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19th century, incorporated 2000
New Delhi, India
(Chairman) & (MD)
Wireless Telephone Internet Television
▼ US$ 7.03 billion (2009)
Government of India
357,000 – March 31, 2009
Bharat Sanchar Nigam Ltd. formed in October, 2000, is World's 7th largest Telecommunications Company providing comprehensive range of telecom services in India: Wireline, CDMA mobile, GSM Mobile, Internet, Broadband, Carrier service, MPLS-VPN, VSAT, VoIP services, IN Services etc. Presently it is one of the largest & leading public sector unit in India. BSNL has installed Quality Telecom Network in the country and now focusing on improving it, expanding the network, introducing new telecom services with ICT applications in villages and wining customer's confidence. Today, it has about 46 million line basic telephone capacity, 8 million WLL capacity, 52 Million GSM Capacity, more than 38302 fixed exchanges, 46565 BTS, 3895 Node B ( 3G BTS), 287 Satellite Stations, 614755 Rkm of OFC Cable, 50430 Rkm of Microwave Network connecting 602 Districts, 7330 cities/towns and 5.6 Lakhs villages. BSNL is the only service provider, making focused efforts and planned initiatives to bridge the Rural-Urban Digital Divide ICT sector. In fact there is no telecom operator in the country to beat its reach with its wide network giving services in every nook & corner of country and operates across India except Delhi & Mumbai. Whether it is inaccessible areas of Siachen glacier and Northeastern region of the country. BSNL serves its customers with its wide bouquet of telecom services. BSNL is numero uno operator of India in all services in its license area. The company offers vide ranging & most transparent tariff schemes designed to suite every customer. BSNL cellular service, CellOne, has 55,140,282 2G cellular customers and 88,493 3Gcustomers as on 30.11.2009. In basic services, BSNL is miles ahead of its rivals, with 35.1 million Basic Phone subscribers i.e. 85 per cent share of the subscriber base and 92 percent share in revenue terms. BSNL has more than 2.5 million WLL subscribers and 2.5 million Internet Customers who access Internet through various modes viz. Dial-up, Leased Line, DIAS, Account Less Internet(CLI). BSNL has been adjudged as the NUMBER ONE ISP in the country.
BSNL has set up a world class multi-gigabit, multi-protocol convergent IP infrastructure that provides convergent services like voice, data and video through the same Backbone and Broadband Access Network. At present there are 0.6 million DataOne broadband customers. The company has vast experience in Planning, Installation, network integration and Maintenance of Switching & Transmission Networks and also has a world class ISO 9000 certified Telecom Training Institute. Scaling new heights of success, the present turnover of BSNL is more than Rs.351,820 million (US $ 8 billion) with net profit to the tune of Rs.99,390 million (US $ 2.26 billion) for last financial year. The infrastructure asset on telephone alone is worth about Rs.630,000 million (US $ 14.37 billion). The turnover, nationwide coverage, reach, comprehensive range of telecom services and the desire to excel has made BSNL the No. 1 Telecom Company of India.
Bharat Sanchar Nigam Limited : भारत संचार िनगम िलिमटेड) (known as BSNL, India Communications Corporation Limited) is a stateowned telecommunication enterprise in India. BSNL is the fourth largest cellular service provider, with over 63.45 million customers as of March 2010 and the largest land line telephone provider in India. Its headquarters are at Bharat Sanchar Bhawan, Harish Chandra Mathur Lane, Jan path, New Delhi. It has the status of Mini Ratna, a status assigned to reputed public sector companies in India. BSNL is India's oldest and largest Communication Service Provider (CSP) Currently has a customer base of 90 million as of June 2008. It has footprints throughout India except for the metropolitan cities of Mumbai and New Delhi which are managed by MTNL. As on March 31, 2008 BSNL commanded a customer base of 31.55 million Wireline, 4.58 million CDMA-WLL and 54.21 million GSM Mobile subscribers. BSNL's earnings for the Financial Year ending March 31, 2009 stood at INR 397.15b (US$7.03 billion) with net profit of INR 78.06b (US$ 1.90 billion). BSNL has an estimated market value of $ 100 Billion. The company is
planning an IPO with in 6 months to offload 10% to public in the Rs 300400 range valuing the company at over $100 billion. Services BSNL provides almost every telecom service in India. Following are the main telecom services provided by BSNL: Universal Telecom Services : Fixed wireline services & Wireless in Local loop (WLL) using CDMA Technology called bfone andTarang respectively. As of December 31, 2007, BSNL has 81% marketshare of fixed lines.
