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Presentation to Multi-National Companies

About Us:

Princeton Center has over 25 years of experience in software development in support of


learning systems, knowledge management, and rapid content development tool design and
creation.

Clients include Cargill, Merck, Bristol-Myers Squibb (BMS), Mobil Oil Research & Development
Center, Kulicke & Soffa Industries, Nabisco Food Group, Johnson & Johnson, International
Flavors & Fragrances and 3M.

Princeton Center typically plays a critical role in the initial software implementation including
working with clients to develop a Proof of Concept (POC) leading to Learning & Development
(L&D) best practices. Once the POC is complete Princeton Center will customize an input
model and output templates to enable the client to implement the system across their
enterprise.

Clients have implemented these systems in multiple languages, including English, German,
Spanish, Russian, Thai, and Chinese.

In addition to selling directly to small, mid and large firms, Princeton Center licenses its software
to Business Alliance partners and a dealer network under the name Training Factory Network.
These dealers work here in North America as well as Europe, and South America.

Business Solutions:

Princeton Center has been involved in helping its clients solve business and technical problems
through software solutions via improved productivity. Its strength focuses on employing
technology solutions coupled with good instructional design and development.

Princeton Center works with its clients to implement best practices and tailor software solutions
to fit specific L&D needs.

Its objective is to embed the "best practice" training developed by Subject Matter Experts into
the formal training throughout the organization via visual job aids. The software provides
managers, supervisors, mentors and the people performing the work with standard, current and
visual job aids when and where they need them.

Its software improves team work and productivity across three categories; the trainers,
supervisors and the people performing the work.

Case Studies Include Mobil Oil R&D Center, Johnson & Johnson, Merck, Bristol-Myers Squibb
(BMS), International Flavors & Fragrances and Prudential Financial. Princeton Center has gone
beyond the basic software offering to tailor the input models and output templates to meet
specific client needs.

Prepared by Bob DeCarlo, Princeton Center, April 24, 2012 | www.expresstrain-ts.com | Page 1
Presentation to Multi-National Companies

Learning improvement activities include:

Custom training models for Prudential Financial

Custom on-line design practices for Mobil Oil

Special interfaces with existing BMS and 3M software packages

Global deployment for Cargill and K&S Industries

Differentiation:

The Princeton Center mantra is Software starting with your SOP and leading to a successfully
skilled employee. Starting at the front-end with specialists in creating standard operating
procedures and following through with performance support job aids and training materials.
Princeton Center has helped its clients save on the average 65% of the time and costs
associated with creating training and support materials, and 90% of the time and cost
associated with updates and revision.

Three critical success factors of its software are:

MS Word as the authoring tool which means that SMEs are likely already familiar with
the tool.

A single-source data base to keep everything in sync. Write once-use many

VISUALS are part of everything Princeton center offers. Illustrations make it easier for
people to learn and remember how to perform the work.

Clients can start at the beginning of the spectrum and develop SOPs and job aids and move to
the other end of the spectrum and develop Instructor led and web based tutorials.

Case Studies:

Princeton Center has worked closely with a number of clients to help accomplish specific goals
in establishing and creating SOPs, Work Instructions and Training Materials across a wide
variety of content areas.

BMS has indicated that they could not have met their goal for upgrading and
standardizing all their operating procedures without the use of ExpressTrain and the
consulting help provided by Princeton Center. As a result they have chosen
ExpressTrain as their software for writing and developing all the SOPs and Work
Instructions.

Prepared by Bob DeCarlo, Princeton Center, April 24, 2012 | www.expresstrain-ts.com | Page 2
Presentation to Multi-National Companies

Mobil R&D Center was able to implement a major engineering standards design and
implementation initiative with the use of ExpressTrain and custom on-line design
practices created with the help of Princeton Center consultants.

United Plastics Group used ExpressTrain to capture and create new SOPs for literally
hundreds of procedures, and with the help of ExpressTrain and the Princeton Center
design team was able to train technicians in the field on-demand.

AT&T and Delta Airlines created standard documentation for maintenance procedures
and develop user guides for the new maintenance database software roll-out.

The Business Alliance Partners and Training Factory Network worked with clients
including:

o Consolidated Edison of New York, to implement a major software consolidation


rollout involving the development of all documentation, training and support of
over 2,400 support staff in procurement.

o Lockheed Martin to develop and deploy training for Transportation Security


Administration (TSA) in all US airports.

o Critical Thinking in Informatics for use in Schools and Universities in Europe.

Software Product Levels:

SOP Express (Job Aids)

SOP Report

Visual Work Instructions

Checklists

Task Qualification Reports

Quizzes/Tests

User Manual

ExpressTrain (Training Materials)

PowerPoint Slides

Web-based Tutorials

Prepared by Bob DeCarlo, Princeton Center, April 24, 2012 | www.expresstrain-ts.com | Page 3
Presentation to Multi-National Companies

Three Step Process:

Capture your SOPs into a master document

The system will electronically Transform the SOPs into VISUAL Job Aids

The system will Publish the visual Job Aids and Training Materials so that employees
have access to them when and where they need them.

Benefits:

Standards, Consistency, Compliance, Synchronized Job Aids and Training Materials,


Easier to Learn, Easier to Remember

How Might Princeton Center Partner with Clients?

Princeton Center can help clients create an effective and efficient system for developing
Standard Operating Procedures and provide the mechanism to rapidly generate the
documentation, training, and verification materials to drive performance improvement.

Princeton Center has expertise in the design and development strategies for:

New models of knowledge capture

Transformation to useful representations

Publishing and deployment of up-to-date (consistent and current) versions of support


materials

Interfacing all of this content into existing corporate systems for document management,
learning management and just-in-time performance support.

Princeton Center can help with:

The critical front-end phase of the implementation process

Design and develop appropriate input models and useful output templates

Make the generation process more useful.

The key to any performance support process is proximity and timeliness. Princeton Center has
created a knowledge transformation process that addresses both of these issues, making a
variety of useful job aids available when and where needed.

Prepared by Bob DeCarlo, Princeton Center, April 24, 2012 | www.expresstrain-ts.com | Page 4

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