You are on page 1of 2

16761 Viewpoint Ln. Huntington Beach, CA 92647• 714-858-0965• josers2k@yahoo.

com

Jose Rodriguez
Objective

Seeking a position that applies my experiences in administration and management, so I can provide an advanced degree of
service and effectiveness in executing the plans and directions set by leadership in achieving the objectives of the
company.

Experience

January 09 – July 2010 SkyTek Digital Media Costa Mesa, CA


Operations Manager / Administrative Assistant
 Worked directly with the C.O.O. to establish firm-wide operating procedures to eliminate variation and place focus on
inputs that lend to company realizing goals.
 Assisted in the Coordination of all vendors, third parties, and affiliates covering Installation, Ad Design, Server
Management, Hardware Supply, and Co-ops, for the successful product rollout in San Diego County, Orange County,
and Coachella Valley, CA
 Liaised with the C.O.O. in the creation of the department checks and balances, for example, when a new account was set
up, the Advertisement Creation Department would receive confirmation of billing from accounting in order to proceed in
the creation of the Digital Advertisement.
 Assisted the C.O.O in Coordinating projects
 Created forms for internal and external use for the company departments including SMS, Installation, Customer Service,
and Billing.
 Supported Sales and Marketing Departments; was responsible for generating new sales lead lists, and assisted in the
creation of marketing collateral for SMS Department use.
 Developed and managed the SkyTek Hispanic Division to establish the company’s presence in the Hispanic Community
and Increased gross profits by 10% annually through the newly developed department.
 Managed the SMS Department (Text message Marketing) which entailed creating SMS Accounts, maintaining
relationship with 3rd party provider, and troubleshooting account features.
 Created customer manuals for product use as well as SMS Brochures to assist the Sales Team during sales presentations.
 Tracked ALL Existing / New SMS Campaigns for both Hosts & Advertisers
 Provided a second tier of customer service with SMS technical questions (Q.A. Calls), provided clients with monthly
reports on opt-in metrics, and advised clients of new methods to market their SMS Campaign to gain more Opt- ins

September 07 – January 09 SafeGuard Group Costa Mesa, CA


Administrative Assistant
 Administrative Assistant to the Executive Team & Founder Kent Rush
 Organized Open houses, Property inspections, Investor meetings and Presentations
 Managed coordination with vendors and third parties including Escrow, Title, Property Management, and Property
Maintenance, to facilitate timely closings of all transactions.
 Worked closely with the Executive team to continually refine internal workflow between all departments to ascertain 6
sigma efficiency levels and streamline transaction processes.
 Developed and maintained property inventory databases in excess of 350 Units
 Conducted quality control reviews of all Real Estate forms and contracts to maintain branch legal compliance
 Managed communication channels between buyers and sellers to ensure excellent client care and assure all necessary
transaction paperwork was exchanged in timely fashion.
 Interviewed and hired qualified customer support applicants based upon evolving client needs and inbound call volume
 Launched the “Post Sale Care Program” to continue the relationship with clients after the transaction to achieve future
business and referrals.
 Increased brokerage reputation, referrals, and customer retention through effective management and training of
customer support call center.

August 06 – June 07 Law Offices of Mehr & Alvandi Irvine, CA


Legal Assistant
 Client Intake Department for Workers Compensation Law Firm
 Created Files for new claims and assigned them to Case Managers
 Generated letters such as Insurance Rep. letter, Client Rep. letter, WCAB Application, AME Offer, PQME Letter,
DWCI, 4600 Letter
 In charge of scheduling injured workers for medical appointments and medical referrals
 Scheduling investigators for client sign-up appointments
 Answering phones, filing, Data Entry
 In charge of opening and distributing new incoming mail

Education

Sept. 2005- Sept. 07 Golden West College Huntington Beach, CA


Golden West College
- Business Administration / Management

Sept. 2001 – June 2005 Westminster High School Westminster, CA


Westminster High School
- High School Diploma

Skills______________________________________________________________

- Bilingual in Spanish and English (Reading, Writing & Speaking)


- Computer Skills: MS Word, MS Excel, MS Outlook, Calyx Point
- 50 wpm & 10 key
- Excellent verbal and written communication skills
- Ability to work independently, multi-task and meet deadlines efficiently
- Initiative and Leadership Qualities, no need for supervision
- Team Player, Responsible, Dependable, and Very Punctual
- Detail oriented and a Fast Learner
- Always willing to learn and willing to accept change

References available upon request