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Lesson 1: Improving your reading skills in English 39

Lesson 2: What is the TOEIC-Bridge Test? 10 - 14

Reading techniques to deal with the Reading Section

Lesson 1: At the hotel 15 - 18
TOEIC Bridge: Reading Practice
Lesson 2: In a restaurant 19 - 23
TOEIC Bridge: Listening Practice
Lesson 4: At the airport 24 - 29
TOEIC Bridge: Listening and Grammar Practice
Grammar reference 30 - 37
TOEIC Bridge: Vocabulary, Grammar and Listening Practice


Lesson 1: Asking for and giving biographical information 38 - 40

Lesson 2: Talking about past events 41 - 50

TOEIC Bridge Listening and Reading Practice
Lesson 3: Talking about a company profile 51 - 56

Additional Reading Practice 57 - 59

Suggested English interactive software and Websites for 60

further practice.

This booklet material was selected, adapted and designed for instructional purposes
and to be used in the classroom and as a study guide for students.

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The first language skill to practise in this course is READING COMPREHENSION.

Lets study some relevant concepts that will allow you to develop reading comprehension skills and
strategies within a text.

Skimming and scanning are two very different strategies for speed reading. They are each used for different
purposes, and they are not meant to be used all the time. People who know how to skim and scan are flexible
readers. They read according to their purpose and get the information they need quickly without wasting

What is skimming?

Skimming is one of the tools you can use to read more in less time. Skimming refers to looking only for the
general or main ideas. With skimming, your overall understanding is reduced because you dont read
everything. You read only what is important to your purpose. Skimming takes place while reading and allows
you to look for details in addition to the main ideas.
Lets say you are doing research on a long chapter or a web site. By reading the first few paragraphs in detail,
you will get a good idea of what information will be discussed. Once you know where the reading is headed,
you can begin to read only the first sentence of each paragraph. Also called topic sentences, they give you
the main idea of the paragraph. If you do not get the main idea in the topic sentence or if the paragraph
greatly interests you, then you may want to skim more.

What is scanning?

Scanning is another useful tool for speeding up your reading. Unlike skimming, when scanning, you
look only for a specific fact or piece of information without reading everything. You scan when you look for
your favourite show listed in the cable guide, for your friends phone number in a telephone book, and for the
sports scores in the newspaper. For scanning to be successful, you need to understand how your material is
structured as well as comprehend what you read so you can locate the specific information you need.
Scanning also allows you to find details and other information in a hurry.

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On the next page, you will find the article English as a global language.

Before you read

 Skim this text and write the topic you think its discussing. To do that, focus on the words you

Topic of text after SKIMMING: ________________________________________________

 Read the heading or title and think about your personal experience or knowledge.

How much do you know about English? Take this quiz to find out.

1. Do you know why English is considered a global language ?
2. Can you name five countries where English is their official language?
3. Can you name two countries where English is their first language?
4. Do you know why the English language is important in the Internet?
5. Do you know in what situation(s) people need to take an international
examination of English?

 Before reading the article comprehensively, watch a video about English as a global language.
Follow this link:

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(1) Nowadays, there is no doubt that English is a global language. This is because English is already
spoken by a quarter of the worlds population, and millions more learn it every year. It is
certainly the language of politics and diplomacy, science and technology, news, tourism and
transport. Besides, much of the worlds international trade and business is conducted in

(2) People who speak English belong to one of these three groups: those who have acquired it as
their native language; those who have learned it as a second language; and those who are
forced to use it for a practical purpose - educational, professional or administrative. People
from England and the United States belong to the first group because English is their mother
tongue. In the second group, it is possible to find more than sixty countries where English is a
second language. The government, universities and business use it. Some of the people, but not
all, speak it well and use it for certain aspects of their lives because they live in a society that is
mainly bilingual. Canada is a good example of a bilingual country because English and French
are its official languages. Moreover, English is an official or government language in India,
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Pakistan, Bangladesh, the Philippines, Sri Lanka, Malaysia, Hong Kong, Singapure, South Africa,
Nigeria, Ghana, and many other countries. In the third group, there are some countries where
English is considered a foreign language (EFL) and people use it for specific purposes, for
example in Chile people use English to travel, to study, to work in a foreign country, or simply to
surf on the Internet.

(3) It is also clear that the Internet and the English language are good friends. Regarding the use
of English in the Internet, Dr Francisco Garca Pealvo, Vice-Provost of the Technological
Innovation Department of the Universidad de Salamanca, Spain, says that the digital age has
opened a wide variety of possibilities to spread knowledge, and the Internet is the way that
allows direct access to knowledge wherever it is produced and at any time. In fact, 45 percent
of web pages are written in English, - that is, eighty percent of the scientific publications have
been written in English since 1980, ninety-one percent of publications on Biology, Chemistry,
Physics, Medicine and Mathematics have been written in this language since 1991 and a similar
percentage of publications on Social Sciences and the Humanities has been published in English
since 1995.

(4) If you want to study in an English-speaking country or to be promoted at work, the best way to
be ready for those challenges is taking an international examination of English. There are a lot
of certified examinations that can be taken by anyone whose native language is not English.
These are appropriate for people of all nationalities, no matter their first language or cultural
background. The examinations cover all four skills listening, speaking, reading and writing, and
they are designed to assess the learners ability to use English in different fields, such as
business, communication, academic purposes, etc.

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While reading

I. Circle the correct answers.

1.According to the article, English is a global language because _____.

a) It is spoken in England and the United States.
b) It is used for talking about international trade and business.
c) It is already spoken by a quarter of the worlds population, and millions more learn it
every year.

2.Native language is the same as _____.

a) second language
b) first language
c) foreign language

3. According to the article, the Internet and the English language are good friends because
a) There is evidence that shows that a great amount of articles are published in English.
b) People use English to surf on the Internet.
c) There are a lot of English dictionaries online.

4. English is an official or government language in ____.

a) France
b) India
c) Chile

5. There are appropriate international certifications of English for ______.

a) a limited number of people.
b) anyone whose native language is English.
c) people of all nationalities.

After you read

II. For which paragraphs in the text are these good headings? Write the numbers from 1 to 4.

__________ a. How English speakers can be classified.

__________ b. Do you want to get an international examination of English?
__________ c. English is a world language.
__________ d. How much is English used on the Internet?
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After you read, you can also pay attention to the new vocabulary and find out REFERENTS

What is a referent?

In a well-written text, repetition of words is not allowed. Many words are used all the
time to avoid repetition. These words are called referents.

Look at this example:

John met his boss on the street one morning. The boss said Hello and HE answered back
Hi! How are you doing? HE asked, John, are you going to work now? John replied You know, boss,
I have an appointment.

In this text, the subject THE BOSS doesnt sound so repetitive because it is replaced by the pronoun
HE in the other sentences . Therefore, its very important to know what word referents are referring to
to understand the meaning and the main idea of the text.

A referent could be:

o a personal pronoun (I, you, they)
o an object pronoun (him, them)
o a possessive adjective (her, its, our)
o a demonstrative adjective (that, these, those)
o And any other word used to signify another previously mentioned in a text.

III. Go back to the text English as a global language , read it again and find out what these
words refer to.

Example: What does it refer to? (paragraph 1, line 2) It refers to English.

