout product design, production planning, quality tools, JIT


T1 Operations Management. Jay Heizer and Barry Render. Pearson Education. NOIDA. Eleventh Edition.

Reference Books

R-1 Operations Management in the Supply Chain. Roger G Schroeder, Susan Meyer Goldstein and M Johnny
Rungtusanatham. McGraw Hill. New Delhi. Sixth edition. 2013.
R-2 William J. Stevenson. Operations Management. McGraw Hill. New Delhi. Eleventh Edition. 2015.

R-3 Operations and Supply Chain Management. Richard B Chase, Ravi Shankar and F. Robert Jacobs
McGraw Hill. New Delhi. Fourteenth Edition. 2014.

Content Structure

Location Strategies 5.1.3. Reducing risk with incremental changes 5.2. The Productivity Challenge 1.1. Defining a Product 3.6.4. Operations and Productivity 1. Four process strategies 4.8.2. Retail layout 6.2. Strategic Planning. Warehouse and storage layouts . Capacity 4. Product Development Continuum 3.1. Selection of equipment 4.9.3. Global Operations Strategy Options 3. The strategic importance of layout decisions 6.4.7. New Challenges in Operations Management 2. Issues for Product Design 3. Special consideration for service process design 4. Layout Strategies 6.7. Goods and Services selection 3.3. Core Competencies.1. Organizing to Produce Goods and Services 1.2.3. Achieving Competitive Advantage though Operations 2.5.5. Factors that affect location designs 5. Service location strategies 5. The Heritage of Operations Management 1. Generating new products The strategic importance of location 5.10. Operations for Goods and Services 1.2.2. What is Operations Management? 1.4.4. Production technology 4.3. Geographic Information Systems 6. Types of layouts 6. Operations Strategy in a Global Environment 2.6. Issues in Operations Strategy 2. Service Design 4.1. Design of Goods and Services 3.8.4. Strategy Development and Implementation 2. Process redesign 4. and Outsourcing 2.5. Technology in services 4. Methods of evaluating location alternatives 5. Documents for Production 3. Bottleneck analysis and Theory of Constraints Process Analysis and Design 4. Process Strategy & Capacity and Constraint Management 4. Product development 3.

2.2. Human resource strategy for competitive advantage 7.3. Seven steps in the forecasting 8. Labour standards 8.3.6. Dependent demand 11.5.4. Time series forecasting 8. Inventory models for independent demand 9.3.7. The strategic importance of forecasting 8.3. Lot-sizing techniques 11. MRP Structure 11.4. Single-period model The importance of Forecasting 9. The planning process 10.1. Material Requirements Planning (MRP) 11. Repetitive and product-oriented layout 7.4.8. and Work Measurement 7. Work cells 6. Aggregate planning 10. Inventory models 9. Forecasting 8. Fixed-period (P) model 10.2. Job Design.7. Probabilistic Models and safety stock 9. Fixed position layout 6. Process-oriented layout 6. Methods of aggregate planning 10. Monitoring and control 8. Aggregate planning strategies 10.5. The visual workplace 7.1. Revenue management 11. MRP Management 11. Methods analysis Ergonomics and Work environment 7. Job design 7. Aggregate planning in services 10. Dependent inventory model requirements 11.6. Labour planning 7. Managing Inventory 9. Associate forecasting 8.6. Enterprise Resource Planning (ERP) . MRP in services 11. 6.3. Human Resources.7.6.6. Inventory Management 9.7. The nature of aggregate planning 10.6.1. Forecasting in the service sector 9.

5. Loading jobs 12.3.1. Project planning 15. The role of inspection 13. Lean operations in services 15. Just-in-time 14. and Lean Operations 14.3. Determining the project schedule .2.4. Managing Quality 13. Tools of TQM 13.4.4. Project scheduling 15.3. Lean operations 14.5.2. Quality and strategy 13. Sequencing jobs 12. Short-Term Scheduling 12. Project controlling 15. Just-in-time.5.12. TQM in services 14.5.PERT and CPM 15.2. Finite capacity scheduling 12. Scheduling process-oriented facilities 12. TPS. Toyota Production system 14. Project Management Techniques.1.1.6. the Toyota production system. Scheduling services 13. Project Management 15.1. Total quality management 13.3.2. and lean operations 14. JIT. The importance of short term scheduling 12.6. The importance of Project management 15.4.

