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Welcome Pack

I. Contents
II. List of acronyms.............................................................................................................................3
III. General information...................................................................................................................4
A. Echonet & Phonebook...............................................................................................................4
1. Phonebook.............................................................................................................................4
2. Echonet..................................................................................................................................4
3. Help.......................................................................................................................................4
B. HR related issues........................................................................................................................5
1. My Time Management...........................................................................................................5
2. My Absences..........................................................................................................................5
C. Practical information on Echonet...............................................................................................6
1. Building info...........................................................................................................................6
2. Restaurant & Deli-store..........................................................................................................6
3. Announce visitors..................................................................................................................6
D. Locker........................................................................................................................................7
E. Printer........................................................................................................................................7
F. Drinks.........................................................................................................................................7
IV. The bank....................................................................................................................................8
A. Organization Chart (simplified)..................................................................................................8
B. Subdivisions within the bank.....................................................................................................9
C. Entities.....................................................................................................................................10
1. Business...............................................................................................................................10
2. Governance..........................................................................................................................10
D. Agile@Scale.............................................................................................................................11
E. Process Management..............................................................................................................11
1. General process...................................................................................................................11
2. Level of change....................................................................................................................12
3. Several environments..........................................................................................................13
4. Types of tests.......................................................................................................................13
5. Releases...............................................................................................................................14
V. Customers (since 01/05/2017 Master Data Management).........................................................15
A. Tribe mission & division into squads........................................................................................15
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B. Application Documentation.....................................................................................................15
C. Data dictionary for Customers.................................................................................................15
D. Configuration Management (How to handle documentation).................................................15
E. Mission....................................................................................................................................15
F. Responsibilities........................................................................................................................16
G. Organization chart...................................................................................................................16
H. Project Management...............................................................................................................17
1. Core team............................................................................................................................17
2. Project life cycle...................................................................................................................17
I. Assets.......................................................................................................................................19
1. KL code 115.......................................................................................................................19
2. I-Way code 117.................................................................................................................19
3. Pacific - FB 147.....................................................................................................................19
4. VL code 116.......................................................................................................................19
VI. ATIT..........................................................................................................................................19
A. Mission....................................................................................................................................19
B. Responsibilities........................................................................................................................20
VII. Important concepts.................................................................................................................20
A. Mainframe...............................................................................................................................20
B. Front-end/Back-end.................................................................................................................20
VIII. Useful tips................................................................................................................................21
A. Accesses...................................................................................................................................21

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II. List of acronyms

Acronyms Meaning
Department of the bank
ADM Application Development & Management = IT
ATIT Account, Tarification, Interests and Transactions
BNPPF BNP Paribas Fortis
BO = CSS Back Office = Customer Support Services
CAP-CUI Customer AccePtance CUstomer Identification
CDD Customer Due Diligence
CDM Customer Data Management
CFU Customer Follow Up
CPBB Corporate & Public Banking Belgium
E2E End to End
I&AT Integration & Asset Testing
I&O Infrastructure & Operations
KYC Know Your Customer
LMO Local Mail Office
MDM Master Data Management
PRB Private Banking
RPB Retail Private Banking

Test environment
BAT Business Acceptance Testing
ITAT IT Acceptance Testing
QA Qualifications
UAT User Acceptance Test
UT Unit Testing

Tools
BO Business Object
TPX Terminal Productivity eXecutive

Others
PSP Pointeur Signaltique Personnel
SEPA European Payments
M/D Men / Days
WHK WijzerHoofdKlant
SLV Second Level Acceptance

III.