1. What does those refer to? (paragraph 2, line 2) ________________________

2. What does it refer to? (paragraph 2, line 7) ________________________

3. What does it refer to? (paragraph 3, line 5) ________________________

4. What do those challenges refer to? (paragraph 4, line 2) ________________________
5. What does they refer to? (paragraph 4, line 6) ________________________

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IV. Find the words in italics in the reading. Then match each word with its meaning.

__d__ 1. doubt (paragraph 1) a. to gain a skill by ones own ability, efforts or behaviour.

____ 2. belong to ( ) b. of, in or from a country or an area other than ones own.

____ 3. spread ( ) c. with reference to something or somebody.

____ 4. acquire ( ) d. feeling or not being certain or not believing something.

_____ 5. assess ( ) e. to permit somebody/something to do something.

____ 6. allow ( ) f. to estimate the quality or value of somebody or something.

____ 7. foreign ( ) g. to the largest degree; in the majority; mostly.

____ 8. regarding ( ) h. to be member of a group, a family, an organization, etc.

____ 9. mainly ( ) i. to become or make something widely known or available.

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What is the TOEIC-Bridge Test?

The TOEIC BRIDGE evaluates the capacity of non-native speakers to communicate in English
In everyday life and the international workplace. The main objective of the test is to measure
English Proficiency at an Elementary level.

Structure of the test

It consists of 100 multiple-choice questions divided into two sections: Listening Comprehension
and Reading.


This section is divided into three parts:

1 Photographs 15
2 Question-Response 20
3 Short Conversations and Short Talks 15


This section is divided into two parts:

1 Incomplete Sentences 30
2 Reading Comprehension 20

In order to practise some of these parts, you will have to use your knowledge of English
grammar, vocabulary items, listening comprehension as well as reading skills you have learnt.
The following settings and situations usually appear in the test. We will also study them
in units 2 and 3.

OFFICES Telephone calls and messages, procedures and

small talk, planning (date and times)
GENERAL BUSINESS Sales, conferences, meetings, training, bills,
banking, appointments.
DINING OUT Lunches, dinners, restaurants, reservations.

TRAVEL Directions, trains, airplanes, taxis, buses, tickets,

station and airport announcements, hotels,
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Lets practice some reading techniques to deal with the Reading Section of the TOEIC-BRIDGE

Part 5 of the test consists of several short reading passages. In your test booklet you will see a set of
questions and four possible responses for each passage.

You will be expected to choose the best response from the four choices. There are 20 questions in all.

The passages are of various formats and are based on materials that are usually found in everyday life
and workplace situations:

 advertisements (jobs, products or services)

 Charts, graphs or tables (schedules, statistics)
 Correspondence (letters, e-mails, memos)
 Forms (registration cards, questionnaires, orders)
 Notices and signs
 Newspaper and magazine articles


In passages such as advertisements, forms or notices, the questions asked are often about the name of
a person, the place or time of an event, details about organizational changes.

The best way for you to save time is to read:

 the questions before reading the passages
 the short introduction sentence that precedes each passage. This sentence gives an indication
of the type of document.

Read the following advertisement and answer the questions.

1. What is the admission

charge for children?
(A) 4 euros
(B) 2 euros
(C) 8 euros
(D) 16 euros

2. When arent there any

guided tours?
(A) At 3.30
(B) On Monday in Winter
(C) In October
(D) At 4.30

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Read the entire passage once. Do not stop try to understand unknown words. Instead try to
pick out key words and phrases that you know.

Do not let unknown words stop you. Some candidates try desperately to guess what they mean and it
develops a mental block thinking that they contain essential information and candidates often choose
an incorrect answer or do not answer.

To prevent that happens, apply this technique:

* TOEIC Bridge test evaluates learners in different levels. So, it is normal that some questions are
harder than others.
*Concentrate on the general meaning of the passage and use your knowledge of the words you are
familiar with to try and understand the unknown words.

In the article next page, the difficult words have been underlined. Try to read the article without
reading them and then, answer the questions.

1. What is the article about?

(A) Electronic games
(B) Phone bills
(C) Banking services
(D) Opening hours

2. What is the purpose of this article?

(A) To inform about online services.
(B) To close a bank account.
(C) To ask questions.
(D) To attract new readers.

The information needed to answer a question is not always stated directly. Therefore, you may need
to make inferences (i.e. draw conclusions) from the information provided in the passage.

Read the following newspaper article and answer the question.

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1. What is Global West?
(A) A luggage manufacturer
(B) An airline company
(C) A bank
(D) A restaurant

Some of the words used in the reading comprehension passages may be repeated in the question and the four
statements. Being able to identify them can be very helpful but also misleading in some cases.
Example: Read the following sign.
1. Where would this sign most likely be seen?
(A) In a bookstore.
(B) A store selling rings.
(C) A hotel.
(D) A theater.

EXERCISES a) In part 5 of the test, sometimes you will be asked questions about points which
are NOT MENTIONED. For example, What is NOT included?, Which strategy is
NOT implemented?, Which aspect does NOT change? Now, read the
following passage and mark the sentences TRUE or FALSE.

Good News! 1. This document is a greetings card. ___

This is a special offer sent only to our most loyal 2. You must send an email to get details about
customers. Click on the link below for full details the products. ___
on our exclusive price savings or call 0 800 525 028. 3. Customers cannot change their profiles. ___
Our customer service staff is standing by. 4. Customers have to send an email to
You can order over the web or by fax. unsubscribe from the newsletter. ___
If you wish to modify your profile or unsubscribe from this 5. Customers have to call 0800 525 028 to stop
newsletter simply send us an e-mail requesting removal from receiving special offers. ___
our mailing list. 6. By clicking on the link, customers can get
www.specialoffer/ more information. ___
7. This offer is sent to all customers. ___
8. Products can be purchased by sending a fax.

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b) Look at the following company profiles.

Status Parent company Status Subsidiary (100%
owned by Satoshi)
Nationality Japanese Nationality Dutch
Founded 1968 Founded 1972
Headquarters Kobe Headquarters Leeuwarden
Business Activities Home and personal Business Activities Pet nutrition and
care products health care products
Number of employees 125,000 Number of employees 25,000
Worldwide turnover $68,000,000 Worldwide turnover $8,000,000
Main markets Japan, USA, UK, Main markets Holland, Kuxemburg,
Germany, Holland Belgium, Germany

Now, match the questions in A with the responses in B.


a) Norway
1. Where does Satoshi sell its b) 1968
products? c) Cars
d) 25,000
2. How many people does Satoshi e) Holland
employ? f) Home decoration products
g) 125,000
3. What does Klamp produce? h) Finland
i) 68,000,000
j) Food for animals


When you need to find specific information, scan the text. Look through it quickly to find
the information without reading every sentence.

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GETTING STARTED We are pleased to invite you to the first Marketing-Finance
Conference, hosted by the Faculty of Economics & Business
Administration of Maastricht University and Research School
METEOR. 2016. It will attract 600-800 delegates for this high
quality three-day event, attracting a diverse range of marketing
and finance practitioners, students, academia and industry.

The theme for the 2016 international conference brings together researchers
from the marketing and finance disciplines that have been at the forefront of
integrating both disciplines in their research. In addition, captains of
VOCABULARY industry will share with the conference participants their experiences with
adopting the marketing-finance interface.
Convention trips are situations when a person travels because of his/her company necessities.
The person who travels stays in a hotel and usually has meals in restaurants. There are hotels with
different types of facilities where business people hold business meetings.