BSNL Mobile Prepaid Mobile Cellular Mobile Telephone Services: BSNL is major provider of Cellular Mobile Telephone services using GSM platform under the brand name BSNL Mobile. As of Sep 30, 2009 BSNL has 12.45% share of mobile telephony in the country
BSNL Broadband Internet: BSNL provides internet services through dial-up connection (Sancharnet) as Prepaid, (NetOne) as Postpaid and ADSL broadband (BSNL Broadband). BSNL has around 50% market share in broadband in India. BSNL has planned aggressive rollout in broadband for current financial year.
Intelligent Network (IN): BSNL provides IN services like televoting, toll free calling, premium calling etc.
3G:BSNL offers the '3G' or the'3rd Generation' services which includes facilities like video calling etc.
IPTV:BSNL also offers the 'Internet Protocol Television' facility which enables us to watch television through internet.
FTTH:Fibre To The Home facility that offers a higher bandwidth for data transfer.This idea was proposed on post-December 2009.
India's fastest growing cellular service , along with postpaid and prepaid services brings cellular telephony to the masses, through innovative technology and strategic pricing.
This ambitious service uses state-of-the-art GSM technology to attain global excellence and leadership in businessg their entry into this sector has brought GSM cellular service at an affordable cost to the common man. All serving a single objective, to provide better communication to millions across India. Customers have reposed tremendous faith in BSNL and it has enrolled over 30 Lakh Cellular customers within ten months of launch of Cellular service, an unprecedented mark in Indian Cellular Market. Why should you choose BSNL Mobile?
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For the first time in the country, all major towns and cities are covered through their network All major national and state highways are covered National and International SMS facility International roaming available for more than 300 networks across the world. The facility of one number roaming across the country. Appropriate and reasonable tariff packages to suit every pocket
Tariff for BSNL Managed SaaS (Software as a Service) Business Mail Service
BSNL Managed SaaS ( Software as a Service ) Business Mail Service has been launched with M/s Microsoft India Ltd. Tariff: Charges for Non- Charges for Sl.N Particulars Bulk Bulk o Deals Deals(Rs.) (Rs.) 1 Standard Mail Box (non-Mapi) CAL 172 172 2 Premium Mail Box (Mapi) CAL 395 395 3 Mobility Windows Mobile (Mapi + ASync) CAL 463 463 4 Mobility Blackberry (Mapi+BES) CAL 1269 1269 5 SharePoint Site with 500MB space 3010 3009 6 SharePoint Site User CAL 52 52 7 OCS CAL 326 326 8 1GB Additional Mailbox space 273 273 9 1GB Additional SharePoint space 410 409 10 Mailbox recovery from Exchange Servers 818 818 11 Set up Services One month CAL fee 12 Migration Services One month CAL fee 13 Server side rule like disclaimer etc on per rule basis 1143 1143 14 Other services on per hour basis 1050 1049
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Absolute transparency in billing. All regular features of cellular telephony, such as SMS as well as advanced features like MMS are available. 24 Hour helpline all across the country. The only Mobile service available through out the country including Jammu and Kashmir and North Eastern states like Arunachal Pradesh, Nagaland, Mizoram etc.
BSNL Service Plus: CellOne provides a number of Value Added Services. These services helps BSNL serve you better & enhance the ease & quality of communication thus bringing global connectivity at your doorstep. Voice Mail Service Value Added Services SIM Based service SMS based Services Short Message Service (SMS)
Group Messaging National & International roaming Call forwarding Corporate Virtual Private Network Call conferencing Friend and Family Talk Call waiting and Call holding facility Unified Messaging Services: This provides Voice mail, FAX, e-mail, text to voice Wireless Application Protocol (WAP): Surf WAP enabled websites on Internet using this service.