JIT partnerships. product life cycle. moving-average. explain global operations strategy options. forecasting accuracy  Conduct ABC analysis  Define operations management. seven tools of quality. net requirements plan  Compute single-factor and multi-factor productivity. and utilization describe a product development systems  Develop seasonal indices. . tools of methods analysis. how time based competition is implemented. critical path  Describe documents needed for production. seven wastes and the 5S. exponential and trend methods of forecasting. Centre of gravity method. product-oriented layout.  Determine lot sizes for lot-for-lot.  Perform bottleneck analysis  Use tools of process analysis. ways to establish labor standards. process strategies.Learning Outcomes (LO): The student will be able to -  Apply factor rating method. effective capacity. quality and TQM. MRP. product structure  Draw Gantt loading and scheduling charts. a tracking signal. sales and operations planning. Kanban  Determine design capacity. normal and standard times in a labor study. operational strategies for developing aggregate plan major issues in job design. three strategic approaches to competitive advantage. cycle counting. how to achieve a good-process-oriented layout. ERP. capacity. AON networks  Explain difference between goods and services. labor-planning policies. when fixed position layouts are appropriate. naïve. how to balance production flow in a repetitive or product-oriented facility  Identity identify critical variables in enhancing productivity. major factors that affect location decisions. aggregate planning. EOQ and POQ. work cell and the requirements of a work cell.  Build gross requirements plan. reorder point and safety stock. EOQ model. priority sequencing rules. capacity scheduling. JIT. and lean operations. recent advances in production. TPS.

5 Operations Strategy in a Global T1.1 to 1. Chapter-5 During CH 3. Topic Title Study/HW Resource Reference Pre CH 1.6 Operations and Productivity During CH 1.8 Design of Goods and Services Read T1. Topic Title Study/HW Resource Reference Pre CH 2. Topic Title Study/HW Resource Reference Pre CH 3.1 to 2. Chapter-2 Discussion questions Environment Lecture-3 Type Content Ref.1 to 1.1 to 3.8 Design of Goods and Services T1. Chapter-5 Post CH 3. Chapter-5 Discussion questions and Problems . Chapter-2 Environment During CH 2.1 to 3. Chapter-1 Discussion questions and Problems Lecture-2 Type Content Ref.1 to 2. Part B: Learning Plan Academic Term FIRST SEMESTER 2017-2018 Course Title Operations Management Course Code MBA ZG526 Lead Instructor Sandeep Kayastha Lecture-1 Type Content Ref.1 to 3.5 Operations Strategy in a Global Read T1.1 to 1.5 Operations Strategy in a Global T1.6 Operations and Productivity T1. Chapter-1 Post CH 1. Chapter-2 Environment Post CH 2.6 Operations and Productivity T1.1 to 2.8 Design of Goods and Services T1.

1 to 4.5 Location Strategies T1. Chapter-9.5 Location Strategies Read T1. Discussion questions and Constraint Management problems Lecture-6 Type Content Ref. Topic Title Study/HW Resource Reference Pre CH 4.1 to 6.1 to 6. Chapter-7. Chapter. Topic Title Study/HW Resource Reference Pre CH 7. and Read T1.1 to 4.10 Process Strategy & Capacity and T1. Chapter-10 .1 to 7. Topic Title Study/HW Resource Reference Pre CH 6. Chapter-4 Constraint Management During CH 4.8 Layout Strategies T1.10 Process Strategy & Capacity and T1.1 to 6. Chapter.5 Location Strategies T1. Chapter-7 Constraint Management Post CH 4. Chapter-8 During CH 5.8 Layout Strategies T1. Chapter-8 Post CH 5. Discussion questions and problems Lecture-8 Type Content Ref.1 to 5.10 Process Strategy & Capacity and 7Read T1.1 to 5.9 During CH 6.1 to 4. Job Design. Chapter-9 Post CH 6.8 Layout Strategies Read T1.8.Lecture-4 & 5 Type Content Ref.7 Human Resources.1 to 5. Discussion questions and problems Lecture-7 Type Content Ref. Topic Title Study/HW Resource Reference Pre CH 5.

Chapter-4 Post CH 8. Topic Title Study/HW Resource Reference Pre CH 10. Work Measurement Exercises and problems Lecture-9 Type Content Ref.1 to 7. Chapter-10 Work Measurement Post CH 7. Chapter-4 During CH 8. Chapter-10.7 Inventory Management T1.1 to 10. Chapter-13 Post CH 10.1 to 7. Chapter-13. and T1.1 to 8. Job Design.7 Inventory Management T1.1 to 9.7 Inventory Management Read T1. Discussion questions. Topic Title Study/HW Resource Reference Pre CH 9. Discussion questions and Problems . Chapter-12.7 Human Resources.6 Forecasting T1.1 to 9. Chapter-12 During CH 9. Job Design. Chapter-4. Chapter-12 Post CH 9.6 Aggregate Planning and S&OP T1. Topic Title Study/HW Resource Reference Pre CH 8.6 Aggregate Planning and S&OP Read T1. Discussion questions and problems Lecture-10 Type Content Ref.1 to 10.6 Forecasting Read T1. Work Measurement During CH 7.7 Human Resources. and T1.6 Forecasting T1.1 to 9.1 to 8. Chapter-13 During CH 10.6 Aggregate Planning and S&OP T1.1 to 8.1 to 10. Discussion questions and Problems Lecture-11 Type Content Ref.