A) Look at the pictures below and write the name of the service or facility under each picture.

Shuttle bus - car park swimming pool business center electronic safe conference rooms

Shuttle bus

Think of three more services a hotel may offer 1) 2) 3) .......................


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B) Look at the information about these two hotels in the brochures.

C) What facilities and services are there in each hotel?

Make sentences using there is o there are as in the examples in the box.


There is free cable TV in both hotels There are direct-dial telephones in
There is a coffee shop at Hotel Tropicana both hotels
There are non-smoking rooms
available in both hotels.
1) _______________________________________________________________
2) ________________________________________________________________
3) ________________________________________________________________
4) ________________________________________________________________
5) ________________________________________________________________

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TOEIC Bridge practice 1
Exercises to practise Reading: part 2 Reading Comprehension

Vocabulary practice: Facilities and Services at the hotel

Exercise 1: Read the following advertisement and answer the questions:

Continental Park Hotel

The Continental Park Hotel is a superior class hotel ideally located between the picturesque
Old Town in Edinburgh and the business district. It offers various facilities that will make your stay in our
city an unforgettable one. The facilities include:
3 restaurants gift shop maid service business center with PC - fax machine - internet access
Electronic safe fitness room conference center

Hotel regulations
Pets not allowed
Bookings are subject to a 30-dollar fee for any cancelation or change less than 24 hours before
arrival date.
No refund for early checkouts.

1. Who cannot stay at 2. In what case is there an 3. What can be done at the hotel?
the hotel? additional charge?

A. Children A. Early checkout A. Presents can be bought

B. Maids B. Last minute cancelation B. Tennis courts can be served.
C. Animals C. To get a refund C. 30-dollar books can be bought.
D. To access the business D. Cars can be rented.
D. Businessmen

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Exercise 2: Read the following advertisement and answer the questions:


Available daily-except Sundays- from 7:00a.m to 9:00 pm. Clothes picked up before 12:00 pm
will be returned to your room the next day in the morning.


Clothes picked up before 12:00 pm will be returned to your room the same day by 6:00 pm.
(5 dollar extra charge per item)
The hotel cannot be held responsible for incidents resulting from the normal cleaning
processes, loss of buttons or anything left in pockets. All claims must be made within 24 hours
after delivery.

1. When is the regular 2. What is said about the 3. What is the main purpose of
laundry service available? express cleaning service? this notice?
A. Every day A. Clothes are picked up in the A. To sell clothes.
B. After 7 am. afternoon. B. To inform guests.
C. On Sundays. B. Clothes are returned the next C. To give guests a five-dollar
day. rebate.
D. 24 hours a day.
C. It is more expensive. D. To indicate room changes.
D. The hotel takes responsibility for
all incidents.

Exercise 3: Read the following advertisement and answer the questions:

Jimmys corner
The best place to be!
Open Monday-Thursday 5 pm 2 am
Friday 5 pm -3 am and all night on Saturday
DJ and Singers on Thursday from 11 pm
Drinks at half price during happy hour 5:00 -8:30 pm
Live sports on satellite and big screen TV
The best snacks and sandwiches!
436 Green Road Avenue between Carlton and Barton streets Book now! 232 56785

1. What is Jimmys corner? 2. What usually happens between 3. What is the main purpose of
A. A night club 5:00 and 8: 30 pm? this notice?
B. A bar A. Drinks are more expensive. A. To promote Jimmys corner
C. A TV channel B. Jimmys corner is closed. B. To inform people about
C. A DJ performs Jimmys corner location
D. A sports team
D. Drinks are cheaper. C. To describe food and drinks
D. To inform about open and
close days at Jimmys corner

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To do business with special food is very usual nowadays. Whether the meal is with an employer, investor, or
client, picking the right venue is invaluable. It reflects the importance of the meeting and the value you place
on the individuals who are joining you.

Among the aspects that are crucial to any successful power lunch, we can mention: impressive setting,
respectable food and, above all, impeccable service. If these elements are done right, a restaurant can help
you make the deal.

READING how to have a successful business lunch

Business lunches are an enjoyable way to do business but they can be complicated. What
should you talk about? Is it better to be formal or informal? How important is it to listen?
How can you have a good business lunch? Mark Addison works for an advertising agency. He says
that it is important to remember that business lunches are also business meetings. He thinks that
its a good idea to keep things formal the first time that you meet someone. But you dont have to
talk about business all the time. Addison says, You cant talk about work for two hours, so its a
good idea to have some other topics to talk about.
It is also important to listen. Sandra Hughes, who manages a PR company, says, I have lunches
with clients who open their mouth to order and dont close It until the bill is paid. It can be very
boring if someone dominates the conversation and talks non-stop.
What other things are important for a successful lunch? If you dont know what to do, then watch
what your host does. If they have a starter then you can, too. If they drink water, then you do,
too. Choose food that is easy to eat. You can enjoy the conversation without worrying about how
to eat the meal.

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A) Go over the article and select the correct answer.

1. Something that is complicated is: a) difficult to understand. b) easy to understand.

2. A topic is: a) a phrase. b) a subject that you

talk about.
3. At the end of the meal you pay: a) the client b) the bill.

4. Someone who talks a lot about an interesting a) charming. b) boring.

things is:
5. If someone dominates a conversation they: a) talk all the time. b) dont talk.

6. The host is the person who: a) invites you to lunch. b) you invite to lunch.
7. If you worry about something, youre: a) relaxed. b) nervous.

B) In pairs, read the article again and answer the following questions.

1) What is positive about a business lunch?

2) What two tips does Mark Addison mention about a business lunch?
3) When does a business lunch become boring?
4) Is it important to choose the right place to do business? Why?


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A) Before you listen write the name of these dishes under the correct heading. Then, write two
more for each category.

Salmon Salad Fruit Spaghetti Apple pie Rice with beef Steak
soup orange juice ice cream a cup of tea sparkling water

Starter Main course Dessert Drinks

B) Lets practice some useful expressions used in restaurants.


What would you like to drink/eat? Id like to see the menu, please
Would you like to see the menu? We really cant decide. Can you advise us?
Are you ready to order? Id like ........please
Would you like anything else? Can you bring me the bill, please?
Can I recommend the chef's special? What is the chefs special?
Enjoy your meal What do you recommend me?

C) Match the sentences on the left to the responses on the right to make short restaurant dialogues.
1. Could I book a table for three? a. No, thanks. Ill just have coffee.
2. What do you recommend? b. Yes. Ill bring it immediately.
3. Could I have the wine list, please? c. Downstairs, sir.
4. Would you like a drink? d. Do you take VISA?
5. Would you like some dessert? e. No. This is on me.
6. Where are the toilets, please? f. Im sorry. Were full tonight.
7. How would you like to pay? g. Yes. Id like a whisky, please.
8. Please, let me pay. h. I suggest the lasagne
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A) Put the following dialogue in the correct order. Then listen to check your answers.
1. ___You should try the roast duck. Its delicious.
2. ___No thanks. Im full.
3. _1_Would you like a starter?
4. ___Right. Ill get the bill.
5. ___Id like the soup, please.
6. ___Would you like a dessert?
7. ___What do you recommend for the main course?
8. ___Thanks very much. That was a lovely meal. I really enjoyed it.