BSNL is divided into a number of administrative units termed as telecom circles, metro districts, project circles and specialized units, as mentioned below: Telecom Circles
Andaman & Nicobar Telecom Circle Karnataka Telecom Circle Jharkhand Telecom Circle Bihar Telecom Circle Andhra Pradesh Telecom Circle Assam Telecom Circle Chhattisgarh Telecom Circle Gujarat Telecom Circle Haryana Telecom Circle Himachal Pradesh Telecom Circle Jammu & Kashmir Telecom Circle Jharkhand Telecom Circle Karnataka Telecom Circle Kerala Telecom Circle Madhya Pradesh Telecom Circle Maharashtra Telecom Circle North East-I Telecom Circle North East-II Telecom Circle Orissa Telecom Circle
Punjab Telecom Circle Rajasthan Telecom Circle
Eastern Telecom Project Circle Western Telecom Project Circle Northern Telecom Project Circle Southern Telecom Project Circle IT Project Circle, Pune
Eastern Telecom Maintenance Region Western Telecom Maintenance Region Northern Telecom Maintenance Region Southern Telecom Maintenance Region
Specialized Telecom Units
Data Networks National Centre For Electronic Switching Technical & Development Circle Quality Assurance
Telecom Factory, Mumbai Telecom Factory, Jabalpur Telecom Factory, Richhai Telecom Factory, Kolkata
Advanced Level Telecom Training Centre
Bharat Ratna Bhim Rao Ambedkar Institute Of Telecom Training National Academy of Telecom Finance and Management Regional Telecom Training Centres Circle Telecom Training Centres District Telecom Training Centres
Telecom Stores North East Task Force Telecom Electrical Wing Telecom Civil Wing
Present and future
BSNL (then known as Department of Telecom) had been a near monopoly during the socialist period of the Indian economy. During this period, BSNL was the only telecom service provider in the country (MTNL was present only in Mumbai and New Delhi). During this period BSNL operated as a typical state-run organization, inefficient, slow, bureaucratic, and heavily unionised. As a result subscribers had to wait for as long as five years to get a telephone connection.The corporation tasted competition for the first time after the liberalisation of Indian economy in 1991. Faced with stiff competition from the private telecom service providers, BSNL has subsequently tried to increase efficiencies itself. DoT veterans, however, put the onus for the sorry state of affairs on the Government policies, where in all state-owned service providers were required to function as mediums for achieving egalitarian growth across all segments of the society. The corporation (then DoT), however, failed miserably to achieve this and India languished among the most poorly connected countries in the world. BSNL was born in 2000 after the corporatisation of DoT. The efficiency of the company has since improved. However, the performance level is nowhere near the private players. The corporation remains heavily unionised and is comparatively slow in decision making and implementation.Management has been reactive to the schemes of private telecom players.Over the past five years BSNL's management is not able to absorb Group A(ITS) officers,who are working in BSNL as borrowed staff.This has considerably
reduced the ability of management to take risks and get rewarded in open telecom field. Though it offers services at lowest tariffs, the private players continue to notch up better numbers in all areas, years after year. BSNL has been providing connections in both urban and rural areas. Pre-activated Mobile connections are available at many places across India. BSNL has also unveiled cost-effective broadband internet access plans (DataOne) targeted at homes and small businesses. At present BSNL enjoy's around 60% of market share of ISP services.
Year of Broadband 2007 2007 has been declared as "Year of Broadband" in India and BSNL is in the process of providing 5 million Broadband connectivity by the end of 2007. BSNL has upgraded existing Dataone (Broadband) connections for a speed of up to 2 Mbit/s without any extra cost. This 2 Mbit/s broadband service is being provided by BSNL at a cost of just US$ 11.7 per month (as of 21/07/2008 and at a limit of 2.5GB monthly limit with 0200-0800 hrs as no charge period). Further, BSNL is rolling out new broadband services such as triple play. BSNL is planning to increase its customer base to 108 million customers by 2010. With the frantic activity in the communication sector in India, the target appears achievable. BSNL is a pioneer of rural telephony in India. BSNL has recently bagged 80% of US$ 580 m (INR 2,500 crores) Rural Telephony project of Government of India. On the 20th of March, 2009, BSNL advertised the launch of BlackBerry services across its Telecom circles in India. The corporation has also launched 3G services in select cities across the country. Presently, BSNL and MTNL are the only players to provide 3G services, as the Government of India has completed auction of 3G services for private players.BSNL shall get 3G bandwidth at lowest bidder prices of Rs 18,500 crore,which includes Rs 10,186 crore for 3G and Rs 8313crore for BWA. [One crore is 10 million.]BSNL management has paid this money under protest seeking refund. BSNL has also launched a Entertainment Portal called BSNL Hungama Portal from where subscribers could download contents like music, music videos for free and also download or play various games online. Only
Tamil,Kannada,Telugu & Hindi are provided at present. Hopes are there that the database could be expanded. BSNL charges a fixed monthly subscription fee for this function.
During the financial year 2008-2009 (from April 1, 2009 to March 31, 2009) BSNL has added 8.1 million new customers in various telephone services taking its customer base to 75.9 million. BSNL's nearest competitor Bharti Airtel is standing at a customer base of 62.3 million. However, despite impressive growth shown by BSNL in recent times, the Fixed line customer base of BSNL is declining. In order to woo back its fixed-line customers BSNL has brought down long distance calling rate under OneIndia plan, however, the success of the scheme is not known. However, BSNL faces bleak fiscal 2009-2010 as users flee Presently there is an intense competition in Indian Telecom sector and various Telcos are rolling out attractive schemes and are providing good customer services. Access Deficit Charges (ADC, a levy being paid by the private operators to BSNL for provide service in non-lucrative areas especially rural areas) has been slashed by 20% by TRAI, w.e.f. April 1, 2009. The reduction in ADC may hit the bottomlines of BSNL. BSNL launched 3G services in 12 cities of country in 2nd march 2009.MTNL which operates in Mumbai and Delhi first launched 3G services in these cities.
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