Lecture-12 & 13 Type Content Ref.1 to 11. Chapter-15 During CH 12.5 JIT. Chapter-16 Post CH 15. Discussion questions and Problems .5 JIT. Chapter-16 During CH 15.7 Material Requirements Planning T1. Chapter-14 (MRP) and ERP Post CH 11. Chapter-14.6 Short-Term Scheduling T1. Chapter-16.1 to 15. TPS and Lean Operations T1. TPS and Lean Operations Read: T1. Topic Title Study/HW Resource Reference Pre CH 12.1 to 12. Chapter-15. Topic Title Study/HW Resource Reference Pre CH 15.7 Material Requirements Planning Read T1.1 to 15.6 Short-Term Scheduling T1. Discussion questions and Problems Lecture-15 Type Content Ref. Discussion questions and (MRP) and ERP Problems Lecture-14 Type Content Ref.1 to 15.1 to 12.1 to 12. TPS and Lean Operations T1.1 to 11.5 JIT. Chapter-14 (MRP) and ERP During CH 11.1 to 11.6 Short-Term Scheduling T1. Topic Title Study/HW Resource Reference Pre CH 11.7 Material Requirements Planning T1. Chapter-15 Post CH 12.

6 Project Management T1. FN = Forenoon Session No Name Type Duration Weight Day.6 Project Management Read T1. 1 to32) Important links and information: . Session. To be announced EC-2 Mid-Semester Test Closed 2 hours 30% 23/09/2017 (FN) 10 AM – 12 NOON Book EC-3 Comprehensive Open 3 hours 45% 04/11/2017 (FN) 9 AM – 12 NOON Exam Book Syllabus for Mid-Semester Test (Closed Book): Session Nos 1 to 16 Syllabus for Comprehensive Exam (Open Book): All topics (Session Nos. Time EC-1 Quiz-I Online . Date. 5% Aug 2017 Quiz-II Online . Discussion questions and Problems Experiential Learning Chapter-4: Demand forecasting in a supply chain Using Excel for Forecasting Chapter-8: Location Strategies Using Excel for locating facilities Chapter-10: Material Requirements Planning Using Excel for MRP Chapter-12: inventory Management Using Excel for EOQ Evaluation Scheme: Legend: EC = Evaluation Component. AN = Afternoon Session. Topic Title Study/HW Resource Reference Pre CH 16. 15% Sept and Oct 2017 Learning. Chapter-3 Post CH 16. Chapter-3. Chapter-3 During CH 16. Lecture-16 Type Content Ref.1 to 16.1 to 16. 5% Sept 2017 Experiential Online .6 Project Management T1.1 to 16.

Use of calculators is permitted in all exams. 4. Mid-Semester Test and Comprehensive Exam according to the evaluation scheme provided in the handout. It shall be the responsibility of the individual student to be regular in maintaining the self study schedule as given in the course handout. Laptops/Mobiles of any kind are not allowed. Evaluation Guidelines: 1. the student should follow the procedure to apply for the Make-Up Test/Exam which will be made available on the Elearn portal. attend the online For Closed Book tests: No books or reference material of any kind will be permitted. and take all the prescribed evaluation components such as Assignment/Quiz. EC-1 consists of either two Assignments or three Quizzes. 3. If a student is unable to appear for the Regular Test/Exam due to genuine exigencies. Contact sessions: Students should attend the online lectures as per the schedule provided on the Elearn portal. The Make-Up Test/Exam will be conducted only at selected exam centres on the dates to be announced later. Students will attempt them through the course pages on the Elearn portal. 2. Announcements will be made on the portal.bits-pilani. in a timely manner. For Open Book exams: Use of books and any printed / written reference material (filed or bound) is permitted. .in Students are expected to visit the Elearn portal on a regular basis and stay up to date with the latest announcements and deadlines. Exchange of any material is not allowed. However.Elearn portal: https://elearn. loose sheets of paper will not be allowed.

Acceptance sampling . Statistical process control 1.2.1. 1.3. Statistical process control 1. Process capability 1.