A) Listen to two colleagues discussing what to eat and tick their choices in the box.
Parma Ham Spaghetti carbonara Red
Mixed salad Sea food pizza Ros
Tomato soup Vegetable lasagne White

B) Listen again and match questions 1-3 to responses a-c

1. What do you recommend? A. I think Ill have the lasagne.
2. What are the pizzas like? B. You must try the Parma ham.
3. What are you having? C. They are not bad, but I recommend the pasta.


A) Listen to the dialogue food for a conference and answer TRUE or FALSE.

1. The conference is at the university.____ 2. Tariq wants some food for the
Conference dinner.____
3. He orders soup for starter _____ 4. Jane doesn't have any salads._____
5. Tariq orders ice cream and apple pie.___ 6. He orders 15 bottles of water ____
7. He also orders large bottles of apple juice ___ 8. Jane offers Tariq tea and coffee._____
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What would you like to eat for each course? Write your own dialogue in a restaurant
(waiter & customer) Look at the menu and add extra information

A: Would you like to see the menu?

B: ____________________________________________________________________
A: ____________________________________________________________________
B: ____________________________________________________________________
A: ____________________________________________________________________
B: ____________________________________________________________________
A: ____________________________________________________________________
B: ____________________________________________________________________
A: ____________________________________________________________________

Role-play your dialogue with a classmate.

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Some frequently asked questions that you may ask if you go to the airport for the first time are:

Where do I check-in for my flight?

What documents do I need to fly?
Is there any special bus service to the airport?
Can I smoke at the airport?
Is there a left luggage facility at the airport?

A) Here is a list of things you do when you travel by plane to another country. Match each phrase
with one of the pictures below.



1. ____________________________ 6. ___________________________
2. ____________________________ 7. ___________________________
3. ____________________________ 8. ___________________________
4. ____________________________ 9. ___________________________
5. ____________________________ 10. __________________________

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B) VOCABULARY AIRPORT. Match each expression with one of the pictures below.


1) 2) 3) 4)

5) 6) 7) 8)

1. _________________________________ 5.___________________________________
2. _________________________________ 6.___________________________________
3._________________________________ 7.___________________________________
4._________________________________ 8.___________________________________


Joe is at the Airport. What does the woman at the check in desk say to him? Complete the dialogue with
the correct information.

WOMAN: Can I have your 1) ____________________and your 2) ____________________, please?

JOE: Yes, here you are.
WOMAN: How many 3) _______________have you got?
JOE: Two.
WOMAN: Have you got any sharp items in your 4) __________________________?
JOE: No, I havent.
WOMAN: And would you like a 5) __________________or an 6 )____________________.
JOE: 7) ___________________
WOMAN: OK. Here is your 8)________________________.You are in seat 9)____________.
JOE: Which gate is it?
WOMAN: 10)_______________.
JOE: Is the flight on time?
WOMAN: Yes, it is. It leaves at 13.20 Enjoy your flight.... 25
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Listen to Joes phone call to Call a Flight. Fill in the gaps with the correct information

Boston trip!
Leaving 24TH ___________________________________ at _________
Arrive Boston Sunday_____________________________ at _________
People travelling _________________________________
Airport ____________Heathrow
Return flight
Leaves Boston at ____________ on Sunday _______________
Arrive London Heathrow at ____________A.M
Price ____________________________ pounds including all taxes.
Pay with______________________.


A) Write your own dialogue in a restaurant (waiter & customer) or at the airport (agent &
passenger). Use the information from the box below. Here you have an example.

Nancy: Hello
Agent: Hello. May I have your ticket and passport?
Nancy: Yes, here they are.
Agent: How many pieces of luggage will you be checking in?
Nancy: Just one, I also have one carry on bag.
Agent: Your luggage is two kilos over the limit. You have to pay an extra charge of $100.
Nancy: No problem. Is cash OK?
Agent: Certainly.
Nancy: Here you go.
Agent: Thank you, have a nice flight.
Nancy: Thank you.

A: How can I help you ?

B: ____________________________________________________________________
A: ____________________________________________________________________
B: ____________________________________________________________________
A: ____________________________________________________________________
B: ____________________________________________________________________
A: ____________________________________________________________________
B: ____________________________________________________________________

B) Role-play your dialogue with a classmate.

Texto adaptado para el Programa de Ingls de la Universidad Central de Chile
TOEIC Bridge practice 2
Exercises to practise Listening: part 1 Photographs

Vocabulary and grammar practice: Actions in Present Continuous, transport, there is there are.

Look at the pictures in your test book and choose the statement that best describes what
you see in the pictures. The first one is an example for you.

Statement B They are looking at the menu 1) (A) ( B) (C) (D)

best describes what you see in the picture.
Therefore, you should answer B.

2) (A) ( B) (C) (D) 3) (A) ( B) (C) (D)

4) (A) ( B) (C) (D) 5) (A) ( B) (C) (D)


Texto adaptado para el Programa de Ingls de la Universidad Central de Chile


Look at the pictures in your test book and choose the statement that best describes what
you see in the pictures.

1) (A) ( B) (C) (D) 2) (A) ( B) (C) (D)

3) (A) ( B) (C) (D) 4) (A) ( B) (C) (D)

Texto adaptado para el Programa de Ingls de la Universidad Central de Chile


These nouns are words that give a name to people and things. We CAN count some things,
But we CANT count others.

They have a singular and a plural form. They are usually physical objects which you can
count, e.g camera (s), gift(s), cigarette(s), table(s),etc.


Do you have a book? No, I dont (have a book) but
I have a book.
Yes, I do (have a book). I have a magazine.
I want an orange.

No I dont have any cigars
I have a lot of books Do you have any cigars?
or any cigarettes.

There are many suitcases here How many suitcases are There arent any suitcases here.

They only have one SINGULAR FORM. They refer to things which are difficult to count
because they are in a mass e.g. wine, perfume, sugar, money, etc,. They also refer to
more abstract things which are not physical objects-e.g. information, advice, happiness, etc


We use SOME
I have some wine for dinner Do you have any wine? No, I dont have any wine
or spirits.
I can give you some advice
Do you have any advice
about travelling.
for me? I cant give you any advice

How much whisky is there? There isnt any whisky.

There are two bottles (affirmative)

Texto adaptado para el Programa de Ingls de la Universidad Central de Chile

We use the expression there is and there are to mention the things or people that exist in a
Affirmative Negative Interrogative
There is a swimming pool There isnt a swimming Is there a swimming pool in
in the hotel. pool in the hotel. the hotel?

There are SOME restaurants There arent ANY Are there ANY restaurants in this town?
in this town. restaurants in this town.


A- AN - SOME or ANY? These two words show quantity as for countable as for uncountable.
AAn is used with singular Some is used with Any is used in negative sentences
countable nouns ONLY: plural countable nouns and questions only, except
and uncountable nouns. for formal requests and offers
Id like a glass of wine, and which begin with could or would.
an apple pie for dessert, There are some suitcases
please in my room (countable) In a question, it is next to
There is some water on a plural noun.
the floor. (uncountable)
Are there any restaurants near
Some is used in questions here? No, there arent any.
which begin with could or
would only. These are formal There arent any bottles of
request are formal requests juice in the fridge.
or offers.

Could I have some sugar with

my coffee, please?

Would you like some coffee,


Texto adaptado para el Programa de Ingls de la Universidad Central de Chile
A LOT OF MANY MUCH, they mean a large quantity or number of something.


We use a lot of in all types We use many We use much with
of sentences with countable nouns uncountable nouns.

There are a lot of students How many people are Can you pay the ticket, please?
in this classroom. coming to the conference? I havent got much money.

There arent a lot of flights How much time do you have?

at the weekend. Just two hours.



There are a few restaurants / There are There is little time / There is a little time
few restaurants in the city.
We use a little to mention that the
We use a few to mention that the quantity is enough.
quantity is enough.
We use little to mention that the
We use few to mention that the quantity is NOT enough.
quantity is NOT enough.
I have a little money. I can lend you some.

I have little money. I cant lend you some.


Texto adaptado para el Programa de Ingls de la Universidad Central de Chile


1. Are these words and expressions Countable or Uncountable? Classify them in the right

a cup of coffee money souvenir baggage suitcase wine a bottle of water

two spoons of sugar a carton of milk time a slice of bread people cheese
news desk information meat ten slices of cheese bread advice

Countable Uncountable
1. 1.
2. 2.
3. 3.
4. 4.
5. 5.
6. 6.
7. 7.
8. 8.
9. 9.
10. 10.

2. Look at the picture of an airport and answer the following questions. Use there is,
there are, some, any and quantifiers.

1. How many planes are there?


2. How many passengers are there?


3. How much rubbish is there?


4. Is there any transport in the airport?


5. Are there any trees near the airport?


6. How many cars are there?


Texto adaptado para el Programa de Ingls de la Universidad Central de Chile

3. Look at the picture and complete the sentences. Use there is, there are, there isnt,
there arent, a, an, the, some, any, few, little.

1-There is_____________milk in the

2- There _____________eggs.
3- There ___________apples and _____
apples are next to the bananas.
4- There ___________potatoes.
5- There ___________pineapple.
6- There ___________carrots.
7- There _____________chicken.
8- There ___________cartons of juice
9- There ____________piece of cake.
10-There_____________ice cream.

4. Write questions with HOW MUCH and HOW MANY. Then, write answers.
There is an example for you.

Coffee / the bag (a lot )

How much coffee is there in the cup? Answer: There is a lot of coffee.

1. coke / the fridge? (two bottles)

________________________________________? Answer: ____________________

2. computers / the office? (just one)

________________________________________? Answer: ____________________

3. money / the bank? (little)

________________________________________? Answer: ____________________

4. people / the conference? (few)

________________________________________? Answer: ____________________

5. bread / the bag? (ten slices)

________________________________________? Answer: ____________________


Texto adaptado para el Programa de Ingls de la Universidad Central de Chile

TOEIC Bridge practice 3
TOEIC Bridge exercises to practise reading: Part 1 Incomplete sentences

Vocabulary and Grammar practice review unit 1

1. All our files are kept 2. Id like to make........with 3. Would you like to.....?
in these... Mr. Hamilton.

A. contracts A. business A. let a report

B. cabinets B. an appointment B. live some information
C. luggage C. a job C. leave a message
D. pens D. some work D. left some notes

4. His.... on how to make 5. She works as a ..... 6. Do you have any vegetarian.....?
an effective presentation in an Italian restaurant.
was very helpful.

A. Ideas A. waiter A. knives

B. suggestions B. widow B. cooked
C. advice C. waitress C. forks
D. plans D. widower D. dishes

7. Id like to.......a table for 8 . Is the .....included in the 9. Would you like to....drinks first?
two. bill?
A. booking
B. reserve A. money A. ask
C. book B. tip B. call
D. reserving C. drink C. order
D. services D. attend

Texto adaptado para el Programa de Ingls de la Universidad Central de Chile
10. Im sorry Sir, but your 11.What time do you have 12. Hurry up! I dont want to......... two kilos over to the bus
the limit.

A. suitcases A. boarding A. lose

B. luggage B. enter B. miss
C. handbag C. check C. win
D. bags D. carrier D. get

13. Id like to buy a .....ticket 14. How many .......have you 15. I want to travel to London this
to New York. got? summer. However, I have......
about prices and hotels.

A. open A. luggage A. little information

B. admission B. baggage B. a lot of news
C. one-way C. suitcases A. few information
D. aisle D. handbag B. a few news

16. Ill ......scrambled eggs 17. Right. Here is your ...... 18. Im your friend, let me give you
and some toasts. Youre in seat 16A. Lets some ........
go to gate 12.
A. drink
B. have A. hand luggage A. tip
C. preparing B. check in B. information
D. cooked C. boarding card C. idea
D. document D. advice

19. Nowadays, there is more 20. The train to Madrid is 21. Id like to ......
extensive .........on on......B. to New Zealand.
environmental issues.

A. ideas A. door A. trip

B. comments B. gate B. travel
C. information C. customs C. tour
D. plan D. platform D. be

Texto adaptado para el Programa de Ingls de la Universidad Central de Chile

TOEIC Bridge practice 4
Exercises to practise Listening: Part 2 Question- Response

Vocabulary and Grammar practised in this part:

At the restaurant, plans and arrangements, Would you like questions
Wh - questions and Yes- No questions (present and past simple)

You will hear a question or statement followed by three responses. Choose the best
response to each question or statement. Number 16 is an example for you.

16. Woman: Can you confirm your booking What is the correct answer and why?
by fax? It is letter _____

A. I need the books
B. I cant read it
C. Sure. Whats your phone number?

16. 17. 18. 19. 20. 21. 22.

A. A. A. A. A. A. A.
B. B. B. B. B. B. B.
C. C. C. C. C. C. C.

23. 24. 25. 26. 27. 28. 29.

A. A. A. A. A. A. A.
B. B. B. B. B. B. B.
C. C. C. C. C. C. C.

30. 31. 32. 33. 34. 35.

A. A. A. A. A. A.
B. B. B. B. B. B.
C. C. C. C. C. C.

Texto adaptado para el Programa de Ingls de la Universidad Central de Chile




Sir Jonathan Ive (1967)

 Born in London, England
 Designed IMac, IPod, IPhone and IPad.

Mae Jemison (1956)

 Astronaut, chemical engineer and
 Born in Alabama, United States.
 Became the first African American
to fly into space. She was a
science mission specialist aboard
the space Shuttle Endeavor in
September 1992.

Steven Spielberg (1946)

 Film director and producer
 Born in Ohio, USA
 Directed and produced successful
movies, such as Jurassic Park, E.T , and
Indiana Jones.

Texto adaptado para el Programa de Ingls de la Universidad Central de Chile




We use the Past Simple for completed actions, events and situations in the past.

I was I wasnt (was not)

He was She wasnt
She was He wasnt
It was in Madr in Madrid last year. It wasnt in Madrid last year.
You were You werent (were not)
We were We werent
They were They werent
 I was.
He was.
She was.
Was I YES, It was.
Was he You were.
Was she We were.
They were.
Was it
in Madrid last year? I wasnt.
Were you He wasnt.
Were we She wasnt.
Were they NO, It wasnt.
You werent.
We werent.
They werent.

BE: Past Simple Examples:

Positive The conference was good last month.
They were in the same office.
Negative The big companies werent at the trade fair.
The presentation wasnt OK.
Questions How many customers were there?
Was Mr. Adams there?

Texto adaptado para el Programa de Ingls de la Universidad Central de Chile


Complete the questions with was or were. Then ask and answer them with a partner.

1) .. you born in Santiago?

2) .. you good at sports?
3) .. your parents born in this city?
4) When . your mother born?
5) When ... your father born?
6) What your favorite subject in high school?
7) Who . your best friend when you were a child?

Complete the dialogues

I. II.
A: When your brother born? A: Where you born?
B: He . born in 1985. B: I . born in Spain.
A: How old . you then? A: . your parents born there, too?
B: I . ten years old. B: Yes, they . . They .. born in
A: How about your sister? she born in
Spain, too?
B: No, she .... . She ..... born in Italy.
We .. living there ten years ago.

Read this text about Karens holidays in 2005. Underline the correct verb WAS or WERE.

When I (1)was/were eighteen my best friend (2)was/were Alice. We (3)was/were in

the same class at high school. In 2005, Alice and I (4)was/were on holiday in Canada
and there (5)was/were a party near our hotel. There (6)wasnt/werent any other
English people there they were all Canadian. There (7)was/were one very good-looking
man called Richard. He (8)wasnt/werent very friendly at first but two years later we
(9)was/were husband and wife! Our son Billie, (10)was/were born two years later in
Vancouver, where we live now.

Texto adaptado para el Programa de Ingls de la Universidad Central de Chile



Listen to Hanna Day talking to a colleague about a trade fair she visited in India.

Colleague: Were you at the trade fair last week, Hanna? In India?
Hanna: Yes.
Colleague: Where was it? Delhi?
Hanna: Yeah.
Colleague: How was it? OK?
Hanna: It was very good, yeah.
Colleague: Was it big?
Hanna: Yeah. There were thousands of people.
Colleague: How many companies were there?
Hanna: Umabout four hundred, I think.
Colleague: Really?
Hanna: Yeah, It was big. I was surprised. I wasnt there last year. I was there two years
ago, in Calcutta, and um there werent a lot of companies there.
Only about a hundred.
Colleague: So this wasnt your first visit to India, then?
Hanna: No, my second.
Colleague: Right. Were you the only person there, from the company?
Hanna: No, Ingrid Werner was there, from the Frankfurt office. And Rafael and Maria,
you know from, um
Colleague: Oh, from Barcelona?
Hanna: Yeah.
Colleague: Were you all in the same hotel?
Hanna: We werent in the same hotel, no. Um but it was a good trip. Long, hough.

Listen to the dialogue again and then underline the correct words.

1.- The trade fair was yesterday/last week.

2.- The trade fair was quite/very good.
3.- There were about 100/400 companies at the trade fair.
4.- Hanna was in Calcutta last year/two years ago.
5.- The trade fair in Calcutta was/wasnt very big.

Texto adaptado para el Programa de Ingls de la Universidad Central de Chile
When talking about a recent trip, you can organize your ideas
answering these questions:

Talking about past activities Giving opinions about past experiences

Did you travel last month? How did you like ?
What did you do .? How was ? It was . I really enjoyed it.
How did you spend? What was the best thing about ?
Where did you go? .. It is difficult to say, but
What time did you go?
Was the trip/weather/flight/hotel, etc., OK?
How long were you ?


Paul: Hello, John! How was your trip to Canada?

John: It was excellent. I enjoyed it a lot.
Paul: Thats fine. How long were you there?
John: I was there for about a month.
Paul: Thats a long time! Was the weather OK?
John: Yes, most of the time. But it rained a lot in Toronto.
Paul: So, what was the best thing about your trip?
John: I really liked the CN Tower. It is Torontos tallest and most defining landmark


sunbathe stay in a hotel go fishing camp - have picnics go for walks go sightseeing
rent a car rent a bike go to the beach go cycling stay with friends/family
travel by public transport go shopping - go on holiday - fly go on boat trips


Texto adaptado para el Programa de Ingls de la Universidad Central de Chile


A) Read about Lisas trip to Madrid. Then write the verbs from the box correctly

Last Tuesday, Lisa (1) flew from London to Madrid. She (2) ..up at 6 fly - get
oclock in the morning and she (3) ..... a cup of coffee. At 6.30 she have
(4) .. home and (5) .... to the airport. When she leave - drive
get - park,
(6) .. there, she (7) .... the car, (8) to the
walk.- check,
airport building, and (9) .. in. Then, she (10) .. breakfast at a
have - wait,
caf and (11) for her flight. The plane (12) ... on time and
depart - arrive,
(13) in Madrid two hours later. Finally she (14) .. a taxi take take
from the airport to her hotel in the center of Madrid.

B) Make questions with these words.

1. did / travel / around / you / How? _____________________________________
2. Where / stay / did / you? _____________________________________
3. you / Did / a good time / have? _____________________________________
4. When / your / was / last holiday? ____________________________________
5. you / go / did / Where? _____________________________________
6. did / do / you / What / in the day? _____________________________________
7. business trip / your last / When / was? _____________________________________
8. go / did / with / Who / you? _____________________________________


Can you talk about a recent trip? As a guide, you can use the previous information.

Texto adaptado para el Programa de Ingls de la Universidad Central de Chile

We use the simple past to describe actions in the past.


(Yes, + pronoun + did.)
(Infinitive + -ed) (didnt + infinitive) (Did + subject + infinitive)
I worked I didnt work Did I work?
Yes, he/she/it did.
You worked You didnt work Did you work
He worked He didnt work Did he work?
She worked She didnt work Did she work?
(No, + pronoun + didnt)
It worked It didnt work Did it work?
We worked We didnt work Did we work?
No, he/she/it didnt.
They worked They didnt work Did they work?


(Infinitive change!) (Yes, + pronoun + did.)
(didnt + infinitive) (Did + subject + infinitive)
I went I/you
I didnt go Did I go?
You went Yes, he/she/it did.
You didnt go Did you go?
He went we/they
He didnt go Did he go?
She went
She didnt go Did she go?
It went (No, + pronoun + didnt)
It didnt go Did it go?
We went I/you
We didnt go Did we go?
They went No, he/she/it didnt.
They didnt go Did they go?


Infinitive Past Infinitive Past

1. become 8. graduate
2. come 9. grow up
3. choose 10. have
4. enter (college) 11. happen
5. finish 12. study
6. get married 13. travel
7. go (to) 14. work

Texto adaptado para el Programa de Ingls de la Universidad Central de Chile

A) Complete the paragraphs with the verbs from the box.

make leave - buy - write - have(x2) get - eat go write give - put

Peter didnt ___________ out for lunch, he_____________ a hamburger at the fast food
restaurant around the corner and _____________ it at his desk. Then he ___________ some
important phone calls. At about 2:00 p.m. he _____________ the first paragraph of the
weekly report, but he didnt _____________ time to finish it. A colleague ____________ to
Peters office because he_____________ a problem with his laptop. Peter ____________ him
some useful information. At about 6 p.m. Peter_____________ the report in his briefcase and
then ____________ the office. On his way home, there was a lot of traffic jam. He didnt
_____________ home until 9 p.m.

B) Complete the chart

Infinitive Past simple positive Past simple negative

help helped didn't help
didnt come
didnt say
didnt stay

C) Fill in these dialogs with WAS, WASNT, WERE or WERENT.

1. A: Samuel at the meeting yesterday?

B: No, he .. there. He was on a business trip.

2. A: Where you yesterday?

B: I .. at work. My colleagues and I finishing the annual report.

3. A: How the conference last Tuesday?

B: It .. very interesting.


Texto adaptado para el Programa de Ingls de la Universidad Central de Chile


(a) With action verbs:

WHAT you DO yesterday?
WHERE he STUDY yesterday morning?
WHEN she TRAVEL last month?
WHY it SLEEP last week
WHO the men MEET after lunch yesterday?
WHAT TIME Susan, etc. START WORK a week ago?

(b) With the Verb TO BE

WHAT he DOING yesterday?
WHERE WAS she yesterday morning?
WHEN it last month?
WHY you last week?
HAPPY after lunch yesterday?
WHAT TIME they AT SCHOOL a week ago?

A) Look at the charts (a) and (b) and make questions with the
words given. Add DID when necessary. Then, answer the
questions with your own information.

Example: When / born / was / Bill Gates? When was Bill Gates born?

1. you / when / born / were /? Q. : _______________________________________________

A.: _____________________________________________________

2. your parents / Where / born / were /? Q. : __________________________________________

A.: _____________________________________________________

3. you / travel / last summer /Where / ? Q. : __________________________________________

A.: _____________________________________________________

4. you / start work / What time / yesterday /? Q. : _____________________________________

A.: _____________________________________________________

5. were / worried / you /yesterday/ Why /? Q. : _______________________________________

A.: ___________________________________________________

6. you / speak /Who / to / this morning /? Q. : _________________________________________

A.: ___________________________________________________

Texto adaptado para el Programa de Ingls de la Universidad Central de Chile
7. last Monday/ how/ you/ go to work /? Q. : _________________________________________
A.: ____________________________________________________

8. your father / Why / was / yesterday/ at home/? Q. : _________________________________

A.: ____________________________________________________

9. visit / last weekend/ you / Who/? Q. : _____________________________________________

A.: _____________________________________________________

10. borrow / When / you/ from the bank / money/ ? Q. : ________________________________

A.: _____________________________________________________

B) Read these short dialogs. Then fill in the gaps with the correct QUESTION WORD
(What / Where / How, etc.) and DID , WAS or WERE.

A: How old was Bill Gates when he began to show interest
in computer programming?
B: He was thirteen years old

1. A: ___________ ________ Bill study? B: He studied at the Lakeside School.

2. A: ___________ ________ Bills first business partner? B: His first business partner was Paul Allen.

3. A: ___________ ________ Bill Gates build? B: He built the world's largest software business.

4. A: ___________ ________ he grow up? B: He grew up in Seattle, Washington.

5. A: ___________ ________ the Gates family? B: It was warm and close.

6. A: ___________ ________ Bill and his sisters competitive? B: Because their parents encouraged
them to be competitive.

C) Ask other students in the class five questions in the PAST SIMPLE. Use your models from
GRAMMAR REFERENCE 3 (page 9) to help you write complete questions in each box.

Texto adaptado para el Programa de Ingls de la Universidad Central de Chile
TOEIC Bridge practice 5
Exercises to practise listening: part 3 Short Conversations and Short Talks

Vocabulary and Grammar practised in this part:

At the restaurant, holidays, arrangements, business .
Wh - questions (present and past simple)

You will hear several short talks or conversations. You will read a question followed by four
answers. Choose the best answer to each question.

15. Where did the conversation take 16. What did the man want to do?
A. Rent a car
A. At an airport B. Send a car
B. On a plane C. Get a car for ten dollars
C. In a restaurant D. Go to Florida by plane
D. In a furniture store

17.Why was Stuart late? 18. What was the woman intention?

A. He missed his flight A. To meet Frank to review the report

B. His flight was delayed B. To fly to Boston with Frank
C. He got stuck in a traffic jam C. To go out with Frank
D.The Chairman didnt arrive D. To meet Frank the weekend

19. How old is the girl? 20. Where did the conversation take
A. Six
B. Eight A. On a plane
C. Nine B. On a bus
D. Ten C. On a train
D. In a bar


Texto adaptado para el Programa de Ingls de la Universidad Central de Chile

TOEIC Bridge practice 6
Exercises to practise Reading: Part 1 Incomplete sentences

Vocabulary and Grammar practised in this part:
Holiday activities, trips, companies, arrangements.
Wh - questions and Yes- No questions (present and past simple)

This part has incomplete sentences. There are four words or phrases, mark A, B, C or D,
under each sentence. Choose the word or phrase that best completes the sentence.

1. Did you .....she was on 2. The manager and his staff 3. I have lost my pen .....
holidays? usually.....once a week. I borrow yours?
A. know
B. knew A. meet A. Can
C. knowing B. meets B. Have
D. to know C. is meeting C. Does
D. are meeting D. Had

4. Is declare 5. Ms 1978. 6. When I was in Madrid, I ...... a

in your baggage? three-year course at a state
A. something A. born
B. anything B. is born A. had
C. nothing C. was born B. get
D. any D. were born C. did
D. have


Texto adaptado para el Programa de Ingls de la Universidad Central de Chile

7. Just one hour ago, the 8. He found a job after he 9. I was sure..........a mistake in that
flight ....cancelled ........from university. Bill,
because of the snow.

A. is A. admitted A. wasnt
B. was B. went B. was
C. were C. was C. there was
D. wasnt D. graduated D. there were

10. When did you the 11.Mark and Hilary ........a 12. Excuse me Sir, did you ......
hotel? year in New York. a single room or a double room?

A. leave A. spent A. lose

B. arrived B. made B. rent
C. arrive C. leave C. book
D. live D. left D. plan

13. want to 14. My old car........ 15. They......some business contacts
invite? economical. It was very during their trip to Brazil.
A. do A. made
B. does A. isnt B. did
C. is B. wasnt C. had
D. are C. werent D. booked
D. was

Texto adaptado para el Programa de Ingls de la Universidad Central de Chile


What facilities do the sentences describe?

Find the names in the box and write them
in the correct spaces.

production line stockroom lunch room

rest room visitor center childcare
mail room copy room conference room
showroom cafeteria reception

1.- cafeteria There is a self-service restaurant.

2.-______________ There are comfortable chairs, a sofa, and a T.V. here.
3.-______________ There are several machines here and it can be very noisy.
4.-______________ There is a coffee maker, a refrigerator, and a microwave here.
5.-______________ People have meetings here.
6.-______________ There is a person at a desk to welcome visitors.
7.-______________ Clerks send out products from this room.
8.-______________ There are shelves to keep supplies and products organized here.
9.-______________ Here people can see samples of the companys products.
10.-_____________ There are several photocopiers in this room.
11.-_____________ Here people can stop working or moving in order to relax.
12.-_____________ There is a place where the children are cared while the parents are working.

Texto adaptado para el Programa de Ingls de la Universidad Central de Chile


There is1 There was1
There are1 There were1


There was a meeting.
There was an office.
There was one photocopier.


There were two offices.
There were some customers.
There were a lot of companys products.

For singular questions with short answers, you use full answers with YES:
(Sing.) Was there a reception in the company yesterday? Yes, there was.

For plural questions with short answers, you use contractions with NO:
(Plu.) Were there any visitors in the company yesterday? No, there werent.

We use How many with countable nouns.

How many employees were there in your last company?

We use How much with uncountable nouns.

How much space was there in your office last year?

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Listen to three people talk about where they work. Number the floor plans.


A) Mr. Jones visited the I.B.M. Company facilities yesterday. Change the following sentences into
affirmative or negative according to the information he reported after the visit.

1.-There was a mailroom. (neg.)_____________________________________

2.-There wasnt a lunch room. (neg.)_________________________________
3.-There was a visitor center. (neg.)__________________________________
4.- There werent any company offices. (neg.)__________________________
5.-There were three conference rooms. (neg.)__________________________

B) Look at the first diagram in the listening and then read the answers. What are the questions?
For example: Was there a lunch room in the company yesterday? No, there wasnt.

1.-___________________________________? Yes, there was. It was next to the stockroom.

2.-___________________________________? Yes, there were two. One was big and the
other one small.
3.-___________________________________? There were two. They were very small.
4.-___________________________________? There was a lot of space in the stockroom.


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What is a company profile?

A company profile, also called corporate

profile, is an outline or brief description
of a company. It includes information
about its historical background,
location, facilities, headquarters and
branches, main products, name of CEO,
shareholders, number of employees,
revenue, goals, etc.


A) Read this company profile.

Masisa S.A is a Chilean company that produces lumber and manufactures radiata
pine products including mouldings, doors and panels.

The company sells its products in Chile as well as in foreign markets.

The head office is in Santiago.

Masisa S.A employs about 7,700 people and its principal shareholders are: GN
Inversiones Ltda (45.70%), AFP Habitat (6.25%) and Inversiones Forestales Los
Andes S.A (20.24%).

*This article was extracted from the database Business Insights: Essentials. (International Directory
of Company Histories). Link Universidad Central de Chile:


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B) Follow the previous link and click on Business Insights Global. Look up information
about a local or international company you would like to work for and complete the
table below.

Name of the company

Year of foundation
Name of CEO
Main products or services
Number of employees
Important achievements

C) Use the information from the table to complete the description of the company as

_________________________ (name of the company) designs and manufactures


The company sells its products in ___________________ (city, country and/or

continent) and it has offices in _____________________. The head office is
in ____________ (city, country and/or continent).

___________________ (name of the company) employs ______________ people.

In ________________ (year) ________________________ (name of the company)

(an important event or achievement) _______________________________________



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You can also use the PAST SIMPLE TENSE to talk about
the past performance of the company.


Talk about the problems the company had. How did it solve the
problems? Use the words in the box or your own ideas.

EXAMPLE: Last year the company faced increasing competition.

Last year faced increasing competition.

A few years ago (name of the company) lost market share.
Five years ago had falling sales.
In the early 2000s couldnt sell a new product.



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1 The foundations of the worlds biggest electronic company were laid in 1891 when
Gerald Philips established a company in Eindhoven, the Netherlands, to manufacture
light bulbs and other electrical products. In the beginning, it concentrated on making
carbon-filament lamps and by the turn of the century was one of the largest
5 producers in Europe. Developments in new lighting technologies fuelled a steady
programme of expansion and, in 1914, it established a research laboratory to
stimulate product innovation.

In the 1920s, Philips decided to protect its innovation in X-ray radiation and radio
reception with patients. This marked the beginning of the diversification of its product
10 range. Since then, Philips has continued to develop new and exciting product ideas
like the compact disc, which it launched in 1983.
Other interesting landmarks include the production of Philips 100-millionth TV set in
1984 and 250-millionth Philipshave electric shaver in 1989.

The Philips Company

Philips headquarters are still in Eindhoven. It employs 256,400 people from all over
15 the world, and has sales and service outlets in 150 countries. Research laboratories
are located in six countries, staffed by some 3,000 scientists and they have
implemented advanced technology in all its processes. It also has an impressive
global network of some 400 designers spread over twenty-five locations. It shares are
listed on sixteen stock exchanges in nine countries and it is active in about 100
20 businesses, including lightning, monitors, shavers and colour picture tubes; each day
its factories turn out a total of 50 million integrated circuits.

The Philips People

Royal Philips Electronics is managed by the Board of management, which looks after
the general direction and long-term strategy of the Philips group as a whole. The
Supervisory Board monitors the general course of business of the Philips group as well
25 as advising the Board of management and supervising its policies. These policies are
implemented by the Group management Committee, which consists of the members
of the Board of Management, chairmen of most of the product divisions and some
other key officers. The group management Committee also serves to ensure that
business issues and practices are shared across the various activities in the group.
30 The company creed is Lets make things better. It is committed to making better
products and systems and contributing to improving the quality of peoples work and
life. One recent example of this is its genie mobile phone. It is fantastic! To dial a
number you just have to say it aloud. Its Web TV Internet terminal brings the
excitement of cyberspace into living room. And on travels around the world, whether
35 passing the Eiffel Tower in Paris, walking across Londons Tower bridge, or witnessing
the beauty of the ancient pyramids of Giza, you dont have to wonder any more who
lit these world famous landmarks, it was Philips.

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A) What do these words refer to? Look for these referents in the text The Phillips story
and write them in the box.

Example: when (paragraph 1, line 1) Year 1891

1. it (paragraph 1, line 3)

2. its (paragraph 2, line 8)

3. it (paragraph 3, line 14)

4. this (paragraph 2, line 9)

5. they (paragraph 3, line 16)

6. which (paragraph 4, line 22)

7. which (paragraph 4, line 26) (paragraph 4, line 32)

B) Match the words from the text with their corresponding definitions.

___ 1 an innovation ( line 7) a a planned series of actions

___ 2 a patent ( line 9) b main offices
___ 3 diversification ( line 9) c a place or address
___ 4 a range ( line 10) d the introduction of a new idea
___ 5 headquarters ( line 14) e a selection or series
___ 6 a location ( line 17) f making different types of products
___ 7 a strategy ( line 22) g an agreed course of action
_g_ 8 a policy( line 24) h the right to make or sell an invention

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C) Read The Philips Story again and complete the chart. Why are these dates important?

1 1891 Gerald Philips established a company to manufacture light bulbs and other
electrical products.

2 1914

3 The 1920s

4 1983

5 1984

D) Find the numbers that correspond to the following pieces of information.

Piece of information Number

1 The approximate number of designers working for Philips.
2 The number of people working for Philips worldwide.
3 The number of countries with sales and service outlets.
4 The number of countries where Philips has research facilities.
5 The approximate number of scientists working in Philips research
6 The number of integrated circuits produced every day.

E) Look up and write the definitions of the following words from the text. Use an
English online dictionary such as:

1 Light bulb (n): __________________________________________________________


2 Launch (v): __________________________________________________________


3 Employ (v): ___________________________________________________________


4 Network (n): __________________________________________________________


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Suggested English interactive software and Websites for further practice

Recursos virtuales National Geographic Cengage Learning disponibles mediante clave institucional.

Bases de datos:



- Prctica de gramtica y vocabulario:

- Prctica de pronunciacin

- Videos gramaticales:

Diccionarios online:

Texto adaptado para el Programa de Ingls de la Universidad Central de